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Hidden virus my norton does not recognize Help


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11 replies to this topic

#1 JESSDAVE69

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Posted 04 July 2014 - 01:15 PM

Ok I know this is crazy but It started first by changing colors where the minumize and close page section of computer. It turns blue and then gray white off and on. And you can tell something is running in the back round because the circle go on and off by my cursr arrow all the time. then it removed all my printer drivers. Fortionatly I was able to re down load those with a bit of patiance and 5 hours. Please help before t causes any other issues.



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#2 wpgwpg

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Posted 04 July 2014 - 01:22 PM

 Make and model of your computer?  Version of Windows?  Please download and run Speccy by clicking on the Downloads tab here.  After it runs, click File and post the results, then copy and paste the link it gives you into your next post.  After that download and run minitoolbox from BC here with the last 6 boxes checked.  Copy & paste the results into a message here.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 dicke

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Posted 04 July 2014 - 01:25 PM

Welcome,

Norton not finding the problem may mean that the infection isn't a virus. Have you tried running a scan with one of the free malware scanners like Malware bytes Antimalware or Super AntiSpyWare?

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#4 JESSDAVE69

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Posted 04 July 2014 - 01:31 PM

I cant click on tabs you are reffering to should i just put it in my google browser thingy?



#5 JESSDAVE69

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Posted 04 July 2014 - 01:38 PM

Operating System
    Windows 8.1 64-bit
CPU
    Intel Core i7 3517U @ 1.90GHz    56 °C
    Ivy Bridge 22nm Technology
RAM
    4.00GB Single-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard
    Hewlett-Packard 18FE (U3E1)
Graphics
    Generic PnP Monitor (1366x768@60Hz)
    Intel HD Graphics 4000 (HP)
Hard Drives
    466GB Seagate ST500LT012-9WS142 (SATA)    38 °C
Optical Drives
    No optical disk drives detected
Audio
    IDT High Definition Audio CODEC


Operating System
    Windows 8.1 64-bit
CPU
    Intel Core i7 3517U @ 1.90GHz    56 °C
    Ivy Bridge 22nm Technology
RAM
    4.00GB Single-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard
    Hewlett-Packard 18FE (U3E1)
Graphics
    Generic PnP Monitor (1366x768@60Hz)
    Intel HD Graphics 4000 (HP)
Hard Drives
    466GB Seagate ST500LT012-9WS142 (SATA)    38 °C
Optical Drives
    No optical disk drives detected
Audio
    IDT High Definition Audio CODEC



#6 JESSDAVE69

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Posted 04 July 2014 - 01:42 PM

iniToolBox by Farbar  Version: 25-06-2014
Ran by jessica (administrator) on 04-07-2014 at 08:42:10
Running from "C:\Users\jessica\Downloads"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [53760] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [68096] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [68096] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [64000] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [21504] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [84480] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30208] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/04/2014 08:42:08 AM) (Source: Application Error) (User: )
Description: Faulting application name: HPConnectedRemoteService.exe, version: 1.7.271.0, time stamp: 0x50ef265b
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17055, time stamp: 0x532954fb
Exception code: 0xe0434352
Fault offset: 0x0000000000005bf8
Faulting process id: 0x125c
Faulting application start time: 0xHPConnectedRemoteService.exe0
Faulting application path: HPConnectedRemoteService.exe1
Faulting module path: HPConnectedRemoteService.exe2
Report Id: HPConnectedRemoteService.exe3
Faulting package full name: HPConnectedRemoteService.exe4
Faulting package-relative application ID: HPConnectedRemoteService.exe5

Error: (07/04/2014 08:42:08 AM) (Source: .NET Runtime) (User: )
Description: Application: HPConnectedRemoteService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.PlatformNotSupportedException
Stack:
   at System.ServiceModel.Channels.TransportManager.Open(System.ServiceModel.Channels.TransportChannelListener)
   at System.ServiceModel.Channels.TransportManagerContainer.Open(System.ServiceModel.Channels.SelectTransportManagersCallback)
   at System.ServiceModel.Channels.HttpChannelListener`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at System.ServiceModel.Dispatcher.ChannelDispatcher.OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at System.ServiceModel.ServiceHostBase.OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at SwitchBoard.Utils.WCFServiceHostUtil.setupService(System.Object, System.Type, Int32, Boolean)
   at SwitchBoard.SwitchBoardService.RunService()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

Error: (07/04/2014 08:42:02 AM) (Source: Application Error) (User: )
Description: Faulting application name: HPConnectedRemoteService.exe, version: 1.7.271.0, time stamp: 0x50ef265b
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17055, time stamp: 0x532954fb
Exception code: 0xe0434352
Fault offset: 0x0000000000005bf8
Faulting process id: 0x16d0
Faulting application start time: 0xHPConnectedRemoteService.exe0
Faulting application path: HPConnectedRemoteService.exe1
Faulting module path: HPConnectedRemoteService.exe2
Report Id: HPConnectedRemoteService.exe3
Faulting package full name: HPConnectedRemoteService.exe4
Faulting package-relative application ID: HPConnectedRemoteService.exe5

Error: (07/04/2014 08:42:02 AM) (Source: .NET Runtime) (User: )
Description: Application: HPConnectedRemoteService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.PlatformNotSupportedException
Stack:
   at System.ServiceModel.Channels.TransportManager.Open(System.ServiceModel.Channels.TransportChannelListener)
   at System.ServiceModel.Channels.TransportManagerContainer.Open(System.ServiceModel.Channels.SelectTransportManagersCallback)
   at System.ServiceModel.Channels.HttpChannelListener`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at System.ServiceModel.Dispatcher.ChannelDispatcher.OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at System.ServiceModel.ServiceHostBase.OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at SwitchBoard.Utils.WCFServiceHostUtil.setupService(System.Object, System.Type, Int32, Boolean)
   at SwitchBoard.SwitchBoardService.RunService()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

Error: (07/04/2014 08:41:55 AM) (Source: Application Error) (User: )
Description: Faulting application name: HPConnectedRemoteService.exe, version: 1.7.271.0, time stamp: 0x50ef265b
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17055, time stamp: 0x532954fb
Exception code: 0xe0434352
Fault offset: 0x0000000000005bf8
Faulting process id: 0x8f8
Faulting application start time: 0xHPConnectedRemoteService.exe0
Faulting application path: HPConnectedRemoteService.exe1
Faulting module path: HPConnectedRemoteService.exe2
Report Id: HPConnectedRemoteService.exe3
Faulting package full name: HPConnectedRemoteService.exe4
Faulting package-relative application ID: HPConnectedRemoteService.exe5

Error: (07/04/2014 08:41:55 AM) (Source: .NET Runtime) (User: )
Description: Application: HPConnectedRemoteService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.PlatformNotSupportedException
Stack:
   at System.ServiceModel.Channels.TransportManager.Open(System.ServiceModel.Channels.TransportChannelListener)
   at System.ServiceModel.Channels.TransportManagerContainer.Open(System.ServiceModel.Channels.SelectTransportManagersCallback)
   at System.ServiceModel.Channels.HttpChannelListener`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at System.ServiceModel.Dispatcher.ChannelDispatcher.OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at System.ServiceModel.ServiceHostBase.OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at SwitchBoard.Utils.WCFServiceHostUtil.setupService(System.Object, System.Type, Int32, Boolean)
   at SwitchBoard.SwitchBoardService.RunService()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

Error: (07/04/2014 08:41:48 AM) (Source: Application Error) (User: )
Description: Faulting application name: HPConnectedRemoteService.exe, version: 1.7.271.0, time stamp: 0x50ef265b
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17055, time stamp: 0x532954fb
Exception code: 0xe0434352
Fault offset: 0x0000000000005bf8
Faulting process id: 0x1a20
Faulting application start time: 0xHPConnectedRemoteService.exe0
Faulting application path: HPConnectedRemoteService.exe1
Faulting module path: HPConnectedRemoteService.exe2
Report Id: HPConnectedRemoteService.exe3
Faulting package full name: HPConnectedRemoteService.exe4
Faulting package-relative application ID: HPConnectedRemoteService.exe5

Error: (07/04/2014 08:41:48 AM) (Source: .NET Runtime) (User: )
Description: Application: HPConnectedRemoteService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.PlatformNotSupportedException
Stack:
   at System.ServiceModel.Channels.TransportManager.Open(System.ServiceModel.Channels.TransportChannelListener)
   at System.ServiceModel.Channels.TransportManagerContainer.Open(System.ServiceModel.Channels.SelectTransportManagersCallback)
   at System.ServiceModel.Channels.HttpChannelListener`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at System.ServiceModel.Dispatcher.ChannelDispatcher.OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at System.ServiceModel.ServiceHostBase.OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at SwitchBoard.Utils.WCFServiceHostUtil.setupService(System.Object, System.Type, Int32, Boolean)
   at SwitchBoard.SwitchBoardService.RunService()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

Error: (07/04/2014 08:41:42 AM) (Source: Application Error) (User: )
Description: Faulting application name: HPConnectedRemoteService.exe, version: 1.7.271.0, time stamp: 0x50ef265b
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17055, time stamp: 0x532954fb
Exception code: 0xe0434352
Fault offset: 0x0000000000005bf8
Faulting process id: 0x1340
Faulting application start time: 0xHPConnectedRemoteService.exe0
Faulting application path: HPConnectedRemoteService.exe1
Faulting module path: HPConnectedRemoteService.exe2
Report Id: HPConnectedRemoteService.exe3
Faulting package full name: HPConnectedRemoteService.exe4
Faulting package-relative application ID: HPConnectedRemoteService.exe5

Error: (07/04/2014 08:41:42 AM) (Source: .NET Runtime) (User: )
Description: Application: HPConnectedRemoteService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.PlatformNotSupportedException
Stack:
   at System.ServiceModel.Channels.TransportManager.Open(System.ServiceModel.Channels.TransportChannelListener)
   at System.ServiceModel.Channels.TransportManagerContainer.Open(System.ServiceModel.Channels.SelectTransportManagersCallback)
   at System.ServiceModel.Channels.HttpChannelListener`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at System.ServiceModel.Dispatcher.ChannelDispatcher.OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at System.ServiceModel.ServiceHostBase.OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at SwitchBoard.Utils.WCFServiceHostUtil.setupService(System.Object, System.Type, Int32, Boolean)
   at SwitchBoard.SwitchBoardService.RunService()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()


System errors:
=============
Error: (07/04/2014 08:42:09 AM) (Source: Service Control Manager) (User: )
Description: The HP Connected Remote Service service terminated unexpectedly.  It has done this 389 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.

Error: (07/04/2014 08:42:08 AM) (Source: Service Control Manager) (User: )
Description: The HTTP Service service failed to start due to the following error:
%%1009

Error: (07/04/2014 08:42:08 AM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueueType=0 Index=2

Error: (07/04/2014 08:42:08 AM) (Source: Service Control Manager) (User: )
Description: The HTTP Service service failed to start due to the following error:
%%1009

Error: (07/04/2014 08:42:08 AM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueueType=0 Index=2

Error: (07/04/2014 08:42:08 AM) (Source: Service Control Manager) (User: )
Description: The HTTP Service service failed to start due to the following error:
%%1009

Error: (07/04/2014 08:42:08 AM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueueType=0 Index=2

Error: (07/04/2014 08:42:08 AM) (Source: Service Control Manager) (User: )
Description: The HTTP Service service failed to start due to the following error:
%%1009

Error: (07/04/2014 08:42:08 AM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueueType=0 Index=2

Error: (07/04/2014 08:42:08 AM) (Source: Service Control Manager) (User: )
Description: The HTTP Service service failed to start due to the following error:
%%1009


Microsoft Office Sessions:
=========================
Error: (07/04/2014 08:42:08 AM) (Source: Application Error)(User: )
Description: HPConnectedRemoteService.exe1.7.271.050ef265bKERNELBASE.dll6.3.9600.17055532954fbe04343520000000000005bf8125c01cf97b7a87f6951C:\Program Files (x86)\Hewlett-Packard\HP Connected Remote\HPConnectedRemoteService.exeC:\WINDOWS\system32\KERNELBASE.dlle6acb590-03aa-11e4-bec0-a45d367015ed

Error: (07/04/2014 08:42:08 AM) (Source: .NET Runtime)(User: )
Description: Application: HPConnectedRemoteService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.PlatformNotSupportedException
Stack:
   at System.ServiceModel.Channels.TransportManager.Open(System.ServiceModel.Channels.TransportChannelListener)
   at System.ServiceModel.Channels.TransportManagerContainer.Open(System.ServiceModel.Channels.SelectTransportManagersCallback)
   at System.ServiceModel.Channels.HttpChannelListener`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at System.ServiceModel.Dispatcher.ChannelDispatcher.OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at System.ServiceModel.ServiceHostBase.OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at SwitchBoard.Utils.WCFServiceHostUtil.setupService(System.Object, System.Type, Int32, Boolean)
   at SwitchBoard.SwitchBoardService.RunService()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

Error: (07/04/2014 08:42:02 AM) (Source: Application Error)(User: )
Description: HPConnectedRemoteService.exe1.7.271.050ef265bKERNELBASE.dll6.3.9600.17055532954fbe04343520000000000005bf816d001cf97b7a498f0fcC:\Program Files (x86)\Hewlett-Packard\HP Connected Remote\HPConnectedRemoteService.exeC:\WINDOWS\system32\KERNELBASE.dlle2c2f11c-03aa-11e4-bec0-a45d367015ed

Error: (07/04/2014 08:42:02 AM) (Source: .NET Runtime)(User: )
Description: Application: HPConnectedRemoteService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.PlatformNotSupportedException
Stack:
   at System.ServiceModel.Channels.TransportManager.Open(System.ServiceModel.Channels.TransportChannelListener)
   at System.ServiceModel.Channels.TransportManagerContainer.Open(System.ServiceModel.Channels.SelectTransportManagersCallback)
   at System.ServiceModel.Channels.HttpChannelListener`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at System.ServiceModel.Dispatcher.ChannelDispatcher.OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at System.ServiceModel.ServiceHostBase.OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at SwitchBoard.Utils.WCFServiceHostUtil.setupService(System.Object, System.Type, Int32, Boolean)
   at SwitchBoard.SwitchBoardService.RunService()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

Error: (07/04/2014 08:41:55 AM) (Source: Application Error)(User: )
Description: HPConnectedRemoteService.exe1.7.271.050ef265bKERNELBASE.dll6.3.9600.17055532954fbe04343520000000000005bf88f801cf97b7a0add2acC:\Program Files (x86)\Hewlett-Packard\HP Connected Remote\HPConnectedRemoteService.exeC:\WINDOWS\system32\KERNELBASE.dlldedb2505-03aa-11e4-bec0-a45d367015ed

Error: (07/04/2014 08:41:55 AM) (Source: .NET Runtime)(User: )
Description: Application: HPConnectedRemoteService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.PlatformNotSupportedException
Stack:
   at System.ServiceModel.Channels.TransportManager.Open(System.ServiceModel.Channels.TransportChannelListener)
   at System.ServiceModel.Channels.TransportManagerContainer.Open(System.ServiceModel.Channels.SelectTransportManagersCallback)
   at System.ServiceModel.Channels.HttpChannelListener`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at System.ServiceModel.Dispatcher.ChannelDispatcher.OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at System.ServiceModel.ServiceHostBase.OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at SwitchBoard.Utils.WCFServiceHostUtil.setupService(System.Object, System.Type, Int32, Boolean)
   at SwitchBoard.SwitchBoardService.RunService()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

Error: (07/04/2014 08:41:48 AM) (Source: Application Error)(User: )
Description: HPConnectedRemoteService.exe1.7.271.050ef265bKERNELBASE.dll6.3.9600.17055532954fbe04343520000000000005bf81a2001cf97b79ca4a25bC:\Program Files (x86)\Hewlett-Packard\HP Connected Remote\HPConnectedRemoteService.exeC:\WINDOWS\system32\KERNELBASE.dlldae78531-03aa-11e4-bec0-a45d367015ed

Error: (07/04/2014 08:41:48 AM) (Source: .NET Runtime)(User: )
Description: Application: HPConnectedRemoteService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.PlatformNotSupportedException
Stack:
   at System.ServiceModel.Channels.TransportManager.Open(System.ServiceModel.Channels.TransportChannelListener)
   at System.ServiceModel.Channels.TransportManagerContainer.Open(System.ServiceModel.Channels.SelectTransportManagersCallback)
   at System.ServiceModel.Channels.HttpChannelListener`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at System.ServiceModel.Dispatcher.ChannelDispatcher.OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at System.ServiceModel.ServiceHostBase.OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at SwitchBoard.Utils.WCFServiceHostUtil.setupService(System.Object, System.Type, Int32, Boolean)
   at SwitchBoard.SwitchBoardService.RunService()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

Error: (07/04/2014 08:41:42 AM) (Source: Application Error)(User: )
Description: HPConnectedRemoteService.exe1.7.271.050ef265bKERNELBASE.dll6.3.9600.17055532954fbe04343520000000000005bf8134001cf97b798a4dcf1C:\Program Files (x86)\Hewlett-Packard\HP Connected Remote\HPConnectedRemoteService.exeC:\WINDOWS\system32\KERNELBASE.dlld6d45c81-03aa-11e4-bec0-a45d367015ed

Error: (07/04/2014 08:41:42 AM) (Source: .NET Runtime)(User: )
Description: Application: HPConnectedRemoteService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.PlatformNotSupportedException
Stack:
   at System.ServiceModel.Channels.TransportManager.Open(System.ServiceModel.Channels.TransportChannelListener)
   at System.ServiceModel.Channels.TransportManagerContainer.Open(System.ServiceModel.Channels.SelectTransportManagersCallback)
   at System.ServiceModel.Channels.HttpChannelListener`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at System.ServiceModel.Dispatcher.ChannelDispatcher.OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at System.ServiceModel.ServiceHostBase.OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at SwitchBoard.Utils.WCFServiceHostUtil.setupService(System.Object, System.Type, Int32, Boolean)
   at SwitchBoard.SwitchBoardService.RunService()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()



=========================== Installed Programs ============================
100% Hidden Objects (x32 Version: 3.0.2.51 - WildTangent) Hidden
4 Elements II (x32 Version: 2.2.0.98 - WildTangent) Hidden
Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.125 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.6 (HKLM-x32\...\Adobe Shockwave Player) (Version: 11.6.6.636 - Adobe Systems, Inc.)
Airport Mania (x32 Version: 2.2.0.95 - WildTangent) Hidden
Apple Application Support (HKLM-x32\...\{D9DAD0FF-495A-472B-9F10-BAE430A26682}) (Version: 3.0.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{787136D2-F0F8-4625-AA3F-72D7795AC842}) (Version: 7.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ArcSoft TotalMedia Extreme (HKLM-x32\...\{F97B750E-554D-4194-BF3F-41EA91389E10}) (Version: 1.0.10.5 - ArcSoft)
Azteca (x32 Version: 2.2.0.97 - WildTangent) Hidden
Bejeweled 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Bounce Symphony (x32 Version: 2.2.0.98 - WildTangent) Hidden
Build-a-lot (x32 Version: 2.2.0.98 - WildTangent) Hidden
Catalina Savings Printer (HKLM-x32\...\{37331C16-3E97-4A20-80D8-BFB43AB0E2FB}) (Version: 1.0.0 - Catalina Marketing Corp)
Coupon Printer for Windows (HKLM-x32\...\Coupon Printer for Windows5.0.0.4) (Version: 5.0.0.4 - Coupons.com Incorporated)
CyberLink PhotoDirector (HKLM-x32\...\InstallShield_{4862344A-A39C-4897-ACD4-A1BED5163C5A}) (Version: 2.0.2.3317 - CyberLink Corp.)
CyberLink PhotoDirector (x32 Version: 2.0.2.3317 - CyberLink Corp.) Hidden
CyberLink PowerDirector 10 (HKLM-x32\...\InstallShield_{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}) (Version: 10.0.4.3122 - CyberLink Corp.)
CyberLink PowerDirector 10 (x32 Version: 10.0.4.3122 - CyberLink Corp.) Hidden
CyberLink PowerDVD (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.8.5511 - CyberLink Corp.)
CyberLink PowerDVD (x32 Version: 10.0.8.5511 - CyberLink Corp.) Hidden
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 5.0.1.3202 - CyberLink Corp.)
CyberLink YouCam (x32 Version: 5.0.1.3202 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Energy Star (HKLM-x32\...\{FC0ADA4D-8FA5-4452-8AFF-F0A0BAC97EF7}) (Version: 1.0.9 - Hewlett-Packard Company)
FATE: The Cursed King (x32 Version: 2.2.0.97 - WildTangent) Hidden
Final Drive Fury (x32 Version: 2.2.0.95 - WildTangent) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 35.0.1916.153 - Google Inc.)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
Hoyle Card Games (x32 Version: 2.2.0.95 - WildTangent) Hidden
HP 3D DriveGuard (HKLM\...\{6821D775-9303-46DD-977A-2D97CA18B054}) (Version: 4.2.8.1 - Hewlett-Packard Company)
HP Connected Music (Meridian - installer) (HKLM-x32\...\StartHPConnectedMusic) (Version: v1.0 - Meridian Audio Ltd)
HP Connected Remote (HKLM-x32\...\{F243A34B-AB7F-4065-B770-B85B767C247C}) (Version: 1.7.271 - Hewlett-Packard)
HP CoolSense (HKLM-x32\...\{0D3A6808-82B8-4BB1-BE5A-AED75B3F6C02}) (Version: 2.20.11 - Hewlett-Packard Company)
HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden
HP Documentation (HKLM-x32\...\{5AAB470B-88CE-4158-AEF1-EB8DAB4CDFCF}) (Version: 1.2.1.0 - Hewlett-Packard)
HP FWUpdateEDO2 (HKLM-x32\...\{415FA9AD-DA10-4ABE-97B6-5051D4795C90}) (Version: 1.2.0.0 - Hewlett-Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.3.0 - WildTangent)
HP MyRoom (HKLM-x32\...\{9C35EDE5-4B0F-45E7-A438-314BA889948E}) (Version: 9.0.0.0 - Hewlett-Packard Company)
HP Officejet 4620 series Basic Device Software (HKLM\...\{B411AD10-1BC9-4939-8848-BC5E66F662B7}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Officejet 4620 series Help (HKLM-x32\...\{606C37AB-EB04-4270-A592-201A03C2DB36}) (Version: 6.0.0 - Hewlett Packard)
HP Officejet 4620 series Product Improvement Study (HKLM\...\{83F51BBA-48BE-4BB6-B96A-F4AAE4C462F9}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Postscript Converter (Version: 3.1.3591 - Hewlett-Packard) Hidden
HP Quick Launch (HKLM-x32\...\{E5823036-6F09-4D0A-B05C-E2BAA129288A}) (Version: 3.0.6 - Hewlett-Packard Company)
HP Recovery Manager (x32 Version: 8.00 - Hewlett-Packard) Hidden
HP Registration Service (HKLM\...\{C2E428EB-116E-41C0-9E84-B22DE9CCA42F}) (Version: 1.1.6232.4245 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{97486FBE-A3FC-4783-8D55-EA37E9D171CC}) (Version: 5.005.000.002 - Hewlett-Packard)
HP Utility Center (HKLM-x32\...\{0C57987A-A03A-4B95-A309-D23F78F406CA}) (Version: 1.0.8 - Hewlett-Packard)
HP Wireless Button Driver (HKLM-x32\...\{30B2D1D8-0A07-4B71-9553-0710C5D31E35}) (Version: 1.1.2.1 - Hewlett-Packard Company)
HPDetect (HKLM-x32\...\{CCCDD476-98F9-4B06-91DB-23F27CEC3BE1}) (Version: 1.0.0.0 - HP)
HPDiagnosticAlert (x32 Version: 1.00.0000 - Microsoft) Hidden
HPDiagnosticCoreDll (HKLM-x32\...\{9262B08F-E183-4FED-A2BD-23FF1A84EB79}) (Version: 1.0.15.0 - Hewlett Packard)
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
iCloud (HKLM\...\{81E20D41-C277-4526-934D-F2380AF91B78}) (Version: 3.1.0.40 - Apple Inc.)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6425.0 - IDT)
iLivid (HKLM-x32\...\iLivid) (Version: 5.0.0.4151 - Bandoo Media Inc)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1008 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.30.1349 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3621 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.5.9.1002 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
Intel® Trusted Connect Service Client (Version: 1.27.757.1 - Intel Corporation) Hidden
iTunes (HKLM\...\{5A68A656-979F-4168-8795-E2E368AA4DC2}) (Version: 11.2.2.3 - Apple Inc.)
Java 7 Update 55 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217051FF}) (Version: 7.0.550 - Oracle)
Java Auto Updater (x32 Version: 2.1.9.8 - Sun Microsystems, Inc.) Hidden
Jewel Match 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
John Deere Drive Green (x32 Version: 2.2.0.95 - WildTangent) Hidden
LeapFrog Connect (HKLM-x32\...\UPCShell) (Version: 5.1.5.17469 - LeapFrog)
LeapFrog Connect (x32 Version: 5.1.5.17469 - LeapFrog) Hidden
LeapFrog LeapPad Explorer Plugin (x32 Version: 5.1.10.17623 - LeapFrog) Hidden
Letters from Nowhere 2 (x32 Version: 2.2.0.97 - WildTangent) Hidden
Mah Jong Medley (x32 Version: 2.2.0.95 - WildTangent) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4623.1003 - Microsoft Corporation)
Microsoft Office Home and Student 2013 - en-us (HKLM\...\HomeStudentRetail - en-us) (Version: 15.0.4623.1003 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30214.0 - Microsoft Corporation)
Microsoft SkyDrive (HKCU\...\SkyDriveSetup.exe) (Version: 17.0.2003.1112 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 ENU (HKLM-x32\...\{3A9FC03D-C685-4831-94CF-4EDFD3749497}) (Version: 3.5.8080.0 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 x64 ENU (HKLM\...\{D4AD39AD-091E-4D33-BB2B-59F6FCB8ADC3}) (Version: 3.5.8080.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Movie Maker (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Mozilla Firefox 30.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 30.0 (x86 en-US)) (Version: 30.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1108.0727 - Microsoft) Hidden
Mystery of Mortlake Mansion (x32 Version: 2.2.0.98 - WildTangent) Hidden
Norton 360 (HKLM-x32\...\N360) (Version: 21.3.0.12 - Symantec Corporation)
Norton Management (HKLM-x32\...\MCLIENT) (Version: 3.2.2.12 - Symantec Corporation)
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4623.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4623.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4623.1003 - Microsoft Corporation) Hidden
Penguins! (x32 Version: 2.2.0.98 - WildTangent) Hidden
Photo Common (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Photo Gallery (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Polar Bowler (x32 Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (x32 Version: 2.2.0.98 - WildTangent) Hidden
Prezi Desktop (HKLM-x32\...\{7FAE73A4-F0BC-4B65-81CF-52C417383407}) (Version: 4.7.6 - Prezi.com)
Qualcomm Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 10.0 - Qualcomm Atheros)
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.3.730.2012 - Realtek)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.2.8400.29029 - Realtek Semiconductor Corp.)
Roads of Rome 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.23 - Piriform)
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 16.2.10.12 - Synaptics Incorporated)
The Treasures of Mystery Island: The Ghost Ship (x32 Version: 2.2.0.98 - WildTangent) Hidden
Update for Microsoft en-us Dictionary (Version: 16.1.652.1 - Microsoft Corporation) Hidden
Update Installer for WildTangent Games App (x32 Version:  - WildTangent) Hidden
Use the entry named LeapFrog Connect to uninstall (LeapFrog LeapPad Explorer Plugin) (HKLM-x32\...\LeapPadExplorerPlugin) (Version:  - LeapFrog)
WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.0.4.0 - WildTangent)
WildTangent Games App (x32 Version: 4.0.9.7 - WildTangent) Hidden
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net  (09/10/2009 02.03.05.012) (HKLM\...\8F14F2ECEDE68D26EA515B48DC25B39103C4FE8D) (Version: 09/10/2009 02.03.05.012 - Leapfrog)
Windows Live Communications Platform (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3503.0728 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Zuma's Revenge (x32 Version: 2.2.0.98 - WildTangent) Hidden

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 50%
Total physical RAM: 3988.27 MB
Available physical RAM: 1959.86 MB
Total Pagefile: 4692.27 MB
Available Pagefile: 2767.13 MB
Total Virtual: 4095.88 MB
Available Virtual: 3977.1 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:438.49 GB) (Free:337.44 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:26.16 GB) (Free:2.95 GB) NTFS

========================= Users: ========================================

User accounts for \\MOMMYRUMBOS

Administrator            Guest                    jessica                  

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
 



#7 wpgwpg

wpgwpg

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  • Local time:06:18 AM

Posted 04 July 2014 - 03:23 PM

 I see errors in the following"
HPConnectedRemoteService.exe, KERNELBASE.dll, and  .NET.  Look at this error log entry
Error: (07/04/2014 08:42:09 AM) (Source: Service Control Manager) (User: )
Description: The HP Connected Remote Service service terminated unexpectedly.  It has done this 389 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.
You should most definitely get this fixed or eliminated one way or the other.  It isn't necessary for Windows to run.
 
You have Java 7 Update 55 installed.  Java has had a multitude of security exposures with it and you're 5 levels of updates behind.  Get rid of Java if you can.  If you can't, at least update to the latest version, currently Update 60.
 
Good luck.

Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#8 dicke

dicke

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  • Local time:06:18 AM

Posted 04 July 2014 - 03:29 PM

Try one of these

https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/

or

http://superantispyware.com/

Use only the free version. The trial/Pro versions have an active scanner that conflicts with your Norton program.

Another possibility would be

http://www.eset.com/int/home/products/online-scanner/

This one runs on their server, if there is an infection it may not be able to block the delete ;)

Keep us posted

 

It looks like wpgwpg and I are going in different directions together. To keep you from getting confused I'll drop out at this point

 

Stay well and surf safe


Edited by dicke, 04 July 2014 - 03:32 PM.

Stay well and surf safe [stay protected]

Dick E


#9 JESSDAVE69

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Posted 04 July 2014 - 04:08 PM

I uninstalled java and still flashing so I'm trying Malwarebytes wish me luck



#10 wpgwpg

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Posted 04 July 2014 - 04:15 PM

 You're going to continue having problems until you disable, fix, or uninstall that HP Connected Remote Service service that has crashed hundreds of times.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#11 JESSDAVE69

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Posted 04 July 2014 - 04:23 PM

so how do I do that?



#12 wpgwpg

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Posted 04 July 2014 - 04:32 PM

so how do I do that?

 Method 1.  Go to the Programs and Features applet of the Control Panel.  Scroll down until you find that HP Connected Remote Service.  Click on it, then click the Uninstall tab.  That'll get rid of it.

 

 Method 2.  Run MSCONFIG.  Click the Startup tab (Note: Avoid the other tabs).  There you'll see a list of things that get started automatically when you boot up.  You can uncheck anything there except your antivirus, so uncheck the HP service that's crashing.  Then reboot.

 

 Method 3.  Contact HP and get a fix for the problem.  It's their proprietary software so they're the only ones who can fix it.

 

Good luck.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:




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