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Computer turns off without warning


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#1 scags

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Posted 09 July 2014 - 08:21 PM

Hi all,

 

My HP Pavilion desktop (Win 8.1 64bit) has a power failure issue.  It will  randomly lose power and shutdown (hard shutdown) without warning.  This has happened 4 times in the last month, about once a week. I ran the diagnostic test that comes with the computer but it did not find any problems.  Is there any other troubleshooting steps i should take?

 

Thank You!



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#2 dicke

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Posted 09 July 2014 - 09:21 PM

Hi,

Have you checked to see if heat is a problem? Either with the PSU or the CPU? What are the specs for your system hardware?

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#3 scags

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Posted 09 July 2014 - 10:09 PM

There does not seem to be any obvious over heating symptoms.  The computer is less then a year old so i have not cleaned the inside yet but the fan runs normal and the case and back are not hot/warm to the touch.

 

Summary
        Operating System
            Windows 8.1 Pro with Media Center 64-bit
        CPU
            AMD A8-6500    58 °C
            Richland 32nm Technology
        RAM
            7.00GB Single-Channel DDR3 @ 798MHz (11-11-12-28)
        Motherboard
            MSI 2AE0 (P0)    36 °C
        Graphics
            S24C230 (1920x1080@60Hz)
            768MB ATI AMD Radeon HD 8570D (HP)    8 °C
        Storage
            1863GB Seagate ST2000DM 001-1CH164 SATA Disk Device (SATA)    33 °C
            931GB Western Digital WD My Passport 07A8 USB Device (USB (SATA))    33 °C
            7GB SanDisk Cruzer Glide USB Device (USB (SATA))    33 °C
        Optical Drives
            hp DVD-RAM GHA3N
        Audio
            IDT High Definition Audio CODEC

 

Thanks for your help



#4 dicke

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Posted 10 July 2014 - 06:56 AM

How big is the PSU [watts]

Thanks


Stay well and surf safe [stay protected]

Dick E


#5 dicke

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Posted 10 July 2014 - 06:59 AM

Looks like I can't edit

 

768MB ATI AMD Radeon HD 8570D (HP)    8 °C

 

seems cool - is it working at all?

Thanks


Stay well and surf safe [stay protected]

Dick E


#6 scags

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Posted 10 July 2014 - 01:49 PM

Power Supply
  • Form factor: Internal ATX
  • Total wattage: 300W
  • Nominal input voltage range: 200-240V/3A (50-60Hz)
  • Dimensions: 150mm x 140mm x 86mm (5.9 x 5.5 x 3.4 inches)

 

Yes the computer works well minus the power failure issue.



#7 dicke

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Posted 10 July 2014 - 02:20 PM

You might take a look here

http://www.msi.com/power-supply-calculator/

and compute your power requirements

I try to hold my need at 75% of available [max]

When you get too close to the end problems are more frequent for many reasons.

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#8 dicke

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Posted 10 July 2014 - 02:41 PM

Here's a better link

http://support.asus.com/powersupply.aspx


Stay well and surf safe [stay protected]

Dick E


#9 scags

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Posted 10 July 2014 - 03:05 PM

ok i'll check it out.  Thanks again for you help






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