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Malwarebytes will not run


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4 replies to this topic

#1 kkrieger36

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Posted 15 July 2014 - 12:01 PM

I'm trying to help my friend with his comuter. I tried running Malwarebytes but received a message, " malwarebytes anti-malware has stopped working", I have also noticed that search engin is somethnig called v9 and I need to remove that.  Any help is greatly appreciated! Thanks, Ken


Edited by kkrieger36, 15 July 2014 - 12:02 PM.


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#2 wpgwpg

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Posted 15 July 2014 - 12:22 PM

 If you think Malwarebytes is somehow corrupted, you could try uninstalling/reinstalling it.  If it's not corrupted, you could try running it in Safe Mode.  It's easy to change the search engine, but the procedure differs between browsers.  In Firefox you click the little down pointing arrow where you do the search.  In IE11 hold down ALT and press T, then click Manage add-ons.  Click the Search Providers, and select the one you want.

  If you need more tools to use for checking, you can 

 
Download and run AdwCleaner from here:  http://www.bleepingcomputer.com/download/adwcleaner/ , then 
 
Download Junkware Removal Tool and run it.
 
Download TDSSKiller and run it.
 
  Scroll to the bottom of the page and click the box to accept the EULA and click the START button. Then click the Enable detection of potentailly unwanted applications button and click Start. 
 Click YES to any popups you get.  This will download the virus signature database then scan your system.  That will take a good while to run - on my laptop it took about 2 hours, but you can do other things while it runs.
  When it finishes scanning, click List Threats. Then click Copy to clipboard and paste it into your next post here.
 
Good luck.

Edited by wpgwpg, 15 July 2014 - 12:24 PM.

Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 kkrieger36

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Posted 15 July 2014 - 06:43 PM

Thank you!

 I followed instructions.  I am still unable to run Malwarebytes even in safe mode. for some reason i am now unable to connect to the wireless network and am having to use an ethernet cable. Here are the reults from the ESET Scan:

C:\Users\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\WWJZ1TF7\Solid-SavingsSli[1].exe    Win32/Packed.ScrambleWrapper.C potentially unwanted application    
C:\Users\User\AppData\Local\Temp\DefaultTabSetup.exe    a variant of Win32/Toolbar.DefaultTab.B potentially unwanted application    
C:\Users\User\AppData\Local\Temp\file_to_run55115.exe    Win32/Conduit.SearchProtect.M potentially unwanted application    
C:\Users\User\AppData\Local\Temp\file_to_run55358.exe    Win32/Conduit.SearchProtect.M potentially unwanted application    
C:\Users\User\AppData\Local\Temp\hsbing_717_active.exe    a variant of Win32/Toolbar.Perion.A potentially unwanted application    
C:\Users\User\AppData\Local\Temp\mgsqlite3.dll    Win32/SweetIM.K potentially unwanted application    
C:\Users\User\AppData\Local\Temp\nsaAB9F.exe    Win32/Conduit.SearchProtect.R potentially unwanted application    
C:\Users\User\AppData\Local\Temp\nsaB4C4.exe    Win32/Conduit.SearchProtect.R potentially unwanted application    
C:\Users\User\AppData\Local\Temp\nse4B15.tmp    a variant of Win32/ClientConnect.A potentially unwanted application    
C:\Users\User\AppData\Local\Temp\nse4C19.exe    Win32/Conduit.SearchProtect.R potentially unwanted application    
C:\Users\User\AppData\Local\Temp\nsf2D90.exe    Win32/Conduit.SearchProtect.R potentially unwanted application    
C:\Users\User\AppData\Local\Temp\nsf70A0.tmp    a variant of Win32/ClientConnect.A potentially unwanted application    
C:\Users\User\AppData\Local\Temp\nsfA3D1.exe    Win32/Conduit.SearchProtect.R potentially unwanted application    
C:\Users\User\AppData\Local\Temp\nsjA362.exe    Win32/Conduit.SearchProtect.R potentially unwanted application    
C:\Users\User\AppData\Local\Temp\nsk2ED6.exe    Win32/Conduit.SearchProtect.R potentially unwanted application    
C:\Users\User\AppData\Local\Temp\nso5000.exe    Win32/Conduit.SearchProtect.R potentially unwanted application    
C:\Users\User\AppData\Local\Temp\nsp8395.exe    Win32/Conduit.SearchProtect.R potentially unwanted application    
C:\Users\User\AppData\Local\Temp\nspEF41.exe    Win32/Conduit.SearchProtect.R potentially unwanted application    
C:\Users\User\AppData\Local\Temp\nsu3359.exe    Win32/Conduit.SearchProtect.R potentially unwanted application    
C:\Users\User\AppData\Local\Temp\nsu379E.exe    Win32/Conduit.SearchProtect.R potentially unwanted application    
C:\Users\User\AppData\Local\Temp\nsu47E4.exe    Win32/Conduit.SearchProtect.R potentially unwanted application    
C:\Users\User\AppData\Local\Temp\nsu9F0E.exe    Win32/Conduit.SearchProtect.R potentially unwanted application    
C:\Users\User\AppData\Local\Temp\nsuA74A.exe    Win32/Conduit.SearchProtect.R potentially unwanted application    
C:\Users\User\AppData\Local\Temp\nsuF3A5.exe    Win32/Conduit.SearchProtect.R potentially unwanted application    
C:\Users\User\AppData\Local\Temp\nsuF886.exe    Win32/Conduit.SearchProtect.R potentially unwanted application    
C:\Users\User\AppData\Local\Temp\nsv264F.exe    Win32/Conduit.SearchProtect.R potentially unwanted application    
C:\Users\User\AppData\Local\Temp\nsv3899.exe    Win32/Conduit.SearchProtect.R potentially unwanted application    
C:\Users\User\AppData\Local\Temp\nsx36AD.exe    Win32/Conduit.SearchProtect.R potentially unwanted application    
C:\Users\User\AppData\Local\Temp\optprosetup.exe    multiple threats    
C:\Users\User\AppData\Local\Temp\Shortcut_sweetimsetup_20130620.exe    probably a variant of Win32/SweetIM.C potentially unwanted application    
C:\Users\User\AppData\Local\Temp\speedmax_2492.exe    a variant of Win32/SpeedingUpMyPC application    
C:\Users\User\AppData\Local\Temp\tbMix0.dll    a variant of Win32/Toolbar.Conduit.X potentially unwanted application    
C:\Users\User\AppData\Local\Temp\updater_133587.exe    a variant of Win32/Conduit.SearchProtect.O potentially unwanted application    
C:\Users\User\AppData\Local\Temp\WSSetup.exe    Win32/SweetIM.E potentially unwanted application    
C:\Users\User\AppData\Local\Temp\B4E9tmp\optimizerpro.exe    a variant of Win32/AdWare.SpeedingUpMyPC.N application    
C:\Users\User\AppData\Local\Temp\B4F9tmp\setup.exe    Win32/Packed.ScrambleWrapper.M potentially unwanted application    
C:\Users\User\AppData\Local\Temp\B4FAtmp\vopackage.exe    Win32/VOPackage.J potentially unwanted application    
C:\Users\User\AppData\Local\Temp\B4FBtmp\cloud_backup_setup.exe    Win32/MyPCBackup.A potentially unwanted application    
C:\Users\User\AppData\Local\Temp\B4FCtmp\lly_v9.exe    a variant of Win32/ELEX.AL potentially unwanted application    
C:\Users\User\AppData\Local\Temp\B4FDtmp\freesofttoday.exe    multiple threats    
C:\Users\User\AppData\Local\Temp\ibtmpe0c3674\component_342    a variant of Win32/Toolbar.Besttoolbars.H potentially unwanted application    
C:\Users\User\AppData\Local\Temp\ibtmpe0c3674\component_600    Win32/FileScout.A potentially unwanted application    
C:\Users\User\AppData\Local\Temp\ibtmpe0c3674\component_613    a variant of Win32/Toolbar.Besttoolbars.H potentially unwanted application    
C:\Users\User\AppData\Local\Temp\ibtmpe0c3674\component_636    Win32/Toolbar.Conduit.S potentially unwanted application    
C:\Users\User\AppData\Local\Temp\nsj9CA\SpSetup.exe    a variant of Win32/ClientConnect.A potentially unwanted application    
C:\Users\User\AppData\Local\Temp\~nsu.tmp\Au_.exe    a variant of Win32/AdWare.Sendori.A application    
C:\Users\User\AppData\Local\Updater26278\Updater26278.exe    a variant of Win32/Toolbar.CrossRider.C potentially unwanted application    
C:\Users\User\AppData\Roaming\Mozilla\Firefox\Profiles\s0dtczc0.default-1372127702228\extensions\{f65bb0d8-79ff-47f0-ab2a-a07d706a6dd7}\dtUser.exe    a variant of Win32/Toolbar.Visicom.C potentially unwanted application    
C:\Users\User\Desktop\VDownloaderInstallerIC_3_9_1693.exe    a variant of Win32/InstallCore.IO potentially unwanted application    
C:\Users\User\Downloads\browserupdate-setup.exe    Win32/DownloadAdmin.G potentially unwanted application    
C:\Users\User\Downloads\BrowserUpdater.exe    Win32/Tivmonk.B trojan    
C:\Windows\Temp\file_to_run551162.exe    Win32/Conduit.SearchProtect.M potentially unwanted application    
C:\Windows\Temp\INJ001\ExtensionUpdate.exe    a variant of Win32/Toolbar.Perion.A potentially unwanted application    
C:\Windows\Temp\INJ002\ExtensionUpdate.exe    a variant of Win32/Toolbar.Perion.A potentially unwanted application    
C:\Windows\Temp\Temporary Internet Files\Content.IE5\0IKDA4TF\update[1]    a variant of Win32/Toolbar.Perion.A potentially unwanted application    
C:\Windows\Temp\Temporary Internet Files\Content.IE5\0IKDA4TF\update[2]    a variant of Win32/Toolbar.Perion.A potentially unwanted application    
C:\AdwCleaner\Quarantine\C\Program Files\Updater By SweetPacks\Extension32.dll.vir    a variant of Win32/Toolbar.Perion.A potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files\Updater By SweetPacks\Extension64.dll.vir    a variant of Win64/Toolbar.Perion.A potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files\Updater By SweetPacks\InstallerHelper.dll.vir    a variant of Win32/Toolbar.BitCocktail.A potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Conduit\Community Alerts\Alert.dll.vir    Win32/Toolbar.Conduit.Y potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\fst_us_120\freeSoftToday_widget.exe.vir    a variant of Win32/AdWare.EoRezo.AU application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\fst_us_120\predm.exe.vir    Win32/Adware.EoRezo.AS application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\PC Speed Maximizer\PCSpeedMaximizer.exe.vir    a variant of Win32/SpeedingUpMyPC application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\SupTab\DpInterface32.dll.vir    Win32/Thinknice.B potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\SupTab\DpInterface64.dll.vir    Win64/Thinknice.A potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\SupTab\DpInterfacef32.dll.vir    a variant of Win32/Thinknice.B potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\SupTab\SearchProtect32.dll.vir    Win32/Thinknice.A potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\SupTab\SearchProtect64.dll.vir    Win64/Thinknice.A potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\SupTab\SpAPPSv32.dll.vir    a variant of Win32/Thinknice.C potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\SupTab\SupTab.dll.vir    Win32/Thinknice.B potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\SweetIM\Toolbars\Internet Explorer\ClearHist.exe.vir    a variant of Win32/SweetIM.L potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\SweetIM\Toolbars\Internet Explorer\mgcommon.dll.vir    a variant of Win32/SweetIM.L potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\SweetIM\Toolbars\Internet Explorer\mgconfig.dll.vir    a variant of Win32/SweetIM.L potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\SweetIM\Toolbars\Internet Explorer\mgHelper.dll.vir    a variant of Win32/SweetIM.L potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\SweetIM\Toolbars\Internet Explorer\mgHelperApp.exe.vir    a variant of Win32/SweetIM.L potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\SweetIM\Toolbars\Internet Explorer\mghooking.dll.vir    a variant of Win32/SweetIM.L potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\SweetIM\Toolbars\Internet Explorer\mglogger.dll.vir    a variant of Win32/SweetIM.L potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\SweetIM\Toolbars\Internet Explorer\mgsimcommon.dll.vir    a variant of Win32/SweetIM.L potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\SweetIM\Toolbars\Internet Explorer\mgToolbarProxy.dll.vir    a variant of Win32/SweetIM.L potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\SweetIM\Toolbars\Internet Explorer\mgxml_wrapper.dll.vir    a variant of Win32/SweetIM.L potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Vid-Saver\ButtonUtil.dll.vir    a variant of Win32/Toolbar.CrossRider.G potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Vid-Saver\Vid-Saver-bg.exe.vir    a variant of Win32/Toolbar.CrossRider.E potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Vid-Saver\Vid-Saver.exe.vir    a variant of Win32/Toolbar.CrossRider.E potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Yontoo\YontooIEClient.dll.vir    a variant of Win32/Adware.Yontoo.A application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\ProgramData\fast and safe\FastAndSafe.dll.vir    a variant of Win32/SProtector.D potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\ProgramData\fast and safe\FastAndSafeSvc.dll.vir    a variant of Win32/SProtector.D potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\ProgramData\fast and safe\FastAndSafe_x64.dll.vir    a variant of Win64/SProtector.B potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\ProgramData\IePluginServices\PluginService.exe.vir    a variant of Win32/ELEX.AD potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\ProgramData\topdeaal\YWfnKaHJ.exe.vir    a variant of Win32/AdWare.MultiPlug.AG application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Users\User\AppData\Local\fst_us_120\upfst_us_120.exe.vir    a variant of Win32/Adware.EoRezo.AJ application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Users\User\AppData\Local\fst_us_120\Download\majfstusau.exe.vir    Win32/InstallMonetizer.AX potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Users\User\AppData\Local\Google\Chrome\User Data\Default\Extensions\bpfboklmeiefoedekjeigdcnfbpjeaii\10.16.4.512_0\plugins\ConduitChromeApiPlugin.dll.vir    a variant of Win32/Toolbar.Conduit.AH potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Users\User\AppData\Local\Google\Chrome\User Data\Default\Extensions\bpfboklmeiefoedekjeigdcnfbpjeaii\10.31.4.510_0\APISupport\APISupport.dll.vir    a variant of Win32/Conduit.SearchProtect.P potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Users\User\AppData\Local\Google\Chrome\User Data\Default\Extensions\bpfboklmeiefoedekjeigdcnfbpjeaii\10.31.4.510_0\nativeMessaging\TBMessagingHost.exe.vir    a variant of Win32/Toolbar.Conduit.AH potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Users\User\AppData\Local\Google\Chrome\User Data\Default\Extensions\bpfboklmeiefoedekjeigdcnfbpjeaii\10.31.4.510_0\plugins\ChromeApiPlugin.dll.vir    a variant of Win32/Conduit.SearchProtect.N potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Users\User\AppData\Local\unitlayers\temp.dat.vir    a variant of Win32/AdWare.Toolbar.AmyBar.A application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Users\User\AppData\Roaming\Mozilla\Firefox\Profiles\s0dtczc0.default-1372127702228\Extensions\plugin@getwebcake.com\content\overlay.js.vir    JS/Adware.Yontoo.C application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Users\User\AppData\Roaming\Mysearchdial\UpdateProc\UpdateTask.exe.vir    a variant of Win32/DealPly.S potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Users\User\AppData\Roaming\OpenCandy\3C53B6A693BD4386B0A3FB0908505B61\PureLeadsSetupx21701.exe.vir    a variant of Win32/AdWare.Sendori.A application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Users\User\AppData\Roaming\VOPackage\Uninstall.exe.vir    Win32/VOPackage.J potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Users\User\AppData\Roaming\VOPackage\VOPackage.exe.vir    Win32/VOPackage.J potentially unwanted application    deleted - quarantined
C:\Program Files\pcmax\pcmax.exe    a variant of Win32/Conduit.SearchProtect.O potentially unwanted application    deleted (after the next restart) - quarantined
C:\Program Files (x86)\FastMediaConverter\FastMediaConverterApp.exe    a variant of MSIL/Adware.StrongVault.A application    cleaned by deleting - quarantined
C:\Program Files (x86)\PDFCreator\message.exe    a variant of Win32/InstallCore.A potentially unwanted application    deleted - quarantined
C:\Program Files (x86)\video MediaPlayer\87ee5677-6130-4692-9eac-b9b1f95cc679-11.exe    a variant of Win32/Toolbar.CrossRider.AK potentially unwanted application    deleted - quarantined
C:\Program Files (x86)\video MediaPlayer\87ee5677-6130-4692-9eac-b9b1f95cc679-2.exe    a variant of Win32/Toolbar.CrossRider.AJ potentially unwanted application    deleted - quarantined
C:\Program Files (x86)\video MediaPlayer\87ee5677-6130-4692-9eac-b9b1f95cc679-3.exe    a variant of Win32/Toolbar.CrossRider.AK potentially unwanted application    deleted - quarantined
C:\Program Files (x86)\video MediaPlayer\87ee5677-6130-4692-9eac-b9b1f95cc679-4.exe    a variant of Win32/Toolbar.CrossRider.AK potentially unwanted application    deleted - quarantined
C:\Program Files (x86)\video MediaPlayer\87ee5677-6130-4692-9eac-b9b1f95cc679-5.exe    a variant of Win32/Toolbar.CrossRider.AH potentially unwanted application    deleted - quarantined
C:\Program Files (x86)\video MediaPlayer\utils.exe    a variant of Win32/Packed.VMDetector.E potentially unwanted application    deleted - quarantined
C:\Program Files (x86)\video MediaPlayer\video MediaPlayer-bg.exe    a variant of Win32/Toolbar.CrossRider.AL potentially unwanted application    deleted - quarantined
C:\Program Files (x86)\video MediaPlayer\video MediaPlayer-bho.dll    a variant of Win32/Toolbar.CrossRider.AF potentially unwanted application    deleted - quarantined
C:\Program Files (x86)\video MediaPlayer\video MediaPlayer-bho64.dll    a variant of Win64/Toolbar.Crossrider.F potentially unwanted application    deleted - quarantined
C:\Program Files (x86)\video MediaPlayer\video MediaPlayer-codedownloader.exe    a variant of Win32/Toolbar.CrossRider.AJ potentially unwanted application    deleted - quarantined
C:\Program Files (x86)\video MediaPlayer\video MediaPlayer-nova.dll    a variant of Win32/Toolbar.CrossRider.AI potentially unwanted application    deleted - quarantined
C:\Program Files (x86)\video MediaPlayer\video MediaPlayer-nova.exe    a variant of Win32/Toolbar.CrossRider.AE potentially unwanted application    deleted - quarantined
C:\Program Files (x86)\video MediaPlayer\video MediaPlayer-novainstaller.exe    a variant of Win32/Toolbar.CrossRider.AJ potentially unwanted application    deleted - quarantined
C:\Program Files (x86)\zgametb\dtUser.exe    a variant of Win32/Toolbar.Visicom.C potentially unwanted application    deleted - quarantined
C:\Program Files (x86)\zgametb\zgameDx.dll    a variant of Win32/Toolbar.Visicom.B potentially unwanted application    deleted - quarantined
C:\Program Files (x86)\zgametb\zgametb.dll    a variant of Win32/Toolbar.Visicom.A potentially unwanted application    deleted - quarantined
C:\temp\embededstub_new2.exe    a variant of Win32/ClientConnect.A potentially unwanted application    deleted - quarantined
C:\temp\guardian.exe    a variant of Win32/AdWare.SmartApps.A application    cleaned by deleting - quarantined
C:\temp\launcher.exe    Win32/Conduit.SearchProtect.M potentially unwanted application    deleted - quarantined
C:\temp\spidentifierimpl.exe    Win32/Conduit.SearchProtect.Q potentially unwanted application    deleted - quarantined
C:\temp\white2.exe    Win32/Conduit.SearchProtect.M potentially unwanted application    deleted - quarantined
C:\Users\User\AppData\Local\Browser Guardian\SoftwareDetector.exe    a variant of Win32/AdWare.SmartApps.A application    cleaned by deleting - quarantined
C:\Users\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\7EP6UJZI\Solid_Savings[1].exe    multiple threats    cleaned by deleting - quarantined
C:\Users\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\7EP6UJZI\sp-downloader[1].exe    Win32/Conduit.SearchProtect.N potentially unwanted application    deleted - quarantined
C:\Users\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\7EP6UJZI\spstub[1].exe    a variant of Win32/ClientConnect.A potentially unwanted application    deleted - quarantined
C:\Users\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9HFNCQIK\SPSetup[1].exe    a variant of Win32/ClientConnect.A potentially unwanted application    deleted - quarantined
C:\Users\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9HFNCQIK\wajam_validate[1].exe    Win32/Wajam.F potentially unwanted application    deleted - quarantined
C:\Users\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AOL2QVZI\sweetimsetup_20130620[1].exe    probably a variant of Win32/SweetIM.C potentially unwanted application    deleted - quarantined
C:\Users\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CDN6CWM2\PCSpeedMaximizer[1].exe    a variant of Win32/SpeedingUpMyPC application    cleaned by deleting - quarantined
C:\Users\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CDN6CWM2\setup[1].exe    Win32/Packed.ScrambleWrapper.M potentially unwanted application    deleted - quarantined
C:\Users\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CDN6CWM2\Solid_Savings[1].exe    Win32/AdWare.SmartApps.B application    cleaned by deleting - quarantined
C:\Users\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CDN6CWM2\taskinst2032[1].exe    a variant of Win32/Conduit.SearchProtect.O potentially unwanted application    deleted - quarantined
C:\Users\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\DW4WU272\setup_live[1].exe    a variant of Win32/AdWare.Toolbar.AmyBar.A application    cleaned by deleting - quarantined
C:\Users\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NQAAZ4JC\Cloud_Backup_Setup[1].exe    Win32/MyPCBackup.A potentially unwanted application    deleted - quarantined
C:\Users\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NQAAZ4JC\FastMediaConverterSetup[1].exe    a variant of MSIL/Adware.StrongVault.A application    cleaned by deleting - quarantined
C:\Users\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NQAAZ4JC\itunes[1].exe    a variant of Win32/SoftPulse.E potentially unwanted application    deleted - quarantined
C:\Users\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NQAAZ4JC\lly_v9[1].exe    a variant of Win32/ELEX.AL potentially unwanted application    deleted - quarantined
C:\Users\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NQAAZ4JC\OptimizerPro[1].exe    a variant of Win32/AdWare.SpeedingUpMyPC.N application    cleaned by deleting - quarantined
C:\Users\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NQAAZ4JC\setup_fst_us[1].exe    multiple threats    cleaned by deleting - quarantined
C:\Users\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NQAAZ4JC\Solid_Savings[1].exe    Win32/AdWare.SmartApps.A application    cleaned by deleting - quarantined
C:\Users\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NQAAZ4JC\SPSetup[1].exe    a variant of Win32/ClientConnect.A potentially unwanted application    deleted - quarantined
C:\Users\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NQAAZ4JC\update[1].exe    Win32/Toolbar.CrossRider.U potentially unwanted application    deleted - quarantined
C:\Users\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NQAAZ4JC\VOPackage[1].exe    Win32/VOPackage.J potentially unwanted application    deleted - quarantined


Edited by kkrieger36, 15 July 2014 - 07:31 PM.


#4 noknojon

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Posted 15 July 2014 - 06:48 PM

That pulled a lot of minor and major problems out -

 

There is a correct method to Remove and reinstall Malwarebytes program.
Please read This Topic from the Malwarebytes forum, on correct reinstall procedures.

 

Now -

1. Go to Add/Remove Programs in Control Panel or Programs and Features if using Vista/Windows 7/8. From within Add/Remove Programs look for anything in your list above and select Remove.


2. Open your browser and disable (uncheck) all extensions. Make a list, then one by one, re-enable each extension to see if the pop-ups start appearing again with that particular extension. Once you identify the responsible extension...permanently remove it but let me know which one it was so I can update our list.
* How to Disable Extensions in Google Chrome - How to Uninstall Extensions in Google Chrome
* How To Disable Individual Plug-ins in Google Chrome <- try only if the above does not work
* How to Disable Extensions and Plugins in Firefox - How to Remove Extensions/Uninstall Plugins in Firefox
* How to Disable Extensions in Internet Explorer
* How to Disable Add-ons/Extensions in Internet Explorer, Firefox and Google Chrome
* How to Disable all add-ons in Firefox, Internet Explorer


3. If the above did not resolve the problem, then create a new browser user profile.
* How to Create a new browser user profile in Google Chrome
* How to Create a new browser user profile in Firefox
* How to Create a new browser user profile in Opera, Internet Explorer, Firefox, Chrome          

 

Please post an Update on the Computer problems.



#5 kkrieger36

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Posted 15 July 2014 - 08:42 PM

Thank you.  I did all that was instructed above.  I uninstalled and installed Malware bytes according to the above instructions but the error message is the same.  I was able to get the wifi to work - that was an unrelated problem.  Thank you for all of your help!!






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