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Desperate!!!


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#1 skhooks1

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Posted 10 July 2014 - 08:33 PM

I have an alienware and it has been working properly for the past 4 years. Then this Monday, I have been having all sorts of problems which are obviously virusues and malware!!! I can connect to the internet from the start window, but not when using a second party like Sugar Sync...It tells me there is no internet connection. I cant get Chrome or Firefox to work although I have IE Explorer.
 
Sugar Sync is not connected, my Protools seems to not be working either since Monday.
 
I already had AVG, I've installed Malwarebytes, MS Safety Scanner, MS Security Essentials, numerous scans in safe mode with network and still i don't believe my entire removal process has been effective 100%!!!
 
I even got the blue screen twice in normal mode earlier today.
 
HELP!!!

Edit: Moved topic from Windows Vista to the more appropriate forum.~ Animal

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#2 wpgwpg

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Posted 11 July 2014 - 11:23 AM

 To help determine the problem please download and run Speccy from here: http://www.bleepingcomputer.com/download/speccy/ .  After running it click File -> Publish snapshot... Copy and paste the link it gives you into your next post.

 

 Then download MiniToolBox and run it with the following boxes checked:

 
List last 10 Event Viewer Errors
 
List Installed Programs
 
List Users, Partitions, and Memory size
 
Copy the resulting log and paste into a reply here.

Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 skhooks1

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Posted 11 July 2014 - 08:04 PM

I'm sorry I'm not quite sure why you would want me to run speecy if everything on my computer was running fine before all the infection?

#4 boopme

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Posted 11 July 2014 - 08:08 PM

A mini tool log and these will be handy.
 
Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
     
    Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
  • .
    .
    .
    ADW Cleaner
    Please download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • -- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).

    .
    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • .
    .
    .
    .
  • Last run ESET.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 skhooks1

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Posted 11 July 2014 - 08:33 PM

I apologize for my question on speccy. However, when I did run it, I got the window but the following error came up: Piriform Speccy: CPU dll init failed (error 2)! Some information will not be displayed! The crash report from Speccy popped up saying the application has quit unexpectedly.

 

In the Piriform Speccy window under Graphics the CPU and Graphics both displayed in orange "Cannot initialize SPC dll"



#6 skhooks1

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Posted 11 July 2014 - 08:37 PM

Also Im having to do all this in safe mode with networks, correct? Tried logging on normal a few minutes ago and it restarted the computer after giving me the dreaded blue screen. 



#7 skhooks1

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Posted 11 July 2014 - 08:40 PM

i keept thinking of things after i post!!!! Sorry!!! I need to do a back up but I'm not even sure exactly what all is important. Maybe someone can direct me because unfortunately I do not have any windows software cds for this computer.

 

I believe the registry files?



#8 wpgwpg

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Posted 11 July 2014 - 08:49 PM

I'm sorry I'm not quite sure why you would want me to run speecy if everything on my computer was running fine before all the infection?

 You need to run Speccy because this point we don't know anything about your configuration, what the temperatures are, what the SMART data for your hard drives are, and what version of Windows you're running.

 

 Now regarding the discs for your computer, the instructions for creating them should be in your user guide which should be on your computer.  If you can't find that, you can contact Dell.  You can also create a repair CD by going to Start -> Control Panel -> Backup and restore -> Create system repair disc.  Insert a blank CD-R.  I'm assuming Windows 7 because you implied your system is 4 years old.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#9 noknojon

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Posted 11 July 2014 - 09:21 PM

In the Piriform Speccy window under Graphics the CPU and Graphics both displayed in orange "Cannot initialize SPC dll"

Ignore the Speccy request at this time, if you have problems with logging on or are in safe mode, this is the Standard Error shown.

 

It is not required at this time -

 

Just follow the instructions from boopme as best as you can


Edited by noknojon, 11 July 2014 - 09:32 PM.


#10 skhooks1

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Posted 11 July 2014 - 11:21 PM

I tried running speccy but it crashed
I have an alien ware not dell. So since speccy isn't working is there anything else I can do

#11 boopme

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Posted 12 July 2014 - 09:23 AM

Skip speccy don't need it... run tools in post 4..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 wpgwpg

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Posted 12 July 2014 - 09:26 AM

I tried running speccy but it crashed
I have an alien ware not dell. So since speccy isn't working is there anything else I can do

 Alienware is sold and supported by Dell.  


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#13 noknojon

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Posted 12 July 2014 - 09:55 AM

Only follow the post by boopme, from Post #4. The other poster can be ignored.



#14 wpgwpg

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Posted 12 July 2014 - 01:28 PM

I apologize for my question on speccy. However, when I did run it, I got the window but the following error came up: Piriform Speccy: CPU dll init failed (error 2)! Some information will not be displayed! The crash report from Speccy popped up saying the application has quit unexpectedly.

 

In the Piriform Speccy window under Graphics the CPU and Graphics both displayed in orange "Cannot initialize SPC dll"

 You can take what Boopme says to the bank.  The reasons I gave for asking for Speccy are true, but if you can't run it, we will certainly work with what you CAN do.  I'm sorry if I didn't give that comment due consideration.  

 If you look at Boopme's personal info, he says he's 10 years old.  He's very bright for a kid that age don't you think!   :bananas:


Edited by wpgwpg, 12 July 2014 - 01:28 PM.

Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#15 boopme

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Posted 14 July 2014 - 02:08 PM

10 years is actually how long I have been here at BC.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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