I just signed up on the forum and I am really hoping that you guys have some ideas on how to fix the Windows 7 install problem I am having. I offered to one of my kids friends parents that I would take a look at their desktop for them as it was not loading windows. I ran some diagnostics on it, but nothing showed up. I figured I would just format and re install Windows, which I was able to format using Acronis, as all other attempts failed. I was told by a friend of mine, who is at a higher level than me in computers that I should go to Microsoft's website and download an image that matches what the product key sticker says, which is Windows 7 Home Premium. I go to the image burned it to a DVD using image Burn and now, every time that I boot to the disc and tell it to install windows, it will start to load the setup files, but will abruptly stop and ask for the location of the drivers. I really am at a loss here, as the only drivers I have for the computer are two discs' that she gave me. Any help would be appreciated.
The computer is a Dell Inspiron
4 Gig Ram
Other than the specs above, I don't know a whole lot about this computer.