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Trying to find the cause and prevent future issues


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#1 storiesaretold

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Posted 12 July 2014 - 10:42 PM

Hello and thank you for stopping by to look, help, or participate as I try to find help to help reveal the cause(s).

 

I am having issues with a computer.  The user environment is mainly one user, but the machine is physically accessible by all people in that area.

 

The machine is an e-machines EL1352-43 running Windows 7 Home Premium 64bit (Service Pack 1). 

 

  The most recent issue was being locked out of both of the created accounts.  "Administrator" and "Guest" were disabled.  There is a created admin account and a user account; these were both not accessible via the known passwords.  I was able to scratch the old passwords, but my attempt to access those accounts are thwarted by "Your account has time restrictions that prevent you from logging on at this time."

 

I have enabled the Administrator account and gained access.  I have not gained access to the other two created accounts.  I have read about the need for User Manager for Domains to set logon hours.  I have downloaded usrmgr.msi from Microsoft and installed it on the computer in question via the Administrator account.  When I try to run the application usrmgr.exe

"The program can't start because NETUI0.dll is missing from your computer.  Try reinstalling the program to fix this problem. " 

I found an article that states the need for Remote Server Administration Tools; so I tried to install these tools without the proper research; they do not apply to my version.  However, I did turn off the Parental Controls and gained access to the user account.  Now, I'm stuck with the last account; I went back to the Parental Controls and switched the created Admin account to a limited user account. Now log off the user and back to the Administrator account.  Then I switched the user account back to an Administrator.  :)  I feel as though I have both my accounts and the Administrator account is active for now.

 

Thanks for reading thought all that business... 

 

Now, I am looking for help to investigate the deeper side of things and be sure there are no unwanted network holes, traffic problems, or other exploits.  I have been using netstat, tasklist, cports, task manager, windows firewall, RogueKillerx64, Viper Business Managed AV, dds, FRST64, and the Internet as a resource. 

 

 

Thank you.

For now, the computer in question is resting without an Internet connection and awaits further instructions. 

 

 

 

 



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#2 storiesaretold

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Posted 14 July 2014 - 09:28 AM

Is this the wrong place to obtain help scanning for infections in my computer?



#3 boopme

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Posted 14 July 2014 - 09:39 AM

Hello repost your topic here with the FRST log..

Virus, Trojan, Spyware, and Malware Removal Logs
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#4 storiesaretold

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Posted 14 July 2014 - 11:51 AM

Thank you.



#5 Queen-Evie

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Posted 14 July 2014 - 12:10 PM

Now that you have posted a FRST log  here http://www.bleepingcomputer.com/forums/t/540916/win7-been-acting-funny-lately/ in Malware Removal Logs

 

Please refrain from asking for further help from other members or staff until the Malware Removal Team has checked your posted log. The Malware Removal Team work very hard to investigate a unique solution to your problem and you will receive individual expert assistance. This takes time and effort so we ask you to please be patient while waiting for assistance and NOT to make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member. Any modifications you make on your own can result in system changes which may not show it the log you already posted. Further, following advice outside of that post may cause confusion for the team member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.


 

The Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean. If you followed any other advice already, please ensure you inform the Malware Removal Team Team Helper when they respond to assist you with your log. This will help them know what has been done and they probably will ask for an updated log.


 

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.


 

If HelpBot replies to your topic, please follow Step One so it will report your topic to the team members.

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