I have been setting up a refurbished Hewlett Packard desktop computer for an acquaintance whose previous desktop had just taken a one way trip to our local re-cycling centre.
Exactly which model it is I failed to take note of, but it arrived with 2Gb of RAM, 32 bit Win 7 freshly installed (complete with install disc) and a 180Gb HD. It was bought from a local company I have dealt with for over 20 years who have an excellent customer relations record.
I used my spare USB keyboard and mouse to do some fairly minimal setting up on it – mainly setting up the software he would need – and took it round to him. He uses an MS wireless keyboard and mouse and that is when the fun started.
The mouse works perfectly – the keyboard produced gibberish.
He had an install disc for the keyboard, so I ran it and got the answer ‘Incompatible’. It only contained drivers up to Vista. I then went home and downloaded the Win 7 32 bit drivers from MS and returned to install them. This time I got a message saying ‘Later version installed’ so I went into ‘Programs and features’ and uninstalled the software and re-installed the ones I had just downloaded. Result – gibberish, exactly the same gibberish.
The MS file I downloaded is titled :- ITPx86_1033_8.20.469.0.exe
Since I had the Win 7 install disc to hand I decided to do a repair install on Windows, carefully specifying both language and keyboard as English (UK). Result – Gibberish !
His wireless mouse is still working perfectly and we did change the batteries on the keyboard.
At which point I left him with a spare USB keyboard – which works perfectly – and decided to consult. Any body got any ideas on how to get this keyboard to work ?