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Puzzle - USB mouse won't install


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#1 JorgeO.555

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Posted 08 July 2014 - 07:40 PM

Hello,

I have a Rapoo 7300 wireless mouse. I will install PnP and work perfectly both in a Win 7 Ultimate desktop and a Win 7 Home premium Acer laptop.

But it was purchased to be used in another Win 7 Home Premium Acer laptop and it's a no go.
One plugs the receiver in a USB port (tested in all 3 ports, 2 are USB 2 and one USB 3), windows start to install the driver, there's an error message with Error 10.

In Device Manager there's an exclamation mark in Human Interface Devices, USB input device. Driver uninstall and reinstall won't change anything.

Deleting all the USB stack and INFCACHE.1, reboot, doesn't change anything also.

Recreating Windows making an update from CD didn't help also.

I'm using a Logitech mouse now and it´s OK, but solving this puzzle (without a reformat) has became a challenge. Any takers?

Edited by hamluis, 08 July 2014 - 08:11 PM.
Moved from Win 7 to External Hardware - Hamluis.


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#2 dicke

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Posted 10 July 2014 - 08:59 AM

Hi,

Have you gone to the mouse site to download the drivers from there? Or maybe the computer site has a driver.

Keep us posted


Stay well and surf safe [stay protected]

Dick E





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