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MacBook won't start up


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#1 SRNH

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Posted 09 July 2014 - 05:42 PM

MacBook1,1 (Core Duo) 2.0 GHz upgraded to 2 GB RAM and 500 GB storage, running OSX 10.6.8 Snow Leopard

 

The computer will not start up properly. When attempting to start up normally, it will get to the loading screen, show the Apple logo and the loading circle, then go black and not do anything more.

 

If I hold shift while starting up to boot into safe mode, it present a screen saying this in the background:

panic(cpu 0 caller 0x563ebd): "Unable to find driver for this platform: \"ACPI\".\n"@/SourceCache/xnu/xnu-1504.15.3/iokit/Kernel/IOPlatformExpert.cpp:1 387
Debugger called: <panic>
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x2fa03da8 : 0x21b837 (0x5dd7fc 0x2fa03ddc 0x223ce1 0x0)
0x2fa03df8 : 0x563ebd (0x5e71ac 0x5182500 0x2fa03e28 0x51f5a40)
0x2fa03e18 : 0x543f60 (0x51e3180 0x51e3d80 0x1 0x506b76)
0x2fa03e78 : 0x542137 (0x51e3d80 0x51e3180 0x5316e00 0x50aa3e)
0x2fa03f28 : 0x5426e9 (0x5`e3d80 0x51ee680 0x8 0xffffffff)
0x2fa03f78 : 0x5443d5 (0x51e3d80 0x0 0x2fa03fac 0x1)
0x2fa03fc8 : 0x2a179c (0x5326830 0x0 0xffffffff 0xffffffff)

BSD process name corresponding to current thread: Unknown

Mac OS version:
Not yet set

Kernel version:
Darwin Kernel Version 10.8.0 Tue Jun 7 16:33:36 PM

System uptime in nanoseconds: 233084024

Above all of this and in the center there is the dark box with a power button symbol saying "You need to restart your computer. Hold down the Power button until it turns off, then press the Power button again." in multiple languages. When I attempt to follow these instructions, the computer gets to a white screen and an Apple logo; a loading bar then appears and loads a small amount of the way before it is replaced by the normal loading circle, which continues for some time before the computer goes black again.

 

I have tried booting in single-user and verbose mode but neither of these accomplished anything. I managed to boot the computer from a Linux Mint live disc.

 

I do not have the install disc for the computer.

 

1) How can I try to go about getting it to start up?

2) From within Mint, is there a way to access my files? I can browse through Macintosh HD in Mint but cannot find the Users folder or any of my personal files.

3) Even if I can't access my files, is there a way to back them up and be able to access them later?

4) Should I bring my laptop to an Apple Store, and is it likely that something that will erase my files will need to be done to get it working again?



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#2 techgeek88

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Posted 10 July 2014 - 02:59 PM

You are experiencing a Kernel Panic.

 

I googled the panic code and it appears that you will need to reinstall the OS.

 

If the computer is new enough you can access recovery mode by holding Apple+R at the same time during boot up and then erasing the drive and reinstalling OS X.

 

I'm not familiar with linux or data recovery but according to Apple support forums, that is the fix. If your computer doesn't have recovery mode (Apple+R), you'll need to come up with a Snow Leopard disc.



#3 SRNH

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Posted 10 July 2014 - 04:14 PM

Can I buy a new Snow Leopard disc and use that? Does anyone else here know a way to get the files off of it?

 

Thank you.



#4 Buddyme2

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Posted 10 July 2014 - 04:57 PM

Resolving Kernel Panics

 

Understanding and Debugging Kernel Panics

 

Apple still sells Mac OS X 10.6.

 

Diskwarrior may retrieve the files for you. It's bit pricey but, worth it IMO.



#5 techgeek88

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Posted 10 July 2014 - 05:21 PM

Can I buy a new Snow Leopard disc and use that? Does anyone else here know a way to get the files off of it?

 

Thank you.

Yes you can use a new SL disc and it's a good way to go.

 

As far as file recovery I hear great things about Diskwarrior or TechTool Pro.



#6 SRNH

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Posted 10 July 2014 - 09:33 PM

Diskwarrior may retrieve the files for you. It's bit pricey but, worth it IMO.

 

I didn't have any particularly important files on the laptop, it will be a bit of a nuisance but not worth the money to buy this.

 

Thanks for everyone's help!



#7 techgeek88

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Posted 12 July 2014 - 01:53 PM

You're welcome! I hope you will get it fixed.

 

Once you acquire a SL install disc and need help with the reinstallation, please let me know. You'll want to do an erase and install and start from scratch.



#8 staygold512

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Posted 25 August 2014 - 11:19 AM

I might also add that if the issue is OS related the HD might be ok. You might be able to rescue data from the HD with target disc mode if you have another Mac. 

http://support.apple.com/kb/PH3838?viewlocale=en_US&locale=en_US 

Never used it but I've also heard good things about diskwarrior. 






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