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Blue Snowball Microphone [Driver Error]


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#1 NinjaGamingXD

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Posted 18 July 2014 - 09:16 PM

Hello, 

 

Purchased a Blue Snowball Microphone, and it seems like everything's correctly plugged and all. 

 

First off, I plugged it in and it installs a driver and the red light shows. but it doesn't work I go to Device Management and it shows a "Yellow Symbol" meaning a Window's Error I did a troubleshoot and it showed it as a driver issue. but I'm not exactly sure if that's the case.

 

What I did is uninstall it, unplugged it and plugged it back in and it still not working. I know for a fact the it might be the USB 2.0 problem. Well the thing is that I plugged it in the back of my computer and it should be 2.0 so I tried many different strategies. 

 

Still no luck of the research I did for hours, wonder if I could be provided with assistance. 

 

Using Windows 8, I dout this is the case since it has work on alot of Window's 8 users. 

 

It's not the USB either, I changed the USB from the one that came with it to another one which I purchased. No solution solved by that. + that USB I purchased was $20 which was pretty expensive. 

 

Please if support could be provided for this Topic, It would be greatly appreciated. 

 

Here's a photo on the problem, Look at "Blue Snowball" beside it there's a Yellow Icon. 

 

snowball.png


Edited by NinjaGamingXD, 18 July 2014 - 09:18 PM.


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#2 Echokrush

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Posted 18 July 2014 - 09:51 PM

See if this suggestion from this website is helpful to you and let us know what happens.



#3 NinjaGamingXD

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Posted 18 July 2014 - 09:56 PM

See if this suggestion from this website is helpful to you and let us know what happens.

I'd already been to every website including this one, and no it didn't help. 



#4 Echokrush

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Posted 18 July 2014 - 10:05 PM

Ok. Have you tried suggestions from Microsoft Community website as well?



#5 NinjaGamingXD

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Posted 18 July 2014 - 10:12 PM

Ok. Have you tried suggestions from Microsoft Community website as well?

I've explained already, that these methods don't work. I'm awaiting for a professional for a reply. I don't want anymore suggested links! 



#6 JohnC_21

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Posted 19 July 2014 - 08:43 AM

I don't think this is your issue but in the support site of Blue it said this. Is the serial number on the mic higher than 76-065000?
 

Is the Snowball compatible with Windows 8, Windows 7, and Vista?

Yes, Snowball is currently Windows 8, Windows 7 and Vista compatible. Older Snowballs manufactured from July 2007 to January 2009 with serial numbers lower than 76-065000 are not Windows 8, Windows 7 or Vista compatible. (Snowballs manufactured after January 2009 do not have serial numbers.) Snowball is plug-and-play and does not require drivers.

 

 

 

Now Blue said the mic is compatible but the Microsoft Combatibility Page says it is not compatible with Windows 8 and other people's comments seem to indicate that. Is the model number shown on the page the same as yours?

 

Right click on the Blue Mic in Device Manager. Select Properties. What error is displayed. Under the details tab, select hardware ID's in the Dropdown box. Copy and Paste the first line in your next post. Can't make any promises we can fix this.



#7 NinjaGamingXD

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Posted 19 July 2014 - 09:05 AM

I don't think this is your issue but in the support site of Blue it said this. Is the serial number on the mic higher than 76-065000?
 

Is the Snowball compatible with Windows 8, Windows 7, and Vista?

Yes, Snowball is currently Windows 8, Windows 7 and Vista compatible. Older Snowballs manufactured from July 2007 to January 2009 with serial numbers lower than 76-065000 are not Windows 8, Windows 7 or Vista compatible. (Snowballs manufactured after January 2009 do not have serial numbers.) Snowball is plug-and-play and does not require drivers.

 

 

 

Now Blue said the mic is compatible but the Microsoft Combatibility Page says it is not compatible with Windows 8 and other people's comments seem to indicate that. Is the model number shown on the page the same as yours?

 

Right click on the Blue Mic in Device Manager. Select Properties. What error is displayed. Under the details tab, select hardware ID's in the Dropdown box. Copy and Paste the first line in your next post. Can't make any promises we can fix this.

This device cannot start. (Code 10)
 
The I/O device is configured incorrectly or the configuration parameters to the driver are incorrect.


#8 JohnC_21

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Posted 19 July 2014 - 09:08 AM

What was the first line in the Details tab under Hardware ID's?

#9 NinjaGamingXD

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Posted 19 July 2014 - 09:27 AM

Hardware_ID.png



#10 JohnC_21

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Posted 19 July 2014 - 09:46 AM

Well, I put that code in PCIdatabase.com and nothing showed up. I then Googled it and the only thing that came up was this.

 

If the mic has a serial number that is above the one I posted or is a late model that is supposed to have Win8 support because some people have success with it and others do not I only have this to throw out.

 

Have you tried this mic on another computer?

 

It may be that the USB ports on your computer are not giving the necessary power that the mic is drawing. Two possible solutions and I can't say if they will work or not. Purchase a two ended cable with the correct plug if the mic has a detachable USB cable. Plugging the TypeA plugs into two USB 2 ports would supply the necessary power.

 

The other option is to purchase a powered USB hub and attach the USB cable from the mic to that.

 

Other than that I am out of ideas, sorry. You may get more help contacting Blue's support site if you haven't already. Good Luck.



#11 NinjaGamingXD

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Posted 19 July 2014 - 10:26 AM

Well, I put that code in PCIdatabase.com and nothing showed up. I then Googled it and the only thing that came up was this.

 

If the mic has a serial number that is above the one I posted or is a late model that is supposed to have Win8 support because some people have success with it and others do not I only have this to throw out.

 

Have you tried this mic on another computer?

 

It may be that the USB ports on your computer are not giving the necessary power that the mic is drawing. Two possible solutions and I can't say if they will work or not. Purchase a two ended cable with the correct plug if the mic has a detachable USB cable. Plugging the TypeA plugs into two USB 2 ports would supply the necessary power.

 

The other option is to purchase a powered USB hub and attach the USB cable from the mic to that.

 

Other than that I am out of ideas, sorry. You may get more help contacting Blue's support site if you haven't already. Good Luck.

I tried everything you said, and on top the mic it says S/N N023500 and it won't work. I even bought a new USB and its still the same it must be the drivers since when I do a troubleshoot it says Driver problem! 



#12 JohnC_21

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Posted 19 July 2014 - 10:37 AM

I am pretty sure it's a driver compatibility problem with Windows 8. On my previous post.

 

Snowballs manufactured after January 2009 do not have serial numbers. This must be a mic made before jan 2009 so maybe it's one not compatible with the native USB drivers of Windows 8. Installing a new USB card would not help as that would still be using the native USB drivers of Win8.  If you can find an XP computer and it installs okay, then you know it's a compatibility problem with the Windows 8 USB drivers.



#13 NinjaGamingXD

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Posted 19 July 2014 - 10:47 AM

Send me the drivers anyway!



#14 NinjaGamingXD

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Posted 19 July 2014 - 11:35 AM

Update, on all the information provided at the same time I think this mic should work on my computer. Since this Blue Snowball I have worked on many people's Windows 8 computer and all I have is a Driver issue. If this could be fixed maybe that's the cause. I dout it has anything to do on the USB itself. 

 

Thanks, hopefully someone could help me with the situation. I purchased the Microphone and there is no refunds! and there must be a way to get it to work. Instead of saying "Buy a new one" or "It won't work" this is a Plug & play mic shouldn't be a hassle. 



#15 JohnC_21

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Posted 19 July 2014 - 11:37 AM

There are no drivers to send. Windows XP, Vista, Win7, and Win 8 have native USB 2.0 drivers as part of the OS.

 

If there is anything to update, you can do it through device manager.

 

http://www.tomshardware.com/faq/id-1655077/usb-device-recognized-windows.html






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