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Microsoft Bluetooth Keyboard Connection Problems


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#1 joebeaven

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Posted 07 July 2014 - 07:52 AM

Hi,

 

I'm using Windows 7 Ultimate and I'm trying to install a Microsoft IntelliType Pro keyboard and IntelliPoint mouse. The mouse installed fine and works well, however I'm having trouble with the keyboard. The computer detects it and apparently install it OK. It gives me a code to type in on the keyboard and that works fine. However, when it's done, the keyboard won't work. After a few minutes the icon for it disappears from my Bluetooth Devices folder, leaving only the mouse one. Please can someone suggest how to get it working?

 

Thanks,

Joe



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#2 JohnC_21

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Posted 07 July 2014 - 08:58 AM

The only thing that comes to mind is the batteries in the keyboard may be weak.



#3 joebeaven

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Posted 07 July 2014 - 02:09 PM

Thanks, but I just tried changing the batteries and I'm having the same problem.



#4 JohnC_21

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Posted 07 July 2014 - 02:50 PM

Is bluetooth built into the computer you have or are you using a transceiver in a USB port? If it's built in a driver update may help. Also see this Microsoft KB.

 

Edit:

Another.


Edited by JohnC_21, 07 July 2014 - 02:52 PM.


#5 joebeaven

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Posted 08 July 2014 - 08:14 AM

The transceiver uses a USB port. I've tried uninstalling and reinstalling the driver, but that didn't help. I've just tried setting it up on another computer and had exactly the same problem. Thanks for the link, but I didn't find anything to help me.



#6 JohnC_21

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Posted 08 July 2014 - 08:34 AM

If the exact same thing happened on another computer, I would RMA the keyboard and mouse if possible and get another.



#7 Quevvy

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Posted 08 July 2014 - 04:25 PM

Was the other computer you tried it on the same operating system? What operating systems is it compatible with? [It's probably compatible with Windows 7, though.]



#8 joebeaven

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Posted 08 July 2014 - 11:41 PM

Both computers run Windows 7. I downloaded the latest drivers which are both compatible with Windows 7.






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