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disabled keyboard keys due to virus


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#1 dbltip

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Posted 17 July 2014 - 08:49 PM

The first problem I noticed was a windows 8.1 update that failed and was reverting to the previous version.  A few days later I went to turn on my toshiba satellite laptop and I got a screen that said the hard drive recovery process has been selected select yes or no.  I was able to select yes and get to the next screen for troubleshooting.  I didn't make a selection at the time because I wasn't sure what option to choose.  The next time I turned it on and tried to select yes to continue the hard drive recovery process, it would not allow me to continue to the next screen.  It was stuck on the select yes or no to continue with the HD recovery process.  After a couple of days I was able to get to the trouble shooting screen and selected the reset option.  The laptop was able to boot up normally but I noticed there were certain keyboards that would not respond.  Also when I would try to type my  log lin password to get access to use the laptop, there were keys that I would tap once and it would act as if I was holding down the key and show up repetitively.  So I had to change the log in password.  Now I'm able to get to the desktop screen and select tabs but there are still many keys that are not functioning.  

I am using OS WIN 8, on a Toshiba Satellite Laptop.



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#2 boopme

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Posted 18 July 2014 - 12:48 PM

Can you do a System Restore to a date before the first issue?

How to Do a System Restore in Windows 8 and 8.1
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#3 dbltip

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Posted 18 July 2014 - 08:12 PM

I attempted to perform a system restore but I have a screen that says "No restore points have been created on your computers system drive.  To create a resorte point open system protection"  When I click on the system protection link another window pops up saying " System Protection is available only in online operating system".  My only option is to click cancel after that.



#4 boopme

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Posted 18 July 2014 - 10:21 PM

Ok we need to start a new topic where you can get one on one direct help.

Repost your 1st post here Virus, Trojan, Spyware, and Malware Removal Logs


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#5 Orange Blossom

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Posted 20 July 2014 - 09:24 PM

Does this topic concern the same computer as this topic? http://www.bleepingcomputer.com/forums/t/541693/could-these-avast-reports-be-false-positives/

 

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#6 dbltip

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Posted 21 July 2014 - 10:18 PM

No, this issue was found on a different laptop.

#7 boopme

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Posted 23 July 2014 - 09:42 PM

You have a reply at that topic..

http://www.bleepingcomputer.com/forums/t/541693/could-these-avast-reports-be-false-positives/
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