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Help with FlashPlayerInstaller.exe + Zeroaccess

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3 replies to this topic

#1 bok7@7he


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Posted 08 July 2014 - 06:18 PM

Hi, i am posting this to find if i am infected. Sorry for my bad english

My PC runs Windows7, 64bit SP1, firefox as a browser. I use avira free and zonealarm free for everiday security. For on-demand scans i usually have malware bytes free,spybot free and tdsskiller.


Today after opening a spam mail i decided to do a check up. After running avira, malwarebytes and tdsskiller and bitdefender online scan and f-secure online scanner i start  a scan with spybot, after a while my firewall asked if i wanted Adobe® Flash® Player Installer/Uninstaller 14.0 r0 to connect to internet, and foolish me click yes. Nothing happens. I panick and run eset online scanner, it finds nothing but during the scan( less than 10 minutes later from the first prompt) firewall asks again the same thing, this time I say no and look at the firewall log.

If i remember well a bit more than a month ago i have gotten a firewall prompt asking if adobe something could connect to the net, said yes sorry just remembered now

It says that FlashPlayerInstaller.exe located in C:\Windows\SysWOW64\FlashPlayerInstaller.exe asked to connect to an ip owned by an internet provider of my same nation.


I do not use that provider, but i do not know if my provider( "small" local provider,i use an antenna that looks like a satellite dish connected to my pc with a lan cable) has ties to that national-wide provider.


After this i really go crazy and use Adwcleaner.Finds nothing. Then i run Rkill and it says this

ALERT: ZEROACCESS rootkit symptoms found!
 * C:\Users\Admin\AppData\Local\{53a227dd-3afc-a6a3-3388-a866361b9f4c}\ [ZA Dir]
 * C:\Users\Admin\AppData\Local\{53a227dd-3afc-a6a3-3388-a866361b9f4c}\L\ [ZA Dir]
 * C:\Users\Admin\AppData\Local\{53a227dd-3afc-a6a3-3388-a866361b9f4c}\U\ [ZA Dir]


I cannot find nor the files found by Rkill nor this FlashPlayerInstaller.exe

After the scan with Rkill, it created a Rkill64 program for a second then it disappeared

After this a link to avira appeared on my desktop and a second running avira in the taskbar.Deleted the link and as soon as i pass my mouse pointer on it even the second avira disappears.Could i have launched a second avira process, maybe trying to launch it from the my avira taskbar?


If it helps, the scan order is


malware bytes


bitdefender online scan

f secure online scan

spybot(first firewall prompt)

eset online scanner (second firewall prompt)



BTW,I usually do not keep the online scans on board, i download them once in a while to be sure the system is clean


Please help, i am getting paranoid with this.What happened? Feel free to move this topic if in the wrong section

Edited by bok7@7he, 08 July 2014 - 07:00 PM.

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#2 boopme


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Posted 08 July 2014 - 07:02 PM

To remove this we need to get a deeper look.
Please follow the instructions in THIS GUIDE. If you cannot complete a step, skip it and continue.
Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.
If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
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#3 bok7@7he

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Posted 09 July 2014 - 04:21 AM

I have managed to produce the logs and posted

#4 hamluis



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Posted 09 July 2014 - 09:31 AM

Reference:  http://www.bleepingcomputer.com/forums/t/540361/help-with-flashplayerinstallerexe-zeroaccess/ .


Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.


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