I have a brand new laptop (2 weeks old) that randomly freezes for as long as a minute in which nothing works. I have 8gb of ram and a 4th gen Intel processor so I can't imagine why this would happen. At first I was afraid of malware/spyware and was helped out on another forum in which it was determined my machine should be clean. They have directed me here now. The computer is virtually empty. I haven't transferred any of my old files from my previous pc over.
The freezing happens randomly, generally while online. Chrome will indicate that it's waiting for the cache.It is not however specific to Chrome, happens with firefox and IE too. Sometimes I will be in Microsoft Word and it will freeze. We did hard disk checks and everything showed fine.
Any help you can offer is appreciated. Thanks so much in advance!