Hello all. I'm working on my wifes ASUS laptop for 2 days. Windows 7. She complained about slow speeds. I removed something a year or so ago(rkill/MB), so I decided to dig in. I'm familiar with hardware(wrenching), but not so good with the software side.
I started by removing unwanted /needed programs via add/remove. I had installed MSE and Malewarebytes the prior time removing virus. As I launched MB it prompted me to start the trial again, fine and dandy. It removed 830ish PUP's etc. I thought all was well. As I was aiming for search conduit, I reset her internet explorer settings.
Big mistake for me. Her company uses IE7 for there programs. Someone in the company got her to IE7 from the original IE8 on the comp. The programs are now supposed to run up to IE10 now, but she could not quote anything outta IE8( I had her try the F12 to IE7....no go).
SO... she tried to download something???? She said IE7, but I was not there. The computer was fine(she said still slow) after I worked on it. NOT so after the downloads. Obviously alot packaged with the download. Not removable is PC optimzer pro V3.2 and something else I'll have to get the name later.
Today comp is waaaay slow, wont run MSE or MB, crashed a few times. Boot to safe mode, both MSE and MB gets stuck. Put Rkill on usb and run. Says good to go. MB stopped both times at the same file(stuck 15 mins on same file), I ran Rkill before both attempts. I'm currently trying to run MSE after a 3rd Rkill run, its still creeping along but sticks alot.
I'm running safe mode without network....is this correct. Any help appreciated, and I'm very raw with computers. BTW she has NO system restore point.
Thanks for any ideas.