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All files changed or gone


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3 replies to this topic

#1 sdsteve760

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Posted 19 July 2014 - 12:50 PM

Hello I recently logged into my computer and found all my shortcuts in mozilla gone settings to internet gone as well as my utorrent settings. I am not sure what else is gone but its almost like my computer was wiped. Files are still there alot of programs not working or are gone from my desktop. I tried to run malwarebytes but it keeps not responding. What would be a good starting point to figure this out?


Edited by hamluis, 19 July 2014 - 01:04 PM.
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#2 Broni

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Posted 19 July 2014 - 06:19 PM

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#3 sdsteve760

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Posted 21 July 2014 - 05:34 PM

Hello I have responded to same issue with another helper there. My bad I made 2 posts. Thanks



#4 quietman7

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Posted 21 July 2014 - 08:25 PM


That appears to be this topic so I am closing this one.
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