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Getting message that I need to Update my Video Player


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3 replies to this topic

#1 Sakamanojr

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Posted 20 July 2014 - 04:27 PM

How do I send the Addition and FRST notepad details

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#2 InadequateInfirmity

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Posted 20 July 2014 - 04:47 PM

Those logs are not allowed in this forum.

 

However we can attempt to remove your issues here, if you would like. 

 

Please download Junkware Removal Tool and save it on your desktop.

 


  • Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Please attach the JRT log.


Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

Please download MINITOOLBOX and run it.



Checkmark following boxes:


Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.     



#3 Sakamanojr

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Posted 20 July 2014 - 04:52 PM

Thanks for responding. I thought I am supposed to load those 2 files as a result of running the Farbar Recovery Scan tool

#4 InadequateInfirmity

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Posted 20 July 2014 - 05:03 PM

Those logs are only allowed in the forum below.

 

 

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

 

Then start a new thread at this link.

http://www.bleepingcomputer.com/forums/index.php?app=forums&module=post&section=post&do=new_post&f=22

 

 

Or we may be able to rid your machine of the problem here your choice. :)






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