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Have 2 computers, only one will connect to internet using ie or ff


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18 replies to this topic

#1 OnTheRoad41

OnTheRoad41

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  • Gender:Female
  • Location:Tucson AZ
  • Local time:11:49 PM

Posted 19 July 2014 - 04:58 PM

I have a wireless router and until this morning both my (win8.1) and my husband's computer (win7) connected effortlessly to the internet. Now I get essentially a blank screen (using FF 30) and a screen that says "This page cannot be displayed" and an address in the window of

http://www-search.net/?s=E7Jwlimyuj0,9fbd6a47-4a6a-45cb-b2f3-82aa7a595644,&pi=1 (for ie 11.0.9600.17207). No matter what I type in the address, I cannot connect to the internet. My husband's can, my tablet can, and my laptop can, using the same wireless router.

I have tried several restore points and I always get a message that restore didn't work because it couldn't find a particular (unnamed) file.

 

Now what? I have run Windows Defender (has always been in place since I bought the computer about 6 mos ago and MalwareBytes and they find nothing.

 

I ran MiniToolBox and got this. Any ideas? Should I just reformat?

MiniToolBox by Farbar  Version: 06-07-2014
Ran by Pamela (administrator) on 19-07-2014 at 14:53:29
Running from "C:\Users\Pamela\Desktop"
Microsoft Windows 8.1 Pro  (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Ralink RT3290 802.11bgn Wi-Fi Adapter = Wi-Fi (Connected)
Realtek PCIe GBE Family Controller = Ethernet (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="other_1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : PamHP2014Office
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 48-5A-B6-53-6A-A6
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 48-5A-B6-53-6A-A7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : sgt.automation.net
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 0C-54-A5-05-6A-D1
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Ralink RT3290 802.11bgn Wi-Fi Adapter
   Physical Address. . . . . . . . . : 48-5A-B6-53-6A-A5
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::c15:f281:2111:5edf%3(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.16(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, July 19, 2014 1:45:52 PM
   Lease Expires . . . . . . . . . . : Sunday, July 20, 2014 1:45:57 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 55073462
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-59-1C-75-0C-54-A5-05-6A-D1
   DNS Servers . . . . . . . . . . . : 192.168.0.1
                                       205.171.2.65
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{C57ECC4F-460E-4ED3-A5F7-F8B913634A1D}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:343f:2299:be7e:3dde(Preferred)
   Link-local IPv6 Address . . . . . : fe80::343f:2299:be7e:3dde%9(Preferred)
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 352321536
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-59-1C-75-0C-54-A5-05-6A-D1
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  UnKnown
Address:  192.168.0.1

Ping request could not find host google.com. Please check the name and try again.
Server:  UnKnown
Address:  192.168.0.1

Ping request could not find host yahoo.com. Please check the name and try again.

Pinging  with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for :
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  6...48 5a b6 53 6a a6 ......Bluetooth Device (Personal Area Network)
  5...48 5a b6 53 6a a7 ......Microsoft Wi-Fi Direct Virtual Adapter
  4...0c 54 a5 05 6a d1 ......Realtek PCIe GBE Family Controller
  3...48 5a b6 53 6a a5 ......Ralink RT3290 802.11bgn Wi-Fi Adapter
  1...........................Software Loopback Interface 1
  8...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
  9...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1     192.168.0.16     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link      192.168.0.16    281
     192.168.0.16  255.255.255.255         On-link      192.168.0.16    281
    192.168.0.255  255.255.255.255         On-link      192.168.0.16    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.0.16    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.0.16    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  9    306 ::/0                     On-link
  1    306 ::1/128                  On-link
  9    306 2001::/32                On-link
  9    306 2001:0:9d38:6ab8:343f:2299:be7e:3dde/128
                                    On-link
  3    281 fe80::/64                On-link
  9    306 fe80::/64                On-link
  3    281 fe80::c15:f281:2111:5edf/128
                                    On-link
  9    306 fe80::343f:2299:be7e:3dde/128
                                    On-link
  1    306 ff00::/8                 On-link
  3    281 ff00::/8                 On-link
  9    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\windows\SysWOW64\napinsp.dll [53760] (Microsoft Corporation)
Catalog5 02 C:\windows\SysWOW64\pnrpnsp.dll [68096] (Microsoft Corporation)
Catalog5 03 C:\windows\SysWOW64\pnrpnsp.dll [68096] (Microsoft Corporation)
Catalog5 04 C:\windows\SysWOW64\NLAapi.dll [64000] (Microsoft Corporation)
Catalog5 05 C:\windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog5 06 C:\windows\SysWOW64\winrnr.dll [21504] (Microsoft Corporation)
Catalog5 07 C:\windows\SysWOW64\wshbth.dll [51200] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Program Files (x86)\YouTube Accelerator\ytalsp.dll [File not found] ()
Catalog9 02 C:\Program Files (x86)\YouTube Accelerator\ytalsp.dll [File not found] ()
Catalog9 03 C:\Program Files (x86)\YouTube Accelerator\ytalsp.dll [File not found] ()
Catalog9 04 C:\Program Files (x86)\YouTube Accelerator\ytalsp.dll [File not found] ()
Catalog9 05 C:\Program Files (x86)\YouTube Accelerator\ytalsp.dll [File not found] ()
Catalog9 06 C:\Program Files (x86)\YouTube Accelerator\ytalsp.dll [File not found] ()
Catalog9 07 C:\Program Files (x86)\YouTube Accelerator\ytalsp.dll [File not found] ()
Catalog9 08 C:\Program Files (x86)\YouTube Accelerator\ytalsp.dll [File not found] ()
Catalog9 09 C:\windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 10 C:\windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 11 C:\windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 12 C:\windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 13 C:\windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 14 C:\windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 15 C:\windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 16 C:\windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 17 C:\windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 18 C:\windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 19 C:\windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 20 C:\Program Files (x86)\YouTube Accelerator\ytalsp.dll [File not found] ()
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [84480] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30208] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/19/2014 02:39:07 PM) (Source: Application Error) (User: )
Description: Faulting application name: mbamservice.exe, version: 3.0.2.0, time stamp: 0x5318d363
Faulting module name: mbamservice.exe, version: 3.0.2.0, time stamp: 0x5318d363
Exception code: 0xc0000005
Fault offset: 0x0004ab72
Faulting process id: 0x10a8
Faulting application start time: 0xmbamservice.exe0
Faulting application path: mbamservice.exe1
Faulting module path: mbamservice.exe2
Report Id: mbamservice.exe3
Faulting package full name: mbamservice.exe4
Faulting package-relative application ID: mbamservice.exe5

Error: (07/19/2014 02:22:36 PM) (Source: Application Error) (User: )
Description: Faulting application name: mbamservice.exe, version: 3.0.2.0, time stamp: 0x5318d363
Faulting module name: mbamservice.exe, version: 3.0.2.0, time stamp: 0x5318d363
Exception code: 0xc0000005
Fault offset: 0x0004ab72
Faulting process id: 0x1160
Faulting application start time: 0xmbamservice.exe0
Faulting application path: mbamservice.exe1
Faulting module path: mbamservice.exe2
Report Id: mbamservice.exe3
Faulting package full name: mbamservice.exe4
Faulting package-relative application ID: mbamservice.exe5

Error: (07/19/2014 02:18:26 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {1b8dda01-7ab7-4a1e-baf9-5a05fee890e2}

Error: (07/19/2014 02:14:52 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.


Details:
    The content index catalog is corrupt.   0xc0041801 (0xc0041801)

Error: (07/19/2014 02:14:52 PM) (Source: Windows Search Service) (User: )
Description: The search service has detected corrupted data files in the index {id=4810 - enduser\mssearch2\search\ytrip\tripoli\inverted\decodinglayerpages.h (591)}. The service will attempt to automatically correct this problem by rebuilding the index.


Details:
    The data is invalid.   0x8007000d (0x8007000d)

Error: (07/19/2014 02:10:08 PM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Scheduled Checkpoint). Additional information: 0x80070005.

Error: (07/19/2014 01:48:26 PM) (Source: IntelDalJhi) (User: )
Description: Intel® Dynamic Application Loader Host Interface Service has encountered an internal connection problem.

Error: (07/19/2014 01:46:23 PM) (Source: Application Error) (User: )
Description: Faulting application name: NvNetworkService.exe, version: 1.0.4.14, time stamp: 0x535b26cb
Faulting module name: ntdll.dll, version: 6.3.9600.17114, time stamp: 0x53648f36
Exception code: 0xc0000008
Fault offset: 0x000736fc
Faulting process id: 0x584
Faulting application start time: 0xNvNetworkService.exe0
Faulting application path: NvNetworkService.exe1
Faulting module path: NvNetworkService.exe2
Report Id: NvNetworkService.exe3
Faulting package full name: NvNetworkService.exe4
Faulting package-relative application ID: NvNetworkService.exe5

Error: (07/19/2014 01:46:23 PM) (Source: Application Error) (User: )
Description: Faulting application name: mbamservice.exe, version: 3.0.2.0, time stamp: 0x5318d363
Faulting module name: mbamservice.exe, version: 3.0.2.0, time stamp: 0x5318d363
Exception code: 0xc0000005
Fault offset: 0x0004ab72
Faulting process id: 0x7d0
Faulting application start time: 0xmbamservice.exe0
Faulting application path: mbamservice.exe1
Faulting module path: mbamservice.exe2
Report Id: mbamservice.exe3
Faulting package full name: mbamservice.exe4
Faulting package-relative application ID: mbamservice.exe5

Error: (07/19/2014 01:46:21 PM) (Source: NVNetworkService) (User: )
Description: NVNetworkServiceTime out when waiting for RPC server started event.


System errors:
=============
Error: (07/19/2014 02:39:08 PM) (Source: Service Control Manager) (User: )
Description: The MBAMService service terminated unexpectedly.  It has done this 3 time(s).

Error: (07/19/2014 02:38:50 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for DelayedAutostart with the following error:
%%5

Error: (07/19/2014 02:38:50 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Description with the following error:
%%5

Error: (07/19/2014 02:38:50 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error:
%%5

Error: (07/19/2014 02:38:49 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for DelayedAutostart with the following error:
%%5

Error: (07/19/2014 02:38:49 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Description with the following error:
%%5

Error: (07/19/2014 02:38:49 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error:
%%5

Error: (07/19/2014 02:22:36 PM) (Source: Service Control Manager) (User: )
Description: The MBAMService service terminated unexpectedly.  It has done this 2 time(s).

Error: (07/19/2014 02:22:14 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Description with the following error:
%%5

Error: (07/19/2014 02:22:14 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error:
%%5


Microsoft Office Sessions:
=========================
Error: (07/19/2014 02:39:07 PM) (Source: Application Error)(User: )
Description: mbamservice.exe3.0.2.05318d363mbamservice.exe3.0.2.05318d363c00000050004ab7210a801cfa399d3a9ad0dC:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe1c6703fc-0f8d-11e4-8295-485ab6536aa6

Error: (07/19/2014 02:22:36 PM) (Source: Application Error)(User: )
Description: mbamservice.exe3.0.2.05318d363mbamservice.exe3.0.2.05318d363c00000050004ab72116001cfa397822abd90C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.execd2d930f-0f8a-11e4-8295-485ab6536aa6

Error: (07/19/2014 02:18:26 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.


Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {1b8dda01-7ab7-4a1e-baf9-5a05fee890e2}

Error: (07/19/2014 02:14:52 PM) (Source: Windows Search Service)(User: )
Description:
Details:
    The content index catalog is corrupt.   0xc0041801 (0xc0041801)
The catalog is corrupt

Error: (07/19/2014 02:14:52 PM) (Source: Windows Search Service)(User: )
Description:
Details:
    The data is invalid.   0x8007000d (0x8007000d)
4810 - enduser\mssearch2\search\ytrip\tripoli\inverted\decodinglayerpages.h (591)

Error: (07/19/2014 02:10:08 PM) (Source: System Restore)(User: )
Description: Scheduled Checkpoint0x80070005

Error: (07/19/2014 01:48:26 PM) (Source: IntelDalJhi)(User: )
Description:

Error: (07/19/2014 01:46:23 PM) (Source: Application Error)(User: )
Description: NvNetworkService.exe1.0.4.14535b26cbntdll.dll6.3.9600.1711453648f36c0000008000736fc58401cfa3926d904191C:\Program Files (x86)\NVIDIA Corporation\NetService\NvNetworkService.exeC:\windows\SYSTEM32\ntdll.dllbe0d0bda-0f85-11e4-8295-485ab6536aa6

Error: (07/19/2014 01:46:23 PM) (Source: Application Error)(User: )
Description: mbamservice.exe3.0.2.05318d363mbamservice.exe3.0.2.05318d363c00000050004ab727d001cfa3926d2c1dc7C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exebe038260-0f85-11e4-8295-485ab6536aa6

Error: (07/19/2014 01:46:21 PM) (Source: NVNetworkService)(User: )
Description: NVNetworkServiceTime out when waiting for RPC server started event.


CodeIntegrity Errors:
===================================
  Date: 2014-07-19 09:53:16.698
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-19 09:53:16.623
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-19 09:53:16.576
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-19 09:53:16.467
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-19 09:53:16.404
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-19 09:53:16.357
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-19 09:53:13.810
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-19 09:53:13.670
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-19 09:53:13.420
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-19 09:53:13.264
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.



=========================== Installed Programs ============================
Adobe Acrobat X Pro - English, Français, Deutsch (HKLM-x32\...\{AC76BA86-1033-F400-7760-000000000005}) (Version: 10.1.10 - Adobe Systems)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.9.0.1210 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 3.9.0.1210 - Adobe Systems Incorporated) Hidden
Adobe Creative Suite 6 Design Standard (HKLM-x32\...\{0327A4BF-62BF-48BB-8928-B971B749E9E1}) (Version: 6 - Adobe Systems Incorporated)
Adobe Digital Editions 2.0 (HKLM-x32\...\Adobe Digital Editions 2.0) (Version: 2.0.1 - Adobe Systems Incorporated)
Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Help Manager (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 4.0.244 - Adobe Systems Incorporated)
Adobe Help Manager (x32 Version: 4.0.244 - Adobe Systems Incorporated) Hidden
Adobe Photoshop Lightroom 4.4 64-bit (HKLM\...\{11A955CD-4398-405A-886D-E464C3618FBF}) (Version: 4.4.1 - Adobe)
Adobe Photoshop Lightroom 5.5 64-bit (HKLM\...\{19BBD0F3-7A31-480D-8A23-19AE28035E9C}) (Version: 5.5.0 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
Adobe® Content Viewer (HKLM-x32\...\com.adobe.dmp.contentviewer) (Version: 3.4.0 - Adobe Systems Incorporated)
Adobe® Content Viewer (x32 Version: 3.4.0 - Adobe Systems Incorporated) Hidden
Alcor Micro USB Card Reader Driver  (HKLM-x32\...\AmUStor) (Version: 20.21.3317.03861 - Alcor Micro Corp.)
Alcor Micro USB Card Reader Driver  (x32 Version: 20.21.3317.03861 - Alcor Micro Corp.) Hidden
ANT Drivers Installer x64 (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
Apple Application Support (HKLM-x32\...\{D9DAD0FF-495A-472B-9F10-BAE430A26682}) (Version: 3.0.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{787136D2-F0F8-4625-AA3F-72D7795AC842}) (Version: 7.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Belarc Advisor 8.4 (HKLM-x32\...\Belarc Advisor) (Version: 8.4.0.0 - Belarc Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Calendar Creator 12 (HKLM-x32\...\CC12_is1) (Version: 12.0.1.6 - Broderbund Software, Inc.)
CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.5.6805 - CyberLink Corp.)
CyberLink LabelPrint (x32 Version: 2.5.5.6805 - CyberLink Corp.) Hidden
CyberLink Media Suite 10 (HKLM-x32\...\InstallShield_{1FBF6C24-C1fD-4101-A42B-0C564F9E8E79}) (Version: 10.0.5.3103 - CyberLink Corp.)
CyberLink Media Suite 10 (x32 Version: 10.0.5.3103 - CyberLink Corp.) Hidden
Cyberlink PhotoDirector (HKLM-x32\...\InstallShield_{39337565-330E-4ab6-A9AE-AC81E0720B10}) (Version: 3.0.3.4323 - CyberLink Corp.)
Cyberlink PhotoDirector (x32 Version: 3.0.3.4323 - CyberLink Corp.) Hidden
CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.5.3215 - CyberLink Corp.)
CyberLink Power2Go 8 (x32 Version: 8.0.5.3215 - CyberLink Corp.) Hidden
CyberLink PowerDirector 10 (HKLM-x32\...\InstallShield_{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}) (Version: 10.0.5.3215 - CyberLink Corp.)
CyberLink PowerDirector 10 (x32 Version: 10.0.5.3215 - CyberLink Corp.) Hidden
CyberLink PowerDVD 12 (HKLM-x32\...\InstallShield_{B46BEA36-0B71-4A4E-AE41-87241643FA0A}) (Version: 12.0.2.3212 - CyberLink Corp.)
CyberLink PowerDVD 12 (x32 Version: 12.0.2.3212 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
DriverUpdate (HKLM-x32\...\{C85A8187-7E95-429D-9C9C-57C10268B3CF}) (Version: 2.2.38275 - SlimWare Utilities, Inc.)
Elevated Installer (x32 Version: 3.2.7.0 - Garmin Ltd or its subsidiaries) Hidden
Energy Star (HKLM-x32\...\{FC0ADA4D-8FA5-4452-8AFF-F0A0BAC97EF7}) (Version: 1.0.9 - Hewlett-Packard Company)
eReg (x32 Version: 1.20.138.34 - Logitech, Inc.) Hidden
Evernote v. 5.4 (HKLM-x32\...\{59071464-DAEE-11E3-9080-00163E98E7D0}) (Version: 5.4.0.3698 - Evernote Corp.)
Fast Duplicate File Finder Pro 3.7.0.1 (HKLM-x32\...\{AFECFED6-0A43-488F-8511-1DC6B52F31C3}_is1) (Version: 3.7.0.1 - MindGems, Inc.)
Folder Size 3.4.0.0 (HKLM-x32\...\{2DFA85ED-588F-4CE3-A175-29E52C3804A8}_is1) (Version: 3.4.0.0 - MindGems, Inc.)
Garmin Express (HKLM-x32\...\{55ae01f2-f0a8-4342-a9cc-a0327cdaa811}) (Version: 3.2.7.0 - Garmin Ltd or its subsidiaries)
Garmin Express (x32 Version: 3.2.7.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express Tray (x32 Version: 3.2.7.0 - Garmin Ltd or its subsidiaries) Hidden
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
Greenshot 1.1.9.13 (HKLM\...\Greenshot_is1) (Version: 1.1.9.13 - Greenshot)
Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP Connected Music (Meridian - installer) (HKLM-x32\...\StartHPConnectedMusic) (Version: 1.0 - Meridian Audio Ltd)
HP Connected Music (Meridian - player) (HKCU\...\HPConnectedMusic) (Version: 1.1 (build 87) hp - Meridian Audio Ltd)
HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden
HP Documentation (HKLM-x32\...\{06600E94-1C34-40E2-AB09-D30AECF78172}) (Version: 1.1.0.0 - Hewlett-Packard)
HP Officejet Pro 8600 Basic Device Software (HKLM\...\{791A06E2-340F-43B0-8FAB-62D151339362}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Officejet Pro 8600 Help (HKLM-x32\...\{46235FF7-2CBE-4A84-BEDA-87348D1F7850}) (Version: 28.0.0 - Hewlett Packard)
HP Officejet Pro 8600 Product Improvement Study (HKLM\...\{2BF5E9CC-C55D-4B0F-ACAF-FFE77F333CD8}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Postscript Converter (Version: 4.5.12202 - Hewlett-Packard) Hidden
HP Registration Service (HKLM\...\{D1E8F2D7-7794-4245-B286-87ED86C1893C}) (Version: 1.2.7127.4628 - Hewlett-Packard)
HP SimplePass (HKLM-x32\...\InstallShield_{314FAD12-F785-4471-BCE8-AB506642B9A1}) (Version: 8.00.51 - Hewlett-Packard)
HP SimplePass (Version: 8.00.51 - Hewlett-Packard) Hidden
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{B2B7B1C8-7C8B-476C-BE2C-049731C55992}) (Version: 13.00.0000 - Hewlett-Packard)
HP Support Solutions Framework (HKLM-x32\...\{86FD8326-909D-45F5-BB61-0619D0D31293}) (Version: 11.50.0011 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{6F1C00D2-25C2-4CBA-8126-AE9A6E2E9CD5}) (Version: 5.003.003.001 - Hewlett-Packard)
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6486.0 - IDT)
Inst5675 (Version: 8.00.51 - Softex Inc.) Hidden
Inst5676 (Version: 8.00.51 - Softex Inc.) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 10.0.1.1000 - Intel Corporation)
Intel® Management Engine Components (Version: 1.0.0.0 - Intel Corporation) Hidden
Intel® Management Engine Components (Version: 10.0.1.1000 - Intel Corporation) Hidden
Intel® ME UninstallLegacy (Version: 1.0.1.0 - Intel Corporation) Hidden
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.6.1000 - Intel Corporation)
Intel® Rapid Storage Technology (Version: 12.8.6.1000 - Intel Corporation) Hidden
Intel® Trusted Connect Service Client (Version: 1.28.487.1 - Intel Corporation) Hidden
iSEEK AnswerWorks English Runtime (HKLM-x32\...\{18A8E78B-9EF2-496E-B310-BCD8E4C1DAB3}) (Version: 010.000.0101 - Vantage Linguistics)
iTunes (HKLM\...\{5A68A656-979F-4168-8795-E2E368AA4DC2}) (Version: 11.2.2.3 - Apple Inc.)
Logitech SetPoint 6.65 (HKLM\...\sp6) (Version: 6.65.62 - Logitech)
Logitech Unifying Software 2.50 (HKLM\...\Logitech Unifying) (Version: 2.50.25 - Logitech)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Mediatek Bluetooth Stack (HKLM-x32\...\{B39E1237-AB91-4DAE-BB8A-F7EF19C7BA2A}) (Version: 1.0.4.0 - Mediatek)
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4631.1002 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.1165.0612 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30214.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.51106 (HKLM-x32\...\{6e8f74e0-43bd-4dce-8477-6ff6828acc07}) (Version: 11.0.51106.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106 (HKLM-x32\...\{8e70e4e1-06d7-470b-9f74-a51bef21088e}) (Version: 11.0.51106.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.51106 (Version: 11.0.51106 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.51106 (Version: 11.0.51106 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.51106 (x32 Version: 11.0.51106 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.51106 (x32 Version: 11.0.51106 - Microsoft Corporation) Hidden
Microsoft_VC80_CRT_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC90_CRT_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Motorola Mobile Drivers Installation 6.3.0 (HKLM\...\{759E6A2F-1F01-45EF-A0C4-22F1B56CB975}) (Version: 6.3.0 - Motorola Mobility LLC)
Movie Maker (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Mozilla Firefox 29.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 29.0.1 (x86 en-US)) (Version: 29.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
Muvic Smartbar Engine (HKCU\...\{4bdf3684-6a26-41ae-9734-657c982402b7}) (Version: 11.40.58.16153 - PinWid Ltd.)
Nitro Pro 9 (HKLM-x32\...\{9356d013-b1ce-449e-bb58-0bbc5d7b0871}) (Version: 9.0.5.9 - Nitro)
Nitro Pro 9 (Version: 9.0.5.9 - Nitro) Hidden
Nitro Reader 3 (HKLM\...\{9EA981E5-EE67-4662-86F1-58937D31FE07}) (Version: 3.5.6.5 - Nitro)
NVIDIA 3D Vision Controller Driver 337.88 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 337.88 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 337.88 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 337.88 - NVIDIA Corporation)
NVIDIA Control Panel 337.88 (Version: 337.88 - NVIDIA Corporation) Hidden
NVIDIA GeForce Experience 2.0.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.0.1 - NVIDIA Corporation)
NVIDIA Graphics Driver 337.88 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 337.88 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.30.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.30.1 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.154.1168 - NVIDIA Corporation) Hidden
NVIDIA LED Visualizer 1.0 (Version: 1.0 - NVIDIA Corporation) Hidden
NVIDIA Network Service (Version: 1.0 - NVIDIA Corporation) Hidden
NVIDIA PhysX (x32 Version: 9.13.1220 - NVIDIA Corporation) Hidden
NVIDIA PhysX System Software 9.13.1220 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.13.1220 - NVIDIA Corporation)
NVIDIA ShadowPlay 12.4.67 (Version: 12.4.67 - NVIDIA Corporation) Hidden
NVIDIA Stereoscopic 3D Driver (x32 Version: 7.17.12.6514 - NVIDIA Corporation) Hidden
NVIDIA Update 12.4.67 (Version: 12.4.67 - NVIDIA Corporation) Hidden
NVIDIA Update Core (Version: 12.4.67 - NVIDIA Corporation) Hidden
NVIDIA Virtual Audio 1.2.23 (Version: 1.2.23 - NVIDIA Corporation) Hidden
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4631.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4631.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4631.1002 - Microsoft Corporation) Hidden
PDF Settings CS6 (x32 Version: 11.0 - Adobe Systems Incorporated) Hidden
Perfect Effects 8 (HKLM-x32\...\{C982ACFF-5997-4B7D-B3E1-CF7273A06FB2}) (Version: 8.1.0 - onOne Software)
Photo Gallery (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Pinger (HKLM-x32\...\Pinger 1.1.1.2) (Version: 1.1.1.2 - Pinger Inc.)
Pinger (x32 Version: 1.1.1.2 - Pinger Inc.) Hidden
Quicken 2014 (HKLM-x32\...\{0877F595-254F-45F4-991D-3F72E86B17CE}) (Version: 23.1.7.6 - Intuit)
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Ralink RT3290 802.11bgn Wi-Fi Adapter (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309AF}) (Version: 5.0.29.8105 - Mediatek)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.30164 - Realtek Semiconductor Corp.)
Recovery Manager (x32 Version: 5.5.0.7001 - CyberLink Corp.) Hidden
Revo Uninstaller 1.95 (HKLM-x32\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
RoboForm 7-9-8-5 (All Users) (HKLM-x32\...\AI RoboForm) (Version: 7-9-8-5 - Siber Systems)
Search module (HKLM-x32\...\Search module) (Version:  - Search Module)
SHIELD Streaming (Version: 2.1.108 - NVIDIA Corporation) Hidden
Shopper-Pro (HKLM-x32\...\ShopperPro) (Version:  - )
Soluto (HKLM\...\{94EB0E2C-B6C4-4B44-8825-68E0774F2213}) (Version: 1.3.1497.1 - Soluto)
Stardock Fences 2 (HKLM-x32\...\Stardock Fences 2) (Version: 2.12 - Stardock Software, Inc.)
Stardock ModernMix (HKLM-x32\...\Stardock ModernMix) (Version: 1.15 - Stardock Software, Inc.)
Stardock Start8 (HKLM-x32\...\Stardock Start8) (Version: 1.41 - Stardock Software, Inc.)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.7.1026 - SUPERAntiSpyware.com)
SyncBackSE (HKLM-x32\...\SyncBackSE_is1) (Version: 6.5.38.0 - 2BrightSparks)
Update for Microsoft en-us Dictionary (Version: 16.1.1017.1 - Microsoft Corporation) Hidden
Wacom Tablet (HKLM\...\Wacom Tablet Driver) (Version: 6.1.6-7 - Wacom Technology Corp.)
WebTablet IE Plugin (HKLM-x32\...\Wacom WebTabletPlugin for IE) (Version: 1.1.0.7 - Wacom Technology Corp.)
WebTablet Netscape Plugin (HKLM-x32\...\Wacom WebTabletPlugin for Netscape) (Version: 1.1.0.5 - Wacom Technology Corp.)
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
Windows Live Communications Platform (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3508.0205 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Zoolz2 (HKLM-x32\...\Zoolz2) (Version: 2.0 - Genie9)

========================= Memory info: ===================================

Percentage of memory in use: 16%
Total physical RAM: 16318.87 MB
Available physical RAM: 13670.45 MB
Total Pagefile: 18750.87 MB
Available Pagefile: 15563.59 MB
Total Virtual: 4095.88 MB
Available Virtual: 3977.66 MB

========================= Partitions: =====================================

1 Drive c: (Windows) (Fixed) (Total:1846 GB) (Free:1007.24 GB) NTFS
2 Drive d: (Recovery Image) (Fixed) (Total:15.54 GB) (Free:1.93 GB) NTFS
4 Drive f: (FLASK DISK) (Removable) (Total:0.03 GB) (Free:0.01 GB) FAT
5 Drive g: (Blue HD Pam) (Fixed) (Total:931.48 GB) (Free:290.73 GB) NTFS

========================= Users: ========================================

User accounts for \\PAMHP2014OFFICE

Administrator            Guest                    Pamela                   


**** End of log ****
 



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#2 wpgwpg

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Posted 19 July 2014 - 05:27 PM

 I see several errors in that MiniToolBox report.  Malwarebytes is crashing, so I'd disable it and reboot.  There're reports of file index errors, so I'd run chkdsk for that.  There're also reports of code integrity errors so I'd run SFC for that.  To run SFC, click Start and type CMD in the search box, then right-click CMD.EXE and click Run as administrator.  From the Command Prompt type sfc /scannow.  

 

If none of that helps, there're other things we can do, but let's try these first.

 

Good luck.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 Chris Cosgrove

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Posted 20 July 2014 - 04:26 AM

To add to what wpgwpg has said at #2, you run chkdsk in the same way you run sfc /scannow. Type 'cmd' in the search box (without the quotes, don't type in ANY quotes !) and you will see 'cmd.exe'. RIGHT click on this and select 'Run as administrator'. In the DOS box (white text on a black background) type 'chkdsk /r' - note there is a space between 'chkdsk' and '/r' - and press 'Enter'.

 

You will then get a message saying 'chkdsk cannot run because the disc is in use, do you wish to run at next boot?'. Select the 'Yes' option and re-start your computer and chkdsk will run. It can take anything up to an hour or so, so do this when you don't need your computer in a hurry.

 

Between these two you can repair a lot of problems on a computer.

 

As for malwareytes, my own inclination would be to uninstall it and then re-install. You can get it from here -

 

http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/

 

Chris Cosgrove



#4 OnTheRoad41

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Posted 20 July 2014 - 10:20 AM

Thank you both for the suggestions. I'm going to spend today trying to fix using your suggestions. I'll let you know what I find. Thank goodness i have another computer to access the internet for help!

 

Pam



#5 OnTheRoad41

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Posted 20 July 2014 - 02:29 PM

I have been running chkdsk /r for 4.5 hrs and it went rapidly to 10%, then 11% and has been at 11% for almost 4 hours now. Is this normal? At what point do I do something else?



#6 OnTheRoad41

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Posted 20 July 2014 - 04:29 PM

chkdsk finally finished after about 5 or 6 hours. Didn't see anything, I just came back and it was booted into my windows screen. Should I look for a report somewhere? scannow also finished with errors but the file is too big to copy here (11mb). Now what? I still have the problem of getting online. The screens look exactly as they did before chkdsk and scannow. I've removed malwarebytes.

 

Pam



#7 Chris Cosgrove

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Posted 20 July 2014 - 05:28 PM

Chkdsk does produce a report but it appears in the DOS window it is running in. It is three months or so since I last had occasion to use it and a lot of water has gone under my personal bridge since then and, from memory, you have about 30 seconds to do anything about copying the report before it goes into re-boot. Five hours is at the longer end of the scale, but not abnormal.

 

An internet connection comes in two parts - (1) the computer to the router, and (2) the router to your ISP. Given that all the other computers in your household connect without any problem, we can discount (2). I am inclined to suspect your Ralink drivers, according to your Mini tool box report you are using this adapter Ralink RT3290 802.11bgn Wi-Fi Adapter. This strikes me as a little odd because HP say they use it in notebooks.

 

Before we get into that, can you run Minitoolbox again, with the same settings you used before, and post the report. Then I can do a before and after comparison since you have run scannow and chkdsk. And to settle any questions about the hardware making up your computer could you also publish a Speccy report. This is just a one line link to a URL. If you have never used Speccy before you can get instructions and the download here :-

 

 http://www.bleepingcomputer.com/forums/t/323892/publish-a-snapshot-using-speccy/

 

And if you could give the make and model of your computer that would be helpful.

 

Chris Cosgrove



#8 wpgwpg

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Posted 20 July 2014 - 05:32 PM

 In addition to Chris' good suggestions, we need to find out what errors SFC found.  I usually search the log for the word "unable".  

 

Good luck.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#9 OnTheRoad41

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Posted 20 July 2014 - 05:49 PM

Computer is HP (6mos old), Intel core i7-4820, 16GB RAM, 1.8TB HD, 900gb free. I'm running two monitors and have had no problems until yesterday morning. Worked like the charm the night before. Now all programs work fine (I think, haven't checked them all) just can't access the internet.

I'll work on the other thing.

 

Pam

 

MiniToolBox

MiniToolBox by Farbar  Version: 06-07-2014
Ran by Pamela (administrator) on 20-07-2014 at 15:33:09
Running from "C:\Users\Pamela\Desktop"
Microsoft Windows 8.1 Pro  (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Ralink RT3290 802.11bgn Wi-Fi Adapter = Wi-Fi (Connected)
Realtek PCIe GBE Family Controller = Ethernet (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="other_1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : PamHP2014Office
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 48-5A-B6-53-6A-A6
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 48-5A-B6-53-6A-A7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : sgt.automation.net
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 0C-54-A5-05-6A-D1
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Ralink RT3290 802.11bgn Wi-Fi Adapter
   Physical Address. . . . . . . . . : 48-5A-B6-53-6A-A5
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::c15:f281:2111:5edf%3(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.16(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, July 20, 2014 1:38:01 PM
   Lease Expires . . . . . . . . . . : Monday, July 21, 2014 1:38:06 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 55073462
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-59-1C-75-0C-54-A5-05-6A-D1
   DNS Servers . . . . . . . . . . . : 192.168.0.1
                                       205.171.2.65
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{C57ECC4F-460E-4ED3-A5F7-F8B913634A1D}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:3831:d81:be7e:3dde(Preferred)
   Link-local IPv6 Address . . . . . : fe80::3831:d81:be7e:3dde%9(Preferred)
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 352321536
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-59-1C-75-0C-54-A5-05-6A-D1
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  UnKnown
Address:  192.168.0.1

Ping request could not find host google.com. Please check the name and try again.
Server:  UnKnown
Address:  192.168.0.1

Ping request could not find host yahoo.com. Please check the name and try again.

Pinging  with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for :
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  6...48 5a b6 53 6a a6 ......Bluetooth Device (Personal Area Network)
  5...48 5a b6 53 6a a7 ......Microsoft Wi-Fi Direct Virtual Adapter
  4...0c 54 a5 05 6a d1 ......Realtek PCIe GBE Family Controller
  3...48 5a b6 53 6a a5 ......Ralink RT3290 802.11bgn Wi-Fi Adapter
  1...........................Software Loopback Interface 1
  8...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
  9...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1     192.168.0.16     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link      192.168.0.16    281
     192.168.0.16  255.255.255.255         On-link      192.168.0.16    281
    192.168.0.255  255.255.255.255         On-link      192.168.0.16    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.0.16    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.0.16    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  9    306 ::/0                     On-link
  1    306 ::1/128                  On-link
  9    306 2001::/32                On-link
  9    306 2001:0:9d38:6abd:3831:d81:be7e:3dde/128
                                    On-link
  3    281 fe80::/64                On-link
  9    306 fe80::/64                On-link
  3    281 fe80::c15:f281:2111:5edf/128
                                    On-link
  9    306 fe80::3831:d81:be7e:3dde/128
                                    On-link
  1    306 ff00::/8                 On-link
  3    281 ff00::/8                 On-link
  9    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\windows\SysWOW64\napinsp.dll [53760] (Microsoft Corporation)
Catalog5 02 C:\windows\SysWOW64\pnrpnsp.dll [68096] (Microsoft Corporation)
Catalog5 03 C:\windows\SysWOW64\pnrpnsp.dll [68096] (Microsoft Corporation)
Catalog5 04 C:\windows\SysWOW64\NLAapi.dll [64000] (Microsoft Corporation)
Catalog5 05 C:\windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog5 06 C:\windows\SysWOW64\winrnr.dll [21504] (Microsoft Corporation)
Catalog5 07 C:\windows\SysWOW64\wshbth.dll [51200] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Program Files (x86)\YouTube Accelerator\ytalsp.dll [File not found] ()
Catalog9 02 C:\Program Files (x86)\YouTube Accelerator\ytalsp.dll [File not found] ()
Catalog9 03 C:\Program Files (x86)\YouTube Accelerator\ytalsp.dll [File not found] ()
Catalog9 04 C:\Program Files (x86)\YouTube Accelerator\ytalsp.dll [File not found] ()
Catalog9 05 C:\Program Files (x86)\YouTube Accelerator\ytalsp.dll [File not found] ()
Catalog9 06 C:\Program Files (x86)\YouTube Accelerator\ytalsp.dll [File not found] ()
Catalog9 07 C:\Program Files (x86)\YouTube Accelerator\ytalsp.dll [File not found] ()
Catalog9 08 C:\Program Files (x86)\YouTube Accelerator\ytalsp.dll [File not found] ()
Catalog9 09 C:\windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 10 C:\windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 11 C:\windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 12 C:\windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 13 C:\windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 14 C:\windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 15 C:\windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 16 C:\windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 17 C:\windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 18 C:\windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 19 C:\windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 20 C:\Program Files (x86)\YouTube Accelerator\ytalsp.dll [File not found] ()
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [84480] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30208] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/20/2014 02:01:27 PM) (Source: IntelDalJhi) (User: )
Description: Intel® Dynamic Application Loader Host Interface Service has encountered an internal connection problem.

Error: (07/20/2014 01:56:57 PM) (Source: IntelDalJhi) (User: )
Description: Intel® Dynamic Application Loader Host Interface Service has encountered an internal connection problem.

Error: (07/20/2014 01:52:27 PM) (Source: IntelDalJhi) (User: )
Description: Intel® Dynamic Application Loader Host Interface Service has encountered an internal connection problem.

Error: (07/20/2014 01:48:56 PM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -2143485919

Error: (07/20/2014 01:48:56 PM) (Source: Microsoft Office 15) (User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0021; CorrelationId: {24D91E3E-E187-4408-8640-A081F6D0B0EB}

Error: (07/20/2014 01:47:57 PM) (Source: IntelDalJhi) (User: )
Description: Intel® Dynamic Application Loader Host Interface Service has encountered an internal connection problem.

Error: (07/20/2014 01:45:47 PM) (Source: Application Error) (User: )
Description: Faulting application name: SkyDrive.exe, version: 17.3.1165.612, time stamp: 0x539a47b7
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17055, time stamp: 0x532943a3
Exception code: 0x80000003
Fault offset: 0x000b3425
Faulting process id: 0x6a0
Faulting application start time: 0xSkyDrive.exe0
Faulting application path: SkyDrive.exe1
Faulting module path: SkyDrive.exe2
Report Id: SkyDrive.exe3
Faulting package full name: SkyDrive.exe4
Faulting package-relative application ID: SkyDrive.exe5

Error: (07/20/2014 01:38:33 PM) (Source: Application Error) (User: )
Description: Faulting application name: NvNetworkService.exe, version: 1.0.4.14, time stamp: 0x535b26cb
Faulting module name: ntdll.dll, version: 6.3.9600.17114, time stamp: 0x53648f36
Exception code: 0xc0000008
Fault offset: 0x000736fc
Faulting process id: 0x720
Faulting application start time: 0xNvNetworkService.exe0
Faulting application path: NvNetworkService.exe1
Faulting module path: NvNetworkService.exe2
Report Id: NvNetworkService.exe3
Faulting package full name: NvNetworkService.exe4
Faulting package-relative application ID: NvNetworkService.exe5

Error: (07/20/2014 01:38:30 PM) (Source: NVNetworkService) (User: )
Description: NVNetworkServiceTime out when waiting for RPC server started event.

Error: (07/20/2014 01:38:00 PM) (Source: NVNetworkService) (User: )
Description: NVNetworkServiceThe requested service provider could not be loaded or initialized


System errors:
=============
Error: (07/20/2014 01:38:03 PM) (Source: Service Control Manager) (User: )
Description: The YouTubeAcceleratorService service failed to start due to the following error:
%%2

Error: (07/20/2014 01:38:03 PM) (Source: Service Control Manager) (User: )
Description: The Service Component of VO service failed to start due to the following error:
%%3

Error: (07/20/2014 01:38:03 PM) (Source: Service Control Manager) (User: )
Description: The SPDRIVER_1.37.0.199 service failed to start due to the following error:
%%3

Error: (07/20/2014 01:38:00 PM) (Source: Service Control Manager) (User: )
Description: The Search Module Update service failed to start due to the following error:
%%2

Error: (07/20/2014 01:37:58 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Boot Delay Start Service service failed to start due to the following error:
%%3

Error: (07/20/2014 01:37:42 PM) (Source: Win32k) (User: )
Description: A pointer device does not have a mandatory coordinate property.

Error: (07/20/2014 01:36:04 PM) (Source: Application Popup) (User: )
Description: PCI080028000020000000

Error: (07/20/2014 08:27:39 AM) (Source: DCOM) (User: PAMHP2014OFFICE)
Description: {4AA0A5C4-1B9B-4F2E-99D7-99C6AEC83474}

Error: (07/20/2014 08:22:59 AM) (Source: Service Control Manager) (User: )
Description: The YouTubeAcceleratorService service failed to start due to the following error:
%%2

Error: (07/20/2014 08:22:58 AM) (Source: Service Control Manager) (User: )
Description: The Service Component of VO service failed to start due to the following error:
%%3


Microsoft Office Sessions:
=========================
Error: (07/20/2014 02:01:27 PM) (Source: IntelDalJhi)(User: )
Description:

Error: (07/20/2014 01:56:57 PM) (Source: IntelDalJhi)(User: )
Description:

Error: (07/20/2014 01:52:27 PM) (Source: IntelDalJhi)(User: )
Description:

Error: (07/20/2014 01:48:56 PM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -2143485919

Error: (07/20/2014 01:48:56 PM) (Source: Microsoft Office 15)(User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0021; CorrelationId: {24D91E3E-E187-4408-8640-A081F6D0B0EB}

Error: (07/20/2014 01:47:57 PM) (Source: IntelDalJhi)(User: )
Description:

Error: (07/20/2014 01:45:47 PM) (Source: Application Error)(User: )
Description: SkyDrive.exe17.3.1165.612539a47b7KERNELBASE.dll6.3.9600.17055532943a380000003000b34256a001cfa45b7800c5b0C:\Users\Pamela\AppData\Local\Microsoft\SkyDrive\SkyDrive.exeC:\windows\SYSTEM32\KERNELBASE.dlld367f160-104e-11e4-8297-485ab6536aa6

Error: (07/20/2014 01:38:33 PM) (Source: Application Error)(User: )
Description: NvNetworkService.exe1.0.4.14535b26cbntdll.dll6.3.9600.1711453648f36c0000008000736fc72001cfa45a7ed1c8b9C:\Program Files (x86)\NVIDIA Corporation\NetService\NvNetworkService.exeC:\windows\SYSTEM32\ntdll.dlld08203cd-104d-11e4-8297-485ab6536aa6

Error: (07/20/2014 01:38:30 PM) (Source: NVNetworkService)(User: )
Description: NVNetworkServiceTime out when waiting for RPC server started event.

Error: (07/20/2014 01:38:00 PM) (Source: NVNetworkService)(User: )
Description: NVNetworkServiceThe requested service provider could not be loaded or initialized


CodeIntegrity Errors:
===================================
  Date: 2014-07-20 14:47:00.941
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-20 14:47:00.878
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-20 14:47:00.816
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-20 14:46:58.737
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-20 14:46:58.565
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-20 14:46:58.394
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-20 14:46:58.222
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-19 09:53:16.698
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-19 09:53:16.623
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-19 09:53:16.576
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.



=========================== Installed Programs ============================
Adobe Acrobat X Pro - English, Français, Deutsch (HKLM-x32\...\{AC76BA86-1033-F400-7760-000000000005}) (Version: 10.1.10 - Adobe Systems)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.9.0.1210 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 3.9.0.1210 - Adobe Systems Incorporated) Hidden
Adobe Creative Suite 6 Design Standard (HKLM-x32\...\{0327A4BF-62BF-48BB-8928-B971B749E9E1}) (Version: 6 - Adobe Systems Incorporated)
Adobe Digital Editions 2.0 (HKLM-x32\...\Adobe Digital Editions 2.0) (Version: 2.0.1 - Adobe Systems Incorporated)
Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Help Manager (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 4.0.244 - Adobe Systems Incorporated)
Adobe Help Manager (x32 Version: 4.0.244 - Adobe Systems Incorporated) Hidden
Adobe Photoshop Lightroom 4.4 64-bit (HKLM\...\{11A955CD-4398-405A-886D-E464C3618FBF}) (Version: 4.4.1 - Adobe)
Adobe Photoshop Lightroom 5.5 64-bit (HKLM\...\{19BBD0F3-7A31-480D-8A23-19AE28035E9C}) (Version: 5.5.0 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
Adobe® Content Viewer (HKLM-x32\...\com.adobe.dmp.contentviewer) (Version: 3.4.0 - Adobe Systems Incorporated)
Adobe® Content Viewer (x32 Version: 3.4.0 - Adobe Systems Incorporated) Hidden
Alcor Micro USB Card Reader Driver  (HKLM-x32\...\AmUStor) (Version: 20.21.3317.03861 - Alcor Micro Corp.)
Alcor Micro USB Card Reader Driver  (x32 Version: 20.21.3317.03861 - Alcor Micro Corp.) Hidden
ANT Drivers Installer x64 (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
Apple Application Support (HKLM-x32\...\{D9DAD0FF-495A-472B-9F10-BAE430A26682}) (Version: 3.0.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{787136D2-F0F8-4625-AA3F-72D7795AC842}) (Version: 7.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Belarc Advisor 8.4 (HKLM-x32\...\Belarc Advisor) (Version: 8.4.0.0 - Belarc Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Calendar Creator 12 (HKLM-x32\...\CC12_is1) (Version: 12.0.1.6 - Broderbund Software, Inc.)
CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.5.6805 - CyberLink Corp.)
CyberLink LabelPrint (x32 Version: 2.5.5.6805 - CyberLink Corp.) Hidden
CyberLink Media Suite 10 (HKLM-x32\...\InstallShield_{1FBF6C24-C1fD-4101-A42B-0C564F9E8E79}) (Version: 10.0.5.3103 - CyberLink Corp.)
CyberLink Media Suite 10 (x32 Version: 10.0.5.3103 - CyberLink Corp.) Hidden
Cyberlink PhotoDirector (HKLM-x32\...\InstallShield_{39337565-330E-4ab6-A9AE-AC81E0720B10}) (Version: 3.0.3.4323 - CyberLink Corp.)
Cyberlink PhotoDirector (x32 Version: 3.0.3.4323 - CyberLink Corp.) Hidden
CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.5.3215 - CyberLink Corp.)
CyberLink Power2Go 8 (x32 Version: 8.0.5.3215 - CyberLink Corp.) Hidden
CyberLink PowerDirector 10 (HKLM-x32\...\InstallShield_{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}) (Version: 10.0.5.3215 - CyberLink Corp.)
CyberLink PowerDirector 10 (x32 Version: 10.0.5.3215 - CyberLink Corp.) Hidden
CyberLink PowerDVD 12 (HKLM-x32\...\InstallShield_{B46BEA36-0B71-4A4E-AE41-87241643FA0A}) (Version: 12.0.2.3212 - CyberLink Corp.)
CyberLink PowerDVD 12 (x32 Version: 12.0.2.3212 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
DriverUpdate (HKLM-x32\...\{C85A8187-7E95-429D-9C9C-57C10268B3CF}) (Version: 2.2.38275 - SlimWare Utilities, Inc.)
Elevated Installer (x32 Version: 3.2.7.0 - Garmin Ltd or its subsidiaries) Hidden
Energy Star (HKLM-x32\...\{FC0ADA4D-8FA5-4452-8AFF-F0A0BAC97EF7}) (Version: 1.0.9 - Hewlett-Packard Company)
eReg (x32 Version: 1.20.138.34 - Logitech, Inc.) Hidden
Evernote v. 5.4 (HKLM-x32\...\{59071464-DAEE-11E3-9080-00163E98E7D0}) (Version: 5.4.0.3698 - Evernote Corp.)
Fast Duplicate File Finder Pro 3.7.0.1 (HKLM-x32\...\{AFECFED6-0A43-488F-8511-1DC6B52F31C3}_is1) (Version: 3.7.0.1 - MindGems, Inc.)
Folder Size 3.4.0.0 (HKLM-x32\...\{2DFA85ED-588F-4CE3-A175-29E52C3804A8}_is1) (Version: 3.4.0.0 - MindGems, Inc.)
Garmin Express (HKLM-x32\...\{55ae01f2-f0a8-4342-a9cc-a0327cdaa811}) (Version: 3.2.7.0 - Garmin Ltd or its subsidiaries)
Garmin Express (x32 Version: 3.2.7.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express Tray (x32 Version: 3.2.7.0 - Garmin Ltd or its subsidiaries) Hidden
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
Greenshot 1.1.9.13 (HKLM\...\Greenshot_is1) (Version: 1.1.9.13 - Greenshot)
Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP Connected Music (Meridian - installer) (HKLM-x32\...\StartHPConnectedMusic) (Version: 1.0 - Meridian Audio Ltd)
HP Connected Music (Meridian - player) (HKCU\...\HPConnectedMusic) (Version: 1.1 (build 87) hp - Meridian Audio Ltd)
HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden
HP Documentation (HKLM-x32\...\{06600E94-1C34-40E2-AB09-D30AECF78172}) (Version: 1.1.0.0 - Hewlett-Packard)
HP Officejet Pro 8600 Basic Device Software (HKLM\...\{791A06E2-340F-43B0-8FAB-62D151339362}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Officejet Pro 8600 Help (HKLM-x32\...\{46235FF7-2CBE-4A84-BEDA-87348D1F7850}) (Version: 28.0.0 - Hewlett Packard)
HP Officejet Pro 8600 Product Improvement Study (HKLM\...\{2BF5E9CC-C55D-4B0F-ACAF-FFE77F333CD8}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Postscript Converter (Version: 4.5.12202 - Hewlett-Packard) Hidden
HP Registration Service (HKLM\...\{D1E8F2D7-7794-4245-B286-87ED86C1893C}) (Version: 1.2.7127.4628 - Hewlett-Packard)
HP SimplePass (HKLM-x32\...\InstallShield_{314FAD12-F785-4471-BCE8-AB506642B9A1}) (Version: 8.00.51 - Hewlett-Packard)
HP SimplePass (Version: 8.00.51 - Hewlett-Packard) Hidden
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{B2B7B1C8-7C8B-476C-BE2C-049731C55992}) (Version: 13.00.0000 - Hewlett-Packard)
HP Support Solutions Framework (HKLM-x32\...\{86FD8326-909D-45F5-BB61-0619D0D31293}) (Version: 11.50.0011 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{6F1C00D2-25C2-4CBA-8126-AE9A6E2E9CD5}) (Version: 5.003.003.001 - Hewlett-Packard)
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6486.0 - IDT)
Inst5675 (Version: 8.00.51 - Softex Inc.) Hidden
Inst5676 (Version: 8.00.51 - Softex Inc.) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 10.0.1.1000 - Intel Corporation)
Intel® Management Engine Components (Version: 1.0.0.0 - Intel Corporation) Hidden
Intel® Management Engine Components (Version: 10.0.1.1000 - Intel Corporation) Hidden
Intel® ME UninstallLegacy (Version: 1.0.1.0 - Intel Corporation) Hidden
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.6.1000 - Intel Corporation)
Intel® Rapid Storage Technology (Version: 12.8.6.1000 - Intel Corporation) Hidden
Intel® Trusted Connect Service Client (Version: 1.28.487.1 - Intel Corporation) Hidden
iSEEK AnswerWorks English Runtime (HKLM-x32\...\{18A8E78B-9EF2-496E-B310-BCD8E4C1DAB3}) (Version: 010.000.0101 - Vantage Linguistics)
iTunes (HKLM\...\{5A68A656-979F-4168-8795-E2E368AA4DC2}) (Version: 11.2.2.3 - Apple Inc.)
Logitech SetPoint 6.65 (HKLM\...\sp6) (Version: 6.65.62 - Logitech)
Logitech Unifying Software 2.50 (HKLM\...\Logitech Unifying) (Version: 2.50.25 - Logitech)
Mediatek Bluetooth Stack (HKLM-x32\...\{B39E1237-AB91-4DAE-BB8A-F7EF19C7BA2A}) (Version: 1.0.4.0 - Mediatek)
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4631.1002 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.1165.0612 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30214.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.51106 (HKLM-x32\...\{6e8f74e0-43bd-4dce-8477-6ff6828acc07}) (Version: 11.0.51106.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106 (HKLM-x32\...\{8e70e4e1-06d7-470b-9f74-a51bef21088e}) (Version: 11.0.51106.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.51106 (Version: 11.0.51106 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.51106 (Version: 11.0.51106 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.51106 (x32 Version: 11.0.51106 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.51106 (x32 Version: 11.0.51106 - Microsoft Corporation) Hidden
Microsoft_VC80_CRT_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC90_CRT_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Motorola Mobile Drivers Installation 6.3.0 (HKLM\...\{759E6A2F-1F01-45EF-A0C4-22F1B56CB975}) (Version: 6.3.0 - Motorola Mobility LLC)
Movie Maker (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Mozilla Firefox 29.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 29.0.1 (x86 en-US)) (Version: 29.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
Muvic Smartbar Engine (HKCU\...\{4bdf3684-6a26-41ae-9734-657c982402b7}) (Version: 11.40.58.16153 - PinWid Ltd.)
Nitro Pro 9 (HKLM-x32\...\{9356d013-b1ce-449e-bb58-0bbc5d7b0871}) (Version: 9.0.5.9 - Nitro)
Nitro Pro 9 (Version: 9.0.5.9 - Nitro) Hidden
Nitro Reader 3 (HKLM\...\{9EA981E5-EE67-4662-86F1-58937D31FE07}) (Version: 3.5.6.5 - Nitro)
NVIDIA 3D Vision Controller Driver 337.88 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 337.88 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 337.88 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 337.88 - NVIDIA Corporation)
NVIDIA Control Panel 337.88 (Version: 337.88 - NVIDIA Corporation) Hidden
NVIDIA GeForce Experience 2.0.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.0.1 - NVIDIA Corporation)
NVIDIA Graphics Driver 337.88 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 337.88 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.30.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.30.1 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.154.1168 - NVIDIA Corporation) Hidden
NVIDIA LED Visualizer 1.0 (Version: 1.0 - NVIDIA Corporation) Hidden
NVIDIA Network Service (Version: 1.0 - NVIDIA Corporation) Hidden
NVIDIA PhysX (x32 Version: 9.13.1220 - NVIDIA Corporation) Hidden
NVIDIA PhysX System Software 9.13.1220 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.13.1220 - NVIDIA Corporation)
NVIDIA ShadowPlay 12.4.67 (Version: 12.4.67 - NVIDIA Corporation) Hidden
NVIDIA Stereoscopic 3D Driver (x32 Version: 7.17.12.6514 - NVIDIA Corporation) Hidden
NVIDIA Update 12.4.67 (Version: 12.4.67 - NVIDIA Corporation) Hidden
NVIDIA Update Core (Version: 12.4.67 - NVIDIA Corporation) Hidden
NVIDIA Virtual Audio 1.2.23 (Version: 1.2.23 - NVIDIA Corporation) Hidden
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4631.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4631.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4631.1002 - Microsoft Corporation) Hidden
PDF Settings CS6 (x32 Version: 11.0 - Adobe Systems Incorporated) Hidden
Perfect Effects 8 (HKLM-x32\...\{C982ACFF-5997-4B7D-B3E1-CF7273A06FB2}) (Version: 8.1.0 - onOne Software)
Photo Gallery (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Pinger (HKLM-x32\...\Pinger 1.1.1.2) (Version: 1.1.1.2 - Pinger Inc.)
Pinger (x32 Version: 1.1.1.2 - Pinger Inc.) Hidden
Quicken 2014 (HKLM-x32\...\{0877F595-254F-45F4-991D-3F72E86B17CE}) (Version: 23.1.7.6 - Intuit)
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Ralink RT3290 802.11bgn Wi-Fi Adapter (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309AF}) (Version: 5.0.29.8105 - Mediatek)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.30164 - Realtek Semiconductor Corp.)
Recovery Manager (x32 Version: 5.5.0.7001 - CyberLink Corp.) Hidden
Revo Uninstaller 1.95 (HKLM-x32\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
RoboForm 7-9-8-5 (All Users) (HKLM-x32\...\AI RoboForm) (Version: 7-9-8-5 - Siber Systems)
Search module (HKLM-x32\...\Search module) (Version:  - Search Module)
SHIELD Streaming (Version: 2.1.108 - NVIDIA Corporation) Hidden
Shopper-Pro (HKLM-x32\...\ShopperPro) (Version:  - )
Soluto (HKLM\...\{94EB0E2C-B6C4-4B44-8825-68E0774F2213}) (Version: 1.3.1497.1 - Soluto)
Stardock Fences 2 (HKLM-x32\...\Stardock Fences 2) (Version: 2.12 - Stardock Software, Inc.)
Stardock ModernMix (HKLM-x32\...\Stardock ModernMix) (Version: 1.15 - Stardock Software, Inc.)
Stardock Start8 (HKLM-x32\...\Stardock Start8) (Version: 1.41 - Stardock Software, Inc.)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.7.1026 - SUPERAntiSpyware.com)
SyncBackSE (HKLM-x32\...\SyncBackSE_is1) (Version: 6.5.38.0 - 2BrightSparks)
Update for Microsoft en-us Dictionary (Version: 16.1.1017.1 - Microsoft Corporation) Hidden
Wacom Tablet (HKLM\...\Wacom Tablet Driver) (Version: 6.1.6-7 - Wacom Technology Corp.)
WebTablet IE Plugin (HKLM-x32\...\Wacom WebTabletPlugin for IE) (Version: 1.1.0.7 - Wacom Technology Corp.)
WebTablet Netscape Plugin (HKLM-x32\...\Wacom WebTabletPlugin for Netscape) (Version: 1.1.0.5 - Wacom Technology Corp.)
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
Windows Live Communications Platform (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3508.0205 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Zoolz2 (HKLM-x32\...\Zoolz2) (Version: 2.0 - Genie9)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 17%
Total physical RAM: 16318.87 MB
Available physical RAM: 13528.57 MB
Total Pagefile: 18750.87 MB
Available Pagefile: 15790.43 MB
Total Virtual: 4095.88 MB
Available Virtual: 3977.65 MB

========================= Partitions: =====================================

1 Drive c: (Windows) (Fixed) (Total:1846 GB) (Free:1005.93 GB) NTFS
2 Drive d: (Recovery Image) (Fixed) (Total:15.54 GB) (Free:1.93 GB) NTFS

========================= Users: ========================================

User accounts for \\PAMHP2014OFFICE

Administrator            Guest                    Pamela                   


**** End of log ****
 



#10 OnTheRoad41

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Posted 20 July 2014 - 06:02 PM

How do I post the speccy report? and interestingly it says I'm connected to the internet.

 

Is there as way to attach the text file? It's huge!



#11 OnTheRoad41

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Posted 20 July 2014 - 06:19 PM

Since the computer I'm trying to get a report on can't connect to the internet, I can't figure how to get the url to work. It gave me one and it says I'm connected but I can't access the internet using FF or IE. Here's the url just in case it was able to get it:

 

http://speccy.piriform.com/results/mU7qIn3fX8TANptUDyj5FW6
 

Pam



#12 InadequateInfirmity

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Posted 20 July 2014 - 06:22 PM

Uninstall the following.

Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)

 

Disable windows defender win 8.'

http://www.guidingtech.com/10154/disable-windows-8-defender-before-installing-antivirus/

 

Run the Mcafee removal tool.

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

 

Disable ipv6 windows 8.

http://www.techunboxed.com/2012/08/how-to-disable-ipv6-in-windows-8.html

 

Reset your winsock.

https://iihelp.iinet.net.au/support/node/261

 

After you reboot test the connection. 



#13 Chris Cosgrove

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Posted 20 July 2014 - 06:22 PM

Thanks for the MiniTB file - I'll get a look at it tomorrow, heading to bed in 5.

 

Here I was just about to tell you how to find that URL !  Same as line above. It's bedtime !

 

Chris Cosgrove



#14 Chris Cosgrove

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Posted 21 July 2014 - 10:30 AM

I have been over your two MiniTB reports and your Speccy report and chkdsk and scannow have done some good !  And your Speccy report has cleared up the confusion in my mind about what sort of computer we are dealing with. The use of the word 'desktop' right at the start of your MiniTB reports plus the size of your hard drive led me to believe that it was a desktop computer, but HP only use this wi-fi adapter in notebooks.

 

I think the best thing for you to do first is to re-install your Ralink wi-fi drivers. Start by going to the HP web-site and downloading the drivers file. You will probably need to do this on another computer. Download the file and save it to a memory stick. You can get it here, along with instructions on how to install it :-

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&softwareitem=ob-116475-1

 

Once you have downloaded the file(s), go to your own computer and open the control panel. Since you are running Win 8.1 the easiest way to get there, if you don't have a convenient link somewhere, is to type 'control' into the search box accessed from the top right corner and select 'Control panel' from the search results. Then open 'Programs and features' and select - one at a time - anything that says 'Ralink' and click 'Uninstall' at the top of the screen. Be careful NOT to uninstall anything called 'Realtek'  - that's your audio system !

 

Once you have uninstalled Ralink, re-boot your computer and install the new drivers from your memory stick. If you don't have a 'Run' command use Windows Explorer - there is an icon for it on the taskbar in 'Desktop' view - navigate to the file(s) on the memory stick and double click on them to start the installation. Accept the usual UAC warnings and let it run. When it has finished, re-boot and try your internet connection. If it doesn't work now, post back.

 

Your MiniTB reports show up one or two other problems on your computer.

 

First and foremost, unless I am going blind you have no anti-virus installed on this computer. At least I see no names that I recognise and I googled quite a lot of the software you have installed that I didn't know. There are a number of good free products out there - AVG, Avast, Microsoft Security Essentials - to name but three. My own preference is for Avast, but the others are equally good. The choice is entirely yours, but you must have antivirus.

 

Do not uninstall / disable Windows Defender - it is  not the most powerful anti-malware tool in the business but it is free, causes no problems that I know of, and every little helps.

 

I see you have super Anti-Spyware installed -once a week update this and run a quick scan.

 

You can now safely re-install Malwarebytes - another excellent program for defending against malware.

 

Unless you have occasion to use an Apple Airprint printer you can uninstall the Bonjour service software. it is normally bundled with iTunes software and is known to cause problems from time to time.

 

You have the Muvic smartbar engine installed. This is considered to lie in the region between malware and unwanted programs and would be best uninstalled unless you have a definite use for it.

 

With regard to other suggestions made in this topic, I see no need to run the McAfee uninstall tool since there is no evidence that you have or have had McAfee installed; and, for the time being at least, leave your ipv6 settings alone.

 

Let us know how you get on.

 

Chris Cosgrove



#15 OnTheRoad41

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Posted 21 July 2014 - 11:13 AM

Just so there is no confusion, I AM using a desktop, not a laptop/tablet etc! I really appreciate all you are doing to help me. So far nothing has worked but I will work through your above suggestions and let you know.

 

Really stupid, I know, but I thought WinDef is a virus protection!

 

Pam






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