Hi, I am a computer tech. but I am stumped by this one. I recognise the scam involved, it is very common here in South Africa but this one doesn't quite fit the usual pattern. Normally they call you, take your money and leave you alone, or if you don't pay they lock you out of your pc. I've never known them to take your money and wait 4 months to lock you out.
My customer was contacted by a firm in March 2014 claiming to be called Global IT acting on behalf of Microsoft and that his copy of Windows was illegal. His copy of Windows 8 was, to the best of my knowledge, a legal, activated copy of Windows 8 which came pre-installed on the notebook. He allowed this person remote access to his notebook and was shown log files of all the errors. For a fee this person would fix all the errors and issue a new product key which would make Windows 8 legal. Payment was duely made (I really don't believe people still fall for this) and the notebook was "fixed". Until yesterday everything ran smoothly.
Yesterday he was unable to connect to any wireless network. Plugging in a cable did not resolve the issue. The router was tested and found to be working just fine and other computers can connect to the internet through it. So the problem is on the notebook. I was called this morning after two other technicians had failed to resolve the issue over a period of 6 or 7 hours. Initial examination reveals a folder on the desktop called "GLOBAL IT" which is not accessible from any account on the notebook. Trying to change permissions results in the message "You don't currently have permission to access this folder". There is an offer to "Click here to permanently get access to this folder" and a "Continue" button. Clicking on "Continue" brings the message "You have been denied permission to access this folder".
I installed Revo Uninstaller and it only lists 40 installed programs, apparently there should be a lot more including Microsoft Office. Also missing are AVG 2014 (he has a valid license) and Malwarebytes Anti-Malware (also licenced).
Is it worth trying to fix this or would I be better off formatting? If it is worth trying to fix where do I start?
Any and all help is appreciated, thank you!
Edited by pctechjbay, 15 July 2014 - 08:34 AM.