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Windows update failures


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38 replies to this topic

#1 august22

august22

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Posted 15 July 2014 - 10:31 AM

I have a dell laptop,1.73GHZ,  with win 7, 2.5GB ram, 500gb hdd. 32 bit.

 

I am trying to update IE9 to IE11. I have tried it about 6 times and it always fails. other

updates work fine.

 

I have used windows "fixit programs" to try and fix it. I used the windows update fix and the

install new programs fix but they fail too. My computer is pretty clean. I use antivirus and

antimalware software to keep it clean, Im out of things to do. Help.

 

Thanks

Dan



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#2 hamluis

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Posted 15 July 2014 - 10:54 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 august22

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Posted 15 July 2014 - 03:12 PM

Heres the text docs you requested.

 

Summary
Operating System
Windows 7 Home Premium 32-bit SP1
CPU
Intel Pentium T2370 @ 1.73GHz 72 °C
Merom 65nm Technology
RAM
3.00GB Dual-Channel DDR2 @ 266MHz (4-4-4-12)
Motherboard
Dell Inc. 0U990C (Microprocessor) 64 °C
Graphics
Generic PnP Monitor (1280x800@59Hz)
Intel Mobile Intel 965 Express Chipset Family (Dell)
Intel Mobile Intel 965 Express Chipset Family (Dell)
Hard Drives
466GB Western Digital WDC WD5000BPVT-00HXZT1 (SATA) 37 °C
Optical Drives
Optiarc DVD+-RW AD-7580A ATA Device
Audio
SigmaTel High Definition Audio CODEC
Operating System
Windows 7 Home Premium 32-bit SP1
Computer type: Portable
Installation Date: 12/30/2010 6:13:46 PM
Serial Number: Mod Edit:  Removed license data - Hamluis.
Windows Security Center
User Account Control (UAC) Enabled
Notify level 2 - Default
Windows Update
AutoUpdate Download Automatically and Install at Set Scheduled time
Schedule Frequency Every Day
Schedule Time 3:00 AM
Windows Defender
Windows Defender Disabled
Firewall
Firewall Enabled
Display Name PC Tools Firewall Plus
Antivirus
AVG AntiVirus Free Edition 2014
Antivirus Enabled
Virus Signature Database Up to date
avast! Antivirus
Antivirus Enabled
Virus Signature Database Up to date
.NET Frameworks installed
v4.5 Full
v4.5 Client
v3.5 SP1
v3.0 SP2
v2.0 SP2
v1.1 SP1
Internet Explorer
Version 9.0.8112.16421
PowerShell
Version 2.0
Java
Java Runtime Environment
Path C:\Program Files\Java\jre1.6.0\bin\java.exe
Version 6.0-oem
Build 104
Java Runtime Environment
Path C:\Program Files\Java\jre1.6.0_22\bin\java.exe
Version 6.0
Update 22
Build 04
Java Runtime Environment
Path C:\Program Files\Java\jre6\bin\java.exe
Version 6.0
Update 29
Build 11
Environment Variables
USERPROFILE C:\Users\Danny
SystemRoot C:\Windows
User Variables
TEMP C:\Users\Danny\AppData\Local\Temp
TMP C:\Users\Danny\AppData\Local\Temp
Machine Variables
ComSpec C:\Windows\system32\cmd.exe
FP_NO_HOST_CHECK NO
OS Windows_NT
PATHEXT .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PROCESSOR_ARCHITECTURE x86
TEMP C:\Windows\TEMP
TMP C:\Windows\TEMP
USERNAME SYSTEM
windir C:\Windows
PSModulePath C:\Windows\system32\WindowsPowerShell\v1.0\Modules\
NUMBER_OF_PROCESSORS 2
PROCESSOR_LEVEL 6
PROCESSOR_IDENTIFIER x86 Family 6 Model 15 Stepping 13, GenuineIntel
PROCESSOR_REVISION 0f0d
Path C:\Program Files\Common Files\Microsoft Shared\Windows Live
C:\Windows\system32
C:\Windows
C:\Windows\System32\Wbem
C:\Program Files\Common Files\Roxio Shared\DLLShared\
%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\
C:\Program Files\Windows Live\Shared
C:\Program Files\Common Files\Ulead Systems\MPEG
 
 
 
Heres the other one:
 
 
MiniToolBox by Farbar  Version: 06-07-2014
Ran by Danny (administrator) on 15-07-2014 at 18:06:22
Running from "C:\Users\Danny\Favorites\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (07/15/2014 00:47:47 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Volume/disk not connected or not found.
Error context: CreateFileW(\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy8,0xc0000000,0x00000003,...).
 
 
Operation:
   Processing PostFinalCommitSnapshots
 
Context:
   Execution Context: System Provider
 
Error: (07/15/2014 00:26:02 PM) (Source: Application Error) (User: )
Description: Faulting application name: PCMService.exe, version: 4.5.0.0, time stamp: 0x4912b93d
Faulting module name: wab32.dll, version: 6.1.7601.17699, time stamp: 0x4e86970f
Exception code: 0xc0000005
Fault offset: 0x0002f330
Faulting process id: 0x144c
Faulting application start time: 0xPCMService.exe0
Faulting application path: PCMService.exe1
Faulting module path: PCMService.exe2
Report Id: PCMService.exe3
 
Error: (07/14/2014 11:58:27 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (07/14/2014 11:53:16 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (07/14/2014 08:43:22 PM) (Source: Application Error) (User: )
Description: Faulting application name: PCMService.exe, version: 4.5.0.0, time stamp: 0x4912b93d
Faulting module name: wab32.dll, version: 6.1.7601.17699, time stamp: 0x4e86970f
Exception code: 0xc0000005
Fault offset: 0x0002f330
Faulting process id: 0x674
Faulting application start time: 0xPCMService.exe0
Faulting application path: PCMService.exe1
Faulting module path: PCMService.exe2
Report Id: PCMService.exe3
 
Error: (07/14/2014 07:25:03 PM) (Source: Application Error) (User: )
Description: Faulting application name: PCMService.exe, version: 4.5.0.0, time stamp: 0x4912b93d
Faulting module name: wab32.dll, version: 6.1.7601.17699, time stamp: 0x4e86970f
Exception code: 0xc0000005
Fault offset: 0x0002f330
Faulting process id: 0x15d4
Faulting application start time: 0xPCMService.exe0
Faulting application path: PCMService.exe1
Faulting module path: PCMService.exe2
Report Id: PCMService.exe3
 
Error: (07/14/2014 06:06:43 PM) (Source: Application Error) (User: )
Description: Faulting application name: PCMService.exe, version: 4.5.0.0, time stamp: 0x4912b93d
Faulting module name: wab32.dll, version: 6.1.7601.17699, time stamp: 0x4e86970f
Exception code: 0xc0000005
Fault offset: 0x0002f330
Faulting process id: 0xd84
Faulting application start time: 0xPCMService.exe0
Faulting application path: PCMService.exe1
Faulting module path: PCMService.exe2
Report Id: PCMService.exe3
 
Error: (07/14/2014 05:29:55 PM) (Source: Bonjour Service) (User: )
Description: ERROR: accept: 10022 (An invalid argument was supplied.)
 
Error: (07/14/2014 05:28:55 PM) (Source: Bonjour Service) (User: )
Description: ERROR: accept: 10022 (An invalid argument was supplied.)
 
Error: (07/14/2014 05:27:55 PM) (Source: Bonjour Service) (User: )
Description: ERROR: accept: 10022 (An invalid argument was supplied.)
 
 
System errors:
=============
Error: (07/15/2014 01:16:55 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 11 for Windows 7.
 
Error: (07/15/2014 01:12:42 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 11 for Windows 7.
 
Error: (07/15/2014 00:53:56 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 11 for Windows 7.
 
Error: (07/15/2014 00:50:08 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 11 for Windows 7.
 
Error: (07/15/2014 00:47:44 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:.
 
Error: (07/15/2014 00:43:22 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 11 for Windows 7.
 
Error: (07/15/2014 00:25:24 PM) (Source: Service Control Manager) (User: )
Description: The BCM42RLY service failed to start due to the following error: 
%%2
 
Error: (07/15/2014 00:25:24 PM) (Source: Service Control Manager) (User: )
Description: The BCM42RLY service failed to start due to the following error: 
%%2
 
Error: (07/15/2014 00:25:12 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: 
%%1058
 
Error: (07/15/2014 00:24:42 PM) (Source: Service Control Manager) (User: )
Description: The BCM42RLY service failed to start due to the following error: 
%%2
 
 
Microsoft Office Sessions:
=========================
Error: (07/15/2014 00:47:47 PM) (Source: VSS)(User: )
Description: CreateFileW(\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy8,0xc0000000,0x00000003,...)
 
Operation:
   Processing PostFinalCommitSnapshots
 
Context:
   Execution Context: System Provider
 
Error: (07/15/2014 00:26:02 PM) (Source: Application Error)(User: )
Description: PCMService.exe4.5.0.04912b93dwab32.dll6.1.7601.176994e86970fc00000050002f330144c01cfa049503dddf9C:\Program Files\Dell\MediaDirect\PCMService.exeC:\Program Files\Common Files\System\wab32.dllb5ba47c4-0c3c-11e4-80d9-001d0947a391
 
Error: (07/14/2014 11:58:27 PM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"C:\Windows\Installer\{20C2051A-1ACA-48B4-9BA5-24625DCBD880}\recordingmanager.exe
 
Error: (07/14/2014 11:53:16 PM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"c:\program files\IObit\driver booster\DpInst\x64\dpinst.exe
 
Error: (07/14/2014 08:43:22 PM) (Source: Application Error)(User: )
Description: PCMService.exe4.5.0.04912b93dwab32.dll6.1.7601.176994e86970fc00000050002f33067401cf9fc5af8fd74cC:\Program Files\Dell\MediaDirect\PCMService.exeC:\Program Files\Common Files\System\wab32.dll05893ba7-0bb9-11e4-8c8f-001d0947a391
 
Error: (07/14/2014 07:25:03 PM) (Source: Application Error)(User: )
Description: PCMService.exe4.5.0.04912b93dwab32.dll6.1.7601.176994e86970fc00000050002f33015d401cf9fbaafe66b13C:\Program Files\Dell\MediaDirect\PCMService.exeC:\Program Files\Common Files\System\wab32.dll145b006d-0bae-11e4-8784-001d0947a391
 
Error: (07/14/2014 06:06:43 PM) (Source: Application Error)(User: )
Description: PCMService.exe4.5.0.04912b93dwab32.dll6.1.7601.176994e86970fc00000050002f330d8401cf9fafae7f0fe4C:\Program Files\Dell\MediaDirect\PCMService.exeC:\Program Files\Common Files\System\wab32.dll22e8f193-0ba3-11e4-83b7-001d0947a391
 
Error: (07/14/2014 05:29:55 PM) (Source: Bonjour Service)(User: )
Description: ERROR: accept: 10022 (An invalid argument was supplied.)
 
Error: (07/14/2014 05:28:55 PM) (Source: Bonjour Service)(User: )
Description: ERROR: accept: 10022 (An invalid argument was supplied.)
 
Error: (07/14/2014 05:27:55 PM) (Source: Bonjour Service)(User: )
Description: ERROR: accept: 10022 (An invalid argument was supplied.)
 
 
CodeIntegrity Errors:
===================================
  Date: 2011-11-24 09:22:16.001
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\PC Tools Security\TFEngine\TFWAH.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2011-11-24 09:13:24.585
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\PC Tools Security\TFEngine\TFWAH.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2011-11-24 08:54:17.534
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\PC Tools Security\TFEngine\TFWAH.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2011-11-24 08:19:32.016
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\PC Tools Security\TFEngine\TFWAH.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2011-11-24 02:20:52.859
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\PC Tools Security\TFEngine\TFWAH.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2011-11-24 00:30:13.935
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\PC Tools Security\TFEngine\TFWAH.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2011-11-23 23:55:42.356
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\PC Tools Security\TFEngine\TFWAH.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2011-11-23 23:35:40.845
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\PC Tools Security\TFEngine\TFWAH.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2011-11-23 23:25:35.168
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\PC Tools Security\TFEngine\TFWAH.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2011-11-23 21:53:09.730
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\PC Tools Security\TFEngine\TFWAH.dll because the set of per-page image hashes could not be found on the system.
 
 
 
.NET Utilities (HKLM\...\{AF4F2234-7CF1-46DC-AFA8-BFB325CF1DF9}) (Version: 128.0.0 - Manufacturer)
=========================== Installed Programs ============================
Acronis True Image WD Edition (HKLM\...\{A7D5787B-3A91-4433-A753-CFE520671683}) (Version: 13.0.14010 - Acronis)
Adobe AIR (HKLM\...\Adobe AIR) (Version: 2.6.0.19140 - Adobe Systems Incorporated)
Adobe AIR (Version: 2.6.0.19140 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 14 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Flash Player 14 Plugin (HKLM\...\Adobe Flash Player Plugin) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Reader X (10.1.1) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.1 - Adobe Systems Incorporated)
Advanced SystemCare 7 (HKLM\...\Advanced SystemCare 7_is1) (Version: 7.3.0 - IObit)
Apple Application Support (HKLM\...\{853A4763-6643-4604-8D64-28BDD8925F4C}) (Version: 1.5.1 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Ashampoo Burning Studio 10 v.10.0.15 (HKLM\...\Ashampoo Burning Studio 10_is1) (Version: 10.0.15 - Ashampoo GmbH & Co. KG)
ASPCA Reminder V7F+AU by We-Care.com (HKLM\...\{82A60163-E3A4-47D3-810D-9A6745CA151B}) (Version: 4.0.5.5 - We-Care.com)
Avery Wizard 4.0 (HKLM\...\{F97272B4-82C4-46B2-BCF1-C4D6E8CAB3E6}) (Version: 4.0.4 - Avery)
AVG 2014 (HKLM\...\AVG) (Version: 2014.0.4716 - AVG Technologies)
AVG 2014 (Version: 14.0.3986 - AVG Technologies) Hidden
AVG 2014 (Version: 14.0.4716 - AVG Technologies) Hidden
AVSDK5 (Version: 5.2.9 - Authentium, Inc) Hidden
Bonjour (HKLM\...\{2A981294-F14C-4F0F-9627-D793270922F8}) (Version: 2.0.4.0 - Apple Inc.)
Browser Address Error Redirector (HKLM\...\{62230596-37E5-4618-A329-0D21F529A86F}) (Version: 1.00.0000 - Dell)
C4USelfUpdater (Version: 1.00.0000 - Your Company Name) Hidden
Cabela's Ultimate Deer Hunt 2 (HKLM\...\{CB911D8F-ADD6-11D6-B555-005004D39AD9}) (Version: 1.00.0000 - Activision Value)
Carnivores (HKLM\...\Carnivores) (Version:  - )
CCleaner (HKLM\...\CCleaner) (Version: 3.13 - Piriform)
Cisco EAP-FAST Module (HKLM\...\{BF53252E-4AB2-4C7F-A0FD-6100755745E3}) (Version: 2.0.26 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM\...\{76F9CF97-FC4B-4E20-B363-D127C888448F}) (Version: 1.0.11 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM\...\{4E5386F5-C0F6-4532-A54A-374865AEAB71}) (Version: 1.0.12 - Cisco Systems, Inc.)
Comodo Dragon (HKLM\...\Comodo Dragon) (Version:  - )
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Conexant HDA D330 MDC V.92 Modem (HKLM\...\CNXT_MODEM_HDAUDIO_VEN_14F1&DEV_2C06&SUBSYS_14F1000F) (Version:  - )
D3DX10 (Version: 15.4.2368.0902 - Microsoft) Hidden
Data Lifeguard Diagnostic for Windows 1.24 (HKLM\...\{519C4DB6-B53B-4F5C-8297-89B2BE949FA5}_is1) (Version:  - Western Digital Corporation)
Dell DataSafe Online (HKLM\...\{4D3C9F4B-4B7D-4E5D-99B9-0123AB0D51ED}) (Version: 1.0.21 - Dell, Inc.)
Dell Driver Download Manager (HKCU\...\f031ef6ac137efc5) (Version: 2.1.0.0 - Dell Inc.)
Dell Getting Started Guide (HKLM\...\{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}) (Version: 1.00.0000 - Dell Inc.)
Dell Wireless WLAN Card (HKLM\...\Broadcom 802.11b Network Adapter) (Version: 4.170.25.12 - Dell Inc.)
DGOControls (HKLM\...\{779A19AC-A302-425D-B295-F12116C2D731}) (Version: 1.00.0000 - William O'Neil + Co. Inc.)
Digital Line Detect (HKLM\...\{E646DCF0-5A68-11D5-B229-002078017FBF}) (Version: 1.21 - BVRP Software, Inc)
Driver Booster (HKLM\...\Driver Booster_is1) (Version: 1.4 - IObit)
EASEUS Partition Master 8.0.1 Professional (HKLM\...\EASEUS Partition Master Professional Edition_is1) (Version:  - EASEUS)
EASEUS Todo Backup Home 2.0 (HKLM\...\EASEUS Todo Backup Home 2.0_is1) (Version: 2.0.0.1 - CHENGDU YIWO Tech Development Co., Ltd)
Emsisoft HiJackFree 4.5 (HKLM\...\Emsisoft HiJackFree_is1) (Version: 4.5 - Emsi Software GmbH)
Eusing Free Registry Cleaner (HKLM\...\Eusing Free Registry Cleaner) (Version:  - )
Feedback Tool (HKLM\...\{90024193-9F13-4877-89D5-A1CDF0CBBF28}) (Version: 1.1.0 - Microsoft Corporation)
Freeze.com NetAssistant (HKCU\...\NetAssistant) (Version: 3.8.3 - Freeze.com)
Google Earth (HKLM\...\{4286E640-B5FB-11DF-AC4B-005056C00008}) (Version: 5.2.1.1588 - Google)
Google Update Helper (Version: 1.3.24.15 - Google Inc.) Hidden
Imagic 5.0 (HKLM\...\{22E93747-AB1C-4809-9DFE-FE7518908A75}) (Version: 5.0.7 - STOIK Imaging)
IncrediMail (Version: 6.2.9.5055 - IncrediMail) Hidden
IncrediMail 2.0 (HKLM\...\IncrediMail) (Version: 6.2.9.5055 - IncrediMail Ltd.)
InfraRecorder (HKLM\...\InfraRecorder) (Version:  - Christian Kindahl)
InstallIQ Updater (HKLM\...\{A9FE59F0-5BFA-4FDF-84C6-F45457715379}) (Version: 1.4.1.0 - W3i, LLC)
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 8.15.10.1930 - Intel Corporation)
Intel® Matrix Storage Manager (HKLM\...\{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}) (Version:  - )
Intel® TV Wizard (HKLM\...\TVWiz) (Version:  - Intel Corporation)
IObit Uninstaller (HKLM\...\IObitUninstall) (Version: 3.2.10.2466 - IObit)
Java Auto Updater (Version: 2.0.5.1 - Sun Microsystems, Inc.) Hidden
Java™ 6 Update 22 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83216022F0}) (Version: 6.0.220 - Oracle)
Java™ 6 Update 29 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83216026FF}) (Version: 6.0.290 - Oracle)
Java™ SE Runtime Environment 6 (HKLM\...\{3248F0A8-6813-11D6-A77B-00B0D0160000}) (Version: 1.6.0.0 - Sun Microsystems, Inc.)
Junk Mail filter update (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
K-Lite Mega Codec Pack 6.3.0 (HKLM\...\KLiteCodecPack_is1) (Version: 6.3.0 - )
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Marvell Miniport Driver (HKLM\...\{C950420B-4182-49EA-850A-A6A2ABF06C6B}) (Version: 10.22.6.3 - Marvell)
MediaDirect (HKLM\...\{9C6978E8-B6D0-4AB7-A7A0-D81A74FBF745}) (Version: 3.5 - Dell)
Mesh Runtime (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft .NET Framework 1.1 (Version: 1.1.4322 - Microsoft) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Home Publishing (HKLM\...\Home Publishing) (Version:  - )
Microsoft IntelliPoint 8.2 (HKLM\...\Microsoft IntelliPoint 8.2) (Version: 8.20.468.0 - Microsoft Corporation)
Microsoft IntelliPoint 8.2 (Version: 8.20.468.0 - Microsoft Corporation) Hidden
Microsoft Office 2000 Disc 2 (HKLM\...\{00040409-78E1-11D2-B60F-006097C998E7}) (Version: 9.00.2720 - Microsoft Corporation)
Microsoft Office 2000 SR-1 Premium (HKLM\...\{00000409-78E1-11D2-B60F-006097C998E7}) (Version: 9.00.9327 - Microsoft Corporation)
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Outlook Personal Folders Backup (HKLM\...\{C63E7C60-25EB-11D3-8EDA-00A0C911E8E5}) (Version: 1.10.0.0 - Microsoft Corporation)
Microsoft PhotoDraw 2000 (HKLM\...\Microsoft PhotoDraw 2000) (Version:  - )
Microsoft Picture It! 99 (HKLM\...\Microsoft Picture It!) (Version:  - )
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30214.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Works (HKLM\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
MindSoft Utilities 2011 (HKLM\...\{539253D2-62C3-4188-94FF-64051C10C880}) (Version: 11.50.2050 - MindSoft)
Modem Diagnostic Tool (HKLM\...\{F63A3748-B93D-4360-9AD4-B064481A5C7B}) (Version: 1.0.20.0 - Dell)
Mozilla Firefox 8.0 (x86 en-US) (HKLM\...\Mozilla Firefox 8.0 (x86 en-US)) (Version: 8.0 - Mozilla)
MPlayer (remove only) (HKLM\...\MPlayer) (Version:  - )
MSVCRT (Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 and SOAP Toolkit 3.0 (Version: 1.0.0.0 - Webroot Software, Inc.) Hidden
Music, Photos & Videos Launcher (HKLM\...\{D7769185-9A7C-48D4-8874-5388743A1DE2}) (Version: 1.00.0000 - Dell Inc.)
MyAshampoo Toolbar (HKLM\...\MyAshampoo Toolbar) (Version: 6.3.3.3 - MyAshampoo)
NetWaiting (HKLM\...\{3F92ABBB-6BBF-11D5-B229-002078017FBF}) (Version: 2.5.44 - BVRP Software, Inc)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0 - Microsoft Corporation) Hidden
Opera 12.17 (HKLM\...\Opera 12.17.1863) (Version: 12.17.1863 - Opera Software ASA)
OutlookAddinSetup (HKLM\...\{9BDEF074-020E-458D-ADC5-8FF68E0C9B56}) (Version: 1.0.0 - CyberLink)
Paragon Backup & Recovery™ 10 Home (HKLM\...\{485DF5E7-8379-4BFA-BAE1-9B8DBFE0D6B4}) (Version: 90.00.0003 - Paragon Software)
PC Tools Firewall Plus 7.0 (HKLM\...\PC Tools Firewall Plus) (Version: 7.0 - PC Tools)
Photo Notifier and Animation Creator (Version: 1.0.0.1009 - IncrediMail) Hidden
PreReq (Version: 6.2.2.60 - Eastman Kodak Company) Hidden
Product Documentation Launcher (HKLM\...\{89CEAE14-DD0F-448E-9554-15781EC9DB24}) (Version: 1.00.0000 - Dell Inc.)
PVRLoader (HKLM\...\PVRLoader_is1) (Version:  - )
QuickSet (HKLM\...\{C4972073-2BFE-475D-8441-564EA97DA161}) (Version: 8.2.17 - Dell Inc.)
QuickTime (HKLM\...\{57752979-A1C9-4C02-856B-FBB27AC4E02C}) (Version: 7.69.80.9 - Apple Inc.)
Readon TV Movie Radio Player 7.5.0.0 (HKLM\...\{03840E8D-A75E-4C49-ADFC-09A867C7F943}) (Version: 7.5.0 - Readon Technology)
RealDownloader (Version: 17.0.11 - RealNetworks, Inc.) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer Cloud (HKLM\...\RealPlayer 17.0) (Version: 17.0.10 - RealNetworks)
RealUpgrade 1.1 (Version: 1.1.0 - RealNetworks, Inc.) Hidden
Rocket (HKCU\...\Rocket) (Version: 31.0.1650.23 - Rocket)
Roxio Creator Audio (Version: 3.7.0 - Roxio) Hidden
Roxio Creator Copy (Version: 3.7.0 - Roxio) Hidden
Roxio Creator Data (Version: 3.7.0 - Roxio) Hidden
Roxio Creator DE (HKLM\...\{09760D42-E223-42AD-8C3E-55B47D0DDAC3}) (Version: 10.1 - )
Roxio Creator DE (Version: 3.7.0 - Roxio) Hidden
Roxio Creator Tools (Version: 3.7.0 - Roxio) Hidden
Roxio Express Labeler 3 (Version: 3.2.1 - Roxio) Hidden
Roxio Update Manager (HKLM\...\{30465B6C-B53F-49A1-9EBA-A3F187AD502E}) (Version: 6.0.0 - Roxio)
Safari (HKLM\...\{6C1E7AA1-44E9-446D-AAB2-0DE6D9EFEAB1}) (Version: 5.33.21.1 - Apple Inc.)
Samsung Master (HKLM\...\{AEC0CEBC-0FC7-4716-8222-1C4A742719B1}) (Version: 1.1.14 - Samsung)
Secunia PSI (2.0.0.3003) (HKLM\...\Secunia PSI) (Version:  - )
SopFilter 3.0.5 (HKLM\...\SopFilter) (Version: 3.0.5 - SopCast.com)
Speccy (HKLM\...\Speccy) (Version: 1.22 - Piriform)
Surfing Protection (HKLM\...\IObit Surfing Protection_is1) (Version: 1.0 - IObit)
Switch Sound File Converter (HKLM\...\Switch) (Version:  - NCH Software)
TinyBurn (HKLM\...\{48A4899C-DACD-44DD-9B9A-748737E95002}) (Version: 1.0.0 - TinyBurn.com)
Top Shot (HKLM\...\HeadGames_TopShotUninstallKey) (Version:  - )
Torch (HKCU\...\Torch) (Version: 33.0.0.7326 - Torch Media, Inc)
UpdateService (Version: 1.0.0 - RealNetworks, Inc.) Hidden
Visual Studio 2012 x86 Redistributables (HKLM\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Windows 7 Upgrade Advisor (HKLM\...\{AB05F2C8-F608-403b-95E1-FD8ADFACD31E}) (Version: 2.0.5000.0 - Microsoft Corporation)
Windows Live Communications Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Essentials (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mail (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Messenger Companion Core (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live OneCare safety scanner (Version: 1.0.0.0 - Microsoft Corporation) Hidden
Windows Live Photo Common (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
WSE Rocket (HKLM\...\WSE Rocket) (Version:  - WSE Rocket)
Yahoo! Software Update (HKLM\...\Yahoo! Software Update) (Version:  - )
Yahoo! Toolbar (HKLM\...\Yahoo! Companion) (Version:  - Yahoo! Inc.)
Yontoo Layers 1.10.01 (HKLM\...\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}) (Version: 1.10.01 - Yontoo LLC)
YouTube Downloader 3.4 (HKLM\...\{1a413f37-ed88-4fec-9666-5c48dc4b7bb7}) (Version:  - BienneSoft)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 67%
Total physical RAM: 2550.04 MB
Available physical RAM: 819.46 MB
Total Pagefile: 5098.38 MB
Available Pagefile: 3227.89 MB
Total Virtual: 2047.88 MB
Available Virtual: 1955.58 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:465.76 GB) (Free:384.91 GB) NTFS
2 Drive d: (HP v125w) (Removable) (Total:3.73 GB) (Free:1.33 GB) FAT32
4 Drive g: () (Fixed) (Total:774.53 GB) (Free:338.12 GB) NTFS
5 Drive h: (RECOVERY) (Fixed) (Total:124.99 GB) (Free:76.74 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\DANNY-PC
 
Administrator            ASPNET                   Danny                    
Guest                    Linda                    
 
 
**** End of log ****
 

Edited by hamluis, 15 July 2014 - 04:42 PM.


#4 hamluis

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Posted 15 July 2014 - 04:43 PM

Please...go back and read the instructions for posting the Speccy Snapshot link/URL.

 

Louis



#5 august22

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Posted 16 July 2014 - 10:05 AM

It wont allow me to paste the url so i attached it.



#6 hamluis

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Posted 16 July 2014 - 11:32 AM

Explain please...what won't let you paste a URL into a post?  It's a simple copy the URL...paste into post...situation.

 

Louis



#7 august22

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Posted 16 July 2014 - 11:55 AM

I copy it but your "reply to this topic"  wont let me paste it. So I attached it. The "paste" is not listed

when I try to paste it.


Edited by august22, 16 July 2014 - 11:56 AM.


#8 august22

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Posted 17 July 2014 - 07:12 AM

Are yall not going to respond because of the copy/ paste thing?



#9 hamluis

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Posted 17 July 2014 - 12:27 PM

The snapshot URL reflect more detailed info than any copy/paste effort you may come up with.

 

I'm not into guessing without sufficient cause/grounds for such.

 

If you look at the errors reflected via Event Viewer...you will see that you have more problems than just those with Windows Update...in fact, you have more errors with seemingly other routine programs than WU.  IMO, those suggest issues that you either are unaware of...or don't want to comment upon.

 

The snapshot would provide better info than has been submitted thus far.

 

Louis



#10 august22

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Posted 17 July 2014 - 01:25 PM

I would be happy to copy and paste the snap shot but it wont paste. I tried it on other programs like word and it worked. Don't know whats going on about

that. I will try some more.

 

Didn't know about the other problems you mentioned. I had a virus problem about a month ago and wound up having to completely clean the hdd and

put a copy I had saved with Acronis back on it.

 

I will post if I can find a way to send you the published file.

 

Thanks for your help.



#11 august22

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Posted 17 July 2014 - 01:50 PM

http://speccy.piriform.com/results/cypRvPZHeGIowouj6nQLzHr

 

Ok. Here is the link you requested.

 

Thanks

Dan


Edited by august22, 17 July 2014 - 01:55 PM.


#12 hamluis

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Posted 17 July 2014 - 02:57 PM

I'll take a few minutes to see what I can see :), thanks :).

 

Louis



#13 august22

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Posted 18 July 2014 - 08:06 AM

Would you comment also on the "other" things you mentioned that I may not be aware of?

 

 

Thanks :)



#14 hamluis

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Posted 18 July 2014 - 12:31 PM

CPU temperature at 87 Celsius when not stressing system...not good, IMO.  Max operating temp for CPU is 100 Celsius.

 

System appears to be Dell Inspiron 1525 laptop.

 

The shadow copies of volume C: were aborted because of an IO failure on volume C:

 

Your designated firewall, PC Tools Firewall Plus, appears to have been discontinued and is no longer available for download.  I would say that's a great incentive for uninstalling it and replacing it with the Windows Firewall or other reliable product.

 

Appears that you have AVG and Avast antivirus processes running...please uninstall one.  Having two AVs installed/operative at same time is known to produce unnecessary system problems.

 

Java version is outdated, increasing system vulnerability.  Either totally remove Java or update it consistently.

 

Please...uninstall IObit System Care, it creates unnecessary system problems...rather than resolve or minimize such.

 

Please uninstall Torch Crash Handler, which seems to part of your chosen browser.  I would just uninstall the browser and use a different one...but the Torch support site has directions for disabling the "crash handler" if you don't see fit to uninstall the browser.

 

I would uninstall AVSDK5, which appears to be yet another AV program...more possible conflicts and unnecessary problems.  See Removing Authentium .

 

After doing all or part of the above...I suggest that you run the chkdsk /r command from the command prompt.

 

Louis

 

 

 



#15 august22

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Posted 18 July 2014 - 02:25 PM

Thank You Very Much. I assume if i fix these things then i can install IE 11 which was my original problem.

 

God bless

Dan






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