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HP 2000 Windows 8.1 Security Programs Can't Update


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#1 ChaosSiren

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Posted 17 July 2014 - 07:58 AM

Hello there,

 

I've been having an ongoing issue with my HP 2000 laptop that has Windows 8.1 for a couple of weeks. The laptop can only connect to AOL, google's search engine, and facebook. None of my security software or AV can update, and windows update doesn't seem to be working either. When I use the Windows Network Diagnostics to check the connectivity issues, they can't be resolved and the troubleshooter can't connect to www.microsoft.com. The exact message is "Your computer appears to be correctly configured, but the device or resource (www.microsoft.com) is not responding." I've reset the router and modem which hasn't had an impact, and my two PCs (One wireless, one ethernet) as well as my other laptop haven't been having issues like this.

 

I've been running scans with MBAM, IObit Malware Fighter, and Avira. Nothing is being detected, and I've tried scanning with a safe boot with the same results. Even changing the name of the programs to things like "iexplore.com" does nothing.

 

Here are the security programs and AV I have:

 

MBAM

IObit Malware Fighter

Avira

 

I've also used rkill.exe which found no processes to stop.

 

My browser is Mozilla Firefox. When I fail to connect to websites, the error message reads:

 

"Unable to connect: Firefox can't establish a connection to the server at (website here)"

 

I've followed the suggestions on the error page by checking my firewall, I'm not sure if I have a proxy or how to check it, and I've attempted to reload the web pages after some time to no avail.

 

To recap: None of my security or AV can update, and I can't access any websites except for Google (I can't follow search result links), AOL, and Facebook. I believe these things have something to do with one another, which is why I'm explaining them both. If you can help me in anyway, it would be deeply appreciated. I really want to avoid doing a system reset at this point.

 

Thank you for your time and your patience!



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#2 scotty_ncc1701

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Posted 17 July 2014 - 08:21 AM

IF YOUR ON WINDOWS 8.1, NOT WINDOWS 8.1U (SEE QUOTE), then that is why your Windows updates aren't working.  Unless you upgrade to Windows 8.1U, updates are blocked by M$.  This was the requirement (you must have WINDOWS 8.1U installed) was effective in 2014_06.  This would have left holes in Windows.

This is the first thing I suggest you check, and fix, if necessary.

 

PER MICROSOFT: "All future security and nonsecurity updates for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 require this update to be installed. We recommend that you install this update on your Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2-based computer in order to receive continued future updates".

 

Best of luck, and have a great day!

:bananas: :bounce:


Edited by scotty_ncc1701, 17 July 2014 - 08:24 AM.


#3 ChaosSiren

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Posted 18 July 2014 - 07:01 PM

Hey there Scotty, sorry it took me so long to respond. I was having a bit of trouble trying to make sure I had the updates installed, but they are in my update history. I'm a little disappointed; I was really hoping that would be it. :lmao:



#4 scotty_ncc1701

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Posted 19 July 2014 - 10:37 PM

Hey there Scotty, sorry it took me so long to respond. I was having a bit of trouble trying to make sure I had the updates installed, but they are in my update history. I'm a little disappointed; I was really hoping that would be it. :lmao:

 

At least for me, the easist way to see what is installed, is to use powershell.

1.  Go to the startscreen.
2.  Type (no quotes) "powershell".
3.  Click on Windows Powershell.
4.  Enter the command: Get-WmiObject -Class "win32_quickfixengineering"

You'll get something like this

Source   Description      HotFixID   InstalledBy  InstalledOn
------   -----------      --------   -----------  -----------
(masked) Update           KB2919355  (masked)     (masked)
(masked) Update           KB2919442  (masked)     (masked)
(masked) Security Update  KB2920189  (masked)     (masked)
(masked) Security Update  KB2926765  (masked)     (masked)
<snip> <snip> - cut here for brevity

Gave a great day!
:bananas: :bounce:



#5 ChaosSiren

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Posted 20 July 2014 - 12:00 PM

At least for me, the easist way to see what is installed, is to use powershell.

1.  Go to the startscreen.
2.  Type (no quotes) "powershell".
3.  Click on Windows Powershell.
4.  Enter the command: Get-WmiObject -Class "win32_quickfixengineering"

You'll get something like this

Source   Description      HotFixID   InstalledBy  InstalledOn
------   -----------      --------   -----------  -----------
(masked) Update           KB2919355  (masked)     (masked)
(masked) Update           KB2919442  (masked)     (masked)
(masked) Security Update  KB2920189  (masked)     (masked)
(masked) Security Update  KB2926765  (masked)     (masked)
<snip> <snip> - cut here for brevity

Gave a great day!
:bananas: :bounce:

 

 

Alright, using powershell I was able to find that all of those required updates are installed, but it seems my computer stopped all updates after July 10th, and I know all of my scanners/protection programs stopped updating before that, probably around June 25th if not a little before. Should I paste a copy of my powershell for you to look at?



#6 scotty_ncc1701

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Posted 20 July 2014 - 01:07 PM

If you have KB2919355 (plus a couple others) installed, in theory Windows 8.1U is installed.  It might be possible that the updates database is corrupted.  Try this first:

 

1.  Generate the list from powershell, and save it to a text file.

2.  Run File Explorer as Admin

3.  Navigate to: c:\windows\softwaredistribution

4.  Delete all files and folders under the above, but NOT c:\windows\softwaredistribution.  Note, you should only have a couple that don't delete.

5.  Clear your recycle bin (to get rid of the files from #3).

6.  Reboot your computer.

7.  Try the updates again.

 

If that doesn't help, then post the list generated in step #1.

 

Have a great day!

:bananas: :bounce:



#7 ChaosSiren

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Posted 21 July 2014 - 10:00 AM

Okay, so after following the steps listed and trying the updates again, this is the message I get:

 

"Update is already installed on this computer."

 

Another thing I noticed, when I deleted the files and folders under SystemDistribution, these could not be deleted:

 

DataStore

Download

EventCache.v2

Plugins

Reporting Events

 

The dialog box said that some of these were open or in use, and I didn't have a way to close them.

 

Here is the PowerShell list I generated:

 

Source        Description      HotFixID      InstalledBy          InstalledOn
------        -----------      --------      -----------          -----------
CORBEANPC     Update           KB2899189_... NT AUTHORITY\SYSTEM  4/8/2014 12:00:00 AM
CORBEANPC     Update           KB2843630     NT AUTHORITY\SYSTEM  4/8/2014 12:00:00 AM
CORBEANPC     Security Update  KB2862152     CorbeanPC\Adminis... 11/14/2013 12:00:00 A
CORBEANPC     Security Update  KB2868626     CorbeanPC\Adminis... 11/14/2013 12:00:00 A
CORBEANPC     Security Update  KB2876331     CorbeanPC\Adminis... 11/14/2013 12:00:00 A
CORBEANPC     Update           KB2883200     CorbeanPC\Adminis... 11/14/2013 12:00:00 A
CORBEANPC     Update           KB2884101     CorbeanPC\Adminis... 11/14/2013 12:00:00 A
CORBEANPC     Update           KB2884846     CorbeanPC\Adminis... 11/14/2013 12:00:00 A
CORBEANPC     Update           KB2887595     CorbeanPC\Adminis... 11/14/2013 12:00:00 A
CORBEANPC     Security Update  KB2888505     CorbeanPC\Adminis... 11/14/2013 12:00:00 A
CORBEANPC     Update           KB2891214     NT AUTHORITY\SYSTEM  4/8/2014 12:00:00 AM
CORBEANPC     Security Update  KB2893294     NT AUTHORITY\SYSTEM  4/8/2014 12:00:00 AM
CORBEANPC     Update           KB2894029     CorbeanPC\Adminis... 11/14/2013 12:00:00 A
CORBEANPC     Update           KB2894179     CorbeanPC\Adminis... 11/14/2013 12:00:00 A
CORBEANPC     Update           KB2898108     CorbeanPC\Adminis... 11/14/2013 12:00:00 A
CORBEANPC     Update           KB2898514     CorbeanPC\Adminis... 11/14/2013 12:00:00 A
CORBEANPC     Security Update  KB2898868     NT AUTHORITY\SYSTEM  4/8/2014 12:00:00 AM
CORBEANPC     Security Update  KB2900986     CorbeanPC\Adminis... 11/14/2013 12:00:00 A
CORBEANPC     Update           KB2901101     CorbeanPC\Adminis... 11/14/2013 12:00:00 A
CORBEANPC     Security Update  KB2901125     NT AUTHORITY\SYSTEM  4/8/2014 12:00:00 AM
CORBEANPC     Security Update  KB2901128     NT AUTHORITY\SYSTEM  4/8/2014 12:00:00 AM
CORBEANPC     Update           KB2902816     NT AUTHORITY\SYSTEM  4/8/2014 12:00:00 AM
CORBEANPC     Update           KB2902892     CorbeanPC\Adminis... 11/14/2013 12:00:00 A
CORBEANPC     Update           KB2903939     NT AUTHORITY\SYSTEM  4/8/2014 12:00:00 AM
CORBEANPC     Update           KB2906956     CorbeanPC\Adminis... 11/14/2013 12:00:00 A
CORBEANPC     Update           KB2908174     CorbeanPC\Adminis... 11/14/2013 12:00:00 A
CORBEANPC     Update           KB2911106     NT AUTHORITY\SYSTEM  4/8/2014 12:00:00 AM
CORBEANPC     Security Update  KB2912390     NT AUTHORITY\SYSTEM  4/8/2014 12:00:00 AM
CORBEANPC     Update           KB2913152     NT AUTHORITY\SYSTEM  4/8/2014 12:00:00 AM
CORBEANPC     Security Update  KB2916036     NT AUTHORITY\SYSTEM  4/8/2014 12:00:00 AM
CORBEANPC     Update           KB2919355     NT AUTHORITY\SYSTEM  4/27/2014 12:00:00 AM
CORBEANPC     Update           KB2919394     NT AUTHORITY\SYSTEM  4/8/2014 12:00:00 AM
CORBEANPC     Update           KB2919442     NT AUTHORITY\SYSTEM  4/8/2014 12:00:00 AM
CORBEANPC     Security Update  KB2920189     CORBEANPC\Kip        5/14/2014 12:00:00 AM
CORBEANPC     Update           KB2923528     NT AUTHORITY\SYSTEM  4/8/2014 12:00:00 AM
CORBEANPC     Update           KB2923768     NT AUTHORITY\SYSTEM  4/8/2014 12:00:00 AM
CORBEANPC     Update           KB2928680     NT AUTHORITY\SYSTEM  4/8/2014 12:00:00 AM
CORBEANPC     Security Update  KB2931358     CORBEANPC\Kip        5/14/2014 12:00:00 AM
CORBEANPC     Security Update  KB2931366     CORBEANPC\Kip        5/14/2014 12:00:00 AM
CORBEANPC     Update           KB2939153     CORBEANPC\Kip        5/14/2014 12:00:00 AM
CORBEANPC     Security Update  KB2939576     NT AUTHORITY\SYSTEM  6/15/2014 12:00:00 AM
CORBEANPC     Update           KB2950153     CORBEANPC\Kip        5/14/2014 12:00:00 AM
CORBEANPC     Security Update  KB2953522     CORBEANPC\Kip        5/14/2014 12:00:00 AM
CORBEANPC     Update           KB2954879     CORBEANPC\Kip        5/14/2014 12:00:00 AM
CORBEANPC     Update           KB2955164     CORBEANPC\Kip        5/14/2014 12:00:00 AM
CORBEANPC     Update           KB2956575     CORBEANPC\Kip        5/14/2014 12:00:00 AM
CORBEANPC     Update           KB2957151     CORBEANPC\Kip        5/14/2014 12:00:00 AM
CORBEANPC     Security Update  KB2957189     NT AUTHORITY\SYSTEM  6/15/2014 12:00:00 AM
CORBEANPC     Update           KB2957390     NT AUTHORITY\SYSTEM  4/27/2014 12:00:00 AM
CORBEANPC     Security Update  KB2957689     NT AUTHORITY\SYSTEM  6/15/2014 12:00:00 AM
CORBEANPC     Update           KB2958262     CORBEANPC\Kip        5/14/2014 12:00:00 AM
CORBEANPC     Hotfix           KB2959626     NT AUTHORITY\SYSTEM  7/10/2014 12:00:00 AM
CORBEANPC     Update           KB2959977     NT AUTHORITY\SYSTEM  6/20/2014 12:00:00 AM
CORBEANPC     Update           KB2962140     NT AUTHORITY\SYSTEM  5/6/2014 12:00:00 AM
CORBEANPC     Update           KB2962409     CORBEANPC\Kip        6/15/2014 12:00:00 AM
CORBEANPC     Security Update  KB2964718     NT AUTHORITY\SYSTEM  6/15/2014 12:00:00 AM
CORBEANPC     Security Update  KB2964736     NT AUTHORITY\SYSTEM  6/15/2014 12:00:00 AM
CORBEANPC     Update           KB2965065     CORBEANPC\Kip        5/14/2014 12:00:00 AM
CORBEANPC     Update           KB2965142     NT AUTHORITY\SYSTEM  6/15/2014 12:00:00 AM
CORBEANPC     Update           KB2965500     NT AUTHORITY\SYSTEM  6/15/2014 12:00:00 AM
CORBEANPC     Update           KB2965699     NT AUTHORITY\SYSTEM  6/15/2014 12:00:00 AM
CORBEANPC     Security Update  KB2965788     NT AUTHORITY\SYSTEM  6/15/2014 12:00:00 AM
CORBEANPC     Update           KB2966072     CORBEANPC\Kip        6/15/2014 12:00:00 AM
CORBEANPC     Update           KB2966804     NT AUTHORITY\SYSTEM  6/15/2014 12:00:00 AM
CORBEANPC     Update           KB2969339     CORBEANPC\Kip        6/11/2014 12:00:00 AM
CORBEANPC     Update           KB2969817     NT AUTHORITY\SYSTEM  6/15/2014 12:00:00 AM
CORBEANPC     Update           KB2971203     NT AUTHORITY\SYSTEM  7/10/2014 12:00:00 AM
CORBEANPC     Update           KB2974008     NT AUTHORITY\SYSTEM  7/10/2014 12:00:00 AM



#8 scotty_ncc1701

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Posted 21 July 2014 - 02:33 PM

Go get some coffee! :grinner:

1.  The list you provided of things that didn't delete is just fine.  They would have been in use by Windows, so they couldn't be deleted.

2.  A few days ago, I did a full rebuild (note 1) on my Windows 8.1 computer, which included installing Windows 8.1U (note 2).  The number of updates on mine, is completely different than your's.

3.  However, this may not be a completely fair comparison.

3.1.  The reason is, I think that most likely, you had Windows 8.0, then upgraded to Windows 8.1, then tried to go to Windows 8.1U, and that is why there's a discrepancy, IN PART.

3.2.  When I was running updates for Windows 8 (not 8.1), there were quite a few problem updates.
3.2.1.  KB2742616
3.2.2.  KB2756872
3.2.3.  KB2769165
3.2.4.  KB2769166
3.2.5.  KB2770917
3.2.6.  KB2772501
3.2.7.  KB2779768
3.2.8.  KB2785094
3.2.9.  KB2822241
3.2.10.  KB2836988
3.2.11.  KB2845533
3.2.12.  KB2855336
3.2.13.  KB2856373
3.2.14.  KB2859541
3.2.15.  KB2862768
3.2.16.  KB2869628
3.2.17.  KB2871389
3.2.18.  KB2871690
3.2.19.  KB2871777
3.2.20.  KB2876415
3.2.21.  KB2883201
3.2.22.  KB2889784
3.2.23.  KB2899190
3.2.23.  KB2903938

3.3.  I searched for three of the above, and they weren't there (in your list), so presumably you may have had issues also, if my comment in 3.1 is accurate.

4.  At this point, I'm scratching my head.  What we've done so far has worked for other people I've helped.

5.  When I got my new computer on 2013_07_31, because of the cost, I got the same computer you have, an HP2000.  So I know you should have a restore partition.

6.  At this point, unless someone else has an idea, my suggestion would be to reset your computer back to factory specs, and reinstall everything (note 3).  If you decide to do that, then (note 4):

6.1.  Download an imaging program, and IMAGE YOUR "C" PARTITION to an external drive.
6.2.  Backup all your critical files, bookmarks, etc, to an external drive.
6.3.  Get a list of all your installed programs, so you can download them again.
6.4.  Perform a system recovery.
6.5.  Download and install Windows 8.1.
6.6.  Install Windows 8.1U.
6.7.  Run your updates.
6.8.  Install your programs, restore your files, configure as desired.

7.  Now, here is what I did when I got my computer.

7.1.  Installed everything, and ran it with the image from HP.
7.1.1.  This included several recoveries to get my configuration the way I wanted, and getting to know the basics of Win8.

7.2.  About a month after getting the computer:
7.2.1.  Ordered restore DVDs from HP.
7.2.2.  Created restore DVDs from the restore partition.
7.2.3.  Purchased a copy of Windows 8.1, boxed.
7.2.4.  Nuked and paved my hard drive (this deleted the restore partition).
7.2.5.  Created 3 partitions.
7.2.6.  Installed Windows 8.1.
7.2.7.  Installed and configured my system.

7.3.  When Windows 8.1U came out:
7.3.1.  Using my presitine images, reset my computer back to just after Windows 8.1 was installed.
7.3.2.  Followed my steps, including new, presitine images, up to where I installed new updates.
7.3.3.  Tried to install Windows 8.1U.
7.3.4.  Had issues.
7.3.5.  Figured out how to manually install it.  None of the research had the complete answer, I had to extrapolate the procedures.
7.3.4.  Finished my updates, installing, etc.

Now, ALTHOUGH I CAN'T PROVE IT, BEYOND THE SHADOW OF A DOUBT, I'm of the opinion that PART of the problems people have, overall is utilizing the image and the "cr*pware" that the PC manufacturer puts on the system.  While learning about Windows 8, for about the first week (still using my old PC in parallel, although very limited), I recovered the computer a few times.  Each time I restored the PC with the full image, I kept having issues.  I then reset the computer with the barebone version (none of the HP apps, etc), things got a lot better but not perfect.

Then, when I got the boxed copy of Windows 8.1, I did the nuke and pave, all the issues disappeared, what I had been seeing up to that point.  Since then, it's been occasional, minor annoyances (using like me having to make a registry tweak).

NOTES:

1.  Oh my... looks like another rebuild, because I'm changing from Paragon to Macrium.  As I've said before, I want prestine images.  Not going to happen, for now.  The compression isn't as good as Paragon.

2.  I do this at LEAST ONCE per year.

3.  Actually, if you could afford it (as well as all others), my recommendation is to purchase recovery CD/DVDs from the manufacturer, and buy a boxed copy of Windows 8.1, and do a nuke and pave.  But of course, that is up to the person.  The only thing I recommend, is if you decide to go with the recovery partition, do just the "barebones" recovery (don't remember what it's called).

4.  If you decide to do this, let me know.  I have the detailed instructions already written down on how to MANUALLY install windows 8.1U, and I'll make the instructions available.
 

Have a great day!

:bananas: :bounce:


Edited by scotty_ncc1701, 21 July 2014 - 10:09 PM.





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