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Can't drag and drop, can't save files, can't delete, etc...


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7 replies to this topic

#1 matthewjam

matthewjam

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Posted 03 July 2014 - 05:07 PM

Hi, I hope someone can help me with this. I'm pretty sure I've got a virus. Here's what's happening:

 

  • I can't right click on my desktop.
  • If I right click on my Recycle Bin, the top two entries are 'open' and 'delete', written like that with no capital letters.
  • When I go to my Computer, my various drives (C, D, E, F) are visitble but the name of the drive is not.
  • When right clicking on, for example, a JPEG, I have 'edit' and 'print' written in lower case. There are no 'Copy', 'Cut' or 'Delete' buttons.
  • I cannot drag or drop between folders. The file will drag to the end of the folder then disappear once the mouse moves past.
  • In a Gmail message when I click to attach a file, no window appears. The whole browser appears to 'flash' for a moment, but nothing happens.
  • Likewise, I attempted to Save a file in Photoshop, but no window appeared. I also could not Save As or Open.

Can anyone tell me what has happened? I'm completely stuck, and can't find anything.

 

I used HijackThis and saved a logfile, but of course I cannot upload it here. If you think it will be helpful, I can copy and paste it into a reply (using those buttons work but only inside a Wordpad file that I've tried, not in Windows Explorer).

 

Thank you!


Edited by Chris Cosgrove, 03 July 2014 - 05:43 PM.
Moved to 'Am I infected?'


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#2 wpgwpg

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Posted 03 July 2014 - 07:03 PM

 To help with the problem determination please download and run Speccy.  After running it click File -> Publish snapshot... Copy and paste the link it gives you into your next post.

 Then download minitoolbox and run it with the following boxes checked:

 
List last 10 Event Viewer Errors
 
List Installed Programs
 
List Users, Partitions, and Memory size
 
List Minidump files
 
Copy the resulting log and paste into a reply here.

Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 matthewjam

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Posted 04 July 2014 - 03:59 AM

EDIT: Posted HijackThis log then read I wasn't supposed to do so in this sub-forum.


Edited by matthewjam, 04 July 2014 - 12:36 PM.


#4 matthewjam

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Posted 04 July 2014 - 12:30 PM

Here is my Speccy link:

 

http://speccy.piriform.com/results/YOHCwWzQAxelKT27XIafmj5

 

 

And here is my minitoolbox log:

 

MiniToolBox by Farbar  Version: 25-06-2014
Ran by Matthew (administrator) on 04-07-2014 at 18:28:34
Running from "H:\"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (07/04/2014 06:28:10 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter name string value in the registry is not formatted correctly. The malformed string is 扨湩瀀ʎက. The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.
 
Error: (07/04/2014 05:47:06 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System.ServiceModel.Activation, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131018
 
Error: (07/04/2014 05:47:06 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System.ServiceModel.Activation, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131018
 
Error: (07/04/2014 05:47:05 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System.ServiceModel.Activation, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131018
 
Error: (07/04/2014 05:47:04 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System.ServiceModel.Activation, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131018
 
Error: (07/04/2014 05:47:04 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System.ServiceModel.Activation, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131018
 
Error: (07/04/2014 05:47:03 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System.ServiceModel.Activation, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131018
 
Error: (07/04/2014 05:47:02 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System.ServiceModel.Activation, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131018
 
Error: (07/04/2014 05:47:02 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System.ServiceModel.Activation, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131018
 
Error: (07/04/2014 05:47:01 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System.ServiceModel.Activation, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131018
 
 
System errors:
=============
Error: (07/04/2014 06:07:47 PM) (Source: Service Control Manager) (User: )
Description: The SPP Notification Service service terminated with the following error: 
%%5
 
Error: (07/04/2014 06:00:10 PM) (Source: Service Control Manager) (User: )
Description: The Advanced SystemCare Service 7 service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (07/04/2014 05:38:57 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
ArcSec
 
Error: (07/03/2014 10:41:08 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
ArcSec
 
Error: (07/03/2014 10:40:12 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (07/03/2014 10:40:12 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (07/03/2014 10:40:12 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (07/03/2014 10:40:12 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (07/03/2014 10:40:12 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (07/03/2014 10:40:12 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
 
Microsoft Office Sessions:
=========================
Error: (07/04/2014 06:28:10 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 扨湩瀀ʎက16000000009855000099550000600B0000
 
Error: (07/04/2014 05:47:06 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System.ServiceModel.Activation, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131018 
System.ServiceModel.Activation, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
 
Error: (07/04/2014 05:47:06 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System.ServiceModel.Activation, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131018 
System.ServiceModel.Activation, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
 
Error: (07/04/2014 05:47:05 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System.ServiceModel.Activation, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131018 
System.ServiceModel.Activation, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
 
Error: (07/04/2014 05:47:04 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System.ServiceModel.Activation, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131018 
System.ServiceModel.Activation, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
 
Error: (07/04/2014 05:47:04 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System.ServiceModel.Activation, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131018 
System.ServiceModel.Activation, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
 
Error: (07/04/2014 05:47:03 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System.ServiceModel.Activation, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131018 
System.ServiceModel.Activation, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
 
Error: (07/04/2014 05:47:02 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System.ServiceModel.Activation, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131018 
System.ServiceModel.Activation, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
 
Error: (07/04/2014 05:47:02 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System.ServiceModel.Activation, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131018 
System.ServiceModel.Activation, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
 
Error: (07/04/2014 05:47:01 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System.ServiceModel.Activation, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131018 
System.ServiceModel.Activation, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-07-03 22:09:21.766
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\AhnLab\ASP\Smart Update i\amd64\ahnrghnt.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-07-03 22:09:21.650
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\AhnLab\ASP\Smart Update i\amd64\ahnrghnt.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-04-23 18:28:27.844
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\AhnLab\ASP\Smart Update i\amd64\ahnrghnt.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-04-23 18:28:27.766
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\AhnLab\ASP\Smart Update i\amd64\ahnrghnt.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2012-02-25 01:36:53.760
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\user32.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2012-02-25 01:35:07.833
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\user32.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2012-02-25 01:34:01.256
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\user32.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2012-02-25 01:13:19.622
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\user32.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2012-02-25 01:01:09.356
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\user32.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2012-02-24 16:41:43.683
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\user32.dll because the set of per-page image hashes could not be found on the system.
 
 
 
=========================== Installed Programs ============================
μTorrent (HKCU\...\uTorrent) (Version: 3.4.2.32126 - BitTorrent Inc.)
Adobe Content Viewer (HKLM-x32\...\com.adobe.dmp.contentviewer) (Version: 1.4.0 - Adobe Systems Incorporated)
Adobe Content Viewer (x32 Version: 1.4.0 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 14 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 14.0.0.125 - Adobe Systems Incorporated)
Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.125 - Adobe Systems Incorporated)
Adobe Photoshop CS6 (HKLM-x32\...\{74EB3499-8B95-4B5C-96EB-7B342F3FD0C6}) (Version: 13.0 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
Advertising Center (x32 Version: 0.0.0.2 - Nero AG) Hidden
AhnLab Online Security (HKLM-x32\...\AhnLab Online Security) (Version:  - AhnLab, Inc)
AMD Accelerated Video Transcoding (Version: 12.10.100.30328 - Advanced Micro Devices, Inc.) Hidden
AMD APP SDK Runtime (Version: 10.0.938.2 - Advanced Micro Devices Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{9AB0D5B6-4779-8C4F-CA91-A1FEDB56D7EC}) (Version: 8.0.911.0 - Advanced Micro Devices, Inc.)
AMD Drag and Drop Transcoding (Version: 2.00.0000 - ATI Technologies Inc.) Hidden
AMD Media Foundation Decoders (Version: 1.0.80328.2204 - Advanced Micro Devices, Inc.) Hidden
Any Video Converter 5.0.9 (HKLM-x32\...\Any Video Converter_is1) (Version:  - Any-Video-Converter.com)
Any Video Converter Ultimate 5.6.3 (HKLM-x32\...\Any Video Converter Ultimate_is1) (Version:  - Any-Video-Converter.com)
Apple Application Support (HKLM-x32\...\{AAC5D43E-816D-4C2D-8E51-55FFF35BE301}) (Version: 3.0.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{787136D2-F0F8-4625-AA3F-72D7795AC842}) (Version: 7.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ATI AVIVO64 Codecs (Version: 11.6.0.51118 - ATI Technologies Inc.) Hidden
ATI Problem Report Wizard (Version: 3.0.800.0 - ATI Technologies) Hidden
avast! Free Antivirus (HKLM-x32\...\Avast) (Version: 9.0.2018 - Avast Software)
Batman: Arkham City™ (x32 Version: 1.0.0001.131 - WB Games) Hidden
Batman: Arkham City™ (x32 Version: 1.0.0003.131 - WB Games) Hidden
BitTorrent (HKLM-x32\...\BitTorrent) (Version: 7.7.0.27987 - BitTorrent Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Canon Auto Update Service (HKLM-x32\...\Auto Update Service) (Version: 1.1.0.13 - Canon Inc.)
Canon MovieEdit Task for ZoomBrowser EX (HKLM-x32\...\MovieEditTask) (Version: 3.9.0.6 - Canon Inc.)
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version:  - )
Canon Utilities ZoomBrowser EX (HKLM-x32\...\ZoomBrowser EX) (Version: 6.8.0.10 - Canon Inc.)
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center (x32 Version: 2013.0328.2218.38225 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2013.0328.2218.38225 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2013.0328.2218.38225 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2013.0328.2218.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (x32 Version: 2013.0328.2217.38225 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2013.0328.2218.38225 - Advanced Micro Devices, Inc.) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 4.12 - Piriform)
CDisplay 1.8 (HKLM-x32\...\CDisplay_is1) (Version:  - dvd8n)
CGVPlayer (HKLM-x32\...\StarPlayer) (Version: 0.0.5.48 - Axissoft, Inc.)
CoreAAC (HKLM-x32\...\CoreAAC) (Version:  - )
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Delfino-x86 version 1.1.0.1 (HKLM-x32\...\{E48E2437-FB9B-4596-9525-00DAFC7AABED}_is1) (Version: 1.1.0.1 - Wizvera)
DTS+AC3 Filter (HKLM-x32\...\DtsFilter) (Version:  - )
Dual-Core Optimizer (HKLM-x32\...\{9FD6F1A8-5550-46AF-8509-271DF0E768B5}) (Version: 1.1.4.0169 - AMD)
EasyKeytec (키보드 보안 프로그램) (HKLM-x32\...\Easykeytec) (Version:  - )
eReg (x32 Version: 1.20.138.34 - Logitech, Inc.) Hidden
FW LiveUpdate (HKLM-x32\...\{11F5D779-7BD9-465A-BBC4-10701386BCB9}) (Version: 2.0.7.2 - SAMSUNG)
Game Booster 3 (HKLM-x32\...\Game Booster_is1) (Version: 3.3.1 - IObit)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 35.0.1916.153 - Google Inc.)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
HanaBank SafeOn 2.0 Setup (HKLM-x32\...\{4A13C4C2-C7AA-41DA-8EF4-938311C30214}_is1) (Version:  - BESOFT E&C)
Hitman: Absolution (HKLM-x32\...\Steam App 203140) (Version:  - Square Enix)
HydraVision (x32 Version: 4.2.184.0 - ATI Technologies Inc.) Hidden
INIpayplugin128_v4.1_Eng (HKLM-x32\...\{5E6EDAD5-3789-48ED-9D0B-8CC4E005F023}) (Version:  - )
INISAFE Mail v4 (HKLM-x32\...\INISAFE Mail v4) (Version: 4.4.0.11 - initech, Inc.)
INISafeWeb 6.3 (HKLM-x32\...\UnINISafeWeb6) (Version: 6 - Initech ©.)
INISafeWeb 7.0 (SFilter v1.0) (HKLM-x32\...\UnINISafeWeb7) (Version:  - )
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
Internet Certification Issue System (HKLM-x32\...\{41F02968-0F24-4743-8835-8B00BFC614E4}) (Version: 1.0.0 - (주) 캡소프트)
IObit Malware Fighter (HKLM-x32\...\IObit Malware Fighter_is1) (Version: 2.3 - IObit)
IPinside Agent (HKLM-x32\...\IPinside Agent) (Version: 1.0.1.23 - interezen)
ipTIME Wizard (HKLM-x32\...\ipTIMEHelper) (Version:  - )
iTunes (HKLM\...\{B8BA155B-1E75-405F-9CB4-8A99615D09DC}) (Version: 11.1.5.5 - Apple Inc.)
Java 7 Update 25 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217025FF}) (Version: 7.0.250 - Oracle)
Java 7 Update 60 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F06417060FF}) (Version: 7.0.600 - Oracle)
Java Auto Updater (x32 Version: 2.1.9.5 - Sun Microsystems, Inc.) Hidden
Java™ 6 Update 22 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216022F0}) (Version: 6.0.220 - Oracle)
Java™ 6 Update 29 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216022FF}) (Version: 6.0.290 - Oracle)
KCP 크로스브라우징 HUB 버전 (HKLM-x32\...\KCP Payment Hub Plugin_is1) (Version:  - )
K-Defense R6 - 키보드보안 (ActiveX) (HKLM-x32\...\kdefense) (Version:  - Kings Information & Network)
K-Lite Codec Pack 7.8.0 (Basic) (HKLM-x32\...\KLiteCodecPack_is1) (Version: 7.8.0 - )
LightScribe System Software (HKLM-x32\...\{FD7F0DB8-0E96-4D64-AD4D-9B5A936AF2A8}) (Version: 1.18.20.1 - LightScribe)
Logitech SetPoint 6.22 (HKLM\...\sp6) (Version: 6.22.24 - Logitech)
MAWS_HANA - 증명서 발급 시스템 (HKLM-x32\...\MAWS_HANA - 증명서 발급 시스템) (Version: v2.5 - )
MediaCoder iPhone Edition x64 0.8.12 (HKLM\...\MediaCoder iPhone Edition x64) (Version: 0.8.12 - Broad Intelligence)
MelOn Player4 (HKLM-x32\...\Melon40) (Version: 4.0 - )
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Games for Windows - LIVE Redistributable (HKLM-x32\...\{832D9DE0-8AFC-4689-9819-4DBBDEBD3E4F}) (Version: 3.5.92.0 - Microsoft Corporation)
Microsoft Games for Windows Marketplace (HKLM-x32\...\{4CB0307C-565E-4441-86BE-0DF2E4FB828C}) (Version: 3.5.50.0 - Microsoft Corporation)
Microsoft IntelliType Pro 8.2 (HKLM\...\Microsoft IntelliType Pro 8.2) (Version: 8.20.469.0 - Microsoft Corporation)
Microsoft IntelliType Pro 8.2 (Version: 8.20.469.0 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2013 - en-us (HKLM\...\ProPlusRetail - en-us) (Version: 15.0.4623.1003 - Microsoft Corporation)
Microsoft Office 언어 교정 도구 2013 - 한국어 (HKLM-x32\...\{90150000-001F-0412-0000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30214.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{A49F249F-0C91-497F-86DF-B2585E8E76B7}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{887868A2-D6DE-3255-AA92-AA0B5A59B874}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Xbox 360 Accessories 1.2 (HKLM\...\{D9C50188-12D5-4D3E-8F00-682346C2AA5F}) (Version: 1.20.146.0 - Microsoft)
Microsoft_VC80_ATL_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_CRT_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFC_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFCLOC_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053 - Adobe) Hidden
Microsoft_VC90_ATL_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_CRT_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_MFC_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_MFCLOC_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_MFCLOC_x86_x64 (Version: 1.00.0000 - Adobe) Hidden
Mozilla Firefox 30.0 (x86 en-GB) (HKLM-x32\...\Mozilla Firefox 30.0 (x86 en-GB)) (Version: 30.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 30.0 - Mozilla)
MSI Afterburner 2.0.0 (HKLM-x32\...\Afterburner) (Version: 2.0.0 - MSI Co., LTD)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Nero ControlCenter (x32 Version: 9.0.0.1 - Nero AG) Hidden
Nero Installer (x32 Version: 4.4.9.0 - Nero AG) Hidden
Nero MediaHome 4 (x32 Version: 4.5.9.4 - Nero AG) Hidden
Nero MediaHome 4 Essentials (HKLM-x32\...\{1dd3ca8c-030f-4a3b-a17a-ef92f49b7fc7}) (Version:  - Nero AG)
Nero MediaHome 4 Help (x32 Version: 4.5.5.0 - Nero AG) Hidden
Nero Online Upgrade (x32 Version: 1.3.0.0 - Nero AG) Hidden
npEfdsWCtrl (HKLM-x32\...\npEfdsWCtrl) (Version:  - INCA Internet Co., Ltd.)
nProtect KeyCrypt (HKLM-x32\...\npkcxp) (Version:  - )
nProtect KeyCrypt V6.0 (HKLM-x32\...\npkfx) (Version:  - )
nProtect Netizen SVC (remove only) (HKLM-x32\...\npn5) (Version:  - )
nProtect Netizen v5.5 (HKLM-x32\...\nProtect Netizen v5.5) (Version:  - INCA Internet Co., Ltd.)
NTSMagicLineMBX (HKLM-x32\...\NTSMagicLineMBX) (Version: 1.0.8.3 - Dreamsecurity Inc.)
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4623.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4623.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4623.1003 - Microsoft Corporation) Hidden
PDF Settings CS6 (x32 Version: 11.0 - Adobe Systems Incorporated) Hidden
PunkBuster Services (HKLM-x32\...\PunkBusterSvc) (Version: 0.991 - Even Balance, Inc.)
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.41.216.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6886 - Realtek Semiconductor Corp.)
SoftCamp Secure KeyStroke 4.0 (HKLM-x32\...\SoftcampSCSK) (Version:  - )
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
Star Wars Republic Commando (HKLM-x32\...\Steam App 6000) (Version:  - LucasArts)
Steam (HKLM-x32\...\{048298C9-A4D3-490B-9FF9-AB023A9238F3}) (Version: 1.0.0.0 - Valve Corporation)
TouchEn key with E2E for 32bit (HKLM-x32\...\TouchEn_key) (Version:  - RaonSecure Co., Ltd.)
TrustNet Web ToolKit For DfsShilla (HKLM-x32\...\{60CC46E3-FB12-4B9A-BADE-BDD56A6E913F}) (Version:  - )
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2468871) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2533523) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2600217) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (HKLM-x32\...\{8E34682C-8118-31F1-BC4C-98CD9675E1C2}.KB2468871) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (HKLM-x32\...\{8E34682C-8118-31F1-BC4C-98CD9675E1C2}.KB2533523) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (HKLM-x32\...\{8E34682C-8118-31F1-BC4C-98CD9675E1C2}.KB2600217) (Version: 1 - Microsoft Corporation)
Veraport20(Security module management) - 2,5,2,3 (HKLM-x32\...\{2D992E01-604B-472C-A883-1DDA105A24D5}_is1) (Version: 2,5,2,3 - Wizvera)
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
VLC media player 2.1.3 (HKLM-x32\...\VLC media player) (Version: 2.1.3 - VideoLAN)
WinDirStat 1.1.2 (HKCU\...\WinDirStat) (Version:  - )
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
WinRAR 5.10 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.10.0 - win.rar GmbH)
WiseGrid ActiveX (HKLM-x32\...\WiseGrid ActiveX_is1) (Version:  - )
XecureHSM (HKLM-x32\...\XecureHSM) (Version:  - )
XecureWeb Control (HKLM-x32\...\XecureWeb Control) (Version:  - )
XecureWeb UnifiedPlugin (HKLM-x32\...\XecureWeb UnifiedPlugin) (Version:  - )
 
========================= Memory info: ===================================
 
Percentage of memory in use: 42%
Total physical RAM: 8173.24 MB
Available physical RAM: 4726.68 MB
Total Pagefile: 16344.66 MB
Available Pagefile: 12446.07 MB
Total Virtual: 4095.88 MB
Available Virtual: 3981.86 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:59.53 GB) (Free:4.1 GB) NTFS
2 Drive d: () (Fixed) (Total:310.33 GB) (Free:133.63 GB) NTFS
3 Drive e: () (Fixed) (Total:310.33 GB) (Free:83.42 GB) NTFS
4 Drive f: () (Fixed) (Total:310.84 GB) (Free:145.81 GB) NTFS
6 Drive h: () (Removable) (Total:7.31 GB) (Free:6.29 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\MATTSCUSTOMPC
 
Administrator            Guest                    Matthew                  
NeroMediaHomeUser.4      The Fixer                
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#5 wpgwpg

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Posted 04 July 2014 - 01:46 PM

 You have numerous errors with .NET version 4.  I'd try to reinstall it. 
 
  You also have errors with file ahnrghnt.sys and user32.dll.  For that I'd run SFC.  Click Start and type CMD in the search box.  Right-click CMD.EXE and click Run as Administrator.   Then from the command prompt type sfc /scannow.  
 
 Your C: partition is too small with only 4 GB free.  I'd expand it by 20 to 30 GB.  I use the free version of Easeus Partition Master for this kind of thing, but there're numerous others.
 
Good luck.

Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#6 matthewjam

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Posted 04 July 2014 - 05:12 PM

wpgwpg, thank you very much. I was having trouble reinstalling .NET version 4, so installed 4.5 instead. Is that ok?

 

I cannot run SFC as I am also unable to use the Windows Explorer search function. I can type into the box in the Start bar or on any folder, and nothing happend when I press enter. Is there any other way to run it?

 

I will try adding more to my C: drive.



#7 matthewjam

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Posted 05 July 2014 - 09:29 AM

It's fixed! I found the Command Prompt in the Start menu and ran SFC from there. After the boot, everything was working again! Thank you wpgwpg!



#8 wpgwpg

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Posted 05 July 2014 - 10:10 AM

 Great!  Thanks for the feedback.  


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:




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