Even the Builders of Windows Find Tech Support a Challenge
Once upon a time not that very long ago, Microsoft CEO and chief cheerleader Steve Ballmer was attending a friend's child's wedding. One of the parents (I'm not sure if was the groom's or bride's) complained that his PC had slowed to a crawl and was performing miserably. Would Steve mind having a look?
According to Allchin, Ballmer spent the better part of the next two days trying to rid this PC of worms, viruses, spyware, malware, severe fragmentation, and well, you name it. Picture it: the world's 24th wealthiest person, a man worth $13.6 billion according to Forbes magazine, sitting at a table for two days, playing tech support. It was, Allchin says, a humbling experience.
Allchin says Ballmer eventually gave up and instead lugged the machine back to Microsoft's Redmond, Wash. campus. There, several engineers spent several days, burrowing deep into the system to figure out the problem. Imagine, CSI: Redmond.
I lift my hat to our HJT team.