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2 replies to this topic

#1 daisynunes41


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Posted 14 July 2014 - 04:42 PM

My asus laptop running 8.1 hoas been infected with FBI CYBERCRIME DIVISION virus! Tried free removal tools i have found available online but so far none have been useful to me becouse i cannot enter safe mode on laptop to even be able to use help info!"i have now spent 2 days on ttying tk fix this issue! Now i have been directed to this forum trying to still find solution. PLEASE HELP!!!

Edited by Queen-Evie, 14 July 2014 - 04:53 PM.
moved from Windows 8 to the appropriate forum

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#2 wpgwpg


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Posted 14 July 2014 - 04:54 PM

 Please download MiniToolBox from here http://www.bleepingcomputer.com/download/minitoolbox/ with the following boxes checked
- Flush DNS
- Report IE Proxy Settings
- Reset IE Proxy Settings
- Report FF Proxy Settings
- Reset FF Proxy Settings
- List content of Hosts
- List IP configuration
- List Winsock Entries
- List last 10 Event Viewer log
- List Installed Programs
- List Users, Partitions and Memory size.
Copy the resulting report and paste it into your next post.
Download and run AdwCleaner and run it.
Download Junkware Removal Tool and run it.
Download TDSSKiller and run it.
Then run ESET from here: http://www.eset.com/us/online-scanner-popup/ .  Scroll to the bottom of the page and click the box to accept the EULA and click the START button. Then click the Enable detection of potentailly unwanted applications button and click Start.  Click YES to any popups you get.  This will download the virus signature database then scan your system.  That will take a good while to run - on my laptop it took about 2 hours, but you can do other things while it runs.  When it finishes scanning, click List Threats. Then click Copy to clipboard and paste it into your next post here.

Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 noknojon


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Posted 14 July 2014 - 06:50 PM

Please ignore the useless information above and try to follow this BleepingComputer guide -


FBI Cybercrime Division Ransomware Removal Guide



The link is to the correct information that you need.

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