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If you can help me solve this internet issue, you are legendary.


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#1 Thotiate

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Posted 15 July 2014 - 03:17 PM

This is a weird one and difficult to explain. I have spent roughly 3 days trying to find a fix for this but it seems that nobody has experienced the same problem as me in quite the same way. 

 

I have just purchased a new machine. Built in wireless (802.11n Wireless LAN Card + Realtek PCIe Family Controller) with two aerial things at the back.

 

The internet is completely sporadic after five minutes of being on. If I re-boot the machine for those first 5 mins it works perfectly but then just goes weird. I can load some webpages instantly, others just can't connect at all, they time out... - but if I am streaming in another tab the video is never interrupted and continues to download at reasonable speed despite the connection problems on the other page? What? 

 

I am at a loss now. I rang my ISP Tech Support but the guy on the phone exhausted all avenues of investigation, most of which I had tried myself before-hand anyway, before giving up and telling me that he had no idea whatsoever.

 

I'm really gutted because I just blew £400 and I can't send it back unless there is a 'fault' - and there does not appear to be any problems at all with my machine - the connectivity is stable and fine, I just can't load webpages unless the browser wants to at that particular moment.

 

Any suggestions or thoughts would be massively appreciated. I NEED to get this sorted.  



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#2 JohnC_21

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Posted 15 July 2014 - 03:27 PM

Hello and Welcome,

 

Go to Device Manager and Right Click your Wireless Adapter. Select Properties and under the Details tab, select Hardware ID's in the drop down list. Copy and Paste the first line into your next post.



#3 Thotiate

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Posted 15 July 2014 - 03:31 PM

Hardware ID's for 802.11n Wireless LAN Card
PCI\VEN_1814&DEV_5392&SUBSYS_53921814&REV_00
PCI\VEN_1814&DEV_5392&SUBSYS_53921814
PCI\VEN_1814&DEV_5392&CC_028000
PCI\VEN_1814&DEV_5392&CC_0280
 
Hardware ID's for Realtek PCIe Family Controller
PCI\VEN_10EC&DEV_8168&SUBSYS_E0001458&REV_06
PCI\VEN_10EC&DEV_8168&SUBSYS_E0001458
PCI\VEN_10EC&DEV_8168&CC_020000
PCI\VEN_10EC&DEV_8168&CC_0200
 
I gave both as both of these are listed under Network Adaptors. 
 


#4 JohnC_21

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Posted 15 July 2014 - 03:34 PM

You connect via the WIreless adapter, correct?



#5 Thotiate

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Posted 15 July 2014 - 03:36 PM

I think so? Under Network Adaptors in the device manager are listed 802.11n Wireless LAN Card + Realtek PCIe Family Controller. I assume I connect via the LAN card?  



#6 JohnC_21

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Posted 15 July 2014 - 03:50 PM

Are you using a Ethernet cable to connect? If you are hard wired to the router or modem then you are using the LAN card. If not then you are using the wireless. I have to verify the drive for the wireless as it uses a Ralink chipset and I need to make sure the driver is correct for your vendor and device ID.

 

Edit: Is the OS Windows 8 or 8.1?


Edited by JohnC_21, 15 July 2014 - 03:51 PM.


#7 Thotiate

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Posted 15 July 2014 - 03:51 PM

I see. My apologies. I am not using an ethernet cable, I have a wireless connection to the router. 



#8 JohnC_21

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Posted 15 July 2014 - 04:01 PM

Is the OS WIndows 8 or 8.1?

 

I will not be able to do anything until I can confirm if the driver has your Vendor and Device ID in the inf file and the only file I have found is exe which I cannot extract. I do not want you to install it as it may make things worse. In the mean time there is something you can do but I can't promise if it will help.

 

At the search box type CMD > Right Click > Run as administrator and type the following. Press Enter after each command.

netsh winsock reset catalog
netsh int ip reset

Reboot the computer and see how your internet is. If it still is sporadic, then I will  continue to see if I can find the correct updated driver.

 

Edit: Before you do this, I would create a Restore Point.


Edited by JohnC_21, 15 July 2014 - 04:02 PM.


#9 Thotiate

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Posted 15 July 2014 - 04:02 PM

I will attempt this now and let you know. Thanks mate. 

 

The OS is Windows 8.1. 



#10 JohnC_21

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Posted 15 July 2014 - 04:10 PM

Okay, 8.1 may present a problem. Drivers are hard to find for this OS. I found something for 8 but nothing yet for 8.1

 

Edit: I should have asked this before. What is the make and model of your computer? 


Edited by JohnC_21, 15 July 2014 - 04:14 PM.


#11 Thotiate

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Posted 15 July 2014 - 04:16 PM

When I try to update the drivers for my Network thing it tells me that it's correctly updated anyway. I don't know whether that's gospel or not but thought I'd mention. 

 

It seems to be functioning a little better since I did what you asked, but then again, it tends to run just fine immedietly after re-booting. If it's still fine in 20 mins then...well, it's something new. 

 

I'll keep you updated. Thank you for your help!

 

EDIT: 

 

Spoke too soon. Back to being bleep again. 

 

Oops! Google Chrome could not connect to www.theguardian.com

Despite me streaming BBC news, live & flawlessly, in the tab next to it. 


Edited by Thotiate, 15 July 2014 - 04:20 PM.


#12 JohnC_21

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Posted 15 July 2014 - 04:29 PM

Okay, see if changing you DNS server to OpenDNS will help.

 

See this guide. Change it in your computer first and if that works you can change the DNS server addresses in your router.

 

Reboot and see if it helps.

 

Edit: Remember to flush the DNS as shown in the guide.


Edited by JohnC_21, 15 July 2014 - 04:31 PM.


#13 Thotiate

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Posted 15 July 2014 - 04:35 PM

Make is Zoostorm. I'm not sure what model it is, I can only link you to where I got it: Oops! Google Chrome could not connect to www.very.co.uk 

 

Guess I can't. Nevermind. I can post the specs? 

 

Intel® Core i5-4460 CPU @ 3.20GHz   3.20 GHZ

8GB RAM

64-bit OS, x64 processor



#14 JohnC_21

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Posted 15 July 2014 - 04:37 PM

So I take it this is a desktop. Try changing the DNS servers to OpenDNS as I posted.

 

Maybe this?

 

0000905_210.jpeg


Edited by JohnC_21, 15 July 2014 - 04:39 PM.


#15 Thotiate

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Posted 15 July 2014 - 04:43 PM

So I take it this is a desktop. Try changing the DNS servers to OpenDNS as I posted.

 

Maybe this?

 

0000905_210.jpeg

 

 

Nearly. Only has 1 port thing and power button is on top. Just tried the DNS thing on the machine, no idea how to change it in the router but I can probably work it out unless it's super complicated,. 






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