Hello dear friends this is my first post in the site and i hope i will stay for long in your company
Recently i had a problem with my laptop hpG62
Generally the computer the last month gave me many blue screens and after them the laptop was restarting on its own.I have to mention that my laptop fell from about 1 meter before these problems appear.
Most recently there was a bad moment with my job and i hit the laptop(the aim was to hit the office lol ) on the right side next to the mouse pad downside the navigation buttons.....then a blue screen appeared and the computer restarted and could not load the windows.....in the beginning it took around 10-15 minutes and it loaded them but the computer was soooooo slow...everything was slow....the same happened with the safe mode..........Now it is impossible to go further than the welcome...it doesnt work......the repair setup can not help and there is no restore to a previous date option.....Now the signature problem is like that: Signature Problem:
Name of the problem:StartupRepairOffline
Signature Problem01: 6.1.7600.16385
Signature Problem02: 6.1.7600.16385
Signature Problem03: unknown
Signature Problem04: 21199624
Signature Problem05: Autofailover
Signature Problem06: 13
Signature Problem07: NobootFailure
Maybe the solution is easy but i dont know it because i am a little bit amateur with the computers......but i really dont want to lose my files inside the laptop because they are really important for my job........
Thank you very much in advance