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"Windows cannot find 'C:\program files (x86)\......" Error


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#1 M.King

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Posted 16 July 2014 - 11:52 AM

I am running Windows 7 Home Premium (64 bit) with AVG Free and Malwarebytes installed.

 

In the last few days I have been receiving the error "Windows cannot find 'C:\program files (x86)\......" when trying to run Malwarebytes. I also see the error when trying to activate "resident shield" on AVG, trying to access system protection & trying to access system restore.

 

I have attempted to run Chameleon for Malwarebytes but for all 12 buttons all it does is show a window with "Please Wait.." and when that disappears the Chameleon# button switches to a tick and tested (this happens for all 12 Chameleon # buttons).

 

I have tried uninstalling Malwarebytes and re-installing but for both stages I get the same error message as stated above.

 

I have tried installing SUPERantispyware but when I attempt to run the installer file I get the same error message.

 

I have tried renaming the .exe file for Malwarebytes to things like "explorer" and "winlogon" and I have tried changing the file extension from .exe to .com as advised in the Malwarebytes error resolution instructions but neither change allowed me to run the software.

 

I have tried installing both malwarebytes and SUPERantispyware on a flash drive on a separate PC then running them on the PC with the error from the flash drive. In the case of Malwarebytes the same error is returned when trying to open the software, in the case of SUPERantispyware the programme will run from the flash drive but crashes halfway through the scan having only identified tracking cookies.

 

I have tried running both antispyware programmes from the flash drive in safe mode which has not returned any better results.

 

What do you advise as the next steps to resolve the "Windows cannot find 'C:\program files (x86)\......" Error 

 

Thanks



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#2 InadequateInfirmity

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Posted 17 July 2014 - 07:45 AM

Sounds like profile corruption, Create a new admin user and try and install from there.

 

 

  1. Hit the start button then type USER
  2. Then click on the user accounts icon
  3. Then go to manage another account.
  4. Then Create a new account.
  5. Type the name of the new account
  6. Make sure to make it an admin account!!


#3 InadequateInfirmity

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Posted 17 July 2014 - 07:48 AM

Once you have created a new admin account uninstall AVG from the machine and replace it with  360 Total Security 

 

 

 

Then run these programs for me, from the new account.

 

Please download Junkware Removal Tool and save it on your desktop.

 


  • Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Please attach the JRT log.


Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

Please download MINITOOLBOX and run it.



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#4 M.King

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Posted 17 July 2014 - 01:24 PM

 

Sounds like profile corruption, Create a new admin user and try and install from there.

 

 

  1. Hit the start button then type USER
  2. Then click on the user accounts icon
  3. Then go to manage another account.
  4. Then Create a new account.
  5. Type the name of the new account
  6. Make sure to make it an admin account!!

 

When I click manage a new account the busy icon shows for a second or two and then nothing else happens.



#5 InadequateInfirmity

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Posted 17 July 2014 - 01:45 PM

Lets try from safe mode with command prompt to create a new user.  

How to start Windows in Safe Mode or Safe Mode with ...

 

In safe mode with command prompt.....Type the following commands,  hitting enter after each.

 


net user test /add
net localgroup administrators test /add
shutdown -r

 

After the machine reboots then see if you have a new user named test.

 

Note:!! Spacing is important, these command must be typed exactly!



#6 M.King

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Posted 17 July 2014 - 02:24 PM

for both commands I got a "command completed successfully" line on hitting enter, however after rebooting there was only my original account visible on the log in screen.



#7 InadequateInfirmity

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Posted 17 July 2014 - 02:34 PM

Try and copy the commands into an elevated command prompt from your account. 

 

Also can you attempt to run the tools I suggested from your account as well.

 

 
How to start an Elevated Command Prompt in Windows 7 ...


#8 M.King

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Posted 17 July 2014 - 02:40 PM

When I try and run an elevated command prompt i get the same "windows cannot find....." error. Same for trying to uninstall AVG or install any of the tools you recommended.



#9 InadequateInfirmity

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Posted 17 July 2014 - 02:46 PM

Can you hit the start button then computer then local disk C: is there a program files (x86) there?



#10 InadequateInfirmity

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Posted 17 July 2014 - 02:48 PM

Also do you have your windows disk?

 

If not what version of windows are you running.

 

Mine is Microsoft Windows 7 Home Premium  Service Pack 1 (X64)



#11 M.King

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Posted 17 July 2014 - 02:51 PM

Yup, even when I try to run programmes such as Malwarebytes directly from their folder in (x86) it gives the same error. Programmes such as Steam, word, skype, itunes and VLC all run fine however.



#12 M.King

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Posted 17 July 2014 - 02:54 PM

Don't have a windows disk but I do have a recovery disk and a repair disk.

 

Running Windows 7 Home Premium Service Pack 1 (X64)


Edited by M.King, 17 July 2014 - 02:58 PM.


#13 InadequateInfirmity

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Posted 17 July 2014 - 03:04 PM

For now lets try this. 

 

Remove AVG from your machine if you are able.

 

If you are not able then use the uninstaller tool found here.

http://www.avg.com/us-en/utilities

 

Reboot after avg is removed.

 

Download CAT Crisis Aversion Tool. 

Run it with the boxes ticked in the picture below.

 

Xf8NJch.png

 

 

 

Then press the Apply Checked Fixes Button,

Allow completion reboot the machine after then test your issue.

 

This program does not need to install so it should run.



#14 M.King

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Posted 17 July 2014 - 03:09 PM

When I try to run the AVG uninstaller I get the same issue.



#15 M.King

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Posted 17 July 2014 - 03:25 PM

with the exception that the error message is windows cannot find c:\user....






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