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Hello, my Vista has Adware Generic5.AYPP


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#1 huntc4

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Posted 07 July 2014 - 09:52 AM

Hello,

 

Let me start off by letting you know that I am pretty ignorant when it comes to computer problems.

 

AVG is bringing up a window stating Adware Generic5.AYPP- it will remove it but it immediately comes back. When the threat window appears I have trouble getting online and checking new emails. It is appearing almost as soon as I try to get online now.

 

It also had Windows\SysWow64\plsapp.dll as a problem. I tried to remove this folder in safe mode but it said that I needed permission and would not let me.

 

I have set the restore date back as far as it will let me, but this has not helped.

 

Does anyone have an idea of how to help?

 

Thank you,

 

Charlotte


Edited by hamluis, 07 July 2014 - 10:26 AM.
Moved from Vista to Am I Infected - Hamluis.


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#2 wpgwpg

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Posted 07 July 2014 - 10:02 AM

 Here're some things to try.  Download Malwarebytes from here

 http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ , install it, get it up to date, and do a scan.  When it finishes the scan (could take several minutes), click the Quarantine All button and follow the onscreen instructions.

 

 You could try booting to Safe Mode and doing a full system scan with AVG since some of these nasties can hide in normal mode.

 

 If you still have problems after the above, you could download and run AdwCleaner, Junk Removal Tool, and TDSSKiller from here:  http://www.bleepingcomputer.com/download/adwcleaner/ .

 

Good luck.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 huntc4

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Posted 07 July 2014 - 10:05 AM

Thank you. I will give it a try.



#4 boopme

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Posted 07 July 2014 - 03:13 PM

It would be helpful to see the MBAM log.
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#5 huntc4

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Posted 07 July 2014 - 04:08 PM

It would be helpful to see the MBAM log. 

I am not sure what that means.

I was unable to get online, so I ran the AVG scan in safe mode. Now, the computer is blank when I turn it on. 



#6 boopme

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Posted 08 July 2014 - 11:12 AM

sorry the Malwarebytes log.. This is why we need to see the logs and not just run stuff..
It does not boot up ?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 wpgwpg

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Posted 08 July 2014 - 11:51 AM

It would be helpful to see the MBAM log. 

I am not sure what that means.

I was unable to get online, so I ran the AVG scan in safe mode. Now, the computer is blank when I turn it on. 

 Can you boot to Safe Mode?  If so, you can run System Restore to a get back to an earlier point before the problem started.  It's under Start -> All Programs -> Accessories -> System Tools -> System Restore.

 

Good luck.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:




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