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BSoD (uTorrent?)


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#1 Singarti

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Posted 04 July 2014 - 01:00 PM

Hey guys.

 

So lately I've started using uTorrent again to download some episodes of a show I really like. So I started downloading and 10 minutes inward I get a BSoD saying DRIVER_IRQL_NOT_LESS_OR_EQUAL (tcpip.sys). I thought it was just nothing, but soon I started crashing about 4 times in the same day. I found this site had the closest problems to what I have but realized I need the dump files to find my own problems.

 

So here are my Dump Files. (The earlier ones don't really matter as they happened only once)

 

Attached File  BSOD Files.zip   413.95KB   5 downloads

 

And below is the actual text from BlueScreenView

 

Attached File  BSOD Text.txt   16.5KB   4 downloads

 

If there's anything else I need to include please do tell, but I'm not super smart with computers so if you could give some detailed instructions on how to solve my problem, it would be greatly appreciated :D. Also, happy 4th of July!



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#2 wpgwpg

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Posted 04 July 2014 - 01:16 PM

    DRIVER_IRQL_NOT_LESS_OR_EQUAL is almost always caused by a driver problem.  TCPIP.SYS would be your networking driver.  I'd make sure I had the right driver.  If you got from anywhere other than your computer's manufacturer, that's likely your problem.  I'd be more specific, but you didn't give any info about your make and model or what version of Windows you're running.  I'm afraid my dog broke my crystal ball.  :hysterical: 


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 Singarti

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Posted 04 July 2014 - 01:25 PM

Ah, sorry! Forgot that I needed my specs.

 

Operating System
Windows 8 64-bit
CPU
AMD A8-5500 63 °C
Trinity 32nm Technology
RAM
7.00GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Motherboard
MSI 2AE0 (P0) 38 °C
Graphics
HP W2071d (1600x900@60Hz)
768MB ATI AMD Radeon HD 7560D (HP) 5 °C
Storage
1397GB Seagate ST1500DM003-9YN16G (SATA) 35 °C
Optical Drives
hp DVD-RAM GH82N
Audio
IDT High Definition Audio CODEC
 
Again, if that's not detailed enough I'll just copy each part from Speccy like the RAM ect. This is just the summary.
 
EDIT: I also use Kaspersky anti-virus if it matters.

Edited by Singarti, 04 July 2014 - 01:26 PM.


#4 jinxiang

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Posted 04 July 2014 - 08:30 PM

Your latest crash dump shows....

 

 

 
Microsoft ® Windows Debugger Version 6.2.9200.20512 AMD64
Copyright © Microsoft Corporation. All rights reserved.
 
 
Loading Dump File [C:\Users\JinXiang\Downloads\BSOD Files\BSODs\070414-24476-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
 
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9200.16864.amd64fre.win8_gdr.140309-1509
Machine Name:
Kernel base = 0xfffff803`b6488000 PsLoadedModuleList = 0xfffff803`b6754aa0
Debug session time: Fri Jul  4 14:26:18.431 2014 (UTC + 8:00)
System Uptime: 0 days 3:59:50.142
Loading Kernel Symbols
...............................................................
................................................................
..............................................
Loading User Symbols
Loading unloaded module list
...........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
Use !analyze -v to get detailed debugging information.
 
BugCheck D1, {0, 2, 0, fffff880023a0e3c}
 
*** WARNING: Unable to verify timestamp for klwfp.sys
*** ERROR: Module load completed but symbols could not be loaded for klwfp.sys
*** WARNING: Unable to verify timestamp for kneps.sys
*** ERROR: Module load completed but symbols could not be loaded for kneps.sys
Probably caused by : NETIO.SYS ( NETIO!NetioDereferenceNetBufferList+cb )
 
Followup: MachineOwner
---------
 
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880023a0e3c, address which referenced memory
 
Debugging Details:
------------------
 
 
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff803b67e0168
GetUlongFromAddress: unable to read from fffff803b67e01f8
 0000000000000000 Nonpaged pool
 
CURRENT_IRQL:  2
 
FAULTING_IP: 
tcpip!FlpReturnNetBufferListChain+e1a3c
fffff880`023a0e3c 488b01          mov     rax,qword ptr [rcx]
 
CUSTOMER_CRASH_COUNT:  1
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
BUGCHECK_STR:  AV
 
PROCESS_NAME:  System
 
TRAP_FRAME:  fffff8800337d130 -- (.trap 0xfffff8800337d130)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa800d415e20 rbx=0000000000000000 rcx=0000000000000000
rdx=fffffa800d415e21 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880023a0e3c rsp=fffff8800337d2c0 rbp=0000000000000000
 r8=fffffa800d415e20  r9=0000000000000000 r10=fffff803b6780e80
r11=fffffa80097fb4d0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
tcpip!FlpReturnNetBufferListChain+0xe1a3c:
fffff880`023a0e3c 488b01          mov     rax,qword ptr [rcx] ds:00000000`00000000=????????????????
Resetting default scope
 
LAST_CONTROL_TRANSFER:  from fffff803b64e1769 to fffff803b64e2440
 
STACK_TEXT:  
fffff880`0337cfe8 fffff803`b64e1769 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`0337cff0 fffff803`b64dffe0 : 00000000`00000000 fffffa80`097fb410 00000000`00000000 fffff880`0337d130 : nt!KiBugCheckDispatch+0x69
fffff880`0337d130 fffff880`023a0e3c : 00000000`000000b0 fffffa80`08db3201 00000000`00000000 fffff880`024ae340 : nt!KiPageFault+0x260
fffff880`0337d2c0 fffff880`01e051eb : fffffa80`097fb2b0 00000000`00000001 00000000`00000001 00000000`00000001 : tcpip!FlpReturnNetBufferListChain+0xe1a3c
fffff880`0337d310 fffff880`01e01414 : fffffa80`0774dd00 00000000`00000000 00000000`00000001 fffffa80`0a4de4d0 : NETIO!NetioDereferenceNetBufferList+0xcb
fffff880`0337d3a0 fffff880`02279786 : fffffa80`0774dd00 fffff880`0337d601 fffffa80`097fb2b0 fffff880`02398ce1 : NETIO!NetioDereferenceNetBufferListChain+0x2a4
fffff880`0337d470 fffff880`022c063a : 00000000`00000004 00000000`00000001 fffffa80`0774dd00 fffff880`0337d5f0 : tcpip!IppCompleteAndFreePacketList+0xfa
fffff880`0337d4f0 fffff880`0233a724 : fffffa80`0a4dcc10 00000000`00000000 00000000`00000001 fffffa80`0b756401 : tcpip!IpFlcReceivePackets+0x114a
fffff880`0337d720 fffff880`0247a8e5 : 00000000`00000002 00000000`00000010 fffff880`0337da29 ffffffff`fff85ee0 : tcpip!IppInspectInjectReceive+0x108
fffff880`0337d760 fffff803`b6537a06 : fffffa80`08db3250 fffffa80`08db3250 fffffa80`0d9fc790 00000000`00000000 : fwpkclnt!FwppInjectionStackCallout+0xe5
fffff880`0337d7f0 fffff803`b653a465 : fffff880`0247a800 fffff880`0337d9b0 fffffa80`0d9fc710 fffff880`00eb7414 : nt!KeExpandKernelStackAndCalloutInternal+0xe6
fffff880`0337d8f0 fffff880`0248dd64 : 00000000`00000001 fffff880`0337da29 fffffa80`0774dd00 fffffa80`073641a0 : nt!KeExpandKernelStackAndCalloutEx+0x25
fffff880`0337d930 fffff880`00eb75b3 : fffffa80`08db3250 fffffa80`0d9fc790 fffff880`063c8400 fffffa80`0d9fc790 : fwpkclnt!FwpsInjectTransportReceiveAsync0+0x32c
fffff880`0337da70 fffffa80`08db3250 : fffffa80`0d9fc790 fffff880`063c8400 fffffa80`0d9fc790 fffff880`03370002 : klwfp+0x45b3
fffff880`0337da78 fffffa80`0d9fc790 : fffff880`063c8400 fffffa80`0d9fc790 fffff880`03370002 00000000`00000001 : 0xfffffa80`08db3250
fffff880`0337da80 fffff880`063c8400 : fffffa80`0d9fc790 fffff880`03370002 00000000`00000001 00000000`0000000d : 0xfffffa80`0d9fc790
fffff880`0337da88 fffffa80`0d9fc790 : fffff880`03370002 00000000`00000001 00000000`0000000d fffff880`00000000 : kneps+0x22400
fffff880`0337da90 fffff880`03370002 : 00000000`00000001 00000000`0000000d fffff880`00000000 fffffa80`00000000 : 0xfffffa80`0d9fc790
fffff880`0337da98 00000000`00000001 : 00000000`0000000d fffff880`00000000 fffffa80`00000000 fffff880`00eb7414 : 0xfffff880`03370002
fffff880`0337daa0 00000000`0000000d : fffff880`00000000 fffffa80`00000000 fffff880`00eb7414 fffffa80`0d9fc790 : 0x1
fffff880`0337daa8 fffff880`00000000 : fffffa80`00000000 fffff880`00eb7414 fffffa80`0d9fc790 fffffa80`0bc209a0 : 0xd
fffff880`0337dab0 fffffa80`00000000 : fffff880`00eb7414 fffffa80`0d9fc790 fffffa80`0bc209a0 fffff880`063c84f0 : 0xfffff880`00000000
fffff880`0337dab8 fffff880`00eb7414 : fffffa80`0d9fc790 fffffa80`0bc209a0 fffff880`063c84f0 fffff880`00eb776e : 0xfffffa80`00000000
fffff880`0337dac0 fffffa80`0d9fc790 : fffffa80`0bc209a0 fffff880`063c84f0 fffff880`00eb776e 00000000`00000000 : klwfp+0x4414
fffff880`0337dac8 fffffa80`0bc209a0 : fffff880`063c84f0 fffff880`00eb776e 00000000`00000000 fffffa80`0d9fc790 : 0xfffffa80`0d9fc790
fffff880`0337dad0 fffff880`063c84f0 : fffff880`00eb776e 00000000`00000000 fffffa80`0d9fc790 00000000`00000080 : 0xfffffa80`0bc209a0
fffff880`0337dad8 fffff880`00eb776e : 00000000`00000000 fffffa80`0d9fc790 00000000`00000080 fffffa80`0bc209a0 : kneps+0x224f0
fffff880`0337dae0 00000000`00000000 : fffffa80`0d9fc790 00000000`00000080 fffffa80`0bc209a0 fffffa80`06ca4960 : klwfp+0x476e
 
 
STACK_COMMAND:  kb
 
FOLLOWUP_IP: 
NETIO!NetioDereferenceNetBufferList+cb
fffff880`01e051eb 4885ff          test    rdi,rdi
 
SYMBOL_STACK_INDEX:  4
 
SYMBOL_NAME:  NETIO!NetioDereferenceNetBufferList+cb
 
FOLLOWUP_NAME:  MachineOwner
 
MODULE_NAME: NETIO
 
IMAGE_NAME:  NETIO.SYS
 
DEBUG_FLR_IMAGE_TIMESTAMP:  50765624
 
BUCKET_ID_FUNC_OFFSET:  cb
 
FAILURE_BUCKET_ID:  AV_NETIO!NetioDereferenceNetBufferList
 
BUCKET_ID:  AV_NETIO!NetioDereferenceNetBufferList
 
Followup: MachineOwner
---------
 
 
Did you install any new software?


#5 Singarti

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Posted 04 July 2014 - 09:03 PM

Not recently, no. The weird thing, is that uTorrent downloaded it fine until I got to the 60% mark, then all my crashes started happening.



#6 jinxiang

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Posted 04 July 2014 - 09:32 PM

Not recently, no. The weird thing, is that uTorrent downloaded it fine until I got to the 60% mark, then all my crashes started happening.

Hmm try updating your network drivers.. See whether will it solve the problem.. 

 

If problem persist,

 

Might be antivirus software crashing with your network drivers...

 

Try changing your antivirus , anything except McAfee and symantec...


Edited by jinxiang, 04 July 2014 - 09:41 PM.


#7 Singarti

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Posted 06 July 2014 - 12:53 PM

Hm, I think my Network Drivers are all up-to-date.

 

But I do highly believe it's my anti-virus software. When I used uTorrent before I had my Kaspersky anti-virus and just had Windows Defender, I never had this problem, but now ever since I got it, I get a BSoD when downloading something off of uTorrent. Is there anyway to fix this other than uninstalling my anti-virus software? Because I kinda paid around $50 for a year long subscription...



#8 AngryRaisin

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Posted 07 July 2014 - 09:06 AM

Be sure to run the most recent version of the kaspersky program you have purchased available - http://usa.kaspersky.com/downloads/software-upgrades/






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