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BSOD's and black screens


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4 replies to this topic

#1 palosanto

palosanto

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Posted 05 July 2014 - 02:12 PM

Hello,

I have a 3 month desktop custom built by a reliable shop.
For 2-3 weeks I've been experimenting crashes, freezes and BSOD's randomly during my work and almost daily during the night.

1. 90% of times the computer will have a BSOD and restart when left unnatended for a while and definitely at some point overnight so in the morning I can see that it has rebooted.  Power settings?

2. I've tried to make sense of minidumps with windbg but it's beyond my expertise although I can see certain parameters being present in many logs but not in all as sometimes the cause reported it's different.  The main ones being CRITICAL_PROCESS_DIED, KERNEL_DATA_INPAGE_ERROR and sometimes IRQL_NOT_LESS_OR_EQUAL.

3. Windows RAM check, video memory test and SFC all reported no errors.

4. I've tested all HDrives with Hard Disk Sentinel, Seatools for DOS and chkdsk/f/r/x  and the tests reported no errors.  However, sometimes Hard Disk Sentinel states a test fail in my main storage drive when I do a quick selftest but not always.

Note, chkdsk generated BSOD when run directly in windows but it completed without errors when runing after booting with the command window option found in the recovery advanced startup.

5. I cannot enter safe mode, all I get is a black screen with my cursor mouse.

System specs:
OS:Windows 64 8.1 N
CPU:Intel I7-4770K
MB:Asus Z87M-Plus
GPU: Nvidia GeForce GTX 770 4GB + Integrated Intel HD Graphics 4600.  Dual monitors plugged into the Geforce.
RAM: 16GB DDR3
Drives: Main 238GB Samsung SSD 840 Pro ;  2nd: 3TB Seagate ; 1 TB USB3 external for backup

 

Your expert help would be invaluable.

Thanks


 



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#2 wpgwpg

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Posted 05 July 2014 - 02:20 PM

 I can tell you that the IRQL_NOT_LESS_OR_EQUAL error is almost caused by a bad driver.  If you have any drivers that didn't come from the motherboard manufacturer, that could be the cause.

To do further problem determination lease download and run Speccy.  After running it click File -> Publish snapshot... Copy and paste the link it gives you into your next post.  Then download minitoolbox and run it with the following boxes checked:

 
List last 10 Event Viewer Errors
 
List Installed Programs
 
List Users, Partitions, and Memory size
 
List Minidump files
 
Copy the resulting log and paste into a reply here.

Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 palosanto

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Posted 05 July 2014 - 02:36 PM

Hi wpgwpg.  Thanks for the quick response:

 

Here are your requested info:

http://speccy.piriform.com/results/JtEo7snOcZIK5weMJbawknP

 

MiniToolBox by Farbar  Version: 25-06-2014
Ran by Juan (administrator) on 05-07-2014 at 12:27:43
Running from "C:\Users\Juan\Desktop"
Microsoft Windows 8.1 N  (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/05/2014 00:01:30 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (07/05/2014 00:01:30 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (07/05/2014 11:53:22 AM) (Source: Microsoft-Windows-AppModel-State) (User: J-DESKTOP)
Description: Microsoft.BingWeather_8wekyb3d8bbwe5

Error: (07/05/2014 11:48:55 AM) (Source: Application Error) (User: )
Description: Faulting application name: igfxCUIService.exe, version: 6.15.10.3621, time stamp: 0x5376e21a
Faulting module name: igfxCUIService.exe, version: 6.15.10.3621, time stamp: 0x5376e21a
Exception code: 0xc0000005
Fault offset: 0x000000000000ec68
Faulting process id: 0x6e28
Faulting application start time: 0xigfxCUIService.exe0
Faulting application path: igfxCUIService.exe1
Faulting module path: igfxCUIService.exe2
Report Id: igfxCUIService.exe3
Faulting package full name: igfxCUIService.exe4
Faulting package-relative application ID: igfxCUIService.exe5

Error: (07/05/2014 11:40:58 AM) (Source: Application Error) (User: )
Description: Faulting application name: igfxCUIService.exe, version: 6.15.10.3621, time stamp: 0x5376e21a
Faulting module name: igfxCUIService.exe, version: 6.15.10.3621, time stamp: 0x5376e21a
Exception code: 0xc0000005
Fault offset: 0x000000000000ec68
Faulting process id: 0x71c4
Faulting application start time: 0xigfxCUIService.exe0
Faulting application path: igfxCUIService.exe1
Faulting module path: igfxCUIService.exe2
Report Id: igfxCUIService.exe3
Faulting package full name: igfxCUIService.exe4
Faulting package-relative application ID: igfxCUIService.exe5

Error: (07/05/2014 10:40:23 AM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 30.0.0.5269, time stamp: 0x53914233
Faulting module name: mozalloc.dll, version: 30.0.0.5269, time stamp: 0x53911393
Exception code: 0x80000003
Fault offset: 0x0000141b
Faulting process id: 0x35d4
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3
Faulting package full name: plugin-container.exe4
Faulting package-relative application ID: plugin-container.exe5

Error: (07/05/2014 10:12:51 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (07/05/2014 10:12:51 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (07/05/2014 10:08:40 AM) (Source: Application Error) (User: )
Description: Faulting application name: igfxCUIService.exe, version: 6.15.10.3621, time stamp: 0x5376e21a
Faulting module name: igfxCUIService.exe, version: 6.15.10.3621, time stamp: 0x5376e21a
Exception code: 0xc0000005
Fault offset: 0x000000000000ec68
Faulting process id: 0x4a8
Faulting application start time: 0xigfxCUIService.exe0
Faulting application path: igfxCUIService.exe1
Faulting module path: igfxCUIService.exe2
Report Id: igfxCUIService.exe3
Faulting package full name: igfxCUIService.exe4
Faulting package-relative application ID: igfxCUIService.exe5

Error: (07/05/2014 09:18:34 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.


System errors:
=============
Error: (07/05/2014 11:48:55 AM) (Source: Service Control Manager) (User: )
Description: The Intel® HD Graphics Control Panel Service service terminated with the following error:
%%2147500037

Error: (07/05/2014 11:40:58 AM) (Source: Service Control Manager) (User: )
Description: The Intel® HD Graphics Control Panel Service service terminated with the following error:
%%2147500037

Error: (07/05/2014 10:08:39 AM) (Source: Service Control Manager) (User: )
Description: The Intel® HD Graphics Control Panel Service service terminated with the following error:
%%2147500037

Error: (07/05/2014 09:14:31 AM) (Source: Service Control Manager) (User: )
Description: The Intel® HD Graphics Control Panel Service service terminated with the following error:
%%2147500037

Error: (07/05/2014 09:09:51 AM) (Source: Service Control Manager) (User: )
Description: The Intel® HD Graphics Control Panel Service service terminated with the following error:
%%2147500037

Error: (07/05/2014 08:34:57 AM) (Source: disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk0\DR0.

Error: (07/05/2014 08:33:48 AM) (Source: DCOM) (User: J-DESKTOP)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}

Error: (07/05/2014 08:33:18 AM) (Source: DCOM) (User: J-DESKTOP)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}

Error: (07/04/2014 11:44:01 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: 109BlackBerry Device ManagerUnavailable{BA3D0120-E617-4F66-ADCA-585CC2FB86DB}

Error: (07/04/2014 11:44:01 PM) (Source: Service Control Manager) (User: )
Description: The Application Experience service failed to start due to the following error:
%%1115


Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
  Date: 2014-07-05 08:32:50.955
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-04 03:07:50.389
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-03 04:07:42.414
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-07-02 05:19:21.468
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.



=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.2.32126 - BitTorrent Inc.)
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
2007 Microsoft Office Suite Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Adobe After Effects CS6 (HKLM-x32\...\{4817D846-700B-474E-A31B-80892B3E92E3}) (Version: 11.0.4 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 14.0.0.110 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 14.0.0.110 - Adobe Systems Incorporated) Hidden
Adobe Audition CS5.5 (HKLM-x32\...\{D5B1535A-FDFC-4B40-B2E2-21DA83D9CB57}) (Version: 4.0 - Adobe Systems Incorporated)
Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.125 - Adobe Systems Incorporated)
Adobe Help Manager (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 4.0.244 - Adobe Systems Incorporated)
Adobe Help Manager (x32 Version: 4.0.244 - Adobe Systems Incorporated) Hidden
Adobe Photoshop CS5.1 (HKLM-x32\...\{9158FF30-78D7-40EF-B83E-451AC5334640}) (Version: 12.1 - Adobe Systems Incorporated)
Adobe Premiere Pro CC (HKLM-x32\...\{505FF1AC-E7F5-4462-BBA7-08900E7E9EEF}) (Version: 7.2.2 - Adobe Systems Incorporated)
Adobe Update Management Tool (HKLM-x32\...\{534A7A1A-7102-4AF6-23EA-7CD279C7B625}_is1) (Version: 6.2 - PainteR)
AI Suite 3 (HKLM-x32\...\{D46DA5F0-25AD-4B77-98DA-6DD6AF39FBD9}) (Version: 1.00.56 - ASUSTeK Computer Inc.)
Akamai NetSession Interface (HKCU\...\Akamai) (Version:  - Akamai Technologies, Inc)
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ASUS Boot Setting (HKLM-x32\...\{7AAE9187-C24F-4073-A951-36C370E7A3A5}) (Version: 1.00.10 - ASUSTeK Computer Inc.)
AutoCAD 2011 - English (HKLM\...\AutoCAD 2011 - English) (Version: 18.1.49.0 - Autodesk)
AutoCAD 2011 - English (Version: 18.1.49.0 - Autodesk) Hidden
AutoCAD 2011 Language Pack - English (Version: 18.1.49.0 - Autodesk) Hidden
Autodesk Design Review 2011 (HKLM-x32\...\Autodesk Design Review 2011) (Version: 11.0.0.86 - Autodesk, Inc.)
Autodesk Design Review 2011 (x32 Version: 11.0.0.86 - Autodesk, Inc.) Hidden
Autodesk Design Review Browser Add-on v1.2  (HKLM-x32\...\{CD49E43B-88B1-48AD-A3AF-43FAAAB41CB8}) (Version: 1.2.0 - Autodesk)
Autodesk DWG TrueView 2015 - English (HKLM\...\DWG TrueView 2015 - English) (Version: 20.0.51.0 - Autodesk)
Autodesk Material Library 2011 (HKLM-x32\...\{9DEABCB6-B759-4D52-92F8-51B34A2B4D40}) (Version: 2.0.0.49 - Autodesk)
Autodesk Material Library 2011 Base Image library (HKLM-x32\...\{CD1E078C-A6B9-47DA-B035-6365C85C7832}) (Version: 2.0.0.49 - Autodesk)
BenVista PhotoZoom Pro 5.0.6 (HKCU\...\PhotoZoom Pro 5) (Version: 5.0.6 - BenVista Ltd.)
BlackBerry Link (HKLM-x32\...\BlackBerry_10_Desktop) (Version: 1.2.3.48 - BlackBerry Ltd.)
BlackBerry Link (x32 Version: 1.2.3.48 - BlackBerry Ltd.) Hidden
Calibrize 2.0 (HKLM-x32\...\Calibrize_is1) (Version:  - Colorjinn)
CINEMA 4D 15.057 (HKLM\...\MAXON12664043) (Version: 15.057 - MAXON Computer GmbH)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6514.5001 - Microsoft Corporation)
Data Lifeguard Diagnostic for Windows 1.27 (HKLM-x32\...\{519C4DB6-B53B-4F5C-8297-89B2BE949FA5}_is1) (Version:  - Western Digital Corporation)
DavMail 4.4.1-2225 (HKLM-x32\...\DavMail) (Version: 4.4.1-2225 - Mickaël Guessant)
Defraggler (HKLM\...\Defraggler) (Version: 2.18 - Piriform)
Dropbox (HKCU\...\Dropbox) (Version: 2.8.4 - Dropbox, Inc.)
DWG TrueView 2015 - English (Version: 20.0.51.0 - Autodesk) Hidden
EaseUS Todo Backup Workstation 6.5 (HKLM-x32\...\EaseUS Todo Backup Workstation 6.5 Trial_is1) (Version: 6.5 - CHENGDU YIWO Tech Development Co., Ltd)
eMail Verifier 3.5.0 (HKLM-x32\...\eMail Verifier_is1) (Version:  - MAX Programming LLC)
FARO LS 1.1.406.58 (HKLM-x32\...\{951B0F30-9F1A-4BF6-B3DA-99EB0E917B1C}) (Version: 4.6.58.2 - FARO Scanner Production)
Fences 2 (HKLM-x32\...\Fences 22.01) (Version: 2.01 - Stardock Corporation)
FileZilla Client 3.8.1 (HKLM-x32\...\FileZilla Client) (Version: 3.8.1 - Tim Kosse)
Flamingo 2.0 (HKLM-x32\...\{C475527D-AB5C-47D8-8C25-85CA3E42B5A4}) (Version: 2.0.30724.0 - Robert McNeel & Associates)
Flamingo nXt (HKLM\...\{030BC8B6-1880-4129-911A-51DA3B60A16A}) (Version: 3.1.2013.0613 - Robert McNeel & Associates)
Flamingo nXt en-us Language Pack (HKLM-x32\...\{CE63DD84-8D6C-43AC-9372-0479A5FE9C66}) (Version: 3.1.2013.0613 - Robert McNeel & Associates)
FormatFactory 3.3.5.0 (HKLM-x32\...\FormatFactory) (Version: 3.3.5.0 - Format Factory)
Glary Utilities 5.2 (HKLM-x32\...\Glary Utilities 5) (Version: 5.2.0.5 - Glarysoft Ltd)
Google Earth Plug-in (HKLM-x32\...\{4AB54F11-2F8C-11E3-B09F-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google SketchUp Pro 8 (HKLM-x32\...\{3AB65E95-37D6-4DD7-8862-29AED3AFD54B}) (Version: 3.0.3117 - Google, Inc.)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
GPL Ghostscript (HKLM\...\GPL Ghostscript 9.10) (Version: 9.10 - Artifex Software Inc.)
Guitar Pro 6 (HKLM-x32\...\{14A487F2-1259-4E6C-AE3C-3C888DDBCB60}_is1) (Version:  - Arobas Music)
Hard Disk Sentinel PRO (HKLM-x32\...\Hard Disk Sentinel_is1) (Version:  - HDS)
HDD Regenerator (HKLM-x32\...\{CC5DA723-D428-40D1-B82B-21EB64B1273C}) (Version: 20.11.0011 - Abstradrome)
ImgBurn (HKLM-x32\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.15.1730 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3621 - Intel Corporation)
Intel® Trusted Connect Service Client (Version: 1.31.8.1 - Intel Corporation) Hidden
Java 7 Update 60 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217051FF}) (Version: 7.0.600 - Oracle)
Java Auto Updater (x32 Version: 2.1.60.19 - Oracle, Inc.) Hidden
Kits Configuration Installer (x32 Version: 8.100.25984 - Microsoft) Hidden
Lumion 4.0.2 (HKLM\...\Lumion 4.0.2_is1) (Version: 4.0.2 - Act-3D B.V.)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
MediaMonkey 4.1 (HKLM-x32\...\MediaMonkey_is1) (Version: 4.1 - Ventis Media Inc.)
Microsoft Corporation (Version: 11.0.50727.0 - Microsoft Corporation) Hidden
Microsoft Corporation (x32 Version: 11.0.50727.0 - Microsoft Corporation) Hidden
Microsoft LifeCam (HKLM\...\{8EC9E7BB-2443-49B1-8476-490EBF932C2E}) (Version: 4.25.512.0 - Microsoft Corporation)
Microsoft Office Access MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2007 (HKLM-x32\...\PROPLUS) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft VC80 Support DLLs (x32 Version: 1.0.0 - McNeel & Associates) Hidden
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106 (HKLM-x32\...\{8e70e4e1-06d7-470b-9f74-a51bef21088e}) (Version: 11.0.51106.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_CRT_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFC_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFCLOC_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053 - Adobe) Hidden
Microsoft_VC90_ATL_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_CRT_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_MFC_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_MFCLOC_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_MFCLOC_x86_x64 (Version: 1.00.0000 - Adobe) Hidden
MozBackup 1.5.1 (HKLM-x32\...\MozBackup) (Version:  - Pavel Cvrcek)
Mozilla Firefox 30.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 30.0 (x86 en-US)) (Version: 30.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 24.6.0 - Mozilla)
Mozilla Thunderbird 24.6.0 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 24.6.0 (x86 en-US)) (Version: 24.6.0 - Mozilla)
MPC-HC 1.7.3 (64-bit) (HKLM\...\{2ACBF1FA-F5C3-4B19-A774-B22A31F231B9}_is1) (Version: 1.7.3 - MPC-HC Team)
MSXML 4.0 SP3 Parser (KB2721691) (HKLM-x32\...\{355B5AC0-CEEE-42C5-AD4D-7F3CFD806C36}) (Version: 4.30.2114.0 - Microsoft Corporation)
MySlideShow Gold 3.6.0 (HKLM-x32\...\MySlideShowGold3_is1) (Version: 3.6.0 - Anix Software)
MysticThumbs (HKLM\...\{ED321628-843E-4319-8C6D-CB3C919323AC}) (Version: 1.9.8 - MysticCoder)
Namo WebEditor 6 (HKLM-x32\...\{EF3FA287-2622-4340-AAF6-0AD29F21A691}) (Version: 6.00.000 - Sejoong Namo Interactive, Inc.)
NVIDIA Control Panel 335.23 (Version: 335.23 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 335.23 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 335.23 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.30.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.30.1 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.147.1067 - NVIDIA Corporation) Hidden
PC Wizard 2013.2.12 (HKLM-x32\...\PC Wizard 2013_is1) (Version:  - CPUID)
PDF Settings CS5 (x32 Version: 10.0 - Adobe Systems Incorporated) Hidden
PDF-XChange 2012 Pro (HKLM\...\{F92F0AAB-2EF6-412C-8BF4-0B11EB535280}_is1) (Version: 5.0.267.0 - Tracker Software Products Ltd)
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
PowerISO (HKLM-x32\...\PowerISO) (Version: 5.9 - Power Software Ltd)
Process Tamer 2.11.01 (HKLM-x32\...\Process Tamer_is1) (Version:  - )
QuickGamma 2.0.0.3 (HKLM-x32\...\QuickGamma_is1) (Version:  - Eberhard Werle)
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
RAPID Mode (Version: 1.0.1.68 - Samsung Electronics Co., Ltd.) Hidden
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6782 - Realtek Semiconductor Corp.)
Rhinoceros 4.0 (HKLM-x32\...\{5C2CBFFD-FC3B-4AA9-993B-CE2B8DA25B87}) (Version: 4.0.20206 - McNeel & Associates)
Rhinoceros 4.0 SR5 (HKLM-x32\...\{D686199B-882E-4550-92C4-BD99A8C295D0}) (Version: 4.0.31215 - Robert McNeel & Associates)
Rhinoceros 5 (64-bit) (HKLM\...\{3666302E-C32C-470D-8CC5-BAC12E6BA7E2}) (Version: 5.8.40315.18095 - Robert McNeel & Associates)
Rhinoceros 5 Help Media (HKLM-x32\...\{70AA5882-8A22-4A20-9A04-16A2A59FB3DC}) (Version: 5.7.31022.19295 - Robert McNeel & Associates)
Rhinoceros 5 Language Pack Installer (en-US) (HKLM-x32\...\{94C61DD1-EC21-4C0E-8538-4F89B7573592}) (Version: 5.8.40315.18095 - Robert McNeel & Associates)
Samsung Magician (HKLM-x32\...\{29AE3F9F-7158-4ca7-B1ED-28A73ECDB215}_is1) (Version: 4.4.0 - Samsung Electronics)
SDK Debuggers (x32 Version: 8.100.26629 - Microsoft Corporation) Hidden
SeaTools for Windows (HKLM-x32\...\SeaTools for Windows) (Version:  - Seagate Technology)
Skype™ 6.16 (HKLM-x32\...\{7A3C7E05-EE37-47D6-99E1-2EB05A3DA3F7}) (Version: 6.16.105 - Skype Technologies S.A.)
Snagit 11 (HKLM-x32\...\{1FB78CB6-F4EA-474F-8B0B-100EFACF3558}) (Version: 11.4.0 - TechSmith Corporation)
SourceGear DiffMerge 3.3.2.1139 (x64) (HKLM\...\{C355056C-D84F-4E9C-AE60-B4F446B8BEA6}) (Version: 3.3.2.1139 - SourceGear, LLC)
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
Stardock Fences 2 (HKLM-x32\...\Stardock Fences 2) (Version: 2.11 - Stardock Software, Inc.)
Stardock Start8 (HKLM\...\Start8_is1) (Version: 1.31 - Stardock Software, Inc.)
System Requirements Lab for Intel (HKLM-x32\...\{04C4B49D-45D9-4A28-9ED1-B45CBD99B8C7}) (Version: 4.5.24.0 - Husdawg, LLC)
SysTools MSG Viewer version 3.0 (HKLM-x32\...\{4d3076b8-7517-4236-b907-1607dc153554}_is1) (Version: 3.0 - SysTools Software)
TeamViewer 9 (HKLM-x32\...\TeamViewer 9) (Version: 9.0.29480 - TeamViewer)
TP-LINK TL-WDN4800 Driver (HKLM-x32\...\{FDA7E907-6539-42C1-9721-0239C281B336}) (Version: 1.3.1 - TP-LINK)
TP-LINK Wireless Configuration Utility (HKLM-x32\...\{319D91C6-3D44-436C-9F79-36C0D22372DC}) (Version: 1.3.1 - TP-LINK)
Transcribe! 8.00 (HKLM-x32\...\Transcribe!_is1) (Version: 8.00 - Seventh String Software)
UBitMenu UK (HKLM-x32\...\{C8748FFB-1713-4e95-B3DF-4F1622D96F93}_is1) (Version: 01.04 - UBit Schweiz AG)
UltraMon (HKLM\...\{9069EE0A-7615-4D86-AD80-CA263E936DA6}) (Version: 3.2.2 - Realtime Soft Ltd)
UxStyle (HKLM-x32\...\{05560347-3a9b-4644-a8ed-8b64cc947189}) (Version: 0.2.3.0 - The Within Network, LLC)
UxStyle (Version: 0.2.3.0 - The Within Network, LLC) Hidden
VLC media player 2.1.4 (HKLM\...\VLC media player) (Version: 2.1.4 - VideoLAN)
V-Ray for Rhinoceros 5 x64 adv (HKLM-x32\...\V-Ray for Rhinoceros 5 x64 adv 2.00.23938) (Version: 2.00.23938 - Chaos Software, Ltd)
Windows Software Development Kit EULA (x32 Version: 8.100.25984 - Microsoft Corporations) Hidden
Windows Software Development Kit for Windows 8.1 (HKLM-x32\...\{25981ccc-475f-4b68-850b-89d3fc287ff1}) (Version: 8.100.26695 - Microsoft Corporation)
WinPcap 4.1.3 (HKLM-x32\...\WinPcapInst) (Version: 4.1.0.2980 - Riverbed Technology, Inc.)
WinRAR 5.01 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.01.0 - win.rar GmbH)
Xara Designer Pro X9 (HKLM\...\MX.{46B1D6B2-BB52-4951-889C-FDC725A94E66}) (Version: 9.2.3.29638 - Xara Group Ltd)
Xara Designer Pro X9 (Version: 9.2.3.29638 - Xara Group Ltd) Hidden
XnView Shell Extension 3.5.0 (64bits) (HKLM-x32\...\XnView Shell Extension_is1) (Version: 3.5.0 - Gougelet Pierre-e)

========================= Memory info: ===================================

Percentage of memory in use: 21%
Total physical RAM: 16255.98 MB
Available physical RAM: 12812.18 MB
Total Pagefile: 17055.98 MB
Available Pagefile: 13440.46 MB
Total Virtual: 4095.88 MB
Available Virtual: 3957.32 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:237.96 GB) (Free:146.16 GB) NTFS
3 Drive e: () (Removable) (Total:0.01 GB) (Free:0 GB) FAT
4 Drive h: (Data) (Fixed) (Total:2794.39 GB) (Free:2266.44 GB) NTFS

========================= Users: ========================================

User accounts for \\J-DESKTOP

Administrator            Guest                    Juan                     

========================= Minidump Files ==================================

No minidump file found


**** End of log ****

 

FYI:  There are actually 23 dmp files in windows/minidump folder.  Not sure why minitoolbox says no minidump file found. I can open them fine with windbg

Most are reporting    BUCKET_ID:  0xEF_b87b6080_IMAGE_csrss.exe

 

Thanks
 

 

 



#4 wpgwpg

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Posted 05 July 2014 - 03:38 PM

 I wish I had a better answer for you, but here's what I've found.  I see a number of errors reported in igfxCUIService.exe.  From doing several Google searches this is an Intel program but it's not malware or a virus.  I checked my two Windows 8.1 computers and didn't find this program in either, but that's probably because neither one has recent Intel CPUs (one is AMD, the other is an Intel E7500).  My Windows 7 Home Premium 64 system doesn't have it either; it has an Intel I5 CPU. The  0xc0000005 error suggests a possible permissions problem FWIW.  

I also see problems with MSOXMLMF.DLL which is part of MS Office 2014.  For that I'd run SFC.  Click Start and type CMD in the search box, then right-click CMD.EXE and click Run as administrator.  From the command prompt type sfc /scannow.

It wouldn't hurt to do a Repair option either.

Check all your drivers to be certain they came from Asus.

Sorry I don't have anything more precise here, but I saw multiple problems in the MiniToolBox report.

 It wouldn't be a bad idea to back up any data you value so you'll be prepared if worse comes to worst.

 

 When you've gotten your system back like you want it, I urge you to get yourself an external hard drive and a good 3rd party backup program. You can set it up to do everything automagically at the time and frequency of your choice. 1 TB external hard drives are about $60 these days and a really good FREE backup program is the Easeus Todo Backup Free.  That can save you a lot of time and frustration the next time something like this happens. Sooner or later it happens to all computers for one reason or another.
 
 Good luck.

Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#5 palosanto

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Posted 05 July 2014 - 04:10 PM

Hi again,

 

iffxCUIService runs the control panel of the integrated graphics chip of the Mobo.  Not sure why it wants to start because my understanding is that when you have an external Graphics card like I do, the integrated graphics is disabled automatically.  I tried also to disable it in the Bios but I keep getting the same error.  It makes me think that this has also something to do with not having video when trying to get in safe mode (only a black screen and he cursor). On the other hand, when I run something like SeaTools for DOS, I do have graphics (just lowres of course).  So I don't get it.

Like I stated in my firts post, I had already run sfc/scannow with no errors reported. 

I'll check all the drivers again.

I do own already Easeus and I have multiple daily, weekly and monthly plans that take care of my data and the system backups automatically to an external USB3 disk ...

 

Let me know if you find any other possible clues. 

Also, I do have like I said many minidumps from the last few days and I can send them to you if you want.

 

Thanks anyways






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