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Virus/Malware Blocking Internet Access


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3 replies to this topic

#1 bclark414

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Posted 11 July 2014 - 03:47 PM

I am pretty sure my computer is infected with some kind of virus or malware, and it is blocking my connection to the Internet. I had AVG 2013 (paid verison) but it recently expired and I couldnt afford to upgrade it back. It converted to AVG Free 2013 and when it did it found some infections. Majority of them healed but 3 will not. 2 I cant rid of no matter what I do, and 1 says I need to reboot them computer to fix it, but that never works. I had burned AVG Rescue CD from another computer and ran it hoping it would help but it said with every scan it found nothing. I dont know how to go about cleaning up my computer and re-gaining access to the Internet again. Can anyone offer me some advice or something? My OS is Windows 7. Thanks

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#2 wpgwpg

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Posted 11 July 2014 - 04:10 PM

 Here're a few tools to try.  First download Malwarebytes from here http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ , get it up to date and do a scan with it.  When it finishes, click the Quarantine All button and follow the onscreen instructions.  If that doesn't fix it, try AdwCleaner from here.  http://www.bleepingcomputer.com/download/adwcleaner/ .

Next you can try Junk Removal Tool and TDSSKiller.  There're more tools if those don't fix the problem, but let's start with these and see what happens.

 

Good luck.


Edited by wpgwpg, 11 July 2014 - 04:11 PM.

Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 bclark414

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Posted 12 July 2014 - 09:12 PM

How do I go about copying this onto a CD to run on the infected computer, since I can't access the Internet from the infected computer directly?



#4 boopme

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Posted 15 July 2014 - 08:08 PM

From another PC download these onto the CD and then open the CD on the infected machine .

Follow the instructions.

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



    Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
  • .
    .
    .
    ADW Cleaner

    Please download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • -- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).


    .

    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • .

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