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Unable to install/uninstall programs


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4 replies to this topic

#1 poncey

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Posted 07 July 2014 - 09:59 AM

My computer is freezing when trying to uninstall programs.  I also recently tried installing Word and the system is telling me that my version of Windows is not legitimate (yes I'm sure it is actually legitimate).  

 

Thanks for the help.

 



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#2 wpgwpg

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Posted 07 July 2014 - 10:08 AM

 To help with the problem determination please download and run Speccy.

 After running it, click File -> Publish snapshot... Copy and paste the link it gives you into your next post.

 

 Then download MiniToolBox and run it with the following boxes checked:

 
List last 10 Event Viewer Errors
 
List Installed Programs
 
List Users, Partitions, and Memory size
 
List Minidump files
 
Good luck.
 
Copy the resulting log and paste into a reply here.

Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 poncey

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Posted 07 July 2014 - 10:45 AM

Speccy snapshot: http://speccy.piriform.com/results/L8I5QNiUYSnma3l1JexpTLt

 

MiniToolBox by Farbar  Version: 06-07-2014
Ran by june (administrator) on 07-07-2014 at 09:43:26
Running from "C:\Users\june\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (07/07/2014 09:39:04 AM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location F:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).
 
Error: (07/07/2014 08:45:25 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (07/07/2014 08:23:10 AM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: mso.dll_unloaded, version: 0.0.0.0, time stamp: 0x534cf2b5
Exception code: 0xc0000005
Fault offset: 0x000007fee4b52afc
Faulting process id: 0x5bc
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
 
Error: (07/07/2014 08:20:27 AM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073418154
 
Error: (07/01/2014 09:36:35 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (07/01/2014 09:17:56 AM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073418154
 
Error: (06/30/2014 10:20:20 AM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073418154
 
Error: (06/30/2014 09:50:36 AM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location F:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).
 
Error: (06/29/2014 05:53:55 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 90080108
 
Error: (06/29/2014 04:40:36 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.
 
 
Operation:
   Gathering Writer Data
 
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {5756d64e-451c-48b2-9071-359e6eab984c}
 
 
System errors:
=============
Error: (07/07/2014 08:09:09 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:33:55 PM on ‎7/‎1/‎2014 was unexpected.
 
Error: (07/01/2014 09:16:52 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.
 
Error: (06/25/2014 05:19:55 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
 
Error: (06/25/2014 09:35:09 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the N360 service.
 
Error: (06/21/2014 04:09:18 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the N360 service.
 
Error: (06/19/2014 00:59:01 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 
Error: (06/19/2014 00:58:41 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 
Error: (06/19/2014 00:58:21 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 
Error: (06/19/2014 00:58:01 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 
Error: (06/19/2014 00:57:40 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 
 
Microsoft Office Sessions:
=========================
Error: (07/07/2014 09:39:04 AM) (Source: Windows Backup)(User: )
Description: F:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)
 
Error: (07/07/2014 08:45:25 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005
 
Error: (07/07/2014 08:23:10 AM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d672ee4mso.dll_unloaded0.0.0.0534cf2b5c0000005000007fee4b52afc5bc01cf99ed0eb67c4aC:\Windows\Explorer.EXEmso.dll385b20a0-05e2-11e4-8094-60eb69379768
 
Error: (07/07/2014 08:20:27 AM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073418154
 
Error: (07/01/2014 09:36:35 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005
 
Error: (07/01/2014 09:17:56 AM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073418154
 
Error: (06/30/2014 10:20:20 AM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073418154
 
Error: (06/30/2014 09:50:36 AM) (Source: Windows Backup)(User: )
Description: F:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)
 
Error: (06/29/2014 05:53:55 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 90080108
 
Error: (06/29/2014 04:40:36 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.
 
 
Operation:
   Gathering Writer Data
 
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {5756d64e-451c-48b2-9071-359e6eab984c}
 
 
 
=========================== Installed Programs ============================
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.5.0.7220 - Adobe Systems Inc.)
Adobe AIR (x32 Version: 1.5.0.7220 - Adobe Systems Inc.) Hidden
Adobe Flash Player 10 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 10.2.152.32 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.5 (HKLM-x32\...\{9ECF7817-DB11-4FBA-9DF1-296A578D513A}) (Version: 11.5.7.609 - Adobe Systems, Inc)
Advanced System Optimizer (HKLM-x32\...\{C5EF2EAF-D5F8-4ebd-A9FA-AEEF9424C69F}_is1) (Version: 3.5.1000.14677 - Omni Tech Support, (www.omnitechsupport.com))
AMD USB Filter Driver (x32 Version: 1.0.15.94 - Advanced Micro Devices, Inc.) Hidden
ATI Catalyst Install Manager (HKLM\...\{ECD0D4B5-FFA9-6E1B-A08D-58E82EA5EEB9}) (Version: 3.0.765.0 - ATI Technologies, Inc.)
AVG 2014 (Version: 14.0.3684 - AVG Technologies) Hidden
Bing Rewards Client Installer (x32 Version: 16.0.345.0 - Microsoft Corporation) Hidden
Broadcom 802.11 Wireless LAN Adapter (HKLM\...\Broadcom 802.11 Wireless LAN Adapter) (Version: 5.60.350.6 - Broadcom Corporation)
Canon Easy-PhotoPrint EX (HKLM-x32\...\Easy-PhotoPrint EX) (Version:  - )
Canon Easy-WebPrint EX (HKLM-x32\...\Easy-WebPrint EX) (Version:  - )
Canon IJ Network Tool (HKLM-x32\...\Canon_IJ_Network_UTILITY) (Version:  - )
Canon MP Navigator EX 4.0 (HKLM-x32\...\MP Navigator EX 4.0) (Version:  - )
Canon MP495 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MP495_series) (Version:  - )
Canon MP495 series User Registration (HKLM-x32\...\Canon MP495 series User Registration) (Version:  - )
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version:  - )
Canon Solution Menu EX (HKLM-x32\...\CanonSolutionMenuEX) (Version:  - )
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - ATI) Hidden
Catalyst Control Center Core Implementation (x32 Version: 2010.0617.855.14122 - ATI) Hidden
Catalyst Control Center Graphics Full Existing (x32 Version: 2010.0617.855.14122 - ATI) Hidden
Catalyst Control Center Graphics Full New (x32 Version: 2010.0617.855.14122 - ATI) Hidden
Catalyst Control Center Graphics Light (x32 Version: 2010.0617.855.14122 - ATI) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2010.0617.855.14122 - ATI) Hidden
Catalyst Control Center Graphics Previews Vista (x32 Version: 2010.0617.855.14122 - ATI) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2010.0617.855.14122 - ATI Technologies, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2010.0617.855.14122 - ATI) Hidden
CCC Help Chinese Standard (x32 Version: 2010.0617.0854.14122 - ATI) Hidden
CCC Help Chinese Traditional (x32 Version: 2010.0617.0854.14122 - ATI) Hidden
CCC Help Czech (x32 Version: 2010.0617.0854.14122 - ATI) Hidden
CCC Help Danish (x32 Version: 2010.0617.0854.14122 - ATI) Hidden
CCC Help Dutch (x32 Version: 2010.0617.0854.14122 - ATI) Hidden
CCC Help English (x32 Version: 2010.0617.0854.14122 - ATI) Hidden
CCC Help Finnish (x32 Version: 2010.0617.0854.14122 - ATI) Hidden
CCC Help French (x32 Version: 2010.0617.0854.14122 - ATI) Hidden
CCC Help German (x32 Version: 2010.0617.0854.14122 - ATI) Hidden
CCC Help Greek (x32 Version: 2010.0617.0854.14122 - ATI) Hidden
CCC Help Hungarian (x32 Version: 2010.0617.0854.14122 - ATI) Hidden
CCC Help Italian (x32 Version: 2010.0617.0854.14122 - ATI) Hidden
CCC Help Japanese (x32 Version: 2010.0617.0854.14122 - ATI) Hidden
CCC Help Korean (x32 Version: 2010.0617.0854.14122 - ATI) Hidden
CCC Help Norwegian (x32 Version: 2010.0617.0854.14122 - ATI) Hidden
CCC Help Polish (x32 Version: 2010.0617.0854.14122 - ATI) Hidden
CCC Help Portuguese (x32 Version: 2010.0617.0854.14122 - ATI) Hidden
CCC Help Russian (x32 Version: 2010.0617.0854.14122 - ATI) Hidden
CCC Help Spanish (x32 Version: 2010.0617.0854.14122 - ATI) Hidden
CCC Help Swedish (x32 Version: 2010.0617.0854.14122 - ATI) Hidden
CCC Help Thai (x32 Version: 2010.0617.0854.14122 - ATI) Hidden
CCC Help Turkish (x32 Version: 2010.0617.0854.14122 - ATI) Hidden
ccc-core-static (x32 Version: 2010.0617.855.14122 - ATI) Hidden
ccc-utility64 (Version: 2010.0617.855.14122 - ATI) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 3.26 - Piriform)
CinemaNow Media Manager (HKLM-x32\...\{6C122441-1861-4CD7-B1C5-A163A6984E12}) (Version: 1.9.1.105 - CinemaNow, Inc.)
Coupon Printer for Windows (HKLM-x32\...\Coupon Printer for Windows5.0.0.1) (Version: 5.0.0.1 - Coupons.com Incorporated)
CyberLink MediaShow (HKLM-x32\...\InstallShield_{80E158EA-7181-40FE-A701-301CE6BE64AB}) (Version: 5.0.1616 - CyberLink Corp.)
CyberLink MediaShow (x32 Version: 5.0.1616 - CyberLink Corp.) Hidden
CyberLink PowerDVD 9 (HKLM-x32\...\InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.0.1.4217 - CyberLink Corp.)
CyberLink PowerDVD 9 (x32 Version: 9.0.1.4217 - CyberLink Corp.) Hidden
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.0.2511 - CyberLink Corp.)
CyberLink YouCam (x32 Version: 3.0.2511 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Definition Update for Microsoft Office 2013 (KB2760587) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{AD09282B-E878-4C2C-914D-E67475E4729C}) (Version:  - Microsoft)
Energy Star Digital Logo (HKLM-x32\...\{BD1A34C9-4764-4F79-AE1F-112F8C89D3D4}) (Version: 1.0.1 - Hewlett-Packard)
ESU for Microsoft Windows 7 (HKLM-x32\...\{3877C901-7B90-4727-A639-B6ED2DD59D43}) (Version: 1.0.0 - Hewlett-Packard)
FamilyInsight (HKLM-x32\...\FamilyInsight) (Version: 2012.1.17.0 - Ohana Software)
FamilySearch Indexing 3.13.1 (HKLM-x32\...\0591-8077-9297-0833) (Version: 3.13.1 - FamilySearch)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 35.0.1916.153 - Google Inc.)
Google Drive (HKLM-x32\...\{D9F75285-4864-461D-83DA-8D056BAC44D1}) (Version: 1.16.6866.4367 - Google, Inc.)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP Advisor (HKLM-x32\...\{40FB8D7C-6FF8-4AF2-BC8B-0B1DB32AF04B}) (Version: 3.4.10262.3295 - Hewlett-Packard)
HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden
HP Documentation (HKLM-x32\...\{5E25081D-9CB4-4B17-AD2B-8DF2DC335E85}) (Version: 1.1.1.0 - Hewlett-Packard)
HP MediaSmart CinemaNow 2.0 (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.0 - Hewlett-Packard)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.3611 - HP Photo Creations Powered by RocketLife)
HP Power Manager (HKLM-x32\...\{4B156358-CE9C-4E9F-8CAD-79AE86A68C60}) (Version: 1.0.3 - Hewlett-Packard Company)
HP Quick Launch (HKLM-x32\...\{EB58480C-0721-483C-B354-9D35A147999F}) (Version: 2.3.6 - Hewlett-Packard Company)
HP Setup (HKLM-x32\...\{72D90DB3-A16A-4545-B555-868471101833}) (Version: 8.1.4186.3400 - Hewlett-Packard)
HP Software Framework (HKLM-x32\...\{97174E88-52F9-445A-A28E-704A45332D19}) (Version: 4.0.108.1 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
HP Wireless Assistant (HKLM\...\{B5FC1E1B-E70D-45F1-8E40-A3C30698B323}) (Version: 4.0.9.0 - Hewlett-Packard Company)
Java 7 Update 51 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217040FF}) (Version: 7.0.510 - Oracle)
Java Auto Updater (x32 Version: 2.1.9.8 - Sun Microsystems, Inc.) Hidden
Java™ 6 Update 20 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86416020FF}) (Version: 6.0.200 - Sun Microsystems, Inc.)
Java™ 6 Update 22 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216022F0}) (Version: 6.0.220 - Oracle)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
K-Lite Codec Pack 7.0.0 (Standard) (HKLM-x32\...\KLiteCodecPack_is1) (Version: 7.0.0 - )
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.2907 - CyberLink Corp.)
LabelPrint (x32 Version: 2.5.2907 - CyberLink Corp.) Hidden
LightScribe System Software (HKLM-x32\...\{46BA053F-57B3-4153-BDB6-D37EEC8B12D7}) (Version: 1.18.15.1 - LightScribe)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Access MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Access Setup Metadata MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft DCF MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Default Manager (x32 Version: 2.2.114.0 - Microsoft Corporation) Hidden
Microsoft Excel MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Groove MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft InfoPath MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Lync MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office 32-bit Components 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office OSM MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office OSM UX MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2013 (HKLM\...\Office15.PROPLUS) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft Office Professional Plus 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2013 - English (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2013 - Español (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Shared 32-bit MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft OneNote MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Outlook MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft PowerPoint MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Publisher MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30214.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Word MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft WSE 3.0 Runtime (x32 Version: 3.0.5305.0 - Microsoft Corp.) Hidden
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
My Scrap Nook Toolbar (HKLM-x32\...\MyScrapNook_12bar Uninstall) (Version:  - Mindspark Interactive Network)
Norton Security Suite (HKLM-x32\...\N360) (Version: 21.3.0.12 - Symantec Corporation)
OpenOffice 4.0.1 (HKLM-x32\...\{47F460DA-D1BE-4D85-8DF2-AA1F31D3445F}) (Version: 4.01.9714 - Apache Software Foundation)
Outils de vérification linguistique 2013 de Microsoft Office - Français (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Personal Ancestral File 5 (HKLM-x32\...\{D94A8E22-DF2B-4107-9E51-608A60A7671D}) (Version:  - )
Personal Ancestral File Companion 5.7 (HKLM-x32\...\{91AFACB3-CA46-4C1E-AF2D-F72EE0B112E4}) (Version: 5.7 - Intellectual Reserve Inc.)
PhotoNow! (HKLM-x32\...\InstallShield_{D36DD326-7280-11D8-97C8-000129760CBE}) (Version: 1.1.6904 - CyberLink Corp.)
PhotoNow! (x32 Version: 1.1.6904 - CyberLink Corp.) Hidden
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.4204 - CyberLink Corp.)
Power2Go (x32 Version: 6.1.4204 - CyberLink Corp.) Hidden
PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 8.0.3003 - CyberLink Corp.)
PowerDirector (x32 Version: 8.0.3003 - CyberLink Corp.) Hidden
RCA Detective™ 3.0.4.0 (HKLM-x32\...\RCA Detective™_is1) (Version:  - RCA)
RCA Digital Voice Manager 7.1.5.0 (HKLM-x32\...\RCA Digital Voice Manager_is1) (Version:  - RCA)
RCA Updater 2.1.7.1 (HKLM-x32\...\RCA Updater_is1) (Version:  - RCA)
Realtek Ethernet Controller Driver For Windows 7 (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.18.322.2010 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6122 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30120 - Realtek Semiconductor Corp.)
Recovery Manager (x32 Version: 5.5.3023 - CyberLink Corp.) Hidden
Revo Uninstaller Pro 2.5.7 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 2.5.7 - VS Revo Group, Ltd.)
Roxio CinemaNow 2.0 (x32 Version: 1.0.278 - Hewlett-Packard) Hidden
RtVOsd (HKLM\...\{F3D7AC17-1FF4-41A8-BB18-3FC39C65AEB9}) (Version: 1.0.3 - Realtek Semiconductor Corp.)
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{D82063A8-7C8C-4C3B-A9BB-95138CA55D26}) (Version:  - Microsoft)
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (Version:  - Microsoft) Hidden
Skype Toolbars (HKLM-x32\...\{CD95D125-2992-4858-B3EF-5F6FB52FBAD6}) (Version: 5.0.4137 - Skype Technologies S.A.)
Skype™ 6.11 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.1.6.64 - Synaptics Incorporated)
TurboTax 2011 (HKLM-x32\...\TurboTax 2011) (Version:  - Intuit, Inc)
TurboTax 2011 WinPerFedFormset (x32 Version: 011.000.2837 - Intuit Inc.) Hidden
TurboTax 2011 WinPerReleaseEngine (x32 Version: 011.000.0449 - Intuit Inc.) Hidden
TurboTax 2011 WinPerTaxSupport (x32 Version: 011.000.0212 - Intuit Inc.) Hidden
TurboTax 2011 wrapper (x32 Version: 011.000.0121 - Intuit Inc.) Hidden
TurboTax 2011 wutiper (x32 Version: 011.000.1401 - Intuit Inc.) Hidden
Update for Microsoft Excel 2013 (KB2881014) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{D8C78DED-3543-449A-8E3E-9391643EBB0E}) (Version:  - Microsoft)
Update for Microsoft Excel 2013 (KB2881014) 64-Bit Edition (HKLM\...\{90150000-0016-0409-1000-0000000FF1CE}_Office15.PROPLUS_{D8C78DED-3543-449A-8E3E-9391643EBB0E}) (Version:  - Microsoft)
Update for Microsoft Excel 2013 (KB2881014) 64-Bit Edition (HKLM\...\{90150000-0018-0409-1000-0000000FF1CE}_Office15.PROPLUS_{D8C78DED-3543-449A-8E3E-9391643EBB0E}) (Version:  - Microsoft)
Update for Microsoft Excel 2013 (KB2881014) 64-Bit Edition (HKLM\...\{90150000-001B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{D8C78DED-3543-449A-8E3E-9391643EBB0E}) (Version:  - Microsoft)
Update for Microsoft Lync 2013 (KB2850074) 64-Bit Edition (HKLM\...\{90150000-012B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{F9F71CF8-8310-4EFC-869F-47BC0FEE269D}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2760344) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{EF77B4A6-DFEC-4010-A87D-9B6BF87FABEC}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2760544) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{62857CDD-2985-4939-91BA-19ED0B0031A5}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2768012) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{0814662C-FD28-4DE0-ACE5-EE50D1D6C8FB}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2817302) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{E79EFFDB-192A-4D9E-A2DB-C0F774E6EC32}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2817302) 64-Bit Edition (HKLM\...\{90150000-0016-0409-1000-0000000FF1CE}_Office15.PROPLUS_{E79EFFDB-192A-4D9E-A2DB-C0F774E6EC32}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2826040) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{C4AEA56A-0759-4D08-9FAB-31A92137D0B8}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2837644) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{D692E9FF-84BF-4F44-A0EA-D58ECE0D538E}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2863843) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{290D80DE-03AB-47EC-9402-108AF4CE4F66}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2878313) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{98821750-2C79-4A07-9AE9-D2536FD9491D}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2880457) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{EC2AF602-2730-4B05-9438-06CDE43153F2}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2880462) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{24584DD4-C680-4FEB-A464-D760C7A5B041}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2880462) 64-Bit Edition (HKLM\...\{90150000-006E-0409-1000-0000000FF1CE}_Office15.PROPLUS_{24584DD4-C680-4FEB-A464-D760C7A5B041}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2880462) 64-Bit Edition (HKLM\...\{90150000-00C1-0000-1000-0000000FF1CE}_Office15.PROPLUS_{24584DD4-C680-4FEB-A464-D760C7A5B041}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2880464) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{88B29AA5-71EE-4692-91E2-E89407F0B783}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2880476) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{D3FC5B59-0F86-4B9A-94DF-FC213DF4FA63}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2880476) 64-Bit Edition (HKLM\...\{90150000-00C1-0000-1000-0000000FF1CE}_Office15.PROPLUS_{D3FC5B59-0F86-4B9A-94DF-FC213DF4FA63}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2880478) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{8116ED50-F1E7-49E1-9D8D-421497D34B0F}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2880991) 64-Bit Edition (HKLM\...\{90150000-001F-0409-1000-0000000FF1CE}_Office15.PROPLUS_{F6CE638B-5A06-4EDD-A1FA-BFA827D14071}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2880991) 64-Bit Edition (HKLM\...\{90150000-001F-040C-1000-0000000FF1CE}_Office15.PROPLUS_{927B47DF-91B2-4EBF-9B66-43B2C95E41BF}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2880991) 64-Bit Edition (HKLM\...\{90150000-001F-0C0A-1000-0000000FF1CE}_Office15.PROPLUS_{E3852353-AB54-4642-B25F-6E9EB106388B}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2881035) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{885C981B-F1E3-430A-A099-31CA9D28C251}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2881035) 64-Bit Edition (HKLM\...\{90150000-0016-0409-1000-0000000FF1CE}_Office15.PROPLUS_{885C981B-F1E3-430A-A099-31CA9D28C251}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2881035) 64-Bit Edition (HKLM\...\{90150000-0090-0409-1000-0000000FF1CE}_Office15.PROPLUS_{885C981B-F1E3-430A-A099-31CA9D28C251}) (Version:  - Microsoft)
Update for Microsoft OneDrive for Business (KB2881018) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{F0B3B3E0-40AC-4339-83F7-735DD302ADDE}) (Version:  - Microsoft)
Update for Microsoft OneDrive for Business (KB2881018) 64-Bit Edition (HKLM\...\{90150000-00BA-0409-1000-0000000FF1CE}_Office15.PROPLUS_{F0B3B3E0-40AC-4339-83F7-735DD302ADDE}) (Version:  - Microsoft)
Update for Microsoft OneDrive for Business (KB2881018) 64-Bit Edition (HKLM\...\{90150000-00C1-0000-1000-0000000FF1CE}_Office15.PROPLUS_{F0B3B3E0-40AC-4339-83F7-735DD302ADDE}) (Version:  - Microsoft)
Update for Microsoft OneDrive for Business (KB2881018) 64-Bit Edition (HKLM\...\{90150000-00C1-0409-1000-0000000FF1CE}_Office15.PROPLUS_{F0B3B3E0-40AC-4339-83F7-735DD302ADDE}) (Version:  - Microsoft)
Update for Microsoft OneNote 2013 (KB2880458) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{D2CD59AB-CA83-44D4-AEF8-E49A3FE8FD7F}) (Version:  - Microsoft)
Update for Microsoft OneNote 2013 (KB2880458) 64-Bit Edition (HKLM\...\{90150000-00A1-0409-1000-0000000FF1CE}_Office15.PROPLUS_{D2CD59AB-CA83-44D4-AEF8-E49A3FE8FD7F}) (Version:  - Microsoft)
Update for Microsoft OneNote 2013 (KB2880458) 64-Bit Edition (HKLM\...\{90150000-00C1-0000-1000-0000000FF1CE}_Office15.PROPLUS_{D2CD59AB-CA83-44D4-AEF8-E49A3FE8FD7F}) (Version:  - Microsoft)
Update for Microsoft Outlook 2013 (KB2880470) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{34A169EC-990A-4DAE-AC65-9F981158B7DB}) (Version:  - Microsoft)
Update for Microsoft Outlook 2013 (KB2880470) 64-Bit Edition (HKLM\...\{90150000-001A-0409-1000-0000000FF1CE}_Office15.PROPLUS_{34A169EC-990A-4DAE-AC65-9F981158B7DB}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2013 (KB2881000) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{D3F7B995-360E-406A-B74B-5EA682159985}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2013 (KB2881000) 64-Bit Edition (HKLM\...\{90150000-0018-0409-1000-0000000FF1CE}_Office15.PROPLUS_{D3F7B995-360E-406A-B74B-5EA682159985}) (Version:  - Microsoft)
Update for Microsoft Publisher 2013 (KB2726952) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{03B2C707-503D-4979-8322-CA92C45AD6B4}) (Version:  - Microsoft)
Update for Microsoft Publisher 2013 (KB2726952) 64-Bit Edition (HKLM\...\{90150000-0019-0409-1000-0000000FF1CE}_Office15.PROPLUS_{03B2C707-503D-4979-8322-CA92C45AD6B4}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2013 (KB2817301) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{8E5CD68A-CDF8-4930-88DF-B7778B1871A9}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2013 (KB2817301) 64-Bit Edition (HKLM\...\{90150000-006E-0409-1000-0000000FF1CE}_Office15.PROPLUS_{8E5CD68A-CDF8-4930-88DF-B7778B1871A9}) (Version:  - Microsoft)
Update for Microsoft Word 2013 (KB2878319) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{BC51FE30-3A56-4802-8D9E-E9BC05B56B49}) (Version:  - Microsoft)
Update for Microsoft Word 2013 (KB2881005) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{125BAFEC-EB26-45C3-B97A-475162C6BDC0}) (Version:  - Microsoft)
Update for Microsoft Word 2013 (KB2881005) 64-Bit Edition (HKLM\...\{90150000-001A-0409-1000-0000000FF1CE}_Office15.PROPLUS_{125BAFEC-EB26-45C3-B97A-475162C6BDC0}) (Version:  - Microsoft)
Update for Microsoft Word 2013 (KB2881005) 64-Bit Edition (HKLM\...\{90150000-001B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{125BAFEC-EB26-45C3-B97A-475162C6BDC0}) (Version:  - Microsoft)
Update for Microsoft Word 2013 (KB2881005) 64-Bit Edition (HKLM\...\{90150000-012B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{125BAFEC-EB26-45C3-B97A-475162C6BDC0}) (Version:  - Microsoft)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3502.0922 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Messenger Companion Core (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Sync (HKLM-x32\...\{B10914FD-8812-47A4-85A1-50FCDE7F1F33}) (Version: 14.0.8117.416 - Microsoft Corporation)
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
 
========================= Memory info: ===================================
 
Percentage of memory in use: 58%
Total physical RAM: 2810.9 MB
Available physical RAM: 1157.21 MB
Total Pagefile: 5619.98 MB
Available Pagefile: 3401.81 MB
Total Virtual: 4095.88 MB
Available Virtual: 3977.77 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:281.47 GB) (Free:187.7 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:16.33 GB) (Free:2.36 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\JUNE-HP
 
Administrator            Guest                    june                     
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#4 wpgwpg

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Posted 07 July 2014 - 11:45 AM

 The most conspicuous thing I see in that MiniToolBox report is that you're running Java version 6, update 22.  That's way out of date, the current version is 7, update 60.  Java has had a whole lot of security exposure problems reported with it, so if you need to keep it, you should at least get it up to date ASAP.

 

 I see a number of backup errors where it's looking for drive F: when it's not there.  I doubt if that's your problem, but if you're going to have it set to run automatically, you should adjust the settings accordingly.

 

I see several entries for activation failures for Office 2013.  If you don't want to pay for a license, you could download and install the free LibreOffice which is pretty much plug compatible with MS Office.

 

Apparently the Windows Explorer is having problems according to this entry in the error log:

Error: (07/07/2014 08:23:10 AM) (Source: Application Error) (User: )

Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: mso.dll_unloaded, version: 0.0.0.0, time stamp: 0x534cf2b5
Exception code: 0xc0000005.
  mso.dll is part of Office but when I checked for mso.dll_unloaded on the MS web site, it said "sorry, not found".  I'm using Office 2007 and have mso.dll, but not mso.dll_unloaded, so I don't know whether the latter might be part of Office 2013.  Since the search didn't find it, I'm wondering if you might need to repair or reinstall your version of Office.
 
 Finally I saw this error:
"Error: (06/29/2014 04:40:36 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process."
  To be honest, I've never fully understood why this happens, but I know it's associated with backups made during System Restore events and causes the Windows backup to fail.  I see you have plenty of free space on your C: drive, so that's not the problem here FWIW.
 
Well after all that (pswhew!) you could probably use a little good news.  Your hard drive appears to be in good shape with good SMART data, 187 GB free and a temperature of 42 C.  
 
Good luck.
 

Edited by wpgwpg, 07 July 2014 - 11:53 AM.

Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#5 boopme

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Posted 07 July 2014 - 12:42 PM

Well since those replies fixed nothing... You appear to have a hardware issue , probably memory. Please start a topic in Win 7 where you can get assistance with that.
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