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I lost internet after running a performance program


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#1 lorblue

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Posted 11 July 2014 - 12:17 PM

Hello!  I hope someone can help me with this.... I have AVG Free on my Vista PC.  I clicked the "fix performance" button.  The scan said that I had over 250 registry errors, as well as junk files, fragments, etc.  I clicked the "fix now" button, it did what it does, and since then I can't connect to the internet at all.  Already checked with my ISP, they sent out a tech, and a second tech stopped in to help after two hours without a solution.  Both of the techs were able to connect through my modem with the wireless feature, and when I brought down my laptop, I was able to connect with the Ethernet cable. I tried to resolve it with AVG's support live chat, but that was a total joke.

 

My thought is that the AVG program deleted something that was necessary for the connection to go through.

 

Any ideas?????

 

Thanks in advance



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#2 ElfBane

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Posted 11 July 2014 - 01:01 PM

Do a System Restore to a date before running the "performance" enhancement.



#3 lorblue

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Posted 13 July 2014 - 01:02 PM

Thank you, Elfbane, for your reply.  

Unfortunately, the system restore did not work.  I ran it several times, all the way back to the oldest date in the list.  After restarting each time I received the following message:

 

          System Restore did not complete successfully.  Your computer's system files and settings were not changed.

          Details:

          An unspecified error occurred during System Restore.

          You might want to try System Restore again and choose a different restore point.

 

 

Is there anything else I could try?



#4 ElfBane

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Posted 14 July 2014 - 09:01 AM

The winsock and DNS functions may have been messed with by the AVG utility. Try this tool... http://www.bleepingcomputer.com/download/windows-repair-all-in-one/ .



#5 lorblue

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Posted 14 July 2014 - 02:47 PM

Thank you once again, Elfbane, for your reply.  However, since the computer in question can't connect to the internet, how would I be able to download this tool?



#6 ElfBane

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Posted 14 July 2014 - 04:47 PM

DL it to another PC and sneaker-net it to the afflicted PC via a flash drive.






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