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System Crashed - Tried restart - msg - Boot from Externial


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9 replies to this topic

#1 JohnR0846

JohnR0846

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Posted 17 July 2014 - 11:12 PM

Hello;

Requesting assistance to check out system that crashed.

 

22:31 14/07/17
System  crashed  -  then on RESTART asked for BOOT from externial device.

 

Situation:
Started with this ERROR message after double clicking a desktop icon for installed program.

"Remote procedure call failed"

Tried several other installed programs.
Got same error message.
Then decided to do a restart.

This message appeared on the screen.
"Plug Boot device into assigned port"

Decided to restart in SAFE MODE.
Restart in "SAFE MODE" worked.
Picked  option:  "FIX COMPUTER".

A message box opened to scan for problems.
Clicked on "YES"
Scanning completed with message "NO PROBLEMS FOUND".
 
Another screen opened with system repair options.
Picked "SYSTEM  RESTORE"
Several restore points were listed  and an option to scan for affected programs.
picked scan for affected programs.
Scan result was "NO PROGRAMS AFFECTED".
Selected a good restore point and started restore process.
Restore process ran for three ( 3 ) hours.
At restore finish selected the option to "RESTART".

Restart worked and computer started.
Tried a few installed programs - all worked.

Windows-7 Home Prem
Intel i5-2410 CPU, 6.00 GB RAM,
operating system 64 bit

Requesting assistance to determine if computer is OK.

 



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#2 hamluis

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Posted 18 July 2014 - 06:52 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 JohnR0846

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Posted 19 July 2014 - 12:12 AM

Hello hamluis  or Louis;

Thanks for the reply.

Long day Just getting to the computer.

Will post shortly.

 

regards;

john r



#4 JohnR0846

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Posted 19 July 2014 - 12:26 AM

Hello Louis;

 

Mini Tool Box Results

 

MiniToolBox by Farbar  Version: 06-07-2014
Ran by Owner (administrator) on 19-07-2014 at 00:16:16
Running from "C:\Users\Owner\Favorites\Downloads\Desktop\zzBLEEP"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/19/2014 00:15:32 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (07/17/2014 07:41:10 PM) (Source: WinMgmt) (User: )
Description: 0x8004401eC:\WINDOWS\SYSTEM32\WBEM\EN-US\AACLIENT.MFL

Error: (07/17/2014 07:40:57 PM) (Source: WinMgmt) (User: )
Description: 0x8004401eC:\WINDOWS\SYSTEM32\WBEM\AACLIENT.MOF

Error: (07/17/2014 05:01:46 PM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (07/17/2014 05:01:46 PM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.

Context: Windows Application


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (07/17/2014 05:01:46 PM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (07/17/2014 05:01:46 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
    Element not found.  (HRESULT : 0x80070490) (0x80070490)

Error: (07/17/2014 05:01:46 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.JetPropStore> cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (07/17/2014 05:01:46 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot load the property store information.

Context: Windows Application, SystemIndex Catalog


Details:
    The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)

Error: (07/17/2014 05:01:46 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)


System errors:
=============
Error: (07/18/2014 11:07:17 PM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{BA6311B3-E30A-4B16-A3A6-92FFB48022EC}.
The backup browser is stopping.

Error: (07/18/2014 10:45:50 PM) (Source: WMPNetworkSvc) (User: )
Description: Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.

Error: (07/18/2014 10:44:03 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (07/18/2014 08:25:54 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (07/18/2014 02:39:30 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (07/17/2014 10:18:03 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (07/17/2014 07:59:18 PM) (Source: Service Control Manager) (User: )
Description: The Group Policy Client service did not shut down properly after receiving a preshutdown control.

Error: (07/17/2014 07:53:53 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (07/17/2014 07:49:18 PM) (Source: Service Control Manager) (User: )
Description: The Tweaking Run As System Service service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Error: (07/17/2014 07:49:14 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}


Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
  Date: 2014-06-07 01:09:25.625
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x86\win8\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-06-07 01:09:25.622
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x86\win8\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-06-07 01:09:25.620
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x86\win8\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-06-07 01:09:24.002
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x64\win8\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-06-07 01:09:23.999
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x64\win8\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-06-07 01:09:23.997
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x64\win8\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-21 01:24:21.089
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x86\win8\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-21 01:24:21.087
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x86\win8\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-21 01:24:21.086
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x86\win8\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-21 01:24:19.122
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x64\win8\klelam.sys because the set of per-page image hashes could not be found on the system.



=========================== Installed Programs ============================
Adobe Acrobat  9 Standard - English, Français, Deutsch (HKLM-x32\...\{AC76BA86-1033-F400-BA7E-000000000004}{AC76BA86-1033-F400-BA7E-000000000004}) (Version: 9.5.5 - Adobe Systems)
Adobe Acrobat  9 Standard - English, Français, Deutsch (x32 Version: 9.5.5 - Adobe Systems) Hidden
Adobe Acrobat 9.5.5 - CPSID_83708 (HKLM-x32\...\{AC76BA86-1033-F400-BA7E-000000000004}_955) (Version:  - Adobe Systems Incorporated)
Adobe Flash Player 14 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
AIMP3 (HKLM-x32\...\AIMP3) (Version: v3.50.1224 Beta 1, 31.01.2013 - AIMP DevTeam)
Alcor Micro USB Card Reader (HKLM-x32\...\InstallShield_{878CADF7-5BD6-4A29-A6F4-AC51C0CE8068}) (Version: 1.8.17.26026 - Alcor Micro Corp.)
Alcor Micro USB Card Reader (x32 Version: 1.8.17.26026 - Alcor Micro Corp.) Hidden
Apple Application Support (HKLM-x32\...\{5D09C772-ECB3-442B-9CC6-B4341C78FDC2}) (Version: 2.3.4 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Asterisk Key 9.7 (HKLM-x32\...\asterisk key) (Version:  - )
ASUS AI Recovery (HKLM-x32\...\{D39F0676-163E-4595-A917-E28F99BBD4D2}) (Version: 1.0.24 - ASUS)
ASUS FaceLogon (HKLM-x32\...\{64452561-169F-4A36-A2FF-B5E118EC65F5}) (Version: 1.0.0013 - ASUS)
ASUS FancyStart (HKLM-x32\...\{2B81872B-A054-48DA-BE3B-FA5C164C303A}) (Version: 1.1.0 - ASUSTeK Computer Inc.)
ASUS LifeFrame3 (HKLM-x32\...\{1DBD1F12-ED93-49C0-A7CC-56CBDE488158}) (Version: 3.0.28 - ASUS)
ASUS Live Update (HKLM-x32\...\{FA540E67-095C-4A1B-97BA-4D547DEC9AF4}) (Version: 3.1.2 - ASUS)
ASUS Power4Gear Hybrid (HKLM\...\{9B6239BF-4E85-4590-8D72-51E30DB1A9AA}) (Version: 1.1.50 - ASUS)
ASUS Splendid Video Enhancement Technology (HKLM-x32\...\{0969AF05-4FF6-4C00-9406-43599238DE0D}) (Version: 1.02.0037 - ASUS)
ASUS Virtual Camera (HKLM-x32\...\{EC8BD21F-0CA0-4BBF-97D9-4A52B30041A1}) (Version: 1.0.24 - asus)
ASUS WebStorage (HKLM-x32\...\ASUS WebStorage) (Version: 2.0.46.1429 - eCareme Technologies, Inc.)
AsusVibe2.0 (HKLM-x32\...\Asus Vibe2.0) (Version: 2.0.3.585 - ASUSTEK)
ATK Package (HKLM-x32\...\{AB5C933E-5C7D-4D30-B314-9C83A49B94BE}) (Version: 1.0.0007 - ASUS)
Belarc Advisor 8.4 (HKLM-x32\...\Belarc Advisor) (Version: 8.4.0.0 - Belarc Inc.)
Bing Bar (HKLM-x32\...\{08234a0d-cf39-4dca-99f0-0c5cb496da81}) (Version: 6.0.2282.0 - Microsoft Corporation)
Bing Bar Platform (x32 Version: 6.0.2282.0 - Microsoft Corporation) Hidden
Bing Rewards Client Installer (x32 Version: 16.0.345.0 - Microsoft Corporation) Hidden
Bookworm Deluxe (HKLM-x32\...\Bookworm Deluxe) (Version:  - Oberon Media Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 4.15 - Piriform)
Complément Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Complemento Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Control ActiveX de Windows Live Mesh para conexiones remotas (HKLM-x32\...\{04668DF2-D32F-4555-9C7E-35523DCD6544}) (Version: 15.4.5722.2 - Microsoft Corporation)
Contrôle ActiveX Windows Live Mesh pour connexions à distance (HKLM-x32\...\{55D003F4-9599-44BF-BA9E-95D060730DD3}) (Version: 15.4.5722.2 - Microsoft Corporation)
Controlo ActiveX do Windows Live Mesh para Ligações Remotas (HKLM-x32\...\{E54EEB5D-41ED-40FE-B4A8-8565DB81469B}) (Version: 15.4.5722.2 - Microsoft Corporation)
Cooking Dash (HKLM-x32\...\Cooking Dash) (Version:  - Oberon Media Inc.)
CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.1908 - CyberLink Corp.)
CyberLink LabelPrint (x32 Version: 2.5.1908 - CyberLink Corp.) Hidden
CyberLink Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.3602c - CyberLink Corp.)
CyberLink Power2Go (x32 Version: 6.1.3602c - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
ETDWare PS/2-X64 8.0.5.0_WHQL (HKLM\...\Elantech) (Version: 8.0.5.0 - ELAN Microelectronic Corp.)
Fast Boot (HKLM\...\{13F4A7F3-EABC-4261-AF6B-1317777F0755}) (Version: 1.0.8 - ASUS)
FileASSASSIN (HKLM-x32\...\FileASSASSIN) (Version: 1.06 - Malwarebytes)
Galeria de Fotografias do Windows Live (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galería fotográfica de Windows Live (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galerie de photos Windows Live (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Game Park Console (HKLM-x32\...\{E71E60C1-533E-45A5-8D80-E475E88D2B17}_is1) (Version: 6.2.1.1 - Oberon Media, Inc.)
Glary Utilities PRO 5.3 (HKLM-x32\...\Glary Utilities 5) (Version: 5.3.0.8 - Glarysoft Ltd)
Governor of Poker (HKLM-x32\...\Governor of Poker) (Version:  - Oberon Media Inc.)
herdProtect Anti-Malware Scanner (HKLM-x32\...\herdProtectScan) (Version: 1.0 - Reason Company Software Inc.)
Hotel Dash Suite Success (HKLM-x32\...\Hotel Dash Suite Success) (Version:  - Oberon Media Inc.)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1118 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.3347 - Intel Corporation)
Intel® Turbo Boost Technology Monitor (HKLM\...\{39F4C6F9-618A-4E5B-8FB2-6BD661174E32}) (Version: 1.0.400.4 - Intel)
Jewel Quest 3 (HKLM-x32\...\Jewel Quest 3) (Version:  - Oberon Media Inc.)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Luxor 3 (HKLM-x32\...\Luxor 3) (Version:  - Oberon Media Inc.)
Mahjongg dimensions (HKLM-x32\...\Mahjongg dimensions) (Version:  - Oberon Media Inc.)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Messenger ???? (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Messenger ????? (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Default Manager (x32 Version: 2.2.114.0 - Microsoft Corporation) Hidden
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 1.1.500.0 - Microsoft Corporation)
Microsoft Mouse and Keyboard Center (Version: 1.1.500.0 - Microsoft Corporation) Hidden
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Access MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Groove Setup Metadata MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Search Enhancement Pack (x32 Version: 3.0.131.0 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 4.0.50401.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 ENU (HKLM-x32\...\{3A9FC03D-C685-4831-94CF-4EDFD3749497}) (Version: 3.5.8080.0 - Microsoft Corporation)
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Microsoft Visual C++ 2005 Redistributable (x32 Version: 8.0.56336 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable (x32 Version: 8.0.59193 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6E8E85E8-CE4B-4FF5-91F7-04999C9FAE6A}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106 (HKLM-x32\...\{8e70e4e1-06d7-470b-9f74-a51bef21088e}) (Version: 11.0.51106.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.51106 (x32 Version: 11.0.51106 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.51106 (x32 Version: 11.0.51106 - Microsoft Corporation) Hidden
Mozilla Firefox 30.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 30.0 (x86 en-US)) (Version: 30.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP3 Parser (KB2721691) (HKLM-x32\...\{355B5AC0-CEEE-42C5-AD4D-7F3CFD806C36}) (Version: 4.30.2114.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB973685) (HKLM-x32\...\{859DFA95-E4A6-48CD-B88E-A3E483E89B44}) (Version: 4.30.2107.0 - Microsoft Corporation)
Neat (HKLM-x32\...\Neat) (Version: 5.2.2.3 - The Neat Company)
Neat ADF Scanner 2008 Driver (HKLM\...\{8A2BC7D4-A7D3-45D5-B3D2-394718C53C41}) (Version: 2.0.1.5 - The Neat Company)
Neat ADF Scanner Driver (HKLM\...\{A55F1206-BFA7-4027-92B8-CE4EFDBC3CF2}) (Version: 2.0.2.1 - The Neat Company)
Neat Core Files (x32 Version: 5.2.2.3 - The Neat Company) Hidden
Neat Mobile Scanner (Silver) Driver (HKLM\...\{D1108D4B-72F8-419F-88C5-ABB8DC09B3C7}) (Version: 2.0.1.5 - The Neat Company)
Neat Mobile Scanner 2008 Driver (HKLM\...\{DDE25FC9-892D-4D24-9325-3BAA5C15ACA9}) (Version: 2.0.1.4 - The Neat Company)
Neat Mobile Scanner Driver (HKLM\...\{7EA2D88A-C8B7-4102-8644-0A437B6FC143}) (Version: 2.0.1.2 - The Neat Company)
Nuance PDF Reader (HKLM-x32\...\{B480904D-F73F-4673-B034-8A5F492C9184}) (Version: 6.00.0041 - Nuance Communications, Inc.)
OpenOffice.org 3.4.1 (HKLM-x32\...\{9F1F2AEA-C72A-4DD6-991E-C5506A5625E4}) (Version: 3.41.9593 - Apache Software Foundation)
Opera Stable 22.0.1471.70 (HKLM-x32\...\Opera 22.0.1471.70) (Version: 22.0.1471.70 - Opera Software ASA)
PC Tune-Up (HKLM\...\{917443c8-4fab-4c87-8ef3-ac150db4d42c}.sdb) (Version:  - )
PC Tune-Up (x32 Version: 2.2.0.1 - ZoneAlarm) Hidden
Plants vs Zombies (HKLM-x32\...\Plants vs Zombies) (Version:  - Oberon Media Inc.)
PrivaZer (HKLM-x32\...\PrivaZer) (Version: 2.4.0.0 - Goversoft LLC)
QuickTime (HKLM-x32\...\{B67BAFBA-4C9F-48FA-9496-933E3B255044}) (Version: 7.74.80.86 - Apple Inc.)
RealDownloader (x32 Version: 1.3.0 - RealNetworks, Inc.) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (x32 Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (x32 Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer (HKLM-x32\...\RealPlayer 16.0) (Version: 16.0.0 - RealNetworks)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6273 - Realtek Semiconductor Corp.)
RealUpgrade 1.1 (x32 Version: 1.1.0 - RealNetworks, Inc.) Hidden
Recuva (HKLM\...\Recuva) (Version: 1.47 - Piriform)
Samsung Kies (HKLM-x32\...\InstallShield_{758C8301-2696-4855-AF45-534B1200980A}) (Version: 2.5.2.13021_10 - Samsung Electronics Co., Ltd.)
Samsung Kies (x32 Version: 2.5.2.13021_10 - Samsung Electronics Co., Ltd.) Hidden
Samsung Story Album Viewer (HKLM-x32\...\InstallShield_{698BBAD8-B116-495D-B879-0F07A533E57F}) (Version: 1.0.0.13054_1 - Samsung Electronics Co., Ltd.)
Samsung Story Album Viewer (x32 Version: 1.0.0.13054_1 - Samsung Electronics Co., Ltd.) Hidden
SAP Crystal Reports runtime engine for .NET Framework 4 (32-bit) (HKLM-x32\...\{083988D7-BDA9-4244-983B-409A634BBC09}) (Version: 13.0.1.220 - SAP)
SeaTools for Windows (HKLM-x32\...\SeaTools for Windows) (Version:  - Seagate Technology)
Secunia PSI (3.0.0.7011) (HKLM-x32\...\Secunia PSI) (Version: 3.0.0.7011 - Secunia)
Send To Neat (HKLM\...\{237E305C-B625-466A-88CE-1E121BF4FDB1}) (Version: 1.1.0.0 - The Neat Company)
Sonic Focus (HKLM-x32\...\{09BCB9CE-964B-4BDA-AE46-B5A0ABEF1D3F}) (Version: 1.00.0000 - Virage Logic, Corp.)
Speccy (HKLM\...\Speccy) (Version: 1.23 - Piriform)
syncables desktop SE (HKLM-x32\...\{341697D8-9923-445E-B42A-529E5A99CB7A}) (Version: 5.5.746.11492 - syncables)
TimePilot Central (HKLM-x32\...\{315EEFB2-F130-4FB5-A676-21D066CB06E6}) (Version: 4.0.2064 - TimePilot Corporation)
TimePilot Extreme (HKLM-x32\...\{C5754EAC-C2E4-4004-86F0-9CE21D557005}) (Version: 4.0.1115 - TimePilot Corporation)
TimePilot Paychex Preview Export (HKLM-x32\...\{F7230C97-505F-41A8-A8C2-BDE8367D2706}) (Version: 4.0.1006 - TimePilot Corporation)
TimePilot Standard (HKLM-x32\...\{B54432DC-46A6-493C-97E0-E0A7D0AB23C7}) (Version: 4.0.1110 - TimePilot Corporation)
Tweaking.com - Windows Repair (All in One) (HKLM-x32\...\Tweaking.com - Windows Repair (All in One)) (Version: 2.8.2 - Tweaking.com)
update (x32 Version: 3.00.0000 - Your Company Name) Hidden
USB2.0 UVC VGA WebCam (HKLM\...\USB2.0 UVC VGA WebCam) (Version: 5.8.55133.208 - Sonix)
Vetro Data Manager (HKLM-x32\...\{1ACE6C48-F1A8-47F4-AB91-04CE8670FE47}) (Version: 4.0.1048 - TimePilot Corporation)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3502.0922 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Messenger Companion Core (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ???? (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ??? (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ??? (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ??? (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
WinFlash (HKLM-x32\...\{8F21291E-0444-4B1D-B9F9-4370A73E346D}) (Version: 2.32.3 - ASUS)
Wireless Console 3 (HKLM-x32\...\{19EA33FB-B34E-40EA-8B8A-61743AEB795A}) (Version: 3.0.25 - ASUS)
Wise Care 365 2.95 (HKLM-x32\...\Wise Care 365_is1) (Version: 2.95 - WiseCleaner.com, Inc.)
Wise Care 365 version 2.92 (HKLM-x32\...\{E864A1C8-EEE1-47D0-A7F8-00CC86D26D5E}_is1) (Version: 2.92 - WiseCleaner.com, Inc.)
Wise PC 1stAid 1.35 (HKLM-x32\...\Wise PC 1stAid_is1) (Version: 1.35 - WiseCleaner.com, Inc.)
Wise Registry Cleaner 8.03 (HKLM-x32\...\Wise Registry Cleaner_is1) (Version: 8.03 - WiseCleaner.com, Inc.)
WordPerfect IFilter 64 bit (HKLM\...\{1B45B85C-99E8-4523-8FB3-0248B3DECFC8}) (Version: 1.2 - Corel Corporation)
WordPerfect Lightning - IPM (x32 Version: 1.0 - Corel Corporation) Hidden
WordPerfect Lightning - Messages (x32 Version: 1.0 - Corel Corporation) Hidden
WordPerfect Lightning - MSOM (x32 Version: 1.1 - Corel Corporation) Hidden
WordPerfect Lightning (x32 Version: 2.0 - Corel Corporation) Hidden
WordPerfect Office X5 - Common (x32 Version: 15.7 - Corel Corporation) Hidden
Wordperfect Office X5 - EN (x32 Version: 15.7 - Corel Corporation) Hidden
WordPerfect Office X5 - Filters (x32 Version: 15.7 - Corel Corporation) Hidden
WordPerfect Office X5 - Graphics (x32 Version: 15.4 - Corel Corporation) Hidden
WordPerfect Office X5 - IPM (x32 Version: 15.7 - Corel Corporation) Hidden
WordPerfect Office X5 - LegalTools (x32 Version: 15.7 - Corel Corporation) Hidden
WordPerfect Office X5 - Migration Manager (x32 Version: 15.7 - Corel Corporation) Hidden
WordPerfect Office X5 - Oxford (x32 Version: 15.7 - Corel Corporation) Hidden
WordPerfect Office X5 - PerfectExperts EN (x32 Version: 15.4 - Corel Corporation) Hidden
WordPerfect Office X5 - PR (x32 Version: 15.7 - Corel Corporation) Hidden
WordPerfect Office X5 - QP (x32 Version: 15.7 - Corel Corporation) Hidden
WordPerfect Office X5 - Setup Files (x32 Version: 15.7 - Corel Corporation) Hidden
WordPerfect Office X5 - Sharepoint (x32 Version: 15.7 - Corel Corporation) Hidden
WordPerfect Office X5 - Skins (x32 Version: 15.4 - Corel Corporation) Hidden
WordPerfect Office X5 - System EN (x32 Version: 15.0 - Corel Corporation) Hidden
WordPerfect Office X5 - Templates (x32 Version: 15.4 - Corel Corporation) Hidden
WordPerfect Office X5 - WP (x32 Version: 15.7 - Corel Corporation) Hidden
WordPerfect Office X5 - WT (x32 Version: 15.7 -  Corel Corporation) Hidden
WordPerfect Office X5 (HKLM-x32\...\_{DE6DE4A1-0343-4DBE-9DC2-E667AA03F579}) (Version: 15.0.0.528 - Corel Corporation)
WordPerfect Office X5 (x32 Version: 15.7 - Corel Corporation) Hidden
World of Goo (HKLM-x32\...\World of Goo) (Version:  - Oberon Media Inc.)
XML Notepad 2007 (HKLM-x32\...\{FC7BACF0-1FFA-4605-B3B4-A66AB382752D}) (Version: 2.3.0.0 - Microsoft Corporation)
ZoneAlarm Antivirus (x32 Version: 13.1.211.000 - Check Point Software Technologies Ltd.) Hidden
ZoneAlarm DataLock (x32 Version: 10.2.081.000 - Check Point Software Technologies Ltd.) Hidden
ZoneAlarm Extreme Security (HKLM-x32\...\ZoneAlarm Extreme Security) (Version: 13.1.211.000 - Check Point)
ZoneAlarm Find My Laptop (x32 Version: 13.1.211.000 - Check Point Software Technologies Ltd.) Hidden
ZoneAlarm Firewall (x32 Version: 13.1.211.000 - Check Point Software Technologies Ltd.) Hidden
ZoneAlarm Security (x32 Version: 13.1.211.000 - Check Point Software Technologies Ltd.) Hidden
ZoneAlarm Security Toolbar  (HKLM-x32\...\ZoneAlarm Security Toolbar) (Version:  - Check Point Software Technologies LTD)
??????? Windows Live Mesh ActiveX ??(????) (HKLM-x32\...\{F992409C-9D10-4AE2-BAEB-B5409AD3785E}) (Version: 15.4.5722.2 - Microsoft Corporation)
??????? Windows Live Mesh ActiveX ??? (HKLM-x32\...\{622DE1BE-9EDE-49D3-B349-29D64760342A}) (Version: 15.4.5722.2 - Microsoft Corporation)

========================= Memory info: ===================================

Percentage of memory in use: 39%
Total physical RAM: 5922.21 MB
Available physical RAM: 3553.36 MB
Total Pagefile: 11844.43 MB
Available Pagefile: 9322.08 MB
Total Virtual: 4095.88 MB
Available Virtual: 3973.98 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:149.04 GB) (Free:97.46 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:425.64 GB) (Free:394.6 GB) NTFS

========================= Users: ========================================

User accounts for \\COPERNICUS-XI

Administrator            Guest                    Owner                    


**** End of log ****
 



#5 JohnR0846

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Posted 19 July 2014 - 12:50 AM

Hello Louis;

Thanks for the directions.

john r

 

SPECCY  results

 

http://speccy.piriform.com/results/mSyeFbGH5XvPrfJRC2smbCD



#6 hamluis

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Posted 19 July 2014 - 11:08 AM

Please uninstall the following programs:

 

   Glary Utilities

   PC Tuneup

   All Wise programs/products

 

Then...run the chkdsk /r command from the command prompt.  It probably would not hurt to also run the sfc /scannow command (replaces damaged/missing system files).

 

Please read the following:

 

Microsoft support policy for the use of registry cleaning utilities - http://support.microsoft.com/kb/2563254

 

Registry cleaner - Wikipedia, the free encyclopedia - http://en.wikipedia.org/wiki/Registry_cleaner

 

Registry Cleaner FAQ, PC Support - http://pcsupport.about.com/od/registry-cleaner/a/registry-cleaner-faq.htm

 

BC does not support the use of above described programs/products.

 

Louis



#7 JohnR0846

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Posted 23 July 2014 - 12:32 AM

Hello Louis;

 

PC tools part of the anti virus ZONE ALARM

other Utility programs removed

chkdsk /r run no errors

sfc /scannow run no error found.

john r



#8 hamluis

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Posted 23 July 2014 - 09:28 AM

PC Tools does not appear to be related to ZA, per These Links , see PC Tools .

 

Louis



#9 JohnR0846

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Posted 23 July 2014 - 10:53 PM

Correct:  PC tools is not part of ZA.

However, You want PC Tuneup removed which is part of ZONE ALARM.

have a look at this link:

http://www.zonealarm.com/security/en-us/zonealarm-extreme-security.htm

 

So what are you suggesting?



#10 hamluis

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Posted 24 July 2014 - 09:07 AM

My mistake...I was going by what you posted :).

 

Seems a trendy thing these days that some developers are adding optimizer packages to their producfs.

 

My suggestion...uninstall ZA from your system, since it was known to be problematical on some systems before it decided to bundle registry cleaner/optimizer software with its products.

 

You did read the links I provided regarding registry cleaners/optimizers, correct?

 

You can use the Windows Firewall in lieu of ZA for firewall protection...or some other reliable firewall of your own choice.

 

Louis






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