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Bootmgr is missing


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#1 PDM

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Posted 19 July 2014 - 10:49 AM

I have a friend's Dell Inspiron 1525 laptop with 32 bit Vista Home Premium that I was trying to clean up for her. She said it was running like crap so I said I would take a look at it.

She and her kids had installed a bunch of crapware on it (music sharing and the like) so I began by removing as much of that as I could. For what it's worth, she had AVG antivirus installed.

 

Once I was comfortable that I had removed as much as I needed to, I installed Malwarebytes and ran a complete scan in normal operation mode (not safe mode). I found and quarantined hundreds of infections and it did identify that there were issues with the boot sector.

 

I decided to then run a complete scan in Safe Mode. This scan found and quarantined a smaller number (~50) infections. Once that was complete, I decided to run another complete scan in Safe Mode. This scan again found approximately the same number of infections. After I performed the same action as I had previously (quarantine, clean up, whatever it does) and attempted to boot following that I got the "Bootmgr is missing" message and of course it won't boot. I ran the onboard Dell diagnostics and there's no indication that there are any hardware issues with the laptop.

 

I've called her to see if she has her restore CD that must have come with the laptop but haven't heard back.

 

If she doesn't, what options to I have (short of purchasing and installing a new OS)?

 

Thanks in advance.



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#2 itsdigger

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Posted 19 July 2014 - 10:59 AM

Sounds like you need to repair the MBR ( Master Boot Record) 

 

Read up on that here => https://encrypted.google.com/#q=how+to+repair+MBR+on+windows+vista+32+bit

 

Good Luck

 

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#3 dc3

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Posted 19 July 2014 - 11:54 AM

Please post the malwarebytes log in your topic.  Do not wrap it is code or quotations.

 

To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 PDM

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Posted 19 July 2014 - 11:55 AM

Hmmm....well I downloaded the Vista recovery disk and repair from Neosmart and burned it to a CD.

I was able to boot to it, but when I try the 'Automated repair' option, it shows 3 partitions. One of 15 GB which is marked as 'active' and two 215 GB partitons which are not marked as 'active'. All 3 are labeled as 'Unmountable volume'. When I try the automated repair on any I get the error message "the selected partition is corrupted and could not be accessed or repaired. Please select a different drive to continue".

 

It does have a 'Launch Command Line' option for which I had great hope, but the cursor/prompt is a # which I assume means it's Linux.  I tried the directions listed here but when I enter bootrec.exe /fixmbr as they suggest I get the error msg: bootrec.exe:Command not found.

 

Any further ideas?

 

Thanks in advance

 

P.S. I removed the drive from the laptop and put it into a USB drive dock and I can see all the files on the drive, so it's not trashed to the point of being inaccessable.



#5 dc3

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Posted 19 July 2014 - 12:07 PM

You have indicated that you may still be infected.  If this is the case you need to address that issue before pursuing other problems as it could prove to be counter productive and create more problems.

 

Please post the Malwarebytes log as I previously requested.


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#6 PDM

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Posted 19 July 2014 - 12:19 PM

DC3, thanks for your reply.

 

I again removed the drive from the laptop and located the Malwarebytes log files. There are 3 logs

I've zipped 2 of them up and attached them to this post. I'll attach the other (larger) file in the next post.

Attached Files


Edited by PDM, 19 July 2014 - 12:37 PM.


#7 PDM

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Posted 19 July 2014 - 12:21 PM

I'm unable to upload the 3rd file....I'm limited to 18.8 kb and the file is 21 kb zipped up.

Ideas?

 



#8 dc3

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Posted 19 July 2014 - 12:35 PM

Have you tried posting the log here?

 

If need be, you can break the log down to smaller parts and post these separately.

 

I have not set up a virtual machine yet, and until I do so I will not download anything to my computer unless I know exactly what it contains.  


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#9 PDM

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Posted 19 July 2014 - 02:01 PM

OK....here's the 3rd file. It was actually the log file from my first run of Malwarebytes (described above). It's MUCH larger than the other two.

Attached Files



#10 dc3

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Posted 19 July 2014 - 02:13 PM

I will not download this to my computer.

 

Please post it in your topic.


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#11 PDM

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Posted 19 July 2014 - 02:38 PM

Oh....sorry. I misunderstood.

 

This is the first (largest) file contents.

====================================================================================================

 

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EXPLORER\TOOLBAR\WEBBROWSER{311B58DC-A4DC-4B04-B1B5-60299AD3D803}PUP.Optional.ShopAtHome.Asuccess



#12 PDM

PDM
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Posted 19 July 2014 - 02:43 PM

I was just looking at the dates/times on the log files and actually, this is the file with the earliest time and date, so this is the contents of the first scan with MalwareBytes:

=======================================================================================================================

<?xml version="1.0" encoding="UTF-8"?>
-<logs> <record subtype="Malware Protection" result="Starting" last_modified_tag="c80eb145-6feb-4662-b83c-c7115911b663" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T19:45:16.462001-04:00" LoggingEventType="2" severity="debug"/> <record subtype="Malware Protection" result="Started" last_modified_tag="bf1c19f5-339a-41e7-9fe8-33e7142126d5" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T19:45:16.486001-04:00" LoggingEventType="2" severity="debug"/> <record subtype="Malicious Website Protection" result="Starting" last_modified_tag="ebb8c048-ca6c-4dba-aa50-933d084ae68c" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T19:45:16.529001-04:00" LoggingEventType="2" severity="debug"/> <record subtype="Malicious Website Protection" result="Started" last_modified_tag="cf1d27c9-36b4-472a-a9ed-9b39581019f7" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T19:45:17.914001-04:00" LoggingEventType="2" severity="debug"/> <record last_modified_tag="149cc15a-02ec-46ec-9bcb-a3bfaee45e4d" systemname="PATTI-PC" username="SYSTEM" type="Update" source="Manual" datetime="2014-07-17T19:45:23.247001-04:00" LoggingEventType="1" severity="debug" toVersion="2014.7.14.1" name="Rootkit Database" fromVersion="2014.2.20.1"/> <record last_modified_tag="17c250e0-97d0-4e11-874d-1e21b98393bd" systemname="PATTI-PC" username="SYSTEM" type="Update" source="Manual" datetime="2014-07-17T19:45:27.324001-04:00" LoggingEventType="1" severity="debug" toVersion="2014.7.17.12" name="Malware Database" fromVersion="2014.3.4.9"/> <record subtype="Refresh" result="Starting" last_modified_tag="4d386b39-6053-451f-ba95-bee4b5e11bb9" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T19:45:27.879001-04:00" LoggingEventType="2" severity="debug"/> <record subtype="Malicious Website Protection" result="Stopping" last_modified_tag="f339806d-5c47-4a04-92b4-96028c376cb3" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T19:45:27.890001-04:00" LoggingEventType="2" severity="debug"/> <record subtype="Malicious Website Protection" result="Stopped" last_modified_tag="290c148a-1929-4a43-8805-fda6aadd9fc1" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T19:45:27.939001-04:00" LoggingEventType="2" severity="debug"/> <record subtype="Refresh" result="Success" last_modified_tag="a55bc6c9-108b-4579-a1a9-c557b4c5ac0b" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T19:45:34.745001-04:00" LoggingEventType="2" severity="debug"/> <record subtype="Malicious Website Protection" result="Starting" last_modified_tag="1cf42cdc-f82b-4ca3-9331-bfc438134e3d" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T19:45:34.775001-04:00" LoggingEventType="2" severity="debug"/> <record subtype="Malicious Website Protection" result="Started" last_modified_tag="84c552cd-1122-4746-8747-7b7dc2c34965" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T19:45:35.256001-04:00" LoggingEventType="2" severity="debug"/> <record subtype="Malware Protection" last_modified_tag="e798fc6c-fcc4-455a-b64e-3c2a68bc36db" systemname="PATTI-PC" username="SYSTEM" type="Detection" source="Protection" datetime="2014-07-17T19:46:20.711001-04:00" LoggingEventType="0" severity="debug" vendor="PUP.Optional.Spigot.A" malwaretype="File" hash="e4bc17896318f0468ed64963f50d0df3" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" action="Quarantine"/> <record result="Failed" last_modified_tag="9091cdee-4083-4966-a080-a7c52025a1b7" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T19:46:20.920001-04:00" LoggingEventType="2" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record result="Failed" last_modified_tag="9091cdee-4083-4966-a080-a7c52025a1b7" systemname="PATTI-PC" username="SYSTEM" type="Error" source="Protection" datetime="2014-07-17T19:46:20.969001-04:00" LoggingEventType="4" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record subtype="Malware Protection" last_modified_tag="ea593a9f-f677-4a3f-b9f9-130a3b12dbed" systemname="PATTI-PC" username="SYSTEM" type="Detection" source="Protection" datetime="2014-07-17T19:46:28.184001-04:00" LoggingEventType="0" severity="debug" vendor="PUP.Optional.Spigot.A" malwaretype="File" hash="e4bc17896318f0468ed64963f50d0df3" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" action="Quarantine"/> <record result="Failed" last_modified_tag="b1e69e8c-2bbf-4ed5-ae09-829f7045109a" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T19:46:28.482001-04:00" LoggingEventType="2" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record result="Failed" last_modified_tag="b1e69e8c-2bbf-4ed5-ae09-829f7045109a" systemname="PATTI-PC" username="SYSTEM" type="Error" source="Protection" datetime="2014-07-17T19:46:28.526001-04:00" LoggingEventType="4" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record subtype="Malware Protection" last_modified_tag="69489324-30af-4c99-9228-87c66174bad2" systemname="PATTI-PC" username="Administrator" type="Detection" source="Protection" datetime="2014-07-17T19:46:34.984001-04:00" LoggingEventType="0" severity="debug" vendor="PUP.Optional.Spigot.A" malwaretype="File" hash="e4bc17896318f0468ed64963f50d0df3" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" action="Quarantine"/> <record result="Failed" last_modified_tag="8697cfc0-0560-41da-a3b3-1b84d8ec220a" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T19:46:35.146001-04:00" LoggingEventType="2" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record result="Failed" last_modified_tag="8697cfc0-0560-41da-a3b3-1b84d8ec220a" systemname="PATTI-PC" username="SYSTEM" type="Error" source="Protection" datetime="2014-07-17T19:46:35.158001-04:00" LoggingEventType="4" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record subtype="Malware Protection" last_modified_tag="0985b751-baef-4610-a6cd-78ba1c553bc8" systemname="PATTI-PC" username="Administrator" type="Detection" source="Protection" datetime="2014-07-17T19:49:12.969001-04:00" LoggingEventType="0" severity="debug" vendor="PUP.Optional.Spigot.A" malwaretype="File" hash="e4bc17896318f0468ed64963f50d0df3" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" action="Quarantine"/> <record result="Failed" last_modified_tag="aa7b80a5-3a59-4929-a9f6-daa18951ce0e" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T19:49:13.177001-04:00" LoggingEventType="2" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record result="Failed" last_modified_tag="aa7b80a5-3a59-4929-a9f6-daa18951ce0e" systemname="PATTI-PC" username="SYSTEM" type="Error" source="Protection" datetime="2014-07-17T19:49:13.189001-04:00" LoggingEventType="4" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record subtype="Malware Protection" last_modified_tag="c0a49a4b-623f-4d1b-82bc-606d9b376e45" systemname="PATTI-PC" username="Administrator" type="Detection" source="Protection" datetime="2014-07-17T19:49:24.882001-04:00" LoggingEventType="0" severity="debug" vendor="PUP.Optional.Spigot.A" malwaretype="File" hash="e4bc17896318f0468ed64963f50d0df3" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" action="Quarantine"/> <record result="Failed" last_modified_tag="04613331-2ad1-4e18-a9fc-e8f5b82c3abe" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T19:49:25.041001-04:00" LoggingEventType="2" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record result="Failed" last_modified_tag="04613331-2ad1-4e18-a9fc-e8f5b82c3abe" systemname="PATTI-PC" username="SYSTEM" type="Error" source="Protection" datetime="2014-07-17T19:49:25.061001-04:00" LoggingEventType="4" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record subtype="Malware Protection" last_modified_tag="9a848509-6abf-47bd-90d9-db1dd4671a19" systemname="PATTI-PC" username="Administrator" type="Detection" source="Protection" datetime="2014-07-17T19:49:32.615001-04:00" LoggingEventType="0" severity="debug" vendor="PUP.Optional.Spigot.A" malwaretype="File" hash="e4bc17896318f0468ed64963f50d0df3" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" action="Quarantine"/> <record result="Failed" last_modified_tag="52956aa0-83fe-42c0-9182-b7ed1b47f696" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T19:49:32.721001-04:00" LoggingEventType="2" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record result="Failed" last_modified_tag="52956aa0-83fe-42c0-9182-b7ed1b47f696" systemname="PATTI-PC" username="SYSTEM" type="Error" source="Protection" datetime="2014-07-17T19:49:32.732001-04:00" LoggingEventType="4" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record subtype="Malware Protection" last_modified_tag="7d23628d-bb23-4bcc-977c-43ad14c14079" systemname="PATTI-PC" username="Administrator" type="Detection" source="Protection" datetime="2014-07-17T19:57:11.248001-04:00" LoggingEventType="0" severity="debug" vendor="PUP.Optional.Spigot.A" malwaretype="File" hash="e4bc17896318f0468ed64963f50d0df3" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" action="Quarantine"/> <record result="Failed" last_modified_tag="751c8bf5-d1f7-425c-bbe6-782d1b4b6f80" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T19:57:11.434001-04:00" LoggingEventType="2" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record result="Failed" last_modified_tag="751c8bf5-d1f7-425c-bbe6-782d1b4b6f80" systemname="PATTI-PC" username="SYSTEM" type="Error" source="Protection" datetime="2014-07-17T19:57:11.467001-04:00" LoggingEventType="4" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record subtype="Malware Protection" last_modified_tag="842b75b1-c0f5-4365-9cca-d8c591fdc85c" systemname="PATTI-PC" username="Administrator" type="Detection" source="Protection" datetime="2014-07-17T20:07:19.675001-04:00" LoggingEventType="0" severity="debug" vendor="PUP.Optional.Spigot.A" malwaretype="File" hash="e4bc17896318f0468ed64963f50d0df3" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" action="Quarantine"/> <record result="Failed" last_modified_tag="2c722e51-c102-4b75-9187-0cfdfb7a3ad8" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T20:07:19.798001-04:00" LoggingEventType="2" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record result="Failed" last_modified_tag="2c722e51-c102-4b75-9187-0cfdfb7a3ad8" systemname="PATTI-PC" username="SYSTEM" type="Error" source="Protection" datetime="2014-07-17T20:07:19.814001-04:00" LoggingEventType="4" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record subtype="Malware Protection" last_modified_tag="23a535d5-780d-4f05-a775-4086d3dfa0a4" systemname="PATTI-PC" username="Administrator" type="Detection" source="Protection" datetime="2014-07-17T20:17:35.452001-04:00" LoggingEventType="0" severity="debug" vendor="PUP.Optional.Spigot.A" malwaretype="File" hash="e4bc17896318f0468ed64963f50d0df3" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" action="Quarantine"/> <record result="Failed" last_modified_tag="de5789aa-89fd-43dd-8692-ac90248f4b3a" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T20:17:35.718001-04:00" LoggingEventType="2" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record result="Failed" last_modified_tag="de5789aa-89fd-43dd-8692-ac90248f4b3a" systemname="PATTI-PC" username="SYSTEM" type="Error" source="Protection" datetime="2014-07-17T20:17:35.733001-04:00" LoggingEventType="4" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record last_modified_tag="bbaa2f16-20ef-421f-82a4-d2acc62c2406" systemname="PATTI-PC" username="SYSTEM" type="Update" source="Scheduler" datetime="2014-07-17T20:27:40.113001-04:00" LoggingEventType="1" severity="debug" toVersion="2014.7.17.1" name="Rootkit Database" fromVersion="2014.7.14.1"/> <record last_modified_tag="91eae821-ca53-40ec-9eae-9591f70f8571" systemname="PATTI-PC" username="SYSTEM" type="Update" source="Scheduler" datetime="2014-07-17T20:27:53.551001-04:00" LoggingEventType="1" severity="debug" toVersion="2014.7.18.1" name="Malware Database" fromVersion="2014.7.17.12"/> <record subtype="Refresh" result="Starting" last_modified_tag="6286e0d6-48dc-425d-8b46-1bff1c6a99c4" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T20:28:29.847001-04:00" LoggingEventType="2" severity="debug"/> <record subtype="Malicious Website Protection" result="Stopping" last_modified_tag="1025e152-15d8-4f90-a557-3c5ba80bcd9b" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T20:28:29.860001-04:00" LoggingEventType="2" severity="debug"/> <record subtype="Malicious Website Protection" result="Stopped" last_modified_tag="b8f8b0b5-07c9-4f81-9951-ab14c38de971" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T20:28:29.921001-04:00" LoggingEventType="2" severity="debug"/> <record subtype="Refresh" result="Success" last_modified_tag="edb3612a-0db2-4113-8862-50cc810f551d" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T20:31:36.109001-04:00" LoggingEventType="2" severity="debug"/> <record subtype="Malicious Website Protection" result="Starting" last_modified_tag="b9618a33-e2f0-4668-9283-bd1a2012c304" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T20:31:36.150001-04:00" LoggingEventType="2" severity="debug"/> <record subtype="Malicious Website Protection" result="Started" last_modified_tag="85b99cbc-67d4-4484-a9b5-adc091df1af1" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T20:31:57.565001-04:00" LoggingEventType="2" severity="debug"/> <record subtype="Malware Protection" last_modified_tag="d1d2a29d-997b-448f-b284-bcb63de1708e" systemname="PATTI-PC" username="Administrator" type="Detection" source="Protection" datetime="2014-07-17T20:32:34.725001-04:00" LoggingEventType="0" severity="debug" vendor="PUP.Optional.Spigot.A" malwaretype="File" hash="3fba8f11e09b5dd92b433874a75bdc24" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" action="Quarantine"/> <record result="Failed" last_modified_tag="c14e8f9f-df6a-4fbc-b013-0a4f82cfabe5" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T20:32:34.949001-04:00" LoggingEventType="2" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record result="Failed" last_modified_tag="c14e8f9f-df6a-4fbc-b013-0a4f82cfabe5" systemname="PATTI-PC" username="SYSTEM" type="Error" source="Protection" datetime="2014-07-17T20:32:34.967001-04:00" LoggingEventType="4" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record subtype="Malware Protection" last_modified_tag="cb4f5515-342a-4194-9aab-7ecc9b1ec69a" systemname="PATTI-PC" username="SYSTEM" type="Detection" source="Protection" datetime="2014-07-17T20:32:39.706001-04:00" LoggingEventType="0" severity="debug" vendor="PUP.Optional.Spigot.A" malwaretype="File" hash="3fba8f11e09b5dd92b433874a75bdc24" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" action="Quarantine"/> <record result="Failed" last_modified_tag="85908fbc-be6d-4c68-840b-30a7ece13913" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T20:32:39.865001-04:00" LoggingEventType="2" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" 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username="Administrator" type="Detection" source="Protection" datetime="2014-07-17T22:35:46.365001-04:00" LoggingEventType="0" severity="debug" vendor="PUP.Optional.Spigot.A" malwaretype="File" hash="3fba8f11e09b5dd92b433874a75bdc24" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" action="Quarantine"/> <record result="Failed" last_modified_tag="6a8fa81d-f0a9-471d-8612-c0f2286214c5" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T22:35:47.050001-04:00" LoggingEventType="2" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record result="Failed" last_modified_tag="6a8fa81d-f0a9-471d-8612-c0f2286214c5" systemname="PATTI-PC" username="SYSTEM" type="Error" source="Protection" datetime="2014-07-17T22:35:47.073001-04:00" LoggingEventType="4" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record subtype="Malware Protection" last_modified_tag="b400752e-65ef-4341-a0f2-2025e2595884" systemname="PATTI-PC" username="SYSTEM" type="Detection" source="Protection" datetime="2014-07-17T22:35:49.151001-04:00" LoggingEventType="0" severity="debug" vendor="PUP.Optional.Spigot.A" malwaretype="File" hash="3fba8f11e09b5dd92b433874a75bdc24" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" action="Quarantine"/> <record result="Failed" last_modified_tag="1be260aa-b16b-4dd8-b206-76a7c5a30d1b" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T22:35:49.275001-04:00" LoggingEventType="2" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record result="Failed" last_modified_tag="1be260aa-b16b-4dd8-b206-76a7c5a30d1b" systemname="PATTI-PC" username="SYSTEM" type="Error" source="Protection" datetime="2014-07-17T22:35:49.295001-04:00" LoggingEventType="4" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record subtype="Malware Protection" last_modified_tag="29fac0b8-122b-443e-8506-d54658fd89ff" systemname="PATTI-PC" username="SYSTEM" type="Detection" source="Protection" datetime="2014-07-17T22:39:45.418001-04:00" LoggingEventType="0" severity="debug" vendor="PUP.Optional.Spigot.A" malwaretype="File" hash="3fba8f11e09b5dd92b433874a75bdc24" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" action="Quarantine"/> <record result="Failed" last_modified_tag="786cbc77-361e-450b-983f-74af51fdd01e" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T22:39:46.750001-04:00" LoggingEventType="2" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record result="Failed" last_modified_tag="786cbc77-361e-450b-983f-74af51fdd01e" systemname="PATTI-PC" username="SYSTEM" type="Error" source="Protection" datetime="2014-07-17T22:39:47.116001-04:00" LoggingEventType="4" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record subtype="Malware Protection" last_modified_tag="20eba319-cc13-41fb-8e61-ad361186d32c" systemname="PATTI-PC" username="SYSTEM" type="Detection" source="Protection" datetime="2014-07-17T22:48:31.054001-04:00" LoggingEventType="0" severity="debug" vendor="PUP.Optional.Spigot.A" malwaretype="File" hash="3fba8f11e09b5dd92b433874a75bdc24" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" action="Quarantine"/> <record result="Failed" last_modified_tag="59dcf501-8a09-4690-97b6-24377e513d35" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T22:48:31.688001-04:00" LoggingEventType="2" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record result="Failed" last_modified_tag="59dcf501-8a09-4690-97b6-24377e513d35" systemname="PATTI-PC" username="SYSTEM" type="Error" source="Protection" datetime="2014-07-17T22:48:31.704001-04:00" LoggingEventType="4" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record subtype="Malware Protection" last_modified_tag="35c6aee5-bc4c-46f9-9002-1651c27d4621" systemname="PATTI-PC" username="SYSTEM" type="Detection" source="Protection" datetime="2014-07-17T23:14:30.840001-04:00" LoggingEventType="0" severity="debug" vendor="PUP.Optional.Spigot.A" malwaretype="File" hash="3fba8f11e09b5dd92b433874a75bdc24" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" action="Quarantine"/> <record result="Failed" last_modified_tag="252e9e39-6a4a-4067-82c4-fdc49bf724b0" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T23:14:31.364001-04:00" LoggingEventType="2" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record result="Failed" last_modified_tag="252e9e39-6a4a-4067-82c4-fdc49bf724b0" systemname="PATTI-PC" username="SYSTEM" type="Error" source="Protection" datetime="2014-07-17T23:14:31.385001-04:00" LoggingEventType="4" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record subtype="Malware Protection" last_modified_tag="9cd0b265-3af7-44e5-8b2d-277b0b68010a" systemname="PATTI-PC" username="SYSTEM" type="Detection" source="Protection" datetime="2014-07-17T23:14:33.754001-04:00" LoggingEventType="0" severity="debug" vendor="PUP.Optional.Spigot.A" malwaretype="File" hash="3fba8f11e09b5dd92b433874a75bdc24" filename="C:\Program Files\Common Files\Spigot\Search 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vendor="PUP.Optional.Spigot.A" malwaretype="File" hash="9762fda3d1aad95d442a1f8df90925db" filename="C:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe" action="Quarantine"/> <record result="Failed" last_modified_tag="ca7ead50-b567-4302-911d-7878c70e037b" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T23:22:12.736001-04:00" LoggingEventType="2" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe" message="DeleteFile" code="5"/> <record result="Failed" last_modified_tag="ca7ead50-b567-4302-911d-7878c70e037b" systemname="PATTI-PC" username="SYSTEM" type="Error" source="Protection" datetime="2014-07-17T23:22:12.805001-04:00" LoggingEventType="4" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe" message="DeleteFile" code="5"/> <record subtype="Malware Protection" last_modified_tag="02806dd7-c3ad-4741-bdb0-83b905a88a9b" systemname="PATTI-PC" username="SYSTEM" type="Detection" source="Protection" datetime="2014-07-17T23:23:03.133001-04:00" LoggingEventType="0" severity="debug" vendor="PUP.Optional.Spigot.A" malwaretype="File" hash="3fba8f11e09b5dd92b433874a75bdc24" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" action="Quarantine"/> <record result="Failed" last_modified_tag="b5b14118-79d7-49f9-acd4-8153604f1c79" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T23:23:03.607001-04:00" LoggingEventType="2" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record result="Failed" last_modified_tag="b5b14118-79d7-49f9-acd4-8153604f1c79" systemname="PATTI-PC" username="SYSTEM" type="Error" source="Protection" datetime="2014-07-17T23:23:03.637001-04:00" LoggingEventType="4" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record subtype="Malware Protection" last_modified_tag="93a7e672-bd30-46ac-904a-62e775d861dd" systemname="PATTI-PC" username="SYSTEM" type="Detection" source="Protection" datetime="2014-07-17T23:23:20.657001-04:00" LoggingEventType="0" severity="debug" vendor="PUP.Optional.Spigot.A" malwaretype="File" hash="3fba8f11e09b5dd92b433874a75bdc24" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" action="Quarantine"/> <record result="Failed" last_modified_tag="482e3ba3-338b-42f4-b004-16d6ea8df6b0" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T23:23:20.778001-04:00" LoggingEventType="2" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record result="Failed" last_modified_tag="482e3ba3-338b-42f4-b004-16d6ea8df6b0" systemname="PATTI-PC" username="SYSTEM" type="Error" source="Protection" datetime="2014-07-17T23:23:20.797001-04:00" LoggingEventType="4" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record subtype="Malware Protection" last_modified_tag="5393f223-f1b8-47a9-821f-de6a12b43cf6" systemname="PATTI-PC" username="SYSTEM" type="Detection" source="Protection" datetime="2014-07-17T23:32:34.424001-04:00" LoggingEventType="0" severity="debug" vendor="PUP.Optional.Spigot.A" malwaretype="File" hash="3fba8f11e09b5dd92b433874a75bdc24" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" action="Quarantine"/> <record result="Failed" last_modified_tag="4edf3a2e-51c2-4975-a096-ccc6bdba2941" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T23:32:34.793001-04:00" LoggingEventType="2" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record result="Failed" last_modified_tag="4edf3a2e-51c2-4975-a096-ccc6bdba2941" systemname="PATTI-PC" username="SYSTEM" type="Error" source="Protection" datetime="2014-07-17T23:32:34.817001-04:00" LoggingEventType="4" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record subtype="Malware Protection" last_modified_tag="abdc2563-3e3b-4da4-83d8-d913e9ea7e42" systemname="PATTI-PC" username="SYSTEM" type="Detection" source="Protection" datetime="2014-07-17T23:32:39.179001-04:00" LoggingEventType="0" severity="debug" vendor="PUP.Optional.Spigot.A" malwaretype="File" hash="3fba8f11e09b5dd92b433874a75bdc24" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" action="Quarantine"/> <record result="Failed" last_modified_tag="80eddf49-fa2c-4f54-b213-406cc07cf882" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T23:32:39.291001-04:00" LoggingEventType="2" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record result="Failed" last_modified_tag="80eddf49-fa2c-4f54-b213-406cc07cf882" systemname="PATTI-PC" username="SYSTEM" type="Error" source="Protection" datetime="2014-07-17T23:32:39.363001-04:00" LoggingEventType="4" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record subtype="Malware Protection" last_modified_tag="903fb059-8477-4386-9a01-036255a3d722" systemname="PATTI-PC" username="SYSTEM" type="Detection" source="Protection" datetime="2014-07-17T23:33:09.915001-04:00" LoggingEventType="0" severity="debug" vendor="PUP.Optional.Spigot.A" malwaretype="File" hash="3fba8f11e09b5dd92b433874a75bdc24" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" action="Quarantine"/> <record result="Failed" last_modified_tag="c430bb1b-6b6a-4aaf-82ec-69cbc60ba6ac" systemname="PATTI-PC" username="SYSTEM" type="Protection" source="Protection" datetime="2014-07-17T23:33:10.065001-04:00" LoggingEventType="2" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> <record result="Failed" last_modified_tag="c430bb1b-6b6a-4aaf-82ec-69cbc60ba6ac" systemname="PATTI-PC" username="SYSTEM" type="Error" source="Protection" datetime="2014-07-17T23:33:10.112001-04:00" LoggingEventType="4" severity="debug" filename="C:\Program Files\Common Files\Spigot\Search Settings\wth183.dll" message="DeleteFile" code="5"/> </logs>



#13 dc3

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Posted 20 July 2014 - 10:19 AM

Please run the following scan.

Please run the ESET OnlineScan

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 PDM

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Posted 20 July 2014 - 02:21 PM

I'd love to be able to do that, but the laptop won't boot to the OS. (please read post #4).

Any advice which would allow me to get by that issue would be appreciated.

 

I've left a voice mail for the owner to see if she has her Dell recovery disk but haven't heard back yet.  What I've tried so far hasn't worked.

I have plenty of Windows 7 DVDs that I could probably use to repair the MBR, but no Vista DVDs so I'm kinda screwed without one.






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