I am currently trying to fix a laptop for someone, but I'm stumped. The problem is, the computer (Dell Inspiron 1525) will load almost normally, but will not make it to the log in screen. Instead, the background is completely black and there is only the white mouse cursor. I can move the cursor, but I can not click on anything, Ctrl-Alt-Delete will not work, sticky keys does not work, no key or combination of keys work. I've tried booting into all of the safe modes, only to get the same result. Is there anything anybody on here has done that fixes this problem, or should I just install a fresh copy? Oh, and they said there was a blue screen error before this problem started (picture attatched). Any and all help appreciated.
- Jesi M.
Edited by jesmeff, 18 July 2014 - 11:24 AM.