Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Puzzle - USB mouse won't install

  • Please log in to reply
1 reply to this topic

#1 JorgeO.555


  • Members
  • 29 posts
  • Local time:09:40 PM

Posted 08 July 2014 - 07:40 PM


I have a Rapoo 7300 wireless mouse. I will install PnP and work perfectly both in a Win 7 Ultimate desktop and a Win 7 Home premium Acer laptop.

But it was purchased to be used in another Win 7 Home Premium Acer laptop and it's a no go.
One plugs the receiver in a USB port (tested in all 3 ports, 2 are USB 2 and one USB 3), windows start to install the driver, there's an error message with Error 10.

In Device Manager there's an exclamation mark in Human Interface Devices, USB input device. Driver uninstall and reinstall won't change anything.

Deleting all the USB stack and INFCACHE.1, reboot, doesn't change anything also.

Recreating Windows making an update from CD didn't help also.

I'm using a Logitech mouse now and it´s OK, but solving this puzzle (without a reformat) has became a challenge. Any takers?

Edited by hamluis, 08 July 2014 - 08:11 PM.
Moved from Win 7 to External Hardware - Hamluis.

BC AdBot (Login to Remove)


#2 dicke



  • Members
  • 2,196 posts
  • Gender:Male
  • Location:Charlotte, NC
  • Local time:07:40 PM

Posted 10 July 2014 - 08:59 AM


Have you gone to the mouse site to download the drivers from there? Or maybe the computer site has a driver.

Keep us posted

Stay well and surf safe [stay protected]

Dick E

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users