Hi all, I have a laptop here that I've been struggling with to get clean. The search keeps getting reset to Trovi, I've seen conduit somewhere in it, and I had a service.exe in a pcreg folder in Program Files keep trying to startup, which identified it as coming from Safer Search Inc. (I have since deleted the pcreg folder.) For all I know there are much more deeply hidden infections as well.
Normally I would just throw the kitchen sink at it (tdsskiller, malwarebytes, adwcleaner, hitmanPro, etc) and see whether that worked, but having found this site search for solutions, I thought I would try this more focused route instead. I am hoping to have the computer cleaned and done within 24 hours.
So, I know you guys will need a log of some kind to start with, what log would be most helpful, and where should I get the program to generate it?
Edit: Win 8.1 laptop, chrome and IE browsers, Windows Defender antivirus/firewall.
Edited by sindyr, 04 July 2014 - 12:04 PM.