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Pop up tabs that lock up my browser


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12 replies to this topic

#1 norms

norms

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Posted 09 July 2014 - 12:49 AM

I seem to have gotten a virus that is locking up my browser (Chrome & Firefox).  I uninstalled Chrome and installed Firefox but I get the same pop up, sometimes in sveral tabs.  It wants me to send money and they will unlock my computer (go figure :lol: ). The only way for me to dump out of the browser is through task manager.  Very inconsistant about when it happens.  No rhyme or reason as to when it happens.  Eset doesn't see it.  Help would be appreciated.



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#2 fireman4it

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Posted 09 July 2014 - 02:00 PM

Hello 

norms

,

  • Welcome to Bleeping Computer.
  • My name is fireman4it and I will be helping you with your Malware problem.

    Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
      
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
      
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
  • In the upper right hand corner of the topic you will see a button called Follow This Topic.I suggest you click it and select Immediate E-Mail notification and click on Follow This Topic. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

      
  • Finally, please reply using the Post  button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.
  •   I will be analyzing your log. I will get back to you with instructions.

 

 

1.

Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool .
  • Click on the Scan button.
  • AdwCleaner will begin to scan your computer.
  • After the scan has finished...
  • Click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.

 

2.

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please copy and paste log back here.
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.


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The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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#3 norms

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Posted 10 July 2014 - 12:58 AM

Thanks for your response.  Here are the logs.

 

# AdwCleaner v3.215 - Report created 09/07/2014 at 22:46:38
# Updated 09/07/2014 by Xplode
# Operating System : Windows Vista ™ Business Service Pack 2 (32 bits)
# Username : Simpson - SIMPSON-PC
# Running from : C:\Users\Simpson\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

***** [ Browsers ] *****

-\\ Internet Explorer v9.0.8112.16555

-\\ Mozilla Firefox v30.0 (en-US)

[ File : C:\Users\Simpson\AppData\Roaming\Mozilla\Firefox\Profiles\olwkwhfe.default\prefs.js ]

*************************

AdwCleaner[R0].txt - [783 octets] - [09/07/2014 22:45:33]
AdwCleaner[S0].txt - [705 octets] - [09/07/2014 22:46:38]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [764 octets] ##########

 

 

 

 

Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version:09-07-2014
Ran by Simpson (administrator) on SIMPSON-PC on 09-07-2014 22:50:48
Running from C:\Users\Simpson\Desktop
Platform: Microsoft® Windows Vista™ Business  Service Pack 2 (X86) OS Language: English (United States)
Internet Explorer Version 9
Boot Mode: Normal

The only official download link for FRST:
Download link for 32-Bit version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/
Download link for 64-Bit Version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/
Download link from any site other than Bleeping Computer is unpermitted or outdated.
See tutorial for FRST: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Processes (Whitelisted) =================

(ATI Technologies Inc.) C:\Windows\System32\Ati2evxx.exe
(Microsoft Corporation) C:\Windows\System32\SLsvc.exe
(Hewlett-Packard Company) C:\Windows\System32\hpservice.exe
(ATI Technologies Inc.) C:\Windows\System32\Ati2evxx.exe
(Andrea Electronics Corporation) C:\Windows\System32\AEADISRV.EXE
(Apple Inc.) C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
(Microsoft Corporation) C:\Program Files\Windows Defender\MSASCui.exe
(Analog Devices, Inc.) C:\Program Files\Analog Devices\Core\smax4pnp.exe
(ESET) C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
(Apple Inc.) C:\Program Files\iTunes\iTunesHelper.exe
(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe
(ESET) C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
(Apple Inc.) C:\Program Files\iPod\bin\iPodService.exe

==================== Registry (Whitelisted) ==================

HKLM\...\Run: [Windows Defender] => C:\Program Files\Windows Defender\MSASCui.exe [1008184 2008-01-18] (Microsoft Corporation)
HKLM\...\Run: [SoundMAXPnP] => C:\Program Files\Analog Devices\Core\smax4pnp.exe [1183744 2007-02-21] (Analog Devices, Inc.)
HKLM\...\Run: [egui] => C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe [5075104 2014-02-24] (ESET)
HKLM\...\Run: [Adobe ARM] => C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe [959904 2013-11-21] (Adobe Systems Incorporated)
HKLM\...\Run: [iTunesHelper] => C:\Program Files\iTunes\iTunesHelper.exe [152392 2014-05-26] (Apple Inc.)
Winlogon\Notify\ScCertProp: wlnotify.dll [X]
HKU\S-1-5-19\...\Run: [WindowsWelcomeCenter] => rundll32.exe oobefldr.dll,ShowWelcomeCenter
HKU\S-1-5-20\...\Run: [WindowsWelcomeCenter] => rundll32.exe oobefldr.dll,ShowWelcomeCenter
HKU\S-1-5-21-3699591470-988695380-1765065045-1000\...\MountPoints2: {6724fa84-e28f-11e3-af1c-806e6f6e6963} - D:\SETUP.EXE

==================== Internet (Whitelisted) ====================

SearchScopes: HKLM - DefaultScope value is missing.
BHO: Office Document Cache Handler - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL (Microsoft Corporation)
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Winsock: Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Tcpip\Parameters: [DhcpNameServer] 66.199.187.21 66.199.187.22 4.2.2.2 4.2.2.3

FireFox:
========
FF ProfilePath: C:\Users\Simpson\AppData\Roaming\Mozilla\Firefox\Profiles\olwkwhfe.default
FF Homepage: https://www.google.com/
FF Plugin: @adobe.com/FlashPlayer - C:\Windows\system32\Macromed\Flash\NPSWF32_14_0_0_125.dll ()
FF Plugin: @Apple.com/iTunes,version=1.0 - C:\Program Files\iTunes\Mozilla Plugins\npitunes.dll ()
FF Plugin: @microsoft.com/OfficeAuthz,version=14.0 - C:\PROGRA~1\MICROS~1\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF Plugin: @microsoft.com/SharePoint,version=14.0 - C:\PROGRA~1\MICROS~1\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF Plugin: @microsoft.com/WPF,version=3.5 - c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll (Microsoft Corporation)
FF Plugin: Adobe Reader - C:\Program Files\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF HKLM\...\Firefox\Extensions: [{20a82645-c095-46ed-80e3-08825760534b}] - c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
FF Extension: Microsoft .NET Framework Assistant - c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension [2014-05-24]
FF HKLM\...\Thunderbird\Extensions: [eplgTb@eset.com] - C:\Program Files\ESET\ESET NOD32 Antivirus\Mozilla Thunderbird
FF Extension: ESET Smart Security Extension - C:\Program Files\ESET\ESET NOD32 Antivirus\Mozilla Thunderbird [2014-05-24]

========================== Services (Whitelisted) =================

R2 ekrn; C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe [1343408 2014-02-24] (ESET)

==================== Drivers (Whitelisted) ====================

R1 eamonm; C:\Windows\System32\DRIVERS\eamonm.sys [188808 2013-09-17] (ESET)
R1 ehdrv; C:\Windows\System32\DRIVERS\ehdrv.sys [134248 2013-09-17] (ESET)
R2 epfwwfpr; C:\Windows\System32\DRIVERS\epfwwfpr.sys [122376 2013-09-17] (ESET)
R3 RICOH SmartCard Reader; C:\Windows\System32\DRIVERS\rismc32.sys [47488 2006-10-03] (RICOH Company, Ltd.)
S4 blbdrive; \SystemRoot\system32\drivers\blbdrive.sys [X]
S3 IpInIp; system32\DRIVERS\ipinip.sys [X]
S3 NwlnkFlt; system32\DRIVERS\nwlnkflt.sys [X]
S3 NwlnkFwd; system32\DRIVERS\nwlnkfwd.sys [X]

==================== NetSvcs (Whitelisted) ===================

==================== One Month Created Files and Folders ========

2014-07-09 22:50 - 2014-07-09 22:51 - 00005569 _____ () C:\Users\Simpson\Desktop\FRST.txt
2014-07-09 22:50 - 2014-07-09 22:50 - 00000000 ____D () C:\FRST
2014-07-09 22:49 - 2014-07-09 22:49 - 00000843 _____ () C:\Users\Simpson\Desktop\AdwCleaner[S0].txt
2014-07-09 22:45 - 2014-07-09 22:46 - 00000000 ____D () C:\AdwCleaner
2014-07-09 22:43 - 2014-07-09 22:43 - 01074688 _____ (Farbar) C:\Users\Simpson\Desktop\FRST.exe
2014-07-09 22:42 - 2014-07-09 22:42 - 01348263 _____ () C:\Users\Simpson\Desktop\AdwCleaner.exe
2014-07-05 23:29 - 2014-07-09 22:48 - 00000830 _____ () C:\Windows\Tasks\Adobe Flash Player Updater.job
2014-07-05 23:29 - 2014-07-05 23:29 - 00000000 ____D () C:\Users\Simpson\AppData\Local\Macromedia
2014-07-05 23:04 - 2014-07-05 23:04 - 00000858 _____ () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Mozilla Firefox.lnk
2014-07-05 23:04 - 2014-07-05 23:04 - 00000846 _____ () C:\Users\Public\Desktop\Mozilla Firefox.lnk
2014-07-05 23:04 - 2014-07-05 23:04 - 00000000 ____D () C:\Users\Simpson\AppData\Roaming\Mozilla
2014-07-05 23:04 - 2014-07-05 23:04 - 00000000 ____D () C:\Users\Simpson\AppData\Local\Mozilla
2014-07-05 23:03 - 2014-07-05 23:04 - 00000000 ____D () C:\Program Files\Mozilla Firefox
2014-07-05 23:03 - 2014-07-05 23:03 - 00000000 ____D () C:\ProgramData\Mozilla
2014-07-05 23:03 - 2014-07-05 23:03 - 00000000 ____D () C:\Program Files\Mozilla Maintenance Service
2014-06-23 21:31 - 2014-05-28 09:48 - 12356608 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.dll
2014-06-23 21:31 - 2014-05-28 09:39 - 01810432 _____ (Microsoft Corporation) C:\Windows\system32\jscript9.dll
2014-06-23 21:31 - 2014-05-28 09:38 - 09711104 _____ (Microsoft Corporation) C:\Windows\system32\ieframe.dll
2014-06-23 21:31 - 2014-05-28 09:33 - 01106432 _____ (Microsoft Corporation) C:\Windows\system32\urlmon.dll
2014-06-23 21:31 - 2014-05-28 09:32 - 01427968 _____ (Microsoft Corporation) C:\Windows\system32\inetcpl.cpl
2014-06-23 21:31 - 2014-05-28 09:32 - 01129472 _____ (Microsoft Corporation) C:\Windows\system32\wininet.dll
2014-06-23 21:31 - 2014-05-28 09:31 - 00231936 _____ (Microsoft Corporation) C:\Windows\system32\url.dll
2014-06-23 21:31 - 2014-05-28 09:31 - 00065536 _____ (Microsoft Corporation) C:\Windows\system32\jsproxy.dll
2014-06-23 21:31 - 2014-05-28 09:30 - 01796096 _____ (Microsoft Corporation) C:\Windows\system32\iertutil.dll
2014-06-23 21:31 - 2014-05-28 09:30 - 00717824 _____ (Microsoft Corporation) C:\Windows\system32\jscript.dll
2014-06-23 21:31 - 2014-05-28 09:30 - 00607744 _____ (Microsoft Corporation) C:\Windows\system32\msfeeds.dll
2014-06-23 21:31 - 2014-05-28 09:30 - 00421376 _____ (Microsoft Corporation) C:\Windows\system32\vbscript.dll
2014-06-23 21:31 - 2014-05-28 09:30 - 00353792 _____ (Microsoft Corporation) C:\Windows\system32\dxtmsft.dll
2014-06-23 21:31 - 2014-05-28 09:30 - 00142848 _____ (Microsoft Corporation) C:\Windows\system32\ieUnatt.exe
2014-06-23 21:31 - 2014-05-28 09:30 - 00041472 _____ (Microsoft Corporation) C:\Windows\system32\msfeedsbs.dll
2014-06-23 21:31 - 2014-05-28 09:29 - 02382848 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.tlb
2014-06-23 21:31 - 2014-05-28 09:29 - 00223232 _____ (Microsoft Corporation) C:\Windows\system32\dxtrans.dll
2014-06-23 21:31 - 2014-05-28 09:29 - 00073216 _____ (Microsoft Corporation) C:\Windows\system32\mshtmled.dll
2014-06-23 21:31 - 2014-05-28 09:29 - 00011776 _____ (Microsoft Corporation) C:\Windows\system32\mshta.exe
2014-06-23 21:31 - 2014-05-28 09:29 - 00010752 _____ (Microsoft Corporation) C:\Windows\system32\msfeedssync.exe
2014-06-23 21:31 - 2014-05-28 09:28 - 00176640 _____ (Microsoft Corporation) C:\Windows\system32\ieui.dll
2014-06-23 21:30 - 2014-04-26 09:01 - 00502784 _____ (Microsoft Corporation) C:\Windows\system32\usp10.dll
2014-06-23 21:30 - 2014-04-04 19:42 - 00905664 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\tcpip.sys
2014-06-23 21:30 - 2014-03-09 18:22 - 01401344 _____ (Microsoft Corporation) C:\Windows\system32\msxml6.dll
2014-06-23 21:30 - 2014-03-09 18:22 - 01248768 _____ (Microsoft Corporation) C:\Windows\system32\msxml3.dll

==================== One Month Modified Files and Folders =======

2014-07-09 22:51 - 2014-07-09 22:50 - 00005569 _____ () C:\Users\Simpson\Desktop\FRST.txt
2014-07-09 22:50 - 2014-07-09 22:50 - 00000000 ____D () C:\FRST
2014-07-09 22:49 - 2014-07-09 22:49 - 00000843 _____ () C:\Users\Simpson\Desktop\AdwCleaner[S0].txt
2014-07-09 22:49 - 2006-11-02 05:52 - 01950186 _____ () C:\Windows\WindowsUpdate.log
2014-07-09 22:48 - 2014-07-05 23:29 - 00000830 _____ () C:\Windows\Tasks\Adobe Flash Player Updater.job
2014-07-09 22:48 - 2006-11-02 06:01 - 00000006 ____H () C:\Windows\Tasks\SA.DAT
2014-07-09 22:48 - 2006-11-02 05:47 - 00003648 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
2014-07-09 22:48 - 2006-11-02 05:47 - 00003648 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
2014-07-09 22:47 - 2006-11-02 06:01 - 00016540 _____ () C:\Windows\Tasks\SCHEDLGU.TXT
2014-07-09 22:47 - 2006-11-02 06:00 - 00013250 _____ () C:\Windows\PFRO.log
2014-07-09 22:46 - 2014-07-09 22:45 - 00000000 ____D () C:\AdwCleaner
2014-07-09 22:46 - 2014-05-26 21:58 - 00699056 _____ (Adobe Systems Incorporated) C:\Windows\system32\FlashPlayerApp.exe
2014-07-09 22:46 - 2014-05-26 21:58 - 00071344 _____ (Adobe Systems Incorporated) C:\Windows\system32\FlashPlayerCPLApp.cpl
2014-07-09 22:43 - 2014-07-09 22:43 - 01074688 _____ (Farbar) C:\Users\Simpson\Desktop\FRST.exe
2014-07-09 22:42 - 2014-07-09 22:42 - 01348263 _____ () C:\Users\Simpson\Desktop\AdwCleaner.exe
2014-07-09 22:42 - 2006-11-02 03:33 - 00758370 _____ () C:\Windows\system32\PerfStringBackup.INI
2014-07-07 19:35 - 2006-11-02 05:47 - 00303256 _____ () C:\Windows\system32\FNTCACHE.DAT
2014-07-05 23:29 - 2014-07-05 23:29 - 00000000 ____D () C:\Users\Simpson\AppData\Local\Macromedia
2014-07-05 23:15 - 2014-05-25 09:51 - 00000000 ____D () C:\Program Files\Google
2014-07-05 23:14 - 2014-05-25 09:51 - 00000000 ____D () C:\Users\Simpson\AppData\Local\Google
2014-07-05 23:04 - 2014-07-05 23:04 - 00000858 _____ () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Mozilla Firefox.lnk
2014-07-05 23:04 - 2014-07-05 23:04 - 00000846 _____ () C:\Users\Public\Desktop\Mozilla Firefox.lnk
2014-07-05 23:04 - 2014-07-05 23:04 - 00000000 ____D () C:\Users\Simpson\AppData\Roaming\Mozilla
2014-07-05 23:04 - 2014-07-05 23:04 - 00000000 ____D () C:\Users\Simpson\AppData\Local\Mozilla
2014-07-05 23:04 - 2014-07-05 23:03 - 00000000 ____D () C:\Program Files\Mozilla Firefox
2014-07-05 23:03 - 2014-07-05 23:03 - 00000000 ____D () C:\ProgramData\Mozilla
2014-07-05 23:03 - 2014-07-05 23:03 - 00000000 ____D () C:\Program Files\Mozilla Maintenance Service
2014-07-05 23:01 - 2014-05-23 08:44 - 00000000 ____D () C:\temp
2014-06-23 22:01 - 2014-05-25 21:05 - 00000000 ____D () C:\Users\Simpson\AppData\Roaming\Apple Computer
2014-06-23 21:33 - 2014-05-24 09:56 - 00000000 ____D () C:\Windows\system32\MRT
2014-06-23 21:31 - 2006-11-02 03:24 - 92708840 _____ (Microsoft Corporation) C:\Windows\system32\mrt.exe

Some content of TEMP:
====================
C:\Users\Simpson\AppData\Local\Temp\fp_pl_pfs_installer.exe
C:\Users\Simpson\AppData\Local\Temp\InstHelper.exe
C:\Users\Simpson\AppData\Local\Temp\ose00000.exe
C:\Users\Simpson\AppData\Local\Temp\Quarantine.exe

==================== Bamital & volsnap Check =================

C:\Windows\explorer.exe => File is digitally signed
C:\Windows\system32\winlogon.exe => File is digitally signed
C:\Windows\system32\wininit.exe => File is digitally signed
C:\Windows\system32\svchost.exe => File is digitally signed
C:\Windows\system32\services.exe => File is digitally signed
C:\Windows\system32\User32.dll => File is digitally signed
C:\Windows\system32\userinit.exe => File is digitally signed
C:\Windows\system32\rpcss.dll => File is digitally signed
C:\Windows\system32\Drivers\volsnap.sys => File is digitally signed

LastRegBack: 2014-07-09 22:41

==================== End Of Log ============================

 

 

 

Additional scan result of Farbar Recovery Scan Tool (x86) Version:09-07-2014
Ran by Simpson at 2014-07-09 22:51:16
Running from C:\Users\Simpson\Desktop
Boot Mode: Normal
==========================================================

==================== Security Center ========================

AV: ESET NOD32 Antivirus 7.0 (Enabled - Up to date) {19259FAE-8396-A113-46DB-15B0E7DFA289}
AS: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: ESET NOD32 Antivirus 7.0 (Enabled - Up to date) {A2447E4A-A5AC-AE9D-7C6B-2EC29C58E834}

==================== Installed Programs ======================

Adobe Flash Player 14 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Flash Player 14 Plugin (HKLM\...\Adobe Flash Player Plugin) (Version: 14.0.0.125 - Adobe Systems Incorporated)
Adobe Reader X (10.1.10) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.10 - Adobe Systems Incorporated)
Apple Application Support (HKLM\...\{D9DAD0FF-495A-472B-9F10-BAE430A26682}) (Version: 3.0.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{18D47FA1-0440-48D3-A7E0-DA09537FF471}) (Version: 7.1.1.3 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
ESET NOD32 Antivirus (HKLM\...\{006B8604-097D-47F5-9590-6F43F94B9279}) (Version: 7.0.317.4 - ESET, spol s r. o.)
iTunes (HKLM\...\{0718A90E-93AA-49AF-A4FE-0165ACD91DF0}) (Version: 11.2.2.3 - Apple Inc.)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Home and Student 2010 (HKLM\...\Office14.SingleImage) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Single Image 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Mozilla Firefox 30.0 (x86 en-US) (HKLM\...\Mozilla Firefox 30.0 (x86 en-US)) (Version: 30.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 30.0 - Mozilla)
Revo Uninstaller 1.95 (HKLM\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)

==================== Restore Points  =========================

11-06-2014 15:49:29 Scheduled Checkpoint
24-06-2014 04:25:19 Windows Update
24-06-2014 04:31:23 Windows Update
04-07-2014 05:22:05 Windows Update
06-07-2014 06:14:12 Revo Uninstaller's restore point - Google Chrome
09-07-2014 06:31:53 Scheduled Checkpoint

==================== Hosts content: ==========================

2006-11-02 03:23 - 2006-09-18 14:41 - 00000761 ____A C:\Windows\system32\Drivers\etc\hosts
127.0.0.1       localhost
::1             localhost

==================== Scheduled Tasks (whitelisted) =============

Task: {0CAB7B68-718C-40E0-B83B-89DDF7007DC8} - System32\Tasks\Microsoft\Windows\PLA\System\ConvertLogEntries => Rundll32.exe %windir%\system32\pla.dll,PlaConvertLogEntries
Task: {155723BA-60E2-4354-93AF-84EAC8D3C2D8} - System32\Tasks\Microsoft\Windows\Wireless\GatherWirelessInfo => C:\Windows\system32\gatherWirelessInfo.vbs [2008-01-05] ()
Task: {2DE18FE4-6467-484F-8431-206702EC5546} - System32\Tasks\Microsoft\Windows\RAC\RACAgent => C:\Windows\system32\RacAgent.exe [2008-01-18] (Microsoft Corporation)
Task: {2E5B7D97-F14C-4CFF-864E-620AABA892D1} - System32\Tasks\Microsoft\Windows\Shell\CrawlStartPages
Task: {4D72741E-769C-45DB-8604-CB8EBDADAA29} - System32\Tasks\Microsoft\Windows\MobilePC\TMM
Task: {5C57E75F-7DD0-4BF6-BEAC-17D2F2425B54} - System32\Tasks\Microsoft\Windows\NetworkAccessProtection\NAPStatus UI
Task: {A68B367B-E706-4DCB-8447-F68BB19F9422} - System32\Tasks\Adobe Flash Player Updater => C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2014-07-09] (Adobe Systems Incorporated)
Task: {DEFFA772-EB4A-4EBA-95DE-B8EA69762A0C} - System32\Tasks\Microsoft\Windows\Tcpip\WSHReset => C:\Windows\system32\netsh.exe [2006-11-02] (Microsoft Corporation)
Task: {E8383966-72C1-4EAF-8491-208F3F3B292E} - System32\Tasks\Microsoft\Windows\Customer Experience Improvement Program\VistaSP1CEIP => C:\Windows\servicing\vsp1ceip.exe [2008-01-18] (Microsoft Corporation)
Task: C:\Windows\Tasks\Adobe Flash Player Updater.job => C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

==================== Loaded Modules (whitelisted) =============

2008-06-03 03:35 - 2008-06-03 03:35 - 00159744 _____ () C:\Windows\system32\atitmmxx.dll
2014-04-23 16:05 - 2014-04-23 16:05 - 00073544 _____ () C:\Program Files\Common Files\Apple\Apple Application Support\zlib1.dll
2014-04-23 16:04 - 2014-04-23 16:04 - 01044808 _____ () C:\Program Files\Common Files\Apple\Apple Application Support\libxml2.dll

==================== Alternate Data Streams (whitelisted) =========

==================== Safe Mode (whitelisted) ===================

==================== EXE Association (whitelisted) =============

==================== MSCONFIG/TASK MANAGER disabled items =========

==================== Faulty Device Manager Devices =============

Name: Fingerprint Sensor
Description: Fingerprint Sensor
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: Base System Device
Description: Base System Device
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

==================== Event log errors: =========================

Application errors:
==================
Error: (07/08/2014 10:50:37 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 22137

Error: (07/08/2014 10:50:37 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 22137

Error: (07/08/2014 10:50:37 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (07/06/2014 10:44:11 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application iTunes.exe, version 11.2.2.3, time stamp 0x5383f31a, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x00003d26,
process id 0xeec, application start time 0xiTunes.exe0.

Error: (07/06/2014 10:44:06 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application plugin-container.exe, version 30.0.0.5269, time stamp 0x53914233, faulting module mozalloc.dll, version 30.0.0.5269, time stamp 0x53911393, exception code 0x80000003, fault offset 0x0000141b,
process id 0x8f8, application start time 0xplugin-container.exe0.

Error: (07/05/2014 11:14:10 PM) (Source: VSS) (EventID: 8194) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005.
This is often caused by incorrect security settings in either the writer or requestor process.

Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {a31a92bb-77cc-4b6a-8170-74acc5d028d4}

Error: (07/05/2014 10:44:52 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5082419

Error: (07/05/2014 10:44:52 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5082419

Error: (07/05/2014 10:44:52 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (07/05/2014 10:05:42 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2733106

System errors:
=============
Error: (06/25/2014 10:10:54 PM) (Source: PlugPlayManager) (EventID: 12) (User: )
Description: The device 'In-Build Conexant Type 2 modem #2' (HDAUDIO\FUNC_02&VEN_14F1&DEV_2C06&SUBSYS_14F10000&REV_1000\4&274fe15a&0&0102) disappeared from the system without first being prepared for removal.

Error: (06/23/2014 05:59:08 PM) (Source: TPM) (EventID: 12) (User: )
Description: The device driver for the Trusted Platform Module (TPM) encountered an error in the TPM hardware, which might prevent some applications using TPM services from operating correctly.  Please restart your computer to reset the TPM hardware.  For further assistance on this hardware issue, please contact the computer manufacturer for more information.

Error: (06/23/2014 05:58:55 PM) (Source: TPM) (EventID: 13) (User: )
Description: The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

Error: (06/23/2014 05:58:55 PM) (Source: Microsoft-Windows-TBS) (EventID: 516) (User: NT AUTHORITY)
Description: 0x8007045d

Error: (06/22/2014 11:58:50 PM) (Source: TPM) (EventID: 12) (User: )
Description: The device driver for the Trusted Platform Module (TPM) encountered an error in the TPM hardware, which might prevent some applications using TPM services from operating correctly.  Please restart your computer to reset the TPM hardware.  For further assistance on this hardware issue, please contact the computer manufacturer for more information.

Error: (06/22/2014 11:33:49 PM) (Source: TPM) (EventID: 13) (User: )
Description: The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

Error: (06/22/2014 11:33:49 PM) (Source: Microsoft-Windows-TBS) (EventID: 516) (User: NT AUTHORITY)
Description: 0x8007045d

Error: (06/22/2014 10:53:49 PM) (Source: TPM) (EventID: 13) (User: )
Description: The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

Error: (06/22/2014 10:53:49 PM) (Source: Microsoft-Windows-TBS) (EventID: 516) (User: NT AUTHORITY)
Description: 0x8007045d

Error: (06/22/2014 10:13:49 PM) (Source: TPM) (EventID: 13) (User: )
Description: The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

Microsoft Office Sessions:
=========================
Error: (07/08/2014 10:50:37 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 22137

Error: (07/08/2014 10:50:37 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 22137

Error: (07/08/2014 10:50:37 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (07/06/2014 10:44:11 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: iTunes.exe11.2.2.35383f31aunknown0.0.0.000000000c000000500003d26eec01cf99992186cc50

Error: (07/06/2014 10:44:06 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: plugin-container.exe30.0.0.526953914233mozalloc.dll30.0.0.526953911393800000030000141b8f801cf999e8c57da60

Error: (07/05/2014 11:14:10 PM) (Source: VSS) (EventID: 8194) (User: )
Description: 0x80070005

Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {a31a92bb-77cc-4b6a-8170-74acc5d028d4}

Error: (07/05/2014 10:44:52 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5082419

Error: (07/05/2014 10:44:52 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5082419

Error: (07/05/2014 10:44:52 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (07/05/2014 10:05:42 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2733106

CodeIntegrity Errors:
===================================
  Date: 2014-05-23 21:26:39.290
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-23 21:26:39.290
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-23 21:26:39.274
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-23 21:26:39.258
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-23 21:26:39.258
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

==================== Memory info ===========================

Percentage of memory in use: 33%
Total physical RAM: 3070.52 MB
Available physical RAM: 2046.33 MB
Total Pagefile: 6340.2 MB
Available Pagefile: 5426.81 MB
Total Virtual: 2047.88 MB
Available Virtual: 1903.38 MB

==================== Drives ================================

Drive c: () (Fixed) (Total:111.79 GB) (Free:29.41 GB) NTFS ==>[Drive with boot components (obtained from BCD)]

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (MBR Code: Windows 7 or Vista) (Size: 112 GB) (Disk ID: C0532261)
Partition 1: (Active) - (Size=112 GB) - (Type=07 NTFS)

==================== End Of Log ============================



#4 norms

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Posted 15 July 2014 - 11:31 PM

Hi fireman,

 

It's been a week since I've heard from you and there are some Windows updates I wanted to take.  Were the logs of any use? 



#5 fireman4it

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Posted 21 July 2014 - 01:58 PM

Download attached fixlist.txt file and save it to the Desktop.

NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST/FRST64 and press the Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.

 

Attached File  fixlist.txt   512bytes   3 downloads

 

 

Go ahead and do the updates after you run the script above. Let me know how the machine is running after completing everything.

 

 


" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#6 norms

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Posted 23 July 2014 - 12:20 AM

Appears to maybe be running a little faster.  Here is the log.

 

 

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x86) Version:21-07-2014
Ran by Simpson at 2014-07-21 22:01:04 Run:1
Running from C:\Users\Simpson\Desktop
Boot Mode: Normal

==============================================

Content of fixlist:
*****************
Winlogon\Notify\ScCertProp: wlnotify.dll [X]
SearchScopes: HKLM - DefaultScope value is missing.
S4 blbdrive; \SystemRoot\system32\drivers\blbdrive.sys [X]
S3 IpInIp; system32\DRIVERS\ipinip.sys [X]
S3 NwlnkFlt; system32\DRIVERS\nwlnkflt.sys [X]
S3 NwlnkFwd; system32\DRIVERS\nwlnkfwd.sys [X]
C:\Users\Simpson\AppData\Local\Temp\fp_pl_pfs_installer.exe
C:\Users\Simpson\AppData\Local\Temp\InstHelper.exe
C:\Users\Simpson\AppData\Local\Temp\ose00000.exe
C:\Users\Simpson\AppData\Local\Temp\Quarantine.exe
*****************

'HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\ScCertProp' => Key deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => Value was restored successfully.
blbdrive => Service deleted successfully.
IpInIp => Service deleted successfully.
NwlnkFlt => Service deleted successfully.
NwlnkFwd => Service deleted successfully.
C:\Users\Simpson\AppData\Local\Temp\fp_pl_pfs_installer.exe => Moved successfully.
C:\Users\Simpson\AppData\Local\Temp\InstHelper.exe => Moved successfully.
C:\Users\Simpson\AppData\Local\Temp\ose00000.exe => Moved successfully.
C:\Users\Simpson\AppData\Local\Temp\Quarantine.exe => Moved successfully.

==== End of Fixlog ====



#7 fireman4it

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Posted 23 July 2014 - 05:39 PM

1.

Download and run Junkware Removal Tool. ***Your Anti Virus may see this download as malicious, don't worry continue on. 

Please download Junkware Removal Tool to your desktop.

 

  • shut down your protection software now to avoid potential conflicts.
  • run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator"
    the tool will open and start scanning your system
  • please be patient as this can take a while to complete depending on your system's specifications
  • on completion, a log (JRT.txt) is saved to your desktop and will automatically open
  • post the contents of JRT.txt into your next Reply.

 

2.

Please run FRST as you did the first time you RAN it And post the FRST.txt it creates.


" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#8 norms

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Posted 24 July 2014 - 11:01 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows Vista ™ Business x86
Ran by Simpson on Thu 07/24/2014 at 20:48:45.01
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Registry Values

 

~~~ Registry Keys

 

~~~ Files

 

~~~ Folders

 

~~~ FireFox

Emptied folder: C:\Users\Simpson\AppData\Roaming\mozilla\firefox\profiles\olwkwhfe.default\minidumps [3 files]

 

~~~ Event Viewer Logs were cleared

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 07/24/2014 at 20:50:37.35
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

 

Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version:24-07-2014 01
Ran by Simpson (administrator) on SIMPSON-PC on 24-07-2014 20:57:58
Running from C:\Users\Simpson\Desktop
Platform: Microsoft® Windows Vista™ Business  Service Pack 2 (X86) OS Language: English (United States)
Internet Explorer Version 9
Boot Mode: Normal

The only official download link for FRST:
Download link for 32-Bit version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/
Download link for 64-Bit Version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/
Download link from any site other than Bleeping Computer is unpermitted or outdated.
See tutorial for FRST: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(ATI Technologies Inc.) C:\Windows\System32\Ati2evxx.exe
(Microsoft Corporation) C:\Windows\System32\SLsvc.exe
(Hewlett-Packard Company) C:\Windows\System32\hpservice.exe
(ATI Technologies Inc.) C:\Windows\System32\Ati2evxx.exe
(Andrea Electronics Corporation) C:\Windows\System32\AEADISRV.EXE
(Apple Inc.) C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
(Microsoft Corporation) C:\Program Files\Windows Defender\MSASCui.exe
(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe
(ESET) C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
(Analog Devices, Inc.) C:\Program Files\Analog Devices\Core\smax4pnp.exe
(ESET) C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
(Apple Inc.) C:\Program Files\iTunes\iTunesHelper.exe
(Apple Inc.) C:\Program Files\iPod\bin\iPodService.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe

==================== Registry (Whitelisted) ==================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKU\S-1-5-19\...\Run: [WindowsWelcomeCenter] => rundll32.exe oobefldr.dll,ShowWelcomeCenter
HKU\S-1-5-20\...\Run: [WindowsWelcomeCenter] => rundll32.exe oobefldr.dll,ShowWelcomeCenter
HKU\S-1-5-21-3699591470-988695380-1765065045-1000\...\MountPoints2: {6724fa84-e28f-11e3-af1c-806e6f6e6963} - D:\SETUP.EXE

==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

BHO: Office Document Cache Handler -> {B4F3A835-0E21-4959-BA22-42B3008E02FF} -> C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL (Microsoft Corporation)
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Winsock: Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Tcpip\Parameters: [DhcpNameServer] 66.199.187.21 66.199.187.22 4.2.2.2 4.2.2.3

FireFox:
========
FF ProfilePath: C:\Users\Simpson\AppData\Roaming\Mozilla\Firefox\Profiles\olwkwhfe.default
FF Homepage: https://www.google.com/
FF Plugin: @adobe.com/FlashPlayer - C:\Windows\system32\Macromed\Flash\NPSWF32_14_0_0_145.dll ()
FF Plugin: @Apple.com/iTunes,version=1.0 - C:\Program Files\iTunes\Mozilla Plugins\npitunes.dll ()
FF Plugin: @microsoft.com/OfficeAuthz,version=14.0 - C:\PROGRA~1\MICROS~1\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF Plugin: @microsoft.com/SharePoint,version=14.0 - C:\PROGRA~1\MICROS~1\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF Plugin: @microsoft.com/WPF,version=3.5 - c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll (Microsoft Corporation)
FF Plugin: Adobe Reader - C:\Program Files\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF HKLM\...\Firefox\Extensions: [{20a82645-c095-46ed-80e3-08825760534b}] - c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
FF Extension: Microsoft .NET Framework Assistant - c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension [2014-05-24]
FF HKLM\...\Thunderbird\Extensions: [eplgTb@eset.com] - C:\Program Files\ESET\ESET NOD32 Antivirus\Mozilla Thunderbird
FF Extension: ESET Smart Security Extension - C:\Program Files\ESET\ESET NOD32 Antivirus\Mozilla Thunderbird [2014-05-24]

========================== Services (Whitelisted) =================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

R2 ekrn; C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe [1343408 2014-02-24] (ESET)

==================== Drivers (Whitelisted) ====================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

R1 eamonm; C:\Windows\System32\DRIVERS\eamonm.sys [188808 2013-09-17] (ESET)
R1 ehdrv; C:\Windows\System32\DRIVERS\ehdrv.sys [134248 2013-09-17] (ESET)
R2 epfwwfpr; C:\Windows\System32\DRIVERS\epfwwfpr.sys [122376 2013-09-17] (ESET)
R3 RICOH SmartCard Reader; C:\Windows\System32\DRIVERS\rismc32.sys [47488 2006-10-03] (RICOH Company, Ltd.)

==================== NetSvcs (Whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. Any associated file could be listed separately to be moved.)

==================== One Month Created Files and Folders ========

(If an entry is included in the fixlist, the file\folder will be moved.)

2014-07-24 20:57 - 2014-07-24 20:57 - 00005510 _____ () C:\Users\Simpson\Desktop\FRST.txt
2014-07-24 20:50 - 2014-07-24 20:50 - 00000773 _____ () C:\Users\Simpson\Desktop\JRT.txt
2014-07-24 20:48 - 2014-07-24 20:48 - 00000000 ____D () C:\Windows\ERUNT
2014-07-24 20:39 - 2014-07-24 20:39 - 01016261 _____ (Thisisu) C:\Users\Simpson\Desktop\JRT.exe
2014-07-22 21:46 - 2014-07-22 21:46 - 00000512 _____ () C:\Users\Simpson\Desktop\fixlist.txt
2014-07-21 22:11 - 2014-06-06 17:05 - 12353024 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.dll
2014-07-21 22:11 - 2014-06-06 16:25 - 09711616 _____ (Microsoft Corporation) C:\Windows\system32\ieframe.dll
2014-07-21 22:11 - 2014-06-06 16:12 - 01810432 _____ (Microsoft Corporation) C:\Windows\system32\jscript9.dll
2014-07-21 22:11 - 2014-06-06 16:04 - 01106432 _____ (Microsoft Corporation) C:\Windows\system32\urlmon.dll
2014-07-21 22:11 - 2014-06-06 16:03 - 01427968 _____ (Microsoft Corporation) C:\Windows\system32\inetcpl.cpl
2014-07-21 22:11 - 2014-06-06 16:02 - 01129472 _____ (Microsoft Corporation) C:\Windows\system32\wininet.dll
2014-07-21 22:11 - 2014-06-06 16:00 - 00231936 _____ (Microsoft Corporation) C:\Windows\system32\url.dll
2014-07-21 22:11 - 2014-06-06 15:58 - 00065024 _____ (Microsoft Corporation) C:\Windows\system32\jsproxy.dll
2014-07-21 22:11 - 2014-06-06 15:57 - 00142848 _____ (Microsoft Corporation) C:\Windows\system32\ieUnatt.exe
2014-07-21 22:11 - 2014-06-06 15:56 - 00717824 _____ (Microsoft Corporation) C:\Windows\system32\jscript.dll
2014-07-21 22:11 - 2014-06-06 15:56 - 00421376 _____ (Microsoft Corporation) C:\Windows\system32\vbscript.dll
2014-07-21 22:11 - 2014-06-06 15:54 - 00607744 _____ (Microsoft Corporation) C:\Windows\system32\msfeeds.dll
2014-07-21 22:11 - 2014-06-06 15:54 - 00353792 _____ (Microsoft Corporation) C:\Windows\system32\dxtmsft.dll
2014-07-21 22:11 - 2014-06-06 15:54 - 00223232 _____ (Microsoft Corporation) C:\Windows\system32\dxtrans.dll
2014-07-21 22:11 - 2014-06-06 15:54 - 00041472 _____ (Microsoft Corporation) C:\Windows\system32\msfeedsbs.dll
2014-07-21 22:11 - 2014-06-06 15:53 - 01796096 _____ (Microsoft Corporation) C:\Windows\system32\iertutil.dll
2014-07-21 22:11 - 2014-06-06 15:53 - 00073728 _____ (Microsoft Corporation) C:\Windows\system32\mshtmled.dll
2014-07-21 22:11 - 2014-06-06 15:53 - 00010752 _____ (Microsoft Corporation) C:\Windows\system32\msfeedssync.exe
2014-07-21 22:11 - 2014-06-06 15:52 - 02382848 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.tlb
2014-07-21 22:11 - 2014-06-06 15:51 - 00011776 _____ (Microsoft Corporation) C:\Windows\system32\mshta.exe
2014-07-21 22:11 - 2014-06-06 15:47 - 00176640 _____ (Microsoft Corporation) C:\Windows\system32\ieui.dll
2014-07-21 22:09 - 2014-06-06 17:19 - 02051072 _____ (Microsoft Corporation) C:\Windows\system32\win32k.sys
2014-07-21 22:09 - 2014-06-06 01:59 - 00506880 _____ (Microsoft Corporation) C:\Windows\system32\qedit.dll
2014-07-21 22:09 - 2014-05-29 23:53 - 00273408 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\afd.sys
2014-07-21 22:00 - 2014-07-24 20:57 - 00000000 ____D () C:\Users\Simpson\Desktop\FRST-OlderVersion
2014-07-09 22:51 - 2014-07-09 22:51 - 00016881 _____ () C:\Users\Simpson\Desktop\Addition.txt
2014-07-09 22:50 - 2014-07-24 20:57 - 00000000 ____D () C:\FRST
2014-07-09 22:49 - 2014-07-09 22:49 - 00000843 _____ () C:\Users\Simpson\Desktop\AdwCleaner[S0].txt
2014-07-09 22:45 - 2014-07-09 22:46 - 00000000 ____D () C:\AdwCleaner
2014-07-09 22:43 - 2014-07-24 20:57 - 01084416 _____ (Farbar) C:\Users\Simpson\Desktop\FRST.exe
2014-07-09 22:42 - 2014-07-09 22:42 - 01348263 _____ () C:\Users\Simpson\Desktop\AdwCleaner.exe
2014-07-05 23:29 - 2014-07-24 20:46 - 00000830 _____ () C:\Windows\Tasks\Adobe Flash Player Updater.job
2014-07-05 23:29 - 2014-07-05 23:29 - 00000000 ____D () C:\Users\Simpson\AppData\Local\Macromedia
2014-07-05 23:04 - 2014-07-05 23:04 - 00000858 _____ () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Mozilla Firefox.lnk
2014-07-05 23:04 - 2014-07-05 23:04 - 00000846 _____ () C:\Users\Public\Desktop\Mozilla Firefox.lnk
2014-07-05 23:04 - 2014-07-05 23:04 - 00000000 ____D () C:\Users\Simpson\AppData\Roaming\Mozilla
2014-07-05 23:04 - 2014-07-05 23:04 - 00000000 ____D () C:\Users\Simpson\AppData\Local\Mozilla
2014-07-05 23:03 - 2014-07-05 23:04 - 00000000 ____D () C:\Program Files\Mozilla Firefox
2014-07-05 23:03 - 2014-07-05 23:03 - 00000000 ____D () C:\ProgramData\Mozilla
2014-07-05 23:03 - 2014-07-05 23:03 - 00000000 ____D () C:\Program Files\Mozilla Maintenance Service

==================== One Month Modified Files and Folders =======

(If an entry is included in the fixlist, the file\folder will be moved.)

2014-07-24 20:58 - 2014-07-24 20:57 - 00005510 _____ () C:\Users\Simpson\Desktop\FRST.txt
2014-07-24 20:57 - 2014-07-21 22:00 - 00000000 ____D () C:\Users\Simpson\Desktop\FRST-OlderVersion
2014-07-24 20:57 - 2014-07-09 22:50 - 00000000 ____D () C:\FRST
2014-07-24 20:57 - 2014-07-09 22:43 - 01084416 _____ (Farbar) C:\Users\Simpson\Desktop\FRST.exe
2014-07-24 20:50 - 2014-07-24 20:50 - 00000773 _____ () C:\Users\Simpson\Desktop\JRT.txt
2014-07-24 20:48 - 2014-07-24 20:48 - 00000000 ____D () C:\Windows\ERUNT
2014-07-24 20:46 - 2014-07-05 23:29 - 00000830 _____ () C:\Windows\Tasks\Adobe Flash Player Updater.job
2014-07-24 20:43 - 2006-11-02 03:33 - 00758370 _____ () C:\Windows\system32\PerfStringBackup.INI
2014-07-24 20:40 - 2006-11-02 05:52 - 01098103 _____ () C:\Windows\WindowsUpdate.log
2014-07-24 20:39 - 2014-07-24 20:39 - 01016261 _____ (Thisisu) C:\Users\Simpson\Desktop\JRT.exe
2014-07-24 20:36 - 2006-11-02 06:01 - 00000006 ____H () C:\Windows\Tasks\SA.DAT
2014-07-24 20:36 - 2006-11-02 05:47 - 00003648 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
2014-07-24 20:36 - 2006-11-02 05:47 - 00003648 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
2014-07-22 22:53 - 2006-11-02 06:01 - 00019942 _____ () C:\Windows\Tasks\SCHEDLGU.TXT
2014-07-22 21:46 - 2014-07-22 21:46 - 00000512 _____ () C:\Users\Simpson\Desktop\fixlist.txt
2014-07-21 22:22 - 2006-11-02 05:47 - 00303256 _____ () C:\Windows\system32\FNTCACHE.DAT
2014-07-21 22:20 - 2006-11-02 05:37 - 00000000 ____D () C:\Program Files\Windows Journal
2014-07-21 22:12 - 2014-05-24 09:56 - 00000000 ____D () C:\Windows\system32\MRT
2014-07-21 22:12 - 2006-11-02 03:24 - 93585272 _____ (Microsoft Corporation) C:\Windows\system32\mrt.exe
2014-07-11 21:46 - 2014-05-26 21:58 - 00699056 _____ (Adobe Systems Incorporated) C:\Windows\system32\FlashPlayerApp.exe
2014-07-11 21:46 - 2014-05-26 21:58 - 00071344 _____ (Adobe Systems Incorporated) C:\Windows\system32\FlashPlayerCPLApp.cpl
2014-07-09 22:51 - 2014-07-09 22:51 - 00016881 _____ () C:\Users\Simpson\Desktop\Addition.txt
2014-07-09 22:49 - 2014-07-09 22:49 - 00000843 _____ () C:\Users\Simpson\Desktop\AdwCleaner[S0].txt
2014-07-09 22:47 - 2006-11-02 06:00 - 00013250 _____ () C:\Windows\PFRO.log
2014-07-09 22:46 - 2014-07-09 22:45 - 00000000 ____D () C:\AdwCleaner
2014-07-09 22:42 - 2014-07-09 22:42 - 01348263 _____ () C:\Users\Simpson\Desktop\AdwCleaner.exe
2014-07-05 23:29 - 2014-07-05 23:29 - 00000000 ____D () C:\Users\Simpson\AppData\Local\Macromedia
2014-07-05 23:15 - 2014-05-25 09:51 - 00000000 ____D () C:\Program Files\Google
2014-07-05 23:14 - 2014-05-25 09:51 - 00000000 ____D () C:\Users\Simpson\AppData\Local\Google
2014-07-05 23:04 - 2014-07-05 23:04 - 00000858 _____ () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Mozilla Firefox.lnk
2014-07-05 23:04 - 2014-07-05 23:04 - 00000846 _____ () C:\Users\Public\Desktop\Mozilla Firefox.lnk
2014-07-05 23:04 - 2014-07-05 23:04 - 00000000 ____D () C:\Users\Simpson\AppData\Roaming\Mozilla
2014-07-05 23:04 - 2014-07-05 23:04 - 00000000 ____D () C:\Users\Simpson\AppData\Local\Mozilla
2014-07-05 23:04 - 2014-07-05 23:03 - 00000000 ____D () C:\Program Files\Mozilla Firefox
2014-07-05 23:03 - 2014-07-05 23:03 - 00000000 ____D () C:\ProgramData\Mozilla
2014-07-05 23:03 - 2014-07-05 23:03 - 00000000 ____D () C:\Program Files\Mozilla Maintenance Service
2014-07-05 23:01 - 2014-05-23 08:44 - 00000000 ____D () C:\temp

==================== Bamital & volsnap Check =================

(There is no automatic fix for files that do not pass verification.)

C:\Windows\explorer.exe => File is digitally signed
C:\Windows\system32\winlogon.exe => File is digitally signed
C:\Windows\system32\wininit.exe => File is digitally signed
C:\Windows\system32\svchost.exe => File is digitally signed
C:\Windows\system32\services.exe => File is digitally signed
C:\Windows\system32\User32.dll => File is digitally signed
C:\Windows\system32\userinit.exe => File is digitally signed
C:\Windows\system32\rpcss.dll => File is digitally signed
C:\Windows\system32\Drivers\volsnap.sys => File is digitally signed

LastRegBack: 2014-07-24 20:42

==================== End Of Log ============================



#9 fireman4it

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Posted 25 July 2014 - 04:10 PM

How is your machine running now?


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#10 norms

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Posted 26 July 2014 - 12:32 AM

That pop up tab hasn't shown up since I posted this help request and therefore there has been no browser lock up. So I guess you could say pretty good :) As I said before I think the speed is up a bit.

#11 fireman4it

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Posted 26 July 2014 - 11:45 AM

Hello,

norms

.
Congratulations! You now appear clean! :cool:

Are things running okay? Do you have any more questions?

System Still Slow?
You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance.
If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware.

We Need to Clean Up Our Mess

 

  • Double click on adwcleaner.exe to run the tool.
  • Click on Uninstall.
  • Confirm with yes.

  • Download OTC by OldTimer and save it to your desktop.
  • Double click OTC_Icon.jpg icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big CleanUp.jpg button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.


Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.

 

 

One of the most common questions found when cleaning malware is "how did my machine get infected?"

There are a variety of reasons, but the most common ones are that you are not practicing Safe Internet, you are not running the proper security software or that your computer's security settings are set too low.

Below I have outlined a series of categories that outline how you can increase the security of your computer to help reduce the chance of being infected again in the future.

Do not use P2P programs
Peer-to-peer or file-sharing programs (such as uTorrent, Limewire and Bitorrent) are probably the primary route of infection nowadays. These programs allow file sharing between users as the name(s) suggest.  It is almost impossible to know whether the file you’re downloading through P2P programs is safe.

It is therefore possible to be infected by downloading infected files via peer-to-peer programs and so I recommend that you do not use these programs. Should you wish to use them, they must be used with extreme care. Some further reading on this subject, along with included links, are as follows: "File-Sharing, otherwise known as Peer To Peer" and "Risks of File-Sharing Technology."

In addition, P2P programs facilitate cyber crime and help distribute pirated software, movies and other illegal material.

Practice Safe Internet
Another one of the main reasons people get infected in the first place is that they are not practicing Safe Internet. You practice Safe Internet when you educate yourself on how to properly use the Internet through the use of security tools and good practice. Knowing how you can get infected and what types of files and sites to avoid will be the most crucial step in keeping your computer malware free. The reality is that the majority of people who are infected with malware are ones who click on things they shouldn't be clicking on.  Whether these things are files or sites it doesn't really matter.  If something is out to get you, and you click on it, it most likely will. 

Below are a list of simple precautions to take to keep your computer clean and running securely:

  • If you receive an attachment from someone you do not know, DO NOT OPEN IT! Simple as that.  Opening attachments from people you do not know is a very common method for viruses or worms to infect your computer.
  • If you receive an attachment and it ends with a .exe, .com, .bat, or .pif do not open the attachment unless you know for a fact that it is clean.  For the casual computer user, you will almost never receive a valid attachment of this type.
  • If you receive an attachment from someone you know, and it looks suspicious, then it probably is.  The email could be from someone you know who is themselves infected with malware which is trying to infect everyone in their address book. A key thing to look out for here is: does the email sound as though it’s from the person you know? Often, the email may simply have a web link or a “Run this file to make your PC run fast” message in it.
  • If you are browsing the Internet and a popup appears saying that you are infected, ignore it!.  These are, as far as I am concerned, scams that are being used to scare you into purchasing a piece of software.  For an example of these types of pop-ups, or Foistware, you should read this article: Foistware, And how to avoid it.
    There are also programs that disguise themselves as Anti-Spyware or security products but are instead scams. Removal instructions for a lot of these "rogues" can be found here.
  • Another tactic to fool you on the web is when a site displays a popup that looks like a normal Windows message  or alert.  When you click on them, though, they instead bring you to another site that is trying to push a product on you, or will download a file to your PC without your knowledge.  You can check to see if it's a real alert by right-clicking on the window.  If there is a menu that comes up saying Add to Favorites... you know it's a fake. DO NOT click on these windows, instead close them by finding the open window on your http://en.wikipedia.org/wiki/Taskbar#Screenshots '>Taskbar, right click and chose close.
  • Do not visit pornographic websites.  I know this may bother some of you, but the fact is that a large amount of malware is pushed through these types of sites.  I am not saying all adult sites do this, but a lot do, as this can often form part of their funding.
  • When using an Instant Messaging program be cautious about clicking on links people send to you.  It is not uncommon for infections to send a message to everyone in the infected person's contact list that contains a link to an infection.  Instead when you receive a message that contains a link you should message back to the person asking if it is legit.
  • Stay away from Warez and Crack sites! As with Peer-2-Peer programs, in addition to the obvious copyright issues, the downloads from these sites are typically overrun with infections.
  • Be careful of what you download off of web sites and Peer-2-Peer networks. Some sites disguise malware as legitimate software to trick you into installing them and Peer-2-Peer networks are crawling with it. If you want to download files from a site, and are not sure if they are legitimate, you can use tools such as BitDefender Traffic Light, Norton Safe Web, or McAfee SiteAdvisor to look up info on the site and stay protected against malicious sites. Please be sure to only choose and install one of those tool bars.
  • DO NOT INSTALL any software without first reading the End User License Agreement, otherwise known as the EULA. A tactic that some developers use is to offer their software for free, but have spyware and other programs you do not want bundled with it. This is where they make their money.  By reading the agreement there is a good chance you can spot this and not install the software.
    Sometimes even legitimate programs will try to bundle extra, unwanted, software with the program you want - this is done to raise money for the program. Be sure to untick any boxes which may indicate that other programs will be downloaded.


Keep Windows up-to-date
Microsoft continually releases security and stability updates for its supported operating systems and you should always apply these to help keep your PC secure.

  • Windows XP users
    You should visit Windows Update to check for the latest updates to your system. The latest service pack (SP3) can be obtained directly from Microsoft here.
  • Windows Vista users
    You should run the Windows Update program from your start menu to access the latest updates to your operating system (information can be found here). The latest service pack (SP2) can be obtained directly from Microsoft here.
  • Windows 7 users
    You should run the Windows Update program from your start menu to access the latest updates to your operating system (information can be found here). The latest service pack (SP1) can be obtained directly from Microsoft here



Keep your browser secure
Most modern browsers have come on in leaps and bounds with their inbuilt, default security. The best way to keep your browser secure nowadays is simply to keep it up-to-date.

The latest versions of the three common browsers can be found below:


Use an AntiVirus Software
It is very important that your computer has an up-to-date anti-virus software on it which has a real-time agent running.  This alone can save you a lot of trouble with malware in the future. 
See this link for a listing of some online & their stand-alone antivirus programs: Virus, Spyware, and Malware Protection and Removal Resources, a couple of free Anti-Virus programs you may be interested in are Microsoft Security Essentials and Avast.

It is imperative that you update your Antivirus software at least once a week (even more if you wish).  If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.  If you use a commercial antivirus program you must make sure you keep renewing your subscription.  Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.

Use a Firewall
I can not stress how important it is that you use a Firewall on your computer.  Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly.

All versions of Windows starting from XP have an in-built firewall. With Windows XP this firewall will protect you from incoming traffic (i.e. hackers). Starting with Windows Vista, the firewall was beefed up to also protect you against outgoing traffic (i.e. malicious programs installed on your machine should be blocked from sending data, such as your bank details and passwords, out).

In addition, if you connect to the internet via a router, this will normally have a firewall in-built.

Some people will recommend installing a different firewall (instead of the Windows’ built one), this is personal choice, but the message is to definitely have one! For a tutorial on Firewalls and a listing of some available ones see this link: Understanding and Using Firewalls

Install an Anti-Malware program
Recommended, and free, Anti-Malware programs are Malwarebytes Anti-Malware and SuperAntiSpyware.

You should regularly (perhaps once a week) scan your computer with an Anti-Malware program just as you would with an antivirus software.

Make sure your applications have all of their updates
It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you.  Therefore, it is very important to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities (such as Adobe Reader and Java).  You can check these by visiting Secunia Software Inspector.

Follow this list and your potential for being infected again will reduce dramatically.


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#12 norms

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Posted 26 July 2014 - 07:02 PM

No questions, I think things are back to normal. Thanks very much for your help. :)

#13 fireman4it

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Posted 26 July 2014 - 10:19 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

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