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Explorer.exe Application Error (oxc0000022)


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7 replies to this topic

#1 KayleeAmanda

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Posted 11 July 2014 - 01:06 PM

Hello!

 

I have struggled with this issue for 2 days now and I humbly bow down to whoever may be able to help me. I bought this asus gaming laptop off of my brother in law. All was good until my fiance got ahold of it and loaded WoW onto it and played for about a week.

 

Now my main user profile won't load. I get an error stating  EXPLORER.EXE - Application Error "The application was unable to start correctly (0xc0000022). Click OK to close the application."

 

I am able to load explorer by going into task manager and running it, after which it sometimes states that my account is temporary and nothing will be saved

 

I made a new user account, it also won't load explorer except by manually doing so as stated above.

 

Malware Bytes finds nothing. Super Anti Spyware finds nothing. Avast and AVG find nothing.

 

I restored to a restore point 4 days ago, same issue.

 

I have tried a lot of what has been posted before to others with no success, but I am 100% open to trying it all again.

 

Thank you all so much, computer geniuses!!!

 

ETA: Wow, can't believe I forgot this. I'm running windows 7 64 bit.


Edited by hamluis, 11 July 2014 - 06:12 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 wpgwpg

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Posted 11 July 2014 - 01:52 PM

 Try running SFC.  Click Start and type CMD in the search box, then right-click CMD.EXE and click Run as Administrator.  From the Command Prompt type sfc /scannow.  That will check for corrupt system files and attempt to repair them.  If it reports it's unable to repair something, please copy the log and paste it here.  You'll have to first copy it to a temporary file from C:\Windows\Logs\CBS\CBS.log then double-click it to open it.  Copy and paste it into a reply here.

 

Good luck.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 KayleeAmanda

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Posted 11 July 2014 - 04:40 PM

Hello there wpgwpg, thank you for writing back so quickly :)

 

I have run SFC before and it said nothing was found to be out of the ordinary, but I ran it again. It ran through the verification phase and it says:

"Beginning verification phase of system scan. Verification 100% complete. Windows Resource Protection did not find any integrity violations"

 

BUT I found the permissions for explorer.exe were all outta whack. My user and admin profiles had hardly any permissions, yet some profile called TrustedInstaller had full permissions? So I fixed that. Will update.

 

ETA: changing permissions and restarting didn't help.


Edited by KayleeAmanda, 11 July 2014 - 04:43 PM.


#4 wpgwpg

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Posted 11 July 2014 - 04:49 PM

 OK, here're some more tools to try.  Download AdwCleaner from here http://www.bleepingcomputer.com/download/adwcleaner/ and see if it helps.  If it doesn't, download Junkware Removal Tool and TDSSKiller you can download from the same place.

 

Good luck.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#5 KayleeAmanda

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Posted 11 July 2014 - 04:57 PM

Here is the report from AdwCleaner:

 

# AdwCleaner v3.215 - Report created 11/07/2014 at 17:55:22
# Updated 09/07/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Kaylee - KAYLEE-PC
# Running from : C:\Users\Kaylee.Kaylee-PC\Downloads\AdwCleaner.exe
# Option : Scan
 
***** [ Services ] *****
 
Service Found : Partner Service
 
***** [ Files / Folders ] *****
 
Folder Found : C:\ProgramData\AVG Security Toolbar
Folder Found : C:\ProgramData\Partner
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{2318C2B1-4965-11D4-9B18-009027A5CD4F}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4}
Key Found : HKLM\SOFTWARE\Classes\AppID\{28A88B70-D874-4F73-BBBA-9B2B222FB7D6}
Key Found : HKLM\SOFTWARE\Classes\AppID\kt_bho_dll.dll
Key Found : HKLM\SOFTWARE\Classes\CLSID\{2318C2B1-4965-11D4-9B18-009027A5CD4F}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Found : HKLM\SOFTWARE\Classes\kt_bho.KettleBho
Key Found : HKLM\SOFTWARE\Classes\kt_bho.KettleBho.1
Key Found : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Found : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{86676E13-D6D8-4652-9FCF-F2047F1FB000}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4}
Key Found : [x64] HKLM\SOFTWARE\Classes\CLSID\{2318C2B1-4965-11D4-9B18-009027A5CD4F}
Key Found : [x64] HKLM\SOFTWARE\Classes\CLSID\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4}
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4}
Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{2318C2B1-4965-11D4-9B18-009027A5CD4F}]
Value Found : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{2318C2B1-4965-11D4-9B18-009027A5CD4F}]
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.17207
 
 
-\\ Google Chrome v35.0.1916.153
 
*************************
 
AdwCleaner[R0].txt - [2522 octets] - [11/07/2014 17:55:22]
 
########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [2582 octets] ##########


#6 KayleeAmanda

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Posted 11 July 2014 - 05:27 PM

From Junkware Removal Tool:

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 7 Home Premium x64
Ran by Kaylee on 11/07/2014 at 18:01:32.48
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer\Main\\Default_Page_URL
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 11/07/2014 at 18:26:27.84
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#7 wpgwpg

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Posted 12 July 2014 - 04:25 PM

 Do you still have the problem?


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#8 KayleeAmanda

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Posted 12 July 2014 - 09:58 PM

Well, funny (or not so funny) story, umm I tried to do a recovery from an image (sort of like restore) and when I rebooted, it said "missing operating system." So I gave up and installed windows 8. I had wanted to upgrade anyways so... my next question is I have 2 hard drives or partitions now. C and D both have 465 gb on them. D appears to be leftover remnants of C from windows 7. Can I get rid of it and have one big hard drive? :)


Edited by KayleeAmanda, 12 July 2014 - 09:59 PM.





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