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ComboFix gets hung up........................


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#1 RAEllis

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Posted 06 July 2014 - 10:41 PM

Hi,
This is my first post.
I am having problems with ComboFix on my Vista Home Premium System.
I ran it last week and it got hung up and after 1 hour I consulted
with my computer savvy son if I should re-boot and he said yes.
Well, today, July 6, 2014, I reran ComboFix and it again got hung up after the reboot

by ComboFix at this point:

Administrator: ComboFix - Find 3M

Preparing Log Report
Do not run any programs until ComboFix has finished.

Any help would be appreciated.
Roger
 



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#2 1PW

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Posted 07 July 2014 - 01:28 AM

Hello RAEllis and :welcome:
 

"ComboFix is a tool that should only be run under the supervision of someone who has been trained in its use. Using it on your own can cause problems with your computer."

 
Reference: Am I infected? What do I do?
 
sUBs' ComboFix should only be run when requested to do so by the professional Malware Removal Expert you have commenced working with. Marginally usable systems have been made un-usable in the hands of the unaware through the improper use of ComboFix. Even when directed to do so, ComboFix is always preceeded by other relavent and necessary troubleshooting steps.
 
You would do well to cease your unsupervised attempts to run ComboFix and instead pursue guided assistance through the proper sub-forum here at Bleeping Computer.

Edited by 1PW, 07 July 2014 - 01:31 AM.

All viruses are malware but not all malware are viruses and if the malware doesn't self replicate it just isn't a virus.


#3 quietman7

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Posted 07 July 2014 - 08:00 PM

As a general policy, Bleeping Computer does not offer advice on how to run ComboFix unless we asked someone to run it or if there is a problem with the computer caused by running the tool. Per the developer, people should not be using ComboFix without being advised to do so by a trained expert (see here) who is assisting them deal with a malware problem. When issues arise due to complex malware infections, possible false detections, problems running ComboFix (i.e. stalling, hanging, crashing) or with other security tools causing conflicts, experts are usually aware of them and can advise what should or should not be done while providing individual assistance. Those attempting to use ComboFix on their own do not have such information and are at risk when running the tool in an unsupervised environment.

Also be aware that using ComboFix is only one part of the disinfection process. Preliminary scans from other tools like DDS, OTL, RSIT and GMER should be used first because they provide comprehensive logs with specific details about files, folders and registry keys which may have been modified by malware infection. Analysis of those logs allows planning a strategy for effective disinfection and a determination if using ComboFix is necessary.

With that said, there are circumstances ComboFix will hang, crash or stall at various stages due to malware interference, failure to disable other real-time protection tools or the presence of CD Emulators (Daemon Tools, Alchohol 120%, Astroburn, AnyDVD) so that it does not complete successfully. Also, depending on how badly a system is infected, ComboFix may take longer to complete its routine than it normally does or fail to run properly. While that is not normal behavior, it is not unusual. In such cases, it is helpful to know at what stage CF stalled/crashed and to provide that information to the Helper who is assisting you so they can investigate.

While our policy is not to offer advice on running ComboFix unless we asked someone to run it, we are willing to assist with resolving problems caused after using it and we are certainly willing to help with malware disinfection. If that assistance requires running ComboFix, you will be advised what to do in order to get the tool to run properly or investigate any error messages.

If you need individual assistance with a malware infection, please follow the instructions in the "Preparation Guide" starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs. (Note: Windows 8.1 Users will not be able run DDS and create a log)
  • When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts.
After doing this, please reply back in this thread with a link to the new topic so we can closed this one.
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