What is the make and model of this computer?
Restart the computer and boot into Safe Mode. If this is a problem with a graphics driver it should not continue in Safe Mode as Windows uses a native driver, not the drivers used in normal operation.
To boot into Safe Mode start with the computer turned off, press the power button and immediately start tapping the F8 key and continue to do so until the Advanced Boot Options open.
You will need to use the up or down keys to navigate to Safe Mode, then press Enter to make your choice.
Please download and install Speccy
to provide us with information about your computer. When FileHippo opens, click on Download latest version
in the upper right pane.
When Speccy opens you will see a screen similar to the one below.
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
The following screen will appear, click on Yes.
The following screen will appear, click on Copy to Clipboard.
In your next post right click inside the Reply to Topic box, then click on Paste. This will load a link to the Speccy log.
Please download MiniToolBox
, save it to your desktop and run it.
Checkmark the following checkboxes:
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
Click on Go to start the scan. Once it is finished highlight the text, copy it and paste it in your next post.