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Firewall will not turn on.

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#1 oldlordskull


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Posted 15 July 2014 - 08:50 PM



As it stands, I cannot turn on my firewall...whether it is the Windows one or Norton.  Neither will engage.


To go along with this problem, mine is the only computer in our home (newest computer at that) whose speed on the Internet has dropped dramatically.  Whereas my computer and every other device in the house connected to the Internet enjoys upward of 50Mbps downstream and 11Mbps upstream, my computer suddenly slowed to a crawl a few weeks back.


My ISP is Comcast.  I have talked to their tech support and even had a technician out to my home to check our connection and swap out our router, all to no avail.  I have connected both wireless and hard connection, with no appreciable difference.


I can't shake the feeling that my firewall not engaging and my slow Internet speed are somehow the result of an infection on my computer that I have been unable to detect or remove.


I have gone through all of the basics...clearing cache and temporary files, removing any browser add-ons and extensions, running chkdsk, virus scans, Malwarebytes Anti-malware scans, Spybot Search and Destroy...but nothing has worked to allow me to restore the functionality of my Windows firewall, or the Norton firewall.


I am running Windows 7.


Any help you can offer would be greatly appreciated!


Thank you for your time and consideration.



Edited by oldlordskull, 15 July 2014 - 09:07 PM.

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#2 InadequateInfirmity


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Posted 17 July 2014 - 07:14 AM

Please download Junkware Removal Tool and save it on your desktop.


  • Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Please attach the JRT log.

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

Please download MINITOOLBOX and run it.

Checkmark following boxes:

Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)

Click Go and post the result.     


Please remove norton from your machine.


Then run the Norton removal tool.




Also after this please scan your machine with ESET.


  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the eset online scanner button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer.
      Save it to your Desktop.
    • Double click on the icon to download the ESET Smart Installer. icon on your Desktop.
  • Check "YES, I
  • accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under Scan Settings, check "Scan Archives" and Remove Found Threats
  • Click Advanced settingsand select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESET Scan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button



Now replace Norton with 360 total security, run a full scan and clean any remove any infected files.





Follow this guide.


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