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Laptop is 5 times slower


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22 replies to this topic

#1 mailtosamy

mailtosamy

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Posted 19 July 2014 - 10:49 AM

HI

 

 i am using DELL inspiron and a regular visitor in bleeping computer blog. For last couple of days i have my dell inspiron lap top is running dead slow. I can say minumum 5 times slower than its regular speed. I have tried to uninstall the antivirus, and reinstalled but didnt help.

 

Also ran the CC cleaner (usually i do once in a week) but that too didnt help. i also restored the system for a week earlier date. But it didnt sort the issue.

So i need your help in clearing this issue. COuld you please let me know, what could be done to get the system back to work normal.

 

Iti s 3GB RAM interl core i3 processor. I was having heating issue and i am using the cooling fan stool for sometime now. But it was OK till couple of days/few weeks before.

 

 

Regards,

Krishna



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#2 Alex&Vanko

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Posted 19 July 2014 - 11:31 AM

Hi mailtosamy!

Let`s see the situation in task manager.Processes from all users.Open Task Manager by right-clicking the taskbar, and then clicking Start Task Manager.You can also open Task Manager by pressing Ctrl+Shift+Esc.Make a screenshot and post it here.

Also

Please download MiniToolBox HERE to your desktop to run it.
Checkmark the following boxes:
* List content of Hosts
* Flush DNS
* Report IE Proxy Settings
* Reset IE Proxy Settings
* Report FF Proxy Settings
* Reset FF Proxy Settings
* List last 10 Event Viewer log
* List Installed Programs
* List Devices (do NOT change any settings here)
* List Users, Partitions and Memory size
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
Click Go and Copy / Paste the result. (result.txt)

 

Download Screen317 Security Check HERE and save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Please post the contents of that document.
Note:: If any security program requests permission to access the Internet, allow it to do so

 

Thank you!



#3 mailtosamy

mailtosamy
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Posted 20 July 2014 - 02:15 AM

Hi

 

THank you . I am not able to paste the task manager screenshot here. Could you help how to do it ??

 

 

Here are the logs:

MiniToolBox by Farbar  Version: 06-07-2014
Ran by Krishna (administrator) on 20-07-2014 at 00:59:42
Running from "C:\Users\Krishna\Desktop\New folder (2)"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
 
 
 
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (07/19/2014 10:09:44 PM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073415161
 
Error: (07/19/2014 05:02:00 PM) (Source: Google Update) (User: Krishna)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned
 
Error: (07/19/2014 09:33:42 AM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073415161
 
Error: (07/19/2014 08:44:42 AM) (Source: Swapdrive Backup) (User: )
Description: Swapdrive Backup: Web Service Error: System.Net.WebException: The remote name could not be resolved: 'wsvcdell.backup.com'
   at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
   at System.Net.HttpWebRequest.GetRequestStream()
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at Swapdrive.Shared.com.backup.uswsvcdell.Service.GetInfo(GetInfoRequest req)
   at Swapdrive.Shared.ActivationWsvcs.GetInfo()
 
Error: (07/19/2014 08:29:16 AM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.
 
Error: (07/19/2014 08:24:50 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Program Files\AVAST Software\Avast\setup\instup.exe Files\AVAST Software\Avast\setup\instup.exe" /instop:repair; Description = avast! antivirus system restore point; Error = 0x81000101).
 
Error: (07/19/2014 00:36:46 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\msiexec.exe /V; Description = Removed Google Drive; Error = 0x81000101).
 
Error: (07/18/2014 08:56:20 PM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073415161
 
Error: (07/18/2014 04:45:36 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
 
Error: (07/18/2014 11:06:09 AM) (Source: System Restore) (User: )
Description: System restore ended unexpectedly because of power loss or a program error. Additional information: (avast! antivirus system restore point).
 
 
System errors:
=============
Error: (07/20/2014 00:31:48 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
 
Error: (07/19/2014 10:04:08 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.
 
Error: (07/19/2014 09:58:36 PM) (Source: DCOM) (User: )
Description: {30D49246-D217-465F-B00B-AC9DDD652EB7}
 
Error: (07/19/2014 09:56:13 PM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}
 
Error: (07/19/2014 06:41:51 PM) (Source: Service Control Manager) (User: )
Description: The Background Intelligent Transfer Service service terminated with service-specific error %%-2147023544.
 
Error: (07/19/2014 06:41:51 PM) (Source: Microsoft-Windows-Bits-Client) (User: NT AUTHORITY)
Description: The BITS service failed to start.  Error 2147943752.
 
Error: (07/19/2014 06:41:51 PM) (Source: Service Control Manager) (User: )
Description: The WinHTTP Web Proxy Auto-Discovery Service service failed to start due to the following error: 
%%1069
 
Error: (07/19/2014 06:41:51 PM) (Source: Service Control Manager) (User: )
Description: The WinHttpAutoProxySvc service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: 
%%1352
 
To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
 
Error: (07/19/2014 06:41:51 PM) (Source: Service Control Manager) (User: )
Description: The WinHTTP Web Proxy Auto-Discovery Service service failed to start due to the following error: 
%%1069
 
Error: (07/19/2014 06:41:51 PM) (Source: Service Control Manager) (User: )
Description: The WinHttpAutoProxySvc service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: 
%%1352
 
To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
 
 
Microsoft Office Sessions:
=========================
Error: (07/19/2014 10:09:44 PM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073415161
 
Error: (07/19/2014 05:02:00 PM) (Source: Google Update)(User: Krishna)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned
 
Error: (07/19/2014 09:33:42 AM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073415161
 
Error: (07/19/2014 08:44:42 AM) (Source: Swapdrive Backup)(User: )
Description: Swapdrive Backup: Web Service Error: System.Net.WebException: The remote name could not be resolved: 'wsvcdell.backup.com'
   at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
   at System.Net.HttpWebRequest.GetRequestStream()
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at Swapdrive.Shared.com.backup.uswsvcdell.Service.GetInfo(GetInfoRequest req)
   at Swapdrive.Shared.ActivationWsvcs.GetInfo()
 
Error: (07/19/2014 08:29:16 AM) (Source: CVHSVC)(User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.
 
Error: (07/19/2014 08:24:50 AM) (Source: System Restore)(User: )
Description: C:\Program Files\AVAST Software\Avast\setup\instup.exe Files\AVAST Software\Avast\setup\instup.exe" /instop:repairavast! antivirus system restore point0x81000101
 
Error: (07/19/2014 00:36:46 AM) (Source: System Restore)(User: )
Description: C:\Windows\system32\msiexec.exe /VRemoved Google Drive0x81000101
 
Error: (07/18/2014 08:56:20 PM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073415161
 
Error: (07/18/2014 04:45:36 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestc:\program files (x86)\ESET\eset online scanner\ESETSmartInstaller.exe
 
Error: (07/18/2014 11:06:09 AM) (Source: System Restore)(User: )
Description: avast! antivirus system restore point
 
 
CodeIntegrity Errors:
===================================
  Date: 2013-03-25 18:37:47.074
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-03-25 18:37:47.064
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-03-25 18:37:47.064
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-03-25 18:37:47.064
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-03-25 18:14:47.300
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-03-25 18:14:47.300
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-03-25 18:14:47.300
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-03-25 18:14:47.300
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2012-12-04 10:17:24.784
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\WINDOWS\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2012-12-04 10:17:24.784
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\WINDOWS\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
 
 
=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.2.32126 - BitTorrent Inc.)
7-Zip 4.65 (HKLM-x32\...\7-Zip) (Version:  - )
Adobe Flash Player 14 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Photoshop Elements 8.0 (HKLM-x32\...\Adobe Photoshop Elements 8.0) (Version: 8.0 - Adobe Systems Incorporated)
Adobe Photoshop Elements 8.0 (x32 Version: 8.0 - Adobe Systems Incorporated) Hidden
Adobe Reader XI (11.0.07) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
Advanced Audio FX Engine (HKLM-x32\...\Advanced Audio FX Engine) (Version: 1.12.05 - Creative Technology Ltd)
Apple Application Support (HKLM-x32\...\{D9DAD0FF-495A-472B-9F10-BAE430A26682}) (Version: 3.0.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{787136D2-F0F8-4625-AA3F-72D7795AC842}) (Version: 7.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
avast! Free Antivirus (HKLM-x32\...\avast) (Version: 9.0.2018 - Avast Software)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 4.15 - Piriform)
CDBurnerXP (HKLM-x32\...\{7E265513-8CDA-4631-B696-F40D983F3B07}_is1) (Version: 4.4.1.3341 - CDBurnerXP)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Cisco WebEx Meetings (HKCU\...\ActiveTouchMeetingClient) (Version:  - Cisco WebEx LLC)
Citrix online plug-in (Web) (HKLM-x32\...\{199C20D6-10D3-4210-B361-4760209F56AE}) (Version: 12.1.0.30 - Citrix Systems, Inc.)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dell DataSafe Local Backup - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 9.4.60 - Dell)
Dell DataSafe Local Backup (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 9.4.60 - Dell)
Dell DataSafe Online (HKLM-x32\...\{13766F76-6C8C-4E57-A9F3-3212D1C6E0D1}) (Version: 1.2.0011 - Dell, Inc.)
Dell Dock (HKLM-x32\...\Dell Dock) (Version:  - Stardock Corporation)
Dell Dock (Version: 2.0 - Stardock Corporation) Hidden
Dell Driver Download Manager (HKCU\...\f031ef6ac137efc5) (Version: 2.1.0.0 - Dell Inc.)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Getting Started Guide (HKLM-x32\...\{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}) (Version: 1.00.0000 - Dell Inc.)
Dell Support Center (Support Software) (HKLM-x32\...\{E3BFEE55-39E2-4BE0-B966-89FE583822C1}) (Version: 2.5.09100 - Dell)
Dell Webcam Central (HKLM-x32\...\Dell Webcam Central) (Version: 1.40.05 - Creative Technology Ltd)
Dial91 (HKLM-x32\...\{0E384579-D855-4FC6-A8B6-BB8EFEC148A5}) (Version: 1.0.0 - Dial91)
DW WLAN Card Utility (HKLM\...\DW WLAN Card Utility) (Version: 5.60.48.35 - Dell Inc.)
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
Facebook Video Calling 2.0.0.447 (HKLM-x32\...\{8DF41A9F-FE13-43E8-A003-5F9B55A011EE}) (Version: 2.0.447 - Skype Limited)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 36.0.1985.125 - Google Inc.)
Google Drive (HKLM-x32\...\{75939021-3B68-419D-8DC1-E9823BFF9658}) (Version: 1.16.7009.9618 - Google, Inc.)
Google Earth Plug-in (HKLM-x32\...\{4AB54F11-2F8C-11E3-B09F-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Talk Plugin (HKLM-x32\...\{C1E3DFE7-4EAD-3E9E-A826-E06055BA5921}) (Version: 5.4.2.18903 - Google)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
Google+ Auto Backup (HKCU\...\Google+ Auto Backup) (Version: 1.0.25.133 - Google, Inc.)
Google+ Auto Backup (HKLM-x32\...\{A50DE037-B5C0-4C8A-8049-B0C576B313D1}) (Version: 1.0.21.81 - Google)
IBM Lotus Sametime Connect 8.0.1 (HKLM-x32\...\{533557D5-E468-4F96-BD95-C81D0A2A8181}) (Version: 8.0.080407 - IBM)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2104 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.6.4.1002 - Intel Corporation)
iTunes (HKLM\...\{5A68A656-979F-4168-8795-E2E368AA4DC2}) (Version: 11.2.2.3 - Apple Inc.)
Java 7 Update 51 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217025FF}) (Version: 7.0.510 - Oracle)
Java Auto Updater (x32 Version: 2.1.9.8 - Sun Microsystems, Inc.) Hidden
Java™ 6 Update 39 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86416039FF}) (Version: 6.0.390 - Oracle)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Live! Cam Avatar Creator (HKLM-x32\...\{65D0C510-D7B6-4438-9FC8-E6B91115AB0D}) (Version: 4.6.3009.1 - Creative Technology Ltd)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
McAfee Virtual Technician (HKLM-x32\...\McAfee Virtual Technician) (Version: 6.0.0.0 - McAfee, Inc.)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Search Enhancement Pack (x32 Version: 3.0.133.0 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30214.0 - Microsoft Corporation)
Microsoft SkyDrive (HKCU\...\SkyDriveSetup.exe) (Version: 17.0.2015.0811 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (HKLM-x32\...\{a0fe116e-9a8a-466f-aee0-625cb7c207e3}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{052bac4a-6f79-46d4-a024-1ce1b4f73cd4}) (Version: 8.0.58299 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (HKLM\...\{aac9fcc4-dd9e-4add-901c-b5496a07ab2e}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (HKLM\...\{EE936C7A-EA40-31D5-9B65-8E3E089C3828}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (HKLM\...\{8338783A-0968-3B85-AFC7-BAAE0A63DC50}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{820B6609-4C97-3A2B-B644-573B06A0F0CC}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
MobileMe Control Panel (HKLM\...\{3C5E60F1-0821-4B07-97EA-84EB5A927CF6}) (Version: 3.1.6.0 - Apple Inc.)
Mozilla Firefox 30.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 30.0 (x86 en-US)) (Version: 30.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MyFreeCodec (HKCU\...\MyFreeCodec) (Version:  - )
OpenOffice 4.1.0 (HKLM-x32\...\{C87EF11D-36E9-479D-9898-7541EA1E8A6A}) (Version: 4.10.9764 - Apache Software Foundation)
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
PlayMemories Home (HKLM-x32\...\{0657DE52-8F5C-4073-B70C-ED4F3F7FA076}) (Version: 7.0.03.04240 - Sony Corporation)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 10.5.0 - Dell Inc.)
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
RealNetworks - Microsoft Visual C++ 2010 Runtime (x32 Version: 10.0 - RealNetworks, Inc) Hidden
Safari (HKLM-x32\...\{FA4C2D53-205F-4245-9717-F3761154824D}) (Version: 5.34.57.2 - Apple Inc.)
Samsung Kies (HKLM-x32\...\InstallShield_{758C8301-2696-4855-AF45-534B1200980A}) (Version: 2.5.3.13052_10 - Samsung Electronics Co., Ltd.)
Samsung Kies (x32 Version: 2.5.3.13052_10 - Samsung Electronics Co., Ltd.) Hidden
Samsung Story Album Viewer (HKLM-x32\...\InstallShield_{698BBAD8-B116-495D-B879-0F07A533E57F}) (Version: 1.0.0.13054_1 - Samsung Electronics Co., Ltd.)
Samsung Story Album Viewer (x32 Version: 1.0.0.13054_1 - Samsung Electronics Co., Ltd.) Hidden
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.27.0 - SAMSUNG Electronics Co., Ltd.)
Skype Click to Call (HKLM-x32\...\{BB285C9F-C821-4770-8970-56C4AB52C87E}) (Version: 7.2.15747.10003 - Microsoft Corporation)
Skype™ 6.16 (HKLM-x32\...\{7A3C7E05-EE37-47D6-99E1-2EB05A3DA3F7}) (Version: 6.16.105 - Skype Technologies S.A.)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.0.0.1 - Synaptics Incorporated)
VLC media player 2.1.3 (HKLM-x32\...\VLC media player) (Version: 2.1.3 - VideoLAN)
WD Drive Utilities (HKLM-x32\...\{72E40002-8CEC-47C1-A099-83AC8E173BF0}) (Version: 1.0.3.3 - Western Digital Technologies, Inc.)
WD Security (HKLM-x32\...\{2B58AB2C-D980-47FD-8633-E360314BA662}) (Version: 1.0.6.3 - Western Digital Technologies, Inc.)
WD SmartWare (HKLM\...\{6FE8A1DA-8CA6-4801-BF0F-0F2FED143FF4}) (Version: 1.6.4.7 - Western Digital Technologies, Inc.)
WIDCOMM Bluetooth Software (HKLM\...\{9E9D49A4-1DF4-4138-B7DB-5D87A893088E}) (Version: 6.2.1.1100 - Broadcom Corporation)
Windows Driver Package - Broadcom Corporation (BTHUSB) Bluetooth  (03/24/2010 6.3.0.2501) (HKLM\...\AF09E130E2FD4D1BEFD1B9132AE624BAE0364719) (Version: 03/24/2010 6.3.0.2501 - Broadcom Corporation)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3502.0922 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
WinRAR 4.00 (32-bit) (HKLM-x32\...\WinRAR archiver) (Version: 4.00.0 - win.rar GmbH)
WinZip 18.5 (HKLM\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C240E3}) (Version: 18.5.11111 - WinZip Computing, S.L. )
YTD Video Downloader 4.7.1 (HKLM-x32\...\{1a413f37-ed88-4fec-9666-5c48dc4b7bb7}) (Version: 4.7.1 - GreenTree Applications SRL)
 
========================= Devices: ================================
 
Name: avast! Firewall NDIS Filter Miniport
Description: avast! Firewall NDIS Filter Miniport
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: ALWIL Software
Service: aswNdis
Problem: : Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Resolution: A registry problem was detected.
 This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Try these options:
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.
Click "Uninstall", and then click "Scan for hardware changes" to load a usable driver.
 
Name: avast! Firewall NDIS Filter Miniport
Description: avast! Firewall NDIS Filter Miniport
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: ALWIL Software
Service: aswNdis
Problem: : Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Resolution: A registry problem was detected.
 This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Try these options:
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.
Click "Uninstall", and then click "Scan for hardware changes" to load a usable driver.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 63%
Total physical RAM: 2934.68 MB
Available physical RAM: 1070.77 MB
Total Pagefile: 5867.55 MB
Available Pagefile: 3304.42 MB
Total Virtual: 4095.88 MB
Available Virtual: 3975.61 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:283.34 GB) (Free:69.67 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\Krishna
 
Administrator            Guest                    Krishna              
 
 
**** End of log ****


#4 mailtosamy

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Posted 20 July 2014 - 02:44 AM

Another log

 

 Results of screen317's Security Check version 0.99.85  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
avast! Antivirus   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 Java 7 Update 51  
 Java version out of Date! 
 Adobe Flash Player 14.0.0.145  
 Adobe Reader XI  
 Mozilla Firefox (30.0) 
 Google Chrome 35.0.1916.153  
 Google Chrome 36.0.1985.125  
````````Process Check: objlist.exe by Laurent````````  
 windows defender MpCmdRun.exe   
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast AvastUI.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 0% 
````````````````````End of Log`````````````````````` 


#5 Alex&Vanko

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Posted 20 July 2014 - 10:22 AM

Hi mailtosamy!

There is a part remaining from Kaspersky.Please download - Kaspersky remover to your desktop.

Select Kaspersky internet security 2013 and type captcha.Click Remove.Restart.

Update Java - https://java.com/en/download/index.jsp

Uninstall Avast standard way.Download avastclear to your desktop.Restart in safe mode.To get into the Windows Vista and Windows 7 Safe Mode, as the computer is booting press and hold your "F8 Key" which should bring up the "Windows Advanced Options Menu"

Use your arrow keys to move to "Safe Mode" and press your Enter key.

Double-click on the file ASWCLEAR and run it

Click on the ellipsis  and choose the folder where Avast is installed. This folder is usually in the Program Files directory. Ex. C:\Program Files\Avast

Once the uninstall has completed, reboot your computer.

  1. Go Start.
  2. Search & select Device Manager.From control panel for example.
  3. Find and expand Network Adapter.
  4. Find & right-click Avast! or Kaspersky.
  5. Select Uninstall

In system tray right click on the computer and Open centre for networking and share.After that change the settings of network adapter.Right click and choose properties.

  1. Find & right-click Avast! or Kaspersky.
  2. Select Uninstall

Install another antivirus software.

You can use screenshot software and upload with Picasa to web album and paste the link or in sky drive with Windows life essentials.

How to make screenshot


Edited by Alex&Vanko, 20 July 2014 - 11:00 AM.


#6 Alex&Vanko

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Posted 20 July 2014 - 12:35 PM

You may install Avira or AVG Free just to see what will be the situation.Happenеd to me Avast to slow down the PC.

Also Do a scan with ESET online scanner.

Please download the ESET Online Scanner HERE and save it to your Desktop.
Disable the realtime-protection of your antivirus and anti-malware programs because they might interfere with the scan.
    Start esetsmartinstaller_enu.exe with administartor privileges.
    Select the option Yes, I accept the Terms of Use and click on Start.
    Make sure that the option Remove found threats is checked, and the option Scan archives is checked.
    Now click on Advanced Settings and select the following:
        Scan for potentially unwanted applications
        Scan for potentially unsafe applications
        Enable Anti-Stealth Technology
    Click on Start. The virus signature database will begin to download. This may take some time.
    When completed the Online Scan will begin automatically.
    Note: This scan might take a long time! Please be patient.
    When completed select Uninstall application on close if you so wish
    Now click on Finish

 

 Download Malwarebytes' Anti-Malware Free HERE to your desktop.
    - Do not accept the Free Trial Version at this time -
    * Double-click mbam-setup.exe and follow the prompts to install the program.
    * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select Perform quick scan, then click Scan.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Be sure that everything is checked, and click Remove Selected.
    * When completed, a log will open in Notepad.
    * Post the log back here.
C:\Users\<USERNAME>\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs



#7 mailtosamy

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Posted 21 July 2014 - 01:50 AM

https://picasaweb.google.com/106598260536176492950/July202014



#8 mailtosamy

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Posted 21 July 2014 - 01:52 AM

ESET scanner is running now. 

Updated the java latest as well..

 

Will update once that scan is completed. But so far i didnt find any drastic improvement. hoping to see the change in preformance once the antivirus instaled and eset scanner is completed. I have pasted the task mangager screenshot above. 

 

Let me know, if something can be spoted there.



#9 Alex&Vanko

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Posted 21 July 2014 - 05:13 AM

Hi mailtosamy!

Can not see the screenshot.Is there anythin that loads processor or memory too much?

See the temperatures with Speccy - http://www.bleepingcomputer.com/download/speccy/

Thank you!


Edited by Alex&Vanko, 21 July 2014 - 05:41 AM.


#10 mailtosamy

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Posted 21 July 2014 - 12:25 PM

Please check now, picasa would be available for you to see screenshot



#11 mailtosamy

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Posted 21 July 2014 - 12:31 PM

https://picasaweb.google.com/106598260536176492950/July20201402



#12 Alex&Vanko

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Posted 21 July 2014 - 01:51 PM

Hi mailtosamy!

So 12% CPU usage and it is slow.


Edited by Alex&Vanko, 21 July 2014 - 01:54 PM.


#13 Alex&Vanko

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Posted 21 July 2014 - 02:50 PM

Click Start.Type "msconfig" and it will will appear msconfig.exe.Click and at the top click the "Startup" tab listing all the applications that run when your computer starts up.See what is situation and manually untick the ones that are unnecessary.

Please download TFC.exe by Oldtimer - HERE
    Save and close all running applications
    Double-click on TFC.exe to run the program
    Click on Start to begin the cleaning process
    note: this program may close running applications, make your screen disappear temporarily, or require a reboot of your PC - this is normal and part of the cleanup
    When the scan is complete, if you were not asked to reboot the computer, please do so now

 

Download HDTunePro 550 and start trial - HERE

Click Benchmark tab and click Start rights.

After is done write the transfer rate,access time,burst rate below rights.

 

Also scan with ESET and Malwarebytes.

Thank you!



#14 mailtosamy

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Posted 21 July 2014 - 02:53 PM

Thank you..could you help what is eating the CPU upto 12% , as i see it with one or 2 applications open.

 

Also after installing the AVG antivirus today, the system was non-responsive and i had to un-install it in order to see it do something rather nothing.

 

I need your help in resovling this issues.

 

FYI - there were around 7 potentially unsafe/unwanted applications that was detected and removed by ESET Scanner.



#15 mailtosamy

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Posted 21 July 2014 - 02:56 PM

Ok,i will try do do above steps. 

 

Regarding the malware bytes, i was trying to uninstall the Malware bytes but it was still updating the trial version only and not as a new installation. I have tried to uninstall and delete the folder from C-> program files as well.

 

But stil it was just updating the existing trial veriosn of the malware bytes.






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