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Wifi but no internet


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#1 Shnvlkmn

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Posted 10 July 2014 - 03:41 PM

Hello,
New here and don't know a lot about computers.
I have a year old laptop and suddenly I can't connect to internet even though it says I have a Wifi connection. Any ideas how to remedy this? Thanks

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#2 kaz20

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Posted 10 July 2014 - 03:42 PM

try resetting the wifi router.. unplug it for about 30 seconds then plug it back in. see what happens after that



#3 Shnvlkmn

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Posted 10 July 2014 - 04:48 PM

I tried that and I didn't work. I have tried restoring it to a point where I could get a connection and that didn't work either. I have an ipad and another laptop and they both connect.




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