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my internet keeps getting disabled


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6 replies to this topic

#1 singur

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Posted 17 July 2014 - 07:42 PM

okay so my internet keeps getting disabled everytime i start up my laptop or launch a game on steam etc.

i have to enable it by going into network cards and diagnose my card and then it gets enabled im going on vacation soon so i need awnsers fast



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#2 dicke

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Posted 17 July 2014 - 08:05 PM

Welcome,

Fast isn't always best.

Questions before answers.

What is your security program and have you run any scans with it? Have you run any scans with any of the available free scanners?

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#3 singur

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Posted 17 July 2014 - 08:07 PM

i have malware bytes



#4 dicke

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Posted 17 July 2014 - 08:08 PM

Paid or free? Have you run any scans?

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#5 singur

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Posted 17 July 2014 - 08:09 PM

free i think i cant remember 



#6 dicke

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Posted 17 July 2014 - 08:55 PM

Then what security program, with an active scanner do you have installed? The disconnection is often an indication of an infection trying to protect itself.

You might try running this AV to see if you have a clean system or we need to get you into another forum where you can get the trained help you will need at that point.

http://www.eset.com/us/online-scanner/

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#7 hamluis

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Posted 18 July 2014 - 06:43 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis






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