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FAST CLEAN PRO VIRUS?


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#1 dueymae

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Posted 07 July 2014 - 02:39 PM

Is FAST CLEAN PRO  A VIRUS? I can't seem to get rid of it.



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#2 boopme

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Posted 07 July 2014 - 02:49 PM

Hello, most likely A Rogue antivirus program. I moved this to the Am I Infected forum.
 
First open the Task Manager .. CTRL+SHIFT+ESC... under the Orocesses ta look for it . If there END task.
Close Task Manager
 
 
Please download Rkill by Grinler and save it to your desktop.
  • Link 1
  • Link 2
    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista, right-click on it and Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.
Download 51a46ae42d560-malwarebytes_anti_malware.MalwareBytes Anti-Malware to your desktop.
  • Double-click mbam-setup-2.0.exe to start the installation of Malwarebytes Anti-Malware.
  • Follow the instructions on your screen to complete the installation. You can find the complete installation procedure here.
  • Click the Scan Now button, a threat scan will start automatically.
  • MalwareBytes Anti-Malware will now check for the latest updates. Click Update Now if new updates are available.
  • Your computer is now being scanned, please do not use your computer during the scan.
    • If no threats were found, click View detailed log.
      • Click Export and save the log as a .txt file on your Desktop or another location.
    • If the scan detected any threats, click Apply Actions.
      • To complete any actions taken you will be prompted to restart your computer...click on Yes.
      • After reboot, start Malwarebytes Anti-Malware again and click the History Tab at the top and select Application Logs.
      • Check the box next to Scan Log. Choose the most current scan and click View.
      • Click Export and save the log as a .txt file on your Desktop or another location.
  • Providing the MalwareBytes' Anti-Malware log file
    • Attach the log file you just saved to your next reply for further review.
    How is it?

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#3 dueymae

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Posted 07 July 2014 - 03:01 PM

the system I am working on has window 7 and every time I try to delete the file it says its a MSI and it cannot be deleted. I have run Malwarebytes, combofix,superantispyware,and others. When I try and search for the file, nothing comes up. 



#4 boopme

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Posted 07 July 2014 - 03:16 PM

Having run ComboFix we will need to see that and a DDS log from this Guide.

Please follow this Preparation Guide, do steps 6,7 and 8 and post in a new topic.
Let me know if all went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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