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HP Officejet 4500 All-in-One Wireless Printer Problem

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#1 cireerah


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Posted 16 July 2014 - 03:10 PM

On my HP Officejet 4500 Wireless Printer, the scanner doesn't work. Whenever I try to scan a document using the ADF or the flatbed I get an HP error message that says installation isn't complete. I've tried updating the driver by downloading and  installing the HP scan and diagnostic tool. It downloads and installs but once it reaches the end of the installation I get a "installation failed" message.


"HP Solution Center cannot run because your device installation did not complete.Please plug in the usb plug or rerun the set-up from the installation cd for a network installation. The device is connceted by for some reason the scan function isn't properly working."


The fax, copy and print functions are working. I'm using Windows 7 Home Premium, AMD processor FX™ 4130 Quad Core Processor 4 GB, 64-bit. Printer is HP G510g-m. I need someone to guide me through this loop to complete the installation and updating of the printer driver.


Thanks in advance,












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#2 TsVk!


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Posted 17 July 2014 - 01:00 AM

You could try Vuescan, it's pretty good software and will run just about any scanner. :thumbup2:

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