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Just restored my computer to factory settings now it's all messed up!


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9 replies to this topic

#1 Magnaren

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Posted 12 July 2014 - 07:02 AM

First of all there is a wierd black frame around my monitor and I can't connect to internett because my computer doesn't detect my network card neither my graphics and maybe other stuff please help!!

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#2 cmptrgy

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Posted 12 July 2014 - 07:26 AM

Please post make, model and actual OS: is it Windows 7 Home Premium, Pro or other?

Is this an original Windows 7 computer or was it an upgrade from XP or Vista?

What is the reason you restored the computer to factory settings?

How did you restore it to factory settings?

 

You mentioned

--- "a wierd black frame around my monitor"

------ is this something new upon doing the factory restore or was their a similar problem before?

--- "I can't connect to internett because my computer doesn't detect my network card"

------ A USB Internet adapter could be helpful to get connected

--- "neither my graphics"

------ We'll need more information on what this means

------ it's possible the black frame around the monitor is related to this item  

--- "maybe other stuff"

------ we'll need more descriptive information to sort this one out

Troubleshooting procedures for those items will need to be taken into account but I think it's a good idea to know the basics of the above questions



#3 bassfisher6522

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Posted 12 July 2014 - 07:27 AM

Once you restore a computer back to factory settings, you should update all your drivers for your computer from the manufacturer driver support website. This should include the chip set driver, audio driver, LAN driver, wireless driver, network adapter driver and your graphics driver.



#4 OldPhil

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Posted 12 July 2014 - 07:28 AM

The devil is always in the details!


Honesty & Integrity Above All!


#5 Magnaren

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Posted 12 July 2014 - 07:34 AM

Please post make, model and actual OS: is it Windows 7 Home Premium, Pro or other?

Is this an original Windows 7 computer or was it an upgrade from XP or Vista?

What is the reason you restored the computer to factory settings?

How did you restore it to factory settings?

 

You mentioned

--- "a wierd black frame around my monitor"

------ is this something new upon doing the factory restore or was their a similar problem before?

--- "I can't connect to internett because my computer doesn't detect my network card"

------ A USB Internet adapter could be helpful to get connected

--- "neither my graphics"

------ We'll need more information on what this means

------ it's possible the black frame around the monitor is related to this item  

--- "maybe other stuff"

------ we'll need more descriptive information to sort this one out

Troubleshooting procedures for those items will need to be taken into account but I think it's a good idea to know the basics of the above questions

OS: windows home premium

Originaly windows 7 computer, I restored it because it was slow and a lot of programs suddenly didn't respond from time to time

I restored it through control panel, then I had to use a windows 7 disc

The black frame around the screent is probably due to the graphics card that is not detected like the network card.

I use a internett cable.



#6 OldPhil

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Posted 12 July 2014 - 07:44 AM

You need all the drivers, you should have a system not OS disk that came with the computer.  The system disk should load all maybe not video depending if it has been changed or added.


Edited by OldPhil, 12 July 2014 - 07:45 AM.

Honesty & Integrity Above All!


#7 OldPhil

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Posted 12 July 2014 - 07:47 AM

If you do not have the system disk contacting the manufacturer is the best way to go, hunting drivers on the web is tricky to say the least many a bug comes along with them.


Honesty & Integrity Above All!


#8 Magnaren

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Posted 12 July 2014 - 08:15 AM

So I found the driver disc that came with the computer so it is all good thx for the help.



#9 cmptrgy

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Posted 12 July 2014 - 08:48 AM

Thanks for letting us know that you are all set



#10 OldPhil

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Posted 12 July 2014 - 11:36 AM

:thumbsup2:


Honesty & Integrity Above All!





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