I have never purchased a used computer before until a few weeks ago.
Our XP PC was dying and I was out of town so I told my wife to find a used computer that had Windows 7 already installed. I gave her a few other specifications that it needed to have. I gave her the name of a store in Indianapolis. She went to the store and called me right before she made the purchase and I talked to one of the employees who confirmed it had Windows 7 Home Premium and that it had the other specifications I wanted such as a large HDD, etc. She bought it and I am using it right now.
I came home a few days later and hooked everything up to the new "used" computer which was a Dell OptiPlex 760. While I was hooking everything up I noticed the COA on the back of the computer was for Windows Vista and not Windows 7. The COA was somewhat damaged so I could not read the product key. At this point I got a little worried.
I turned the computer on and right clicked Computer and picked Properties to make sure the computer had Windows 7 installed. It did but IT HAD NOT BEEN ACTIVATED and was set to turn off in about 6 days since a product key had not been entered. At this point I was upset.
I took the computer back to the store and explained my concerns, one of the employees took the computer from me and went to a back room where I could not see him and when he returned I was told they entered the product key to activate it. I took it home and determined that it had been activated. Before I left the store I asked if the computer had a recovery disk or a recovery partition to reinstall the OS if it crashed and I was told no, that I would need to bring it back to them and for $50 they could reinstall W7.
I do not know much about software licensing, especially for W7. I called Microsoft and they said the store should have given me a recovery CD and a COA with the product key for my copy of W7 placed on the computer. Microsoft said since they didn't that I had a pirated copy of W7. Is this true?
I want to be able to reinstall W7 if needed but since the store did not give me a recovery CD and the computer does not have a recovery partition and I have no product key I can't reinstall it. I called the store today and told them Microsoft said my copy of W7 was a pirated copy and I wanted my money back. The store said they WOULD NOT refund my money but indicated they would give me a COA with a product key.
What is your take on this situation?
What do I need to get from them in order to reinstall Windows 7 on my own?
Can a store legally sell me a used computer with Windows 7 without giving me a COA and a product key? They never told me or my wife any of this before selling her the computer.
At this point I am not sure if they did this on purpose or it was a mistake but I am leaning towards the former.
I suppose I could buy a copy of W7 from Tiger Direct for $119 but then if I had known then what I know now I would never have purchased the computer.
Edited by jkc054, 04 July 2014 - 01:24 AM.