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Do I have faulty hardware? Computer keeps freezing and running slow.


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5 replies to this topic

#1 cap2587

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Posted 18 July 2014 - 07:06 PM

I have a custom built computer that seems to have something wrong.  It is constantly freezing, mouse getting stuck and just not seeming right.  I has a GIGABYTE GA-Z68X-UD4-B3, I5-2500K, 120 Crucial SSD and many other Mechanical drives installed. 
 
I had Windows 8 Pro installed and noticed the problems starting.  I then installed Windows 7 thinking it maybe software, but problems persisted.  What faulty hardware could it be and what tests should I start running.  Memtest, what hard drive test is there for the SSD where the OS is installed.  Appreciate some help on this issue.   


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#2 Ezzah

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Posted 19 July 2014 - 12:08 AM

Could probably be your SSD. Do you have any other HDDs, or SSDs, that you could test? Also, do you have a discrete graphics card?


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#3 hamluis

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Posted 19 July 2014 - 02:00 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#4 cap2587

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Posted 20 July 2014 - 04:10 PM

Thanks for the help. I have one 120GB SSD and a few mechanical hard drives.  I performed Memtest and the RAM test came out all fine

 

http://speccy.piriform.com/results/dAzq14AMWpXdpd8n2rwFgIh

 

 

 

MiniToolBox by Farbar  Version: 06-07-2014
Ran by Craig (administrator) on 20-07-2014 at 17:04:46
Running from "D:\Users\Craig\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (07/18/2014 07:57:40 PM) (Source: Winlogon) (User: )
Description: The Windows logon process has failed to terminate the currently logged on user's processes.
 
Error: (07/16/2014 11:17:15 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 999
 
Error: (07/16/2014 11:17:15 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 999
 
Error: (07/16/2014 11:17:15 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (07/16/2014 11:06:45 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 999
 
Error: (07/16/2014 11:06:45 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 999
 
Error: (07/16/2014 11:06:45 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (07/16/2014 10:55:32 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1996
 
Error: (07/16/2014 10:55:32 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1996
 
Error: (07/16/2014 10:55:32 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
 
System errors:
=============
Error: (07/20/2014 05:03:22 PM) (Source: Service Control Manager) (User: )
Description: The ZoneAlarm Privacy Service service failed to start due to the following error: 
%%2
 
Error: (07/20/2014 05:03:20 PM) (Source: BTHUSB) (User: )
Description: The Bluetooth driver expected an HCI event with a certain size but did not receive it.
 
Error: (07/20/2014 08:53:06 AM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}
 
Error: (07/20/2014 08:53:06 AM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}
 
Error: (07/20/2014 08:52:53 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the lmhosts service.
 
Error: (07/20/2014 08:14:29 AM) (Source: Service Control Manager) (User: )
Description: The ZoneAlarm Privacy Service service failed to start due to the following error: 
%%2
 
Error: (07/20/2014 08:14:27 AM) (Source: BTHUSB) (User: )
Description: The Bluetooth driver expected an HCI event with a certain size but did not receive it.
 
Error: (07/20/2014 00:25:55 AM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}
 
Error: (07/20/2014 00:14:30 AM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, is not ready for access yet.
 
Error: (07/20/2014 00:14:30 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
 
Microsoft Office Sessions:
=========================
Error: (07/18/2014 07:57:40 PM) (Source: Winlogon)(User: )
Description: 
 
Error: (07/16/2014 11:17:15 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 999
 
Error: (07/16/2014 11:17:15 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 999
 
Error: (07/16/2014 11:17:15 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (07/16/2014 11:06:45 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 999
 
Error: (07/16/2014 11:06:45 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 999
 
Error: (07/16/2014 11:06:45 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (07/16/2014 10:55:32 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1996
 
Error: (07/16/2014 10:55:32 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1996
 
Error: (07/16/2014 10:55:32 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-07-16 08:32:05.062
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-07-16 08:32:05.062
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-07-16 08:32:05.062
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-07-16 08:32:05.052
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-07-16 08:32:05.052
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-07-16 08:32:05.042
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-07-15 14:48:08.684
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-07-15 14:48:08.683
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-07-15 14:48:08.682
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-07-15 14:48:08.675
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
 
 
=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.2.32354 - BitTorrent Inc.)
Adobe Flash Player 12 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 12.0.0.38 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
Android SDK Tools (HKLM-x32\...\Android SDK Tools) (Version: 1.16 - Google Inc.)
Apple Application Support (HKLM-x32\...\{21ECABC3-40B2-42DF-8E21-ACF3A4D0D95A}) (Version: 3.0.5 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{6AF2AC2A-3532-43FD-9F4D-BDC9C0D724C7}) (Version: 7.1.2.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bing Bar (HKLM-x32\...\{3611CA6C-5FCA-4900-A329-6A118123CCFC}) (Version: 7.1.355.0 - Microsoft Corporation)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{5C78021E-3C8E-4EDF-97EA-E9B8D808FD6D}) (Version:  - Microsoft)
DirectX 9 Runtime (x32 Version: 1.00.0000 - Sonic Solutions) Hidden
DivX Setup (HKLM-x32\...\DivX Setup.divx.com) (Version: 2.5.0.15 - DivX, LLC)
Etron USB3.0 Host Controller (HKLM-x32\...\InstallShield_{DFBB738C-71D8-4DC5-B8D2-D65C37680E27}) (Version: 0.118 - Etron Technology)
Etron USB3.0 Host Controller (x32 Version: 0.118 - Etron Technology) Hidden
Face Filter (x32 Version: 1.0.007 - Roxio) Hidden
Google Chrome (HKLM-x32\...\{A4DE5CD7-96D6-3979-8C39-E864396AFFC0}) (Version: 65.223.153 - Google, Inc.)
Google Drive (HKLM-x32\...\{75939021-3B68-419D-8DC1-E9823BFF9658}) (Version: 1.16.7009.9618 - Google, Inc.)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
HandBrake 0.9.9.1 (HKLM-x32\...\HandBrake) (Version: 0.9.9.1 - )
HP Officejet Pro 8600 Basic Device Software (HKLM\...\{791A06E2-340F-43B0-8FAB-62D151339362}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Officejet Pro 8600 Help (HKLM-x32\...\{46235FF7-2CBE-4A84-BEDA-87348D1F7850}) (Version: 28.0.0 - Hewlett Packard)
HP Officejet Pro 8600 Product Improvement Study (HKLM\...\{2BF5E9CC-C55D-4B0F-ACAF-FFE77F333CD8}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Update (HKLM-x32\...\{6F1C00D2-25C2-4CBA-8126-AE9A6E2E9CD5}) (Version: 5.003.003.001 - Hewlett-Packard)
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.3517 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
iTunes (HKLM\...\{33E28B58-7BA0-47B7-AA01-9225ABA2B8A9}) (Version: 11.3.0.54 - Apple Inc.)
Java 7 Update 60 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217060FF}) (Version: 7.0.600 - Oracle)
Java Auto Updater (x32 Version: 2.1.65.20 - Oracle, Inc.) Hidden
Kaspersky Internet Security (HKLM-x32\...\InstallWIX_{6F6873E3-5C92-4049-B511-231A138DD090}) (Version: 14.0.0.4651 - Kaspersky Lab)
Kaspersky Internet Security (x32 Version: 14.0.0.4651 - Kaspersky Lab) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUS) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30214.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729 (HKLM\...\{14297226-E0A0-3781-8911-E9D529552663}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{3C3D696B-0DB7-3C6D-A356-3DB8CE541918}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Monitor Webcam Driver (1.01.02.0804)   (HKLM\...\Creative OA002) (Version:  - )
Mozilla Firefox 30.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 30.0 (x86 en-US)) (Version: 30.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 30.0 - Mozilla)
PlayOn (HKLM-x32\...\{B9A3DB12-6A6E-44F0-BEE6-41A62E0509A9}) (Version: 3.9.17 - MediaMall Technologies, Inc.)
RBVirtualFolder64Inst (Version: 1.00.0000 - Roxio, Inc.) Hidden
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.49.927.2011 - Realtek)
Roxio BackOnTrack (x32 Version: 4.1 - Roxio) Hidden
Roxio BackOnTrackPE (x32 Version: 4.0 - Roxio) Hidden
Roxio Burn - Secure (x32 Version: 1.6 - Roxio) Hidden
Roxio CinePlayer (x32 Version: 5.8 - Roxio) Hidden
Roxio CinePlayer Decoder Pack (x32 Version: 4.3.0 - Roxio) Hidden
Roxio Creator 2012 Pro (HKLM-x32\...\{AAB42DD0-9551-4E30-A3E4-F87D4A4E1C52}) (Version: 13.5 - Roxio)
Roxio Creator 2012 Pro (x32 Version: 1.3.675 - Roxio) Hidden
Roxio Creator 2012 Pro (x32 Version: 6.5.0 - Roxio) Hidden
Roxio System Rollback (Version: 3.9.0 - Roxio) Hidden
Roxio System Rollback Recovery Disk (x32 Version: 3.9.0 - Roxio) Hidden
Roxio Video Capture USB (x32 Version: 1.22.0000 - Roxio) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (x32 Version:  - Microsoft) Hidden
SIW version 2010.07.14 (HKLM-x32\...\{AB67580-257C-45FF-B8F4-C8C30682091A}_is1) (Version: 2010.07.14 - Topala Software Solutions)
Skype™ 6.18 (HKLM-x32\...\{7A3C7E05-EE37-47D6-99E1-2EB05A3DA3F7}) (Version: 6.18.105 - Skype Technologies S.A.)
SmartSound Common Data (HKLM-x32\...\InstallShield_{B8A2869E-30CA-40C5-9CF8-BD7354E57EF8}) (Version: 1.1.0 - SmartSound Software Inc.)
SmartSound Common Data (x32 Version: 1.1.0 - SmartSound Software Inc.) Hidden
SmartSound Quicktracks 5 (HKLM-x32\...\InstallShield_{2F8BA3FD-1FA9-4279-B696-712ABB12F09F}) (Version: 5.1.7 - SmartSound Software Inc.)
SmartSound Quicktracks 5 (x32 Version: 5.1.7 - SmartSound Software Inc.) Hidden
System Requirements Lab for Intel (HKLM-x32\...\{04C4B49D-45D9-4A28-9ED1-B45CBD99B8C7}) (Version: 4.5.24.0 - Husdawg, LLC)
TeamViewer 9 (HKLM-x32\...\TeamViewer 9) (Version: 9.0.29947 - TeamViewer)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{B4A38370-2ADB-46B0-A1B0-0C4A2F7DCA31}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2837600) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{4ACD847E-547D-493F-9A86-F73EAE1B5174}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUS_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{39767ECA-1731-45DB-AB5B-6BF40E151D66}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUS_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUS_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{BA610006-2C39-4419-9834-CF61AB24810A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{334FB202-28D7-4BA4-8BC9-4FE4AB233EA0}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{B0D672F7-883E-4279-8E75-D97A5445AB46}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2878252) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{B0DB9F71-E0F7-4FE6-8925-35B860CAC0C4}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.PROPLUS_{C0BDC1DE-C35E-422B-8CBD-C1D555468720}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM-x32\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.PROPLUS_{089DBFD7-8211-43B2-AAAE-5BDD8C23E3A8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.PROPLUS_{794A0574-4E2F-4D58-B2A0-D7460ACDC85C}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUS_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{2AB483F1-C86E-427A-83B4-23889B03512D}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.PROPLUS_{DCE104A1-1875-4469-A83D-A5BFA6C4640F}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{2BA40F82-F3A4-441C-BF1A-ED4C42FF4872}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.PROPLUS_{334AA0A1-2BB1-4D74-B66A-2B2C4D9C2C87}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUS_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{7B29D8B8-6A87-496C-A65E-B935E740448A}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{38CF30E4-3348-4BD1-A859-B630C355A56F}) (Version:  - Microsoft)
Update for Microsoft Word 2010 (KB2880529) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{B9B89E01-5B6B-4F73-BC34-B2C0D8ACB4CD}) (Version:  - Microsoft)
VC80CRTRedist - 8.0.50727.4053 (x32 Version: 1.1.0 - DivX, Inc) Hidden
VD64Inst (Version: 1.00.0000 - Roxio, Inc.) Hidden
VLC media player 2.1.3 (HKLM-x32\...\VLC media player) (Version: 2.1.3 - VideoLAN)
WinRAR 5.01 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.01.0 - win.rar GmbH)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 24%
Total physical RAM: 8109.11 MB
Available physical RAM: 6119.52 MB
Total Pagefile: 16216.4 MB
Available Pagefile: 13914.16 MB
Total Virtual: 4095.88 MB
Available Virtual: 3972.11 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:111.59 GB) (Free:50.03 GB) NTFS
2 Drive d: (Files) (Fixed) (Total:931.5 GB) (Free:216.85 GB) NTFS
4 Drive f: (Extra Storage) (Fixed) (Total:465.76 GB) (Free:236.15 GB) NTFS
5 Drive g: (Storage) (Fixed) (Total:465.76 GB) (Free:363.12 GB) NTFS
6 Drive k: (EFI) (Fixed) (Total:0.19 GB) (Free:0.18 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\CRAIG-PC
 
Administrator            Craig                    Guest                    
 
 
**** End of log ****

Edited by cap2587, 20 July 2014 - 04:13 PM.


#5 cap2587

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Posted 08 August 2014 - 08:25 AM

I am still having the same problems with this machine. Constant freezing, cursor spinning and having to reboot 2-3 times sometimes to get a working machine.

 

What are the possible hardware causes and how do I test and eliminate what this could be. Thanks for any additional help. 



#6 hamluis

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Posted 08 August 2014 - 11:30 AM

Have you had the system checked for malware?

 

I'm just a novice but I don't see any evidence of a hardware problem...of course, problems with motherboards and PSUs don't normally manifest themselves in system data.

 

There is no evidence of overheating with the CPU or your drives.

 

The ZoneAlarm Privacy service is on your system but ZA is not reflected as installed.  I would eliminate that service.

 

Have you run Memtest86+ on your RAM?

 

Louis






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